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Shangri-La Hotel Toronto

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928 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Toronto
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Showing 888: English reviews
Ottawa, Ontario
1 review
4 of 5 stars Reviewed July 18, 2016

it would have been a very nice stay in this hotel if the staff are more attentive to the details of the facilities. Like our room on the 8 floor. It was covered with, lets just say 'brown smudge', for i hate to think otherwise, on the console just below their tv. Their telephone was also covered with that 'brown... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank 529rachel
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear 529rachel, Please accept my sincere apologies in regards to your most recent experience at our hotel. Thank you for bringing your concerns to my attention as this gives us an opportunity to improve our services to our valued guests. Please know that our team did try our best to find a resolution at the time by upgrading you to... More 

NYC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 14, 2016 via mobile

We had a great time at the hotel and the accommodations were really nice but there was a huge safety issue with the windows in the rooms. They open from the bottom down just a few inches off the floor. They don't lock and have a giant handle that attracts kids. They open wide enough for a small child to... More 

Helpful?
2 Thank andreacaroline
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear andreacaroline, Please accept my sincere apologies in regards to your concern during your stay with us. If you are able to contact me at 647-788-8888 and kindly provide more details of your stay. Please know that I appreciate your feedback and your comments will be shared with our entire team. We look forward to welcoming you back in the... More 

Hamilton
1 review
5 of 5 stars Reviewed July 14, 2016

My husband and I recently spent the weekend at the lovely Shangri-La, Toronto in celebration of our first year anniversary. The service was impeccable and the hotel is just stunning. Their attention to detail is a highlight - the concierge went to great lengths to have a surprise delivery of flowers sent to our room while we had dinner. When... More 

Helpful?
Thank Hamil2n
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Hamil2n, Thank you for your review. I am very pleased to hear that you enjoyed your anniversary with us and the fine details we present to make your experience a memorable one. I appreciate your comments and I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should... More 

Norcross, Georgia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 13, 2016

I can't say enough good things about every aspect of this hotel. I have stayed at other fine hotel in Toronto including the Ritz Carlton. This was my first stay at the Shangri- la and I hope it won't be my last. The cost of the room was fair. From check-in to check-out everything was great. The room was very... More 

Helpful?
1 Thank 31leming
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear 31leming, Thank you for your review. I am so pleased to hear that you enjoyed your stay with us from from beginning to end. I appreciate the note you sent very much and I have shared your kind words with the entire team. We look forward to welcoming you back in the near future. With best regards, Jens Moesker More 

Cleveland Heights, Ohio
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 9, 2016

This is truly a five star property. Everything was remarkable. My only issue was we requested a quiet suite and it was the first two nights. By the 3rd night (a Thursday) the bar/balcony became quite loud. We all slept and it was fine, but avoid overlooking the patio if noise a concern.

Helpful?
Thank PGun
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear PGun, I would like to thank you for choosing Shangri-La Hotel, Toronto. We are very pleased to hear that you enjoyed your stay with us. I appreciate that you brought this to my attention as this gives us an opportunity to improve our services to our valued guests. Thank you again for your review. We look forward to welcoming... More 

Reading, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 9, 2016

Fantastic hotel in a great position, staff very friendly and efficient. Nothing was too much trouble. The facilities are superb. This was complete luxury at a very good price, we will definately return at some time.

Helpful?
Thank webbie56
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear webbie56, I would like to thank you for your kind review. We are very pleased to hear that you enjoyed your stay at our property. We appreciate your feedback and I have shared your positive words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens... More 

Singapore, Singapore
Level Contributor
43 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed July 8, 2016

The Shangri-La Hotel Toronto has some good things going for it - good location, modern design and some up-to-date technologies in the rooms. However, overall, my experience was rather under-whelming, especially in view of the relatively high prices they charged. For this visit, the check-in was generally straightforward and hassle free. The room I got was spacious, clean and generally... More 

Helpful?
Thank Jason C
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Jason C, I would like to thank you for taking the time to write a review. We are very disappointed to learn that you did not enjoy your overall experience at our property. Thank you for providing your feedback as this gives us an opportunity to improve our services to our valued guests. I hope we will have another... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 7, 2016 via mobile

Warm ambience. ... Superb service High tea. ....super delish. ..from watercress and egg sandwiches to exotic tropical bombe. ..... One thing that needs to be changed, or looked into, melodies from piano too loud. I think that needs to be toned down just a tad. Other than that, great place for a relaxing afternoon tea. P.S. It is quite filling... More 

Helpful?
Thank Amina M
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Amina M, Thank you for the kind review. We are very pleased to hear you enjoyed our High Tea service in our Lobby Lounge. Thank you for bringing the piano to my attention as this gives us an opportunity to improve our services to our valued guests. We look forward to welcoming you back in the near future, should... More 

UK
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed July 7, 2016

We stayed at the Shangri-La Hotel in Toronto in June. The key strength of this hotel is its staff. If I could use only two words to describe them it would be polite and efficient, helping to make the hotel an oasis of calm. We stayed in a one-bedroom suite, which sadly was in need of a refresh. There were... More 

Helpful?
Thank a1_hotel_rater
Bolton, Canada
Level Contributor
90 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 4, 2016

Went to enjoy an afternoon at the spa. The ambiance is lovely and very relaxing and the products used are very high quality. The facial was good, though I would have liked my neck massaged as I've had at other places. Staff are very friendly and cater to your every need. The chia tea after your service is lovely.

Helpful?
Thank Flstn2007
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Flstn2007, Thank you for your kind review. We appreciate you taking the time to compliment our friendly service, and we are glad to hear that you had an excellent experience in the Spa. We look forward to welcoming you back to the Shangri-La Hotel, Toronto in near the future. With best regards, Jens Moesker More 

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Staying in Downtown West

Neighborhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 

Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Location: Canada > Ontario > Toronto > Downtown West
Price Range: $321 - $703 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Reservation Options:
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Hotel Style:
#1 Family Hotel in Toronto
#3 Business Hotel in Toronto
#5 Spa Hotel in Toronto
#6 Romantic Hotel in Toronto
#8 Luxury Hotel in Toronto
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