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188 University Avenue, Toronto, Ontario M5H 0A3 Canada
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6 people are viewing this hotel
Hotel direct offer!Exclusive Member Rate
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$593
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Free cancellation until 06/04/22
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Traveler (692)
Room & Suite (795)
Videos (1)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 03/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Toronto
Updated 03/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 142 in Toronto
Location
4.8
Cleanliness
4.9
Service
4.7
Value
4.4
2022 Travelers' Choice Best of the Best
Soaring high above the city in one of Toronto’s tallest buildings, Shangri-La Hotel, Toronto offers guests a distinctively urban escape and holds a Forbes Five-Star Rating. Just a 6-minute walk from Queen Street West on University Avenue, the hotel is surrounded in all directions by the best the city has to offer. The nearby Art Gallery of Ontario, the vibrant waterfront and the non-stop energy on Yonge Street are just a few of the great city hotspots within easy reach.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Airport transportation
Secured parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Chinese
Hotel links
Special Offer:Exclusive Member Rate

Location

Full view
100Great for walkers
Grade: 100 out of 100
353Restaurantswithin 0.3 miles
49Attractionswithin 0.3 miles
1817Reviews41Q+A100Room tips
Traveler rating
  • 1,449
  • 231
  • 85
  • 31
  • 22
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
Adventure723537 wrote a review Yesterday
London, Canada57 contributions1 helpful vote
I just returned from business meetings in Toronto. Whenever I travel to Toronto for business or travel, the Shangri-La Toronto is my go to. The service is the best service of any hotel chain I have ever visited. The staff go out of their way to make you feel special and remembered - this starts with the valet attendants who are eager to “welcome me back” and carry’s through to the check in. Viktoria at the front desk is always eager to take care of my requests. I will also mention that the lobby lounge has the best entertainment - do not forget to try the sliders and truffle French fries. The rooms are very comfortable and have every amenity needed. I can’t wait for my next visit!! Home away from home.
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Date of stay: May 2022Trip type: Traveled
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Smilesandgiggles wrote a review Feb 2022
Vancouver, Canada54 contributions66 helpful votes
+1
Hotel's Favorite
I have been staying at the Shangri La Toronto almost once a month during the pandemic. It is my trip away from home known as a staycation. I got to say, although I have stayed at all the 5 star hotels in Toronto, the staff at the SL really make you feel special. Albeit, I’m now considered a regular, their service never waivers, but they always try to maintain consistency with exceptional service. From the valet with Marlon who is always helpful with charging our hybrid car or forgetting something in it, to the front desk staff from Viktoria, Dean and Willow in making checkin seamless, to the room service staff which are always so friendly and accommodating. Now, I understand during the pandemic staffing at hotels have been challenging so getting assistance might not be as readily, but they do make the best efforts to make your experience memorable. Lastly, the CNY/Lunar high tea was amazing. The dim sum portion was top notch. Kudos to the chef and staff. I’m still craving them and it’s been 5 days! If you are looking for a stay in the city, come to the Shangri La. You won’t regret it!
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Date of stay: January 2022Trip type: Traveled
2 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded Feb 8, 2022
Dear Smilesandgiggles, Thank you for sharing your great comments and always choosing to stay at the Shangri-La Toronto! Viktoria and the rest of the team will be overjoyed to receive your compliments. I am glad you had a chance to indulge in our signature high tea! It was our pleasure having you as our guest and we hope to welcome you back soon. Sincerely, Kari Koskela General Manager
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jdxxx wrote a review May 5
Toronto, Canada1 contribution2 helpful votes
Thank you Front Desk Perry for helping me translation and arranging early checkin and a very nice room for me and my girlfriend. We enjoyed our anniversary here so much. Really happy to have Perry who can speak Mandarin in Shangri-La Toronto, let us feel like home here! Will come back next time for sure!
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 3 weeks ago
Dear Adventure46871645899, Thank you very much for taking the time to share your experience with us! We are so happy to hear your wonderful feedback about Perry and he will be thrilled to be recognized in such an excellent manner. It was our pleasure having you as our guest and we hope to welcome you back soon. Sincerely, Kari Koskela General Manager
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Jameson M wrote a review Apr 2022
1 contribution2 helpful votes
Ate at the hotel lobby. Was served by Ali who was extremely attentive and provided excellent service. I would recommend spending some time to dine in here. Food came out quick and had good menu choices.
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Date of stay: April 2022
Service
2 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded Apr 22, 2022
Dear jamesonm367, Thank you for your great review of our hotel! We are thrilled that you enjoyed your experience at our Lobby Lounge. We hope to welcome you back to the hotel again soon. Kind regards, Kari Koskela General Manager
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BasilH wrote a review Apr 2022
2 contributions51 helpful votes
We enjoyed our first trip much after the pandemic since 2020. Although we arrived at the Shangri-La Toronto at the very late night, staffs here were still energetic and welcoming us with true-hearted. Specially thanks to Perry who checked us in, we could feel his passionate and smile even with his mask on. He even escorted us to the elevator and explain the hotel information to us in details after checkin. The room was very clean and tidy, this is very important during the COVID, concierge, housekeeping and all the hotel staffs were so nice. Thank you so much Shangri-La, we truly feeling welcomed during the stay.
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Date of stay: April 2022
Rooms
Location
Service
3 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded Apr 21, 2022
Dear basiljak, Thank you for sharing this wonderful feedback. We are so glad to hear that you had an exceptional stay with us. I am thrilled that Perry and our team made a great impression and created a memorable stay for you. We hope to welcome you back to the hotel again soon. Kind regards, Kari Koskela General Manager
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jp182 wrote a review Apr 2022
grand cayman50 contributions32 helpful votes
We had a wonderful stay at the Shangri-La, nothing was too much trouble for the staff, service is excellent. The gym/pool staff were particularly helpful and friendly, even gave the kids pool noodles to use. Also the reception staff were super kind to our kids. Our room on the 14th floor had a fabulous view of the CN Tower. The food in the restaurant was delicious and the staff very helpful. We had a brilliant stay and would not hesitate to stay again.
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded Apr 20, 2022
Dear jp182, Thank you for the great review of our hotel! We are so happy to know you and your family enjoyed your recent experience with us and our pool facilities. It was our pleasure having you as our guests and we hope to welcome you back again soon. Kind regards, Kari Koskela General Manager
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Victoria G wrote a review Apr 2022
1 contribution2 helpful votes
Staff of the hotel is very respectful and friendly. Especially I would like to promote Seraphina for her attentiveness and care. She made our stay more pleasant and enjoyable. In overall we had a wonderful time during our stay in Shangri La Toronto.
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded Apr 19, 2022
Dear Victoria G, Thank for very much for your review of our hotel! We are thrilled to hear your exceptional feedback about Seraphina and the level of service provided throughout your stay. It is indeed our people and the thoughtful care which we take the utmost pride in delivering to valued guests like yourself. We hope to welcome you back to the hotel again soon. Sincerely, Kari Koskela General Manager
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Whitney M wrote a review Apr 2022
London, Canada24 contributions48 helpful votes
Beautiful hotel and very courteous service and staff. Great location downtown Toronto. The lobby is extra special and a very popular place in the evenings with great cocktails and love music. We stayed in the Fazioli room and it was beautiful. The tub had an amazing view overlooking University Ave. The hotel has a signature scent that was so yummy we bought the room spray for it. Would recommend and stay here again.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Valet is located on Simcoe Street. Lobby is very busy in the evenings.
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2 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded Apr 18, 2022
Dear whitneym207, We are so glad to hear that you had an exceptional stay with us! I am thrilled that our team created a memorable stay for you and you had a splendid experience with us. We look forward to welcoming you back to the hotel again soon. Sincerely, Kari Koskela General Manager
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J S wrote a review Apr 2022
Toronto, Canada1 contribution2 helpful votes
We got a table in the lobby. We got Samantha (I think that was her name from her nametag, she had tattoos everywhere) as our server. Waited a long time for everything. We weren't told about any delay. The positive part of this visit was that the food (pork belly and shrimp dumplings) was great. Service was unpleasant and we had to wave down the server for everything. I was surprised because it didn't seem too busy and there were empty tables.
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Date of stay: April 2022
Service
2 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded Apr 18, 2022
Dear Jssie S, Thank you very much for sharing your valued feedback. Please accept my sincerest apologies regarding your experience with us in the Lobby Lounge. This is certainly not the exceptional level of service we are known. Please kindly contact us at toronto@shangri-la.com to discuss further. Kind regards, Kari Koskela General Manager
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scottphg2017 wrote a review Apr 2022
Big White, Canada7 contributions10 helpful votes
I have been staying at the Shangri-La Hotel in Toronto for almost ten years. I consider it my home in Vancouver while traveling on business. They have all of my details saved on their database so when I arrive there is no need to explain what I need it's already done.
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Date of stay: April 2022
Rooms
Location
Service
Trip type: Traveled
Room Tip: I prefer the 17th floor facing Simcoe Street.
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2 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded Apr 18, 2022
Dear scottphg2017, Thank you for taking the time to share your feedback with us. We value your loyalty to our hotel and are thrilled to hear you enjoyed your stay with us once again. It was our pleasure having you as our guest and we hope to welcome you back soon. Kind regards, Kari Koskela General Manager
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PRICE RANGE
$578 - $707 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
202
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Frequently Asked Questions about Shangri-La Toronto
Which popular attractions are close to Shangri-La Toronto?
Nearby attractions include Come From Away (0.1 miles), Toronto Symphony Orchestra (0.2 miles), and Royal Alexandra Theatre (0.1 miles).
What are some of the property amenities at Shangri-La Toronto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Toronto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Toronto?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Shangri-La Toronto?
Conveniently located restaurants include Pai Northern Thai Kitchen, Michael's on Simcoe, and Byblos.
Are there opportunities to exercise at Shangri-La Toronto?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Toronto have airport transportation?
Yes, Shangri-La Toronto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shangri-La Toronto located near the city center?
Yes, it is 0.4 miles away from the center of Toronto.
Are any cleaning services offered at Shangri-La Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Toronto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.