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The Saint James Hotel, an Ascend Hotel Collection Member

Traveler (143)
360
Panoramas (4)
Amenities (8)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Saint James Hotel is a newly renovated modern style boutique property in downtown Toronto. The centrally located hotel is ideally situated for both leisure & corporate travellers and is a 5 minute walk to The Eaton Centre, Dundas subway station and 1 block east of the financial district. The hotel offers comfortable size rooms with 47" TVs, in room safe, free Wifi and complimentary Neutrogena bath products.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Breakfast Available
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Room features
Air Conditioning
Microwave
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Value
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
Neighborhood
Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
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Reviews & more
433Reviews
278Photos
28Q+A
63Room tips
Traveler rating
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Popular mentions
After driving all the way from New York me and a couple of my friends tried to book a Room at the St.James Toronto. The people working at the desk were extremely rude to us as soon as we walked in, They claimed they didn't accept any of our credit cards, we presented multiple
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Response from Loujayna E, General Manager at The Saint James Hotel, an Ascend Hotel Collection Member
Responded 6 days ago
Thank you for taking the time to post a review. I would like to apologize for your experience upon check in. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations. Please know that your feedback is extremely valuable to us. I will be sharing your review with the entire team. Feedback such as yours assists us in improving our service levels. I can ensure you that your comments and issues will be addressed. We accept all major credit cards with the exception of prepaid credit cards. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience this caused. Sincerely, General Manager
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We enjoyed our stay: the room was very comfortable and spacious with a little sitting area, the breakfast fantastic, and the location superb. The staff was very welcoming and accommodating and he welcome bag added a personal touch. I would stay there again in a minute!
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We arrived on the 30th November and stayed 4 nights. By the 2nd December my card had been cloned and someone had charged £112 at Macy's. I haven't even been to Macy's so it wasn't me. They also tried to take another £400 on the 4th December at the same shop but my bank blocked
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Response from Loujayna E, General Manager at The Saint James Hotel, an Ascend Hotel Collection Member
Responded 1 week ago
Thank you for your review. We take all guest feedback very seriously and follow through. Our investigations have not turned up anything conclusive as far as credit cards go. Please be informed that our hotel is an internationally branded hotel with standard systems for reservations and data storage. We note you had booked and prepaid through an online 3rd party travel agency with the same credit card. The procedure for processing credit cards by other merchants and vendors are beyond our control. We urge you to get more information and assistance from your credit card company. We hope you understand that credit cards can be used at various points of sale and it is not possible to figure out where they get compromised. We hope you will not allow this to discourage you from staying at our beautiful hotel and enjoying our amenities and service along with the thousands of other guests who stay with us year after year. Sincerely, General Manager
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The Saint James is a small hotel, with a small entrance hall and a single elevator. My wife and I were impressed by the size of our room, which included an area with couch and armchair, besides a small table for laptop and office chair. The 3pc bathroom was very clean and
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I'm quite fond of The Saint James Hotel. It's the third time I've stayed while in Toronto and hopefully not the last. Great staff, comfortable rooms, free breakfast, and a convenient location to explore downtown Toronto. Highly recommend this great little hotel in downtown
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Professional photo exclusively commissioned by TripAdvisorThe Saint James Hotel, an Ascend Hotel Collection Member
The Two Queen Beds Room at The Saint James Hotel
Spacious!
Nice!
Leaving the room to shop in Toronto!
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12345629
I agree with Sean Travelz, either Uber or the train to Union Station and TTC from there
1 vote
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Have you a gym in hotel
No but they give you a pass to a state of the art gym around the corner
1 vote
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Do you have any rooms with a bath tub or only shower? Does the hotel have a heated pool?
Hello, Thank you for your question. All the rooms have the rainfall shower. We have 2 soaker tub suites that are upgraded rooms which we sell for $50 additional. These rooms have a large bathroom equipped with a soaker tub and also a separate rainfall shower stall. Thank you--Loujayna, General Manager
1 vote
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What is the difference between tiered advance purchase price and advance purchase?
My understanding is a tiered advance purchase is for someone that is a member of their points system (an Ascend Hotel Collection member), so you might get special benefits. Whereas an advance purchase is you book and pay for the hotel and there is a no cancellation policy.
0 votes
What is the difference between tiered advance purchase price and advance purchase?
Best to contact the hotel as I have no idea. Beautiful place though.
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123456
"We were on the 5th floor overlooking Gerrad - across the street from Ryerson U campus and very happy with this location."
"They just might all be good rooms."
"Ask for a room at the back to avoid road noise, and, if one exists, ask for one that isn't near a big air con unit."
"higher floor, in the back (less noise from traffic)"
"We were on the second floor facing Ryerson and were very surprised at how quiet it was there."
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12345613
PRICE RANGE
$122 - $268 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioTorontoDowntownGarden DistrictChurch and Wellesley (The Village)Church-Yonge CorridorOld Toronto
NUMBER OF ROOMS
36
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