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Quality Suites Downtown Windsor

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Quality Suites Downtown Windsor
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154 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Suites Downtown Windsor
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Showing 152: English reviews
Mimico, Ontario, Canada
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 22, 2013

I travel frequently to Windsor on business. My employer recently changed hotels and so, at first, I was critical of the "new place". I was wrong. It's actually very nice. The rooms are large and clean. The suite idea is a sweet idea! Each room has a separate bedroom area. Dark and quiet at night. The rooms have two TV's... More 

Helpful?
Thank Dale P
Lenox, Michigan
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 30, 2012

We spent one night at the Quality Suites. It is in a good location and is close to the casino. However, the room we had was in desperate need of remodeling. The carpet was stained not just in one spot, but pretty much everywhere. Not just little spots, but big stains. There was a plastered spot on the bathroom door... More 

Helpful?
1 Thank smvkmv

Travelers are raving about these Windsor hotels

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 19, 2012

Lets start from the beginning , I'm excited to arrive in Windsor and enjoy my night . I walk into quality suites with a smile and wasn't greeted. I had to say hello first and there first words were, Are u checking in ? No hello , good evening , how are you? Welcome to quality suites.... Nothing. I had... More 

Helpful?
4 Thank Missright01
General M, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for staying with us recently. I'm surprised and disappointed to read of the issues you experienced while our guests. This is certainly not indicative of our usual high standards of quality and service. Please accept my apologies for any inconvenience and kindly respond to the message I sent you requesting details so that I can follow-up. Thank you... More 

Niagara Falls, Canada
Level Contributor
89 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed October 9, 2012

I have stayed here twice now and find the property very nice. The staff are most accommodating and the hotel is walking distance to many eatery's and the riverfront. My company used to stay at the Radisson and most recently the Hilton. For those that frequent the area you will know the Rad is now an independent and the Hilton... More 

Helpful?
Thank marinerbay
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thanks for taking the time to post your review following your first couple of stays. It's great to hear that our team members have been treating you well and that you enjoy the convenience of our location and spacious suites. I want you to know that we plan to upgrade our televisions to flat screens and that I've provided our... More 

willowdale ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 13, 2012

Second time this year staying at the Quality in Windsor this year. Stayed in June and July of 2012,both for 2 nights. Found the check in staff very friendly and accomodating,had no problems whatsoever. Stayed on the 7th floor in a deluxe room,fridge M/W coffee maker iron and all accesories.including cooking utensils and 2 tv's separated by a separate room... More 

Helpful?
Thank prpev
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for staying with us in June and July and for taking the time to post your comments. I appreciate your positive feedback and will share it with our team. Hope to see you again soon! More 

Stratford, Ontario, Canada
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 12, 2012

For the price, 5 blocks form the Casino, shuttle available. We love having a suite with a little kitchenette, with dishes - we can reheat our leftovers. Room had a kitchen table and 4 chairs, pull out couch and chair, 2 tvs and a separate bedroom. The carpet is ready to be replaced and the TVs are old, bathroom is... More 

Helpful?
Thank Jenny P
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thanks for taking the time to report on your stay with us. It's good to know you enjoyed our hotel. Televisions are slated to be replaced with new flat screens and we plan to completely refurbish select suites. Sorry to hear about your chicken - I'm a regular and have never had a bad meal. I'll share your comments with... More 

Glenview, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 29, 2012

The price was right, but you certainly get what you pay for. Everything a bit dirty with large sticky stains on the couch and staining on the carpet. And our non smoking room smelled of smoke. Decent bar off lobby and the staff was helpful with questions. $10 to park in garage overnight.

Helpful?
1 Thank GNAS02
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for staying with us and for taking the time to post your comments. I'm disappointed to learn of the concerns with your suite and I apologize for the conditions as it appears it did not meet our usual high standards. We are preparing a capital improvement plan which will address replacement of older furnishings. I hope that you... More 

Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 27, 2012 via mobile

We were in a non-smoking room but the entire room (and even the lobby) smells like cigarettes- the kind of smell in a smoker's house, car, or on their clothes- The odor of long-term smoking. As a non-smoker, it was disgusting. The pull out couch bed was awful- it was a very thin mattress, had visible stains, and sagged in... More 

Helpful?
Thank Nicki P
BenmillerGM, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for staying with us recently. I appreciate your feedback and apologize for the condition of your suite. We are preparing a capital improvement plan which will address replacement of worn furnishings. I'm sorry to hear that your suite was smoky. This certainly shouldn't have been the case, especially if it was designated as non-smoking. We will do our... More 

Houston, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 26, 2012

By far my favorite hotel in Windsor. The staff is friendly and welcoming, a restaurant on-site offers great food - especially the Eggsmart. My room was exceptionally large with a heavenly bed. Clean and fresh, centrally located, this hotel has all you need and more.

Helpful?
Thank Shalinee M
BenmillerGM, General Manager at Quality Suites Downtown Windsor, responded to this review

Many thanks for staying with us recently and for your very positive review of our hotel! I'll share your comments with our hotel and restaurant teams and look forward to your next visit. More 

London, Canada
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed July 23, 2012

I have'nt stayed here in over 6 years and wondered during my recent booking if this hotel had deteriorated. It has not. I booked through and online discount site and was given a good rate. At checkin, I changed my room from smoking to non-smoking with no problem. The adjacent independent parking lot still charges the same $10 daily rate... More 

Helpful?
Thank dcm997
BenmillerGM, General Manager at Quality Suites Downtown Windsor, responded to this review

Thanks for returning as our guest after 6+ years! It's good to know you enjoyed your stay with us. The daily restaurant transition is smooth (Eggsmart uniformed servers, table top place mats & menus are replaced by Superstar Bar & Grill servers and menus) = the best of both worlds for our guests. Our Front Desk is staffed 24 hours... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Quality Suites is Windsor's only all-suites hotel, located in downtown Windsor, near riverfront walking trails with sculpture garden, dozens of restaurants and clubs, art gallery, theatres and Caesars Windsor casino. Spacious suites with french doors separating the bedroom from living room feature a wet bar, two televisions, phones & closets. Some suites sleep up to 6 guests and mini kitchen suites are perfect for longer stays. Enjoy free internet access, 24 hour lobby coffee, tea and chilled water. Our on-site restaurants feature two concepts: Eggsmart for delicious breakfast & lunch options and Superstar Bar & Grill for dinner and evening, with a spacious patio, bar area and several screens to watch the game. Why rent a standard hotel room when for the same price you can spoil yourself with a suite? ... more   less 

Additional Information about Quality Suites Downtown Windsor

Address: 250 Dougall Ave, Windsor, Ontario N9A 7C6, Canada
Location: Canada > Ontario > Windsor
Price Range: $77 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Suites Downtown Windsor 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Quality Suites Downtown Windsor Hotel Windsor
Quality Inn Windsor
Quality Hotel Downtown
Quality Suites Downtown Windsor Ontario
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