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Shangri-La Hotel Toronto

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927 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Toronto
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Showing 888: English reviews
Edgewater, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

check-in was fast @5minutes. Our room was ready are bags was right behind us and ready to unpack..The gym was incredible,pool the staff and the housekeeper.Our family enjoy this wonderful hotel and we will be back!

Review collected in partnership with shangri-la.com

Helpful?
1 Thank Milkonunez
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Milkonunez, Thank you for taking the time and effort to write your review. I am very happy to hear that your stay was excellent and I appreciate your kind words in regards to our staff and facilities. We are thrilled to welcome you back again soon, should the opportunity arise. With best regards, Jens Moesker More 

Prince George, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a very enjoyable stay with family and friends in Toronto, the hotel was totally perfect location. Rooms and services are second to none. This was the view from our room, walking distance to many attractions in the city.

Helpful?
1 Thank Rob T
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Rob T, Thank you for choosing Shangri-La hotel, Toronto. I greatly appreciate the time and effort taken to share your feedback. We are very pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon. With best regards, Jens Moesker More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don't usually write reviews, but we're from Toronto and have now stayed twice at the Shangri-La and would most definitely come again and recommend it to others. The rooms are beautiful and ultra-modern, service is wonderful, and the food is great. A last minute cancellation of an out-of-town trip caused us to look for a place close to home... More 

Helpful?
3 Thank majay13
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear majay13, I would like to thank you for taking the time to write a review. We are thrilled to hear that you had an excellent experience at our hotel. I very much appreciate your feedback and I have shared your positive words with the entire team. We look forward to welcoming you back in the near future, should the... More 

Hamilton, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My adult daughters and I stayed one night at the Shangri-la for a little mini getaway of rest and relaxation. The hotel is beautiful, designed to maximize light and reveal stunning views of Toronto's downtown through numerous large windows. The harsh rectangular lines so often seen in hotels are broken up here with large rounded pillars and irregularly shaped rooms,... More 

Helpful?
1 Thank Amanda R
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Amanda R, Thank you for your kind review. We are glad to hear that you and your family enjoyed your stay with us. Please know that I appreciate your feedback as this gives us an opportunity to improve our services to our valued guests. We are excited to welcome you back to the Shangri-La in the near future. With... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nowhere else better to stay in Toronto. The room's are comfortable, the bathrooms all white marble are just pure luxury. The staff are impeccably trained and you get the feeling like your the only guest. Highly recommend a visit to "Bosk" their patio in the summer is just perfection!

Helpful?
1 Thank Daniel C
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Daniel C, Thank you for your kind words. We are happy to hear that you had an excellent experience at Shangri-La hotel, Toronto. I appreciate your recommendation and we are excited to welcome you back to Bosk in the near future. With kind regards, Jens Moesker More 

Newcastle, England
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent hotel. We arrived early hoping to just drop our bags off so we could go exploring for a few hours. Our room was already prepped so we could go straight up. No quibbles, just good customer service. Rooms were very well appointed and spacious and above all quiet despite the city centre location. Hotel has a well appointed gym... More 

Helpful?
1 Thank EdsterD
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear EdsterD, I would like to thank you for choosing Shangri-La Hotel, Toronto. We are so thrilled to hear that you had an excellent experience with us. I appreciate the note you sent very much and I have shared your kind words with the entire team. Thank you again for your comment. We look forward to welcoming you back in... More 

Madrid, Spain
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

For those of you who didn't experiences the real east Asian hospitality and only know about north America and Canada, this hotel might be indeed a very good choice, centrally located, big rooms and what you can expect for 300 CAD per night. But in four years using SHANGRILA hotels in China and south east Asia on a nearly weekly... More 

Helpful?
2 Thank PasqualeBaiKui
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear PasqualeBaiKui, Please accept my sincere apologies for your less than satisfactory stay at our property. I am very disappointed to hear that you are not happy with your experience at Shangri-La hotel, Toronto. Please know that I have shared your comments with the rest of our team and we have left a voicemail in your room hoping to speak... More 

Toronto, Canada
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I love the view, feel and look of this hotel. Great lobby bar with live music and fireplace. Definitely get my favourite drink their French Connection. I always stop by there just for my fave drink if I'm in the area. Service is out of this world too. Servers were literally running to make sure I did not have to... More 

Helpful?
1 Thank travelthew0rld26
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear travelthew0rld26, Thank you for your kind review. I appreciate your comments in regards to our Lobby Lounge and service. Please know that I have shared your feedback with the rest of our team. We are thrilled to welcome you back again soon. With kind regards, Jens Moesker More 

Columbia, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Location is everything! This was the best hotel EVER! The beds were super comfortable, everything was clean! Marble bathrooms, the scent machine they pump through the entire place. Just everything was amazing. Walking distance to great food and entertainment. Make use of the pillow menu!

Helpful?
1 Thank rojo803
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear rojo803, Thank you for your review. We are thrilled to see that you enjoyed your stay with us. I appreciate your kind words in regards to our property. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker More 

Richmond, Virginia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After driving over 1000 miles in three days and staying typical mid-range hotels along the way, we decided to splurge and stay at the Shangri-La for a one night stay in Toronto. The moment we walked in I knew we would be having a luxury high-end experience. The hotel even smells amazing when you walk in (they sell this home... More 

Helpful?
2 Thank Thejarvisfamily
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Thejarvisfamily, I would like to thank you for choosing Shangri-La Hotel, Toronto. I appreciate the review very much and we are very pleased to hear that enjoyed your stay with us. Thank you again for your feedback. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker More 

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Staying in Downtown West

Neighborhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 

Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Location: Canada > Ontario > Toronto > Downtown West
Price Range: $322 - $702 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Orbitz, Hotwire, Odigeo, Cancelon, Travelocity, Priceline and Jetsetter so you can book your Shangri-La Hotel Toronto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Toronto
#3 Business Hotel in Toronto
#5 Spa Hotel in Toronto
#6 Romantic Hotel in Toronto
#7 Luxury Hotel in Toronto
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