188 University Avenue, Toronto, Ontario M5H 0A3 Canada
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#4 of 140 hotels in Toronto
Location
4.8
Cleanliness
4.9
Service
4.7
Value
4.4
2022 Travelers' Choice Best of the Best
Soaring high above the city in one of Toronto’s tallest buildings, Shangri-La Hotel, Toronto offers guests a distinctively urban escape and holds a Forbes Five-Star Rating. Just a 6-minute walk from Queen Street West on University Avenue, the hotel is surrounded in all directions by the best the city has to offer. The nearby Art Gallery of Ontario, the vibrant waterfront and the non-stop energy on Yonge Street are just a few of the great city hotspots within easy reach.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Business Center with Internet Access
Secured parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Luxury
Languages Spoken
English, French, Chinese
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
270Restaurantswithin 0.3 miles
48Attractionswithin 0.3 miles
Contact
188 University Avenue, Toronto, Ontario M5H 0A3 Canada
Getting there
St. AndrewToronto Rapid Transit3 min
OsgoodeToronto Rapid Transit3 min
Rental CarsSee rental cars from $38/day
1878Reviews44Q+A100Room tips
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Some time ago the Shangri La became our hotel of choice in Toronto for being exceptionally well managed, with a great staff, every detail taken care of, nothing missed. We have tried them all: Four Seasons (over priced); Ritz Carlton (only Marriott would declare Sundays not a weekend day so they can charge more); none have packages as good. One time they upgraded us to their best suite purely because we visit three or four times a year and to demonstrate their appreciation for loyalty, without our asking, something more hotels should do. We have stayed in Shangri La hotels in Hong Kong, Singapore, Sydney, and will be staying at the Vancouver property the third week of April. We like them.
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Date of stay: May 2019Trip type: Traveled as a couple
Value
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 3 days ago
Dear worldwidewanderer93, Thank you for taking the time to share your feedback with us! We value your loyalty to our business and are thrilled to hear you've enjoyed your experiences with our team (in Toronto and Asia). It is certainly our people that make the difference. It was our pleasure having you as our guest and we hope to welcome you back soon. Kind regards, Kari Koskela General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
Thank you Shangri La Toronto Team you are elite: Robert Check in & check out Sujith Kumar Food & Beverage Manager Giovanni mixologist) Nathalie (server) AJ (server) Michelle (server) You all played your roles to perfection making my wife & my stay remarkably enjoyable. My wife & wish you all the best in 2023 & look forward to our next stay with you at your fabulous hotel.
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Shangri La Toronto team is elite
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded Dec 28, 2022
Dear Belc00088, Happy holidays and thank you for the great review of our hotel! We are delighted to hear that you have had a lovely honeymoon with us. Our team is overjoyed to be recognized with such wonderful compliments! It was our pleasure having you and your wife as our guests and we hope to welcome you back in 2023! Best wishes, Kari Koskela General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well I think the title says it all. It was wonderful. This was a quick visit but as a result of the excellent service we got we will be returning for a longer stay. Key was the great service we got from Serafina. Before we even arrived on property she made sure that we were well taken care of. This service continued once we arrived from all staff. Could not be happier. I am top tier at another chain and I never get as good service there as I did at the Shangri-La Toronto. Thanks for a great visit and see you soon!
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 4 days ago
Dear RSHInCanada, Thank you for your excellent review of our hotel. We are thrilled that you had an exceptional stay with us. It is certainly our people that make the difference. Seraphina and the team will be so delighted to hear your praises. It was our pleasure having you as our guest and we hope to welcome you back soon. Sincerely, Kari Koskela General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Little getaway from our kids. Happy to be back in one of our favorite hotels in Toronto. Room and service are excellent. Thank you for the checkin guy (Perry) for his anticipation and attention to details. He knew that it was our little getaway upon checkin and he gave us two stuffed moose immediately to ensure our kids wouldn't get upset after our trip!!!!
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 4 days ago
Dear James T, Thank you for your great feedback and for choosing Shangri-La Toronto as your getaway destination! I am so pleased to hear that Perry made a great impression and extended a special touch to your kids. It is indeed our people and the thoughtful care which we take the utmost pride in delivering to valued guests like yourself. We hope to welcome you back to the hotel again soon. Kind regards, Kari Koskela General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great experience at the hotel. The staff is super friendly and gentle. Food is very good and the rooms are in great conditions. The indoor pool is a little cold. We have two minor situations while we estayed there, but were fastly and properly solve. Very good hotel.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 1 week ago
Dear Rodrigo W., Thank for very much for your review of our hotel! I am glad to hear that our team was able to fix the situation promptly and to your satisfaction. It was our pleasure having you as our guest and we hope to welcome you back soon. Sincerely, Kari Koskela General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WOW! It was hands down the most luxurious five star hotel experience we've ever had. Everyone was we met on property was so thoughtfull from Kari Koskela the GM to Tuk at Valet, to Seraphina and Ryan at Reception. Even the singer songwriter in the lobby was amazing. My family loved the pool, gym and spa spaces. Location right downtown made going to their first Leafs game east. We can't wait to go back and stay for a few more nights when we're in town again. It was the little touches, like when we arrived they had three 'ice your cookie' kits for our three kids, and folding in the bed when we went out for dinner.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Book early while rooms are still available. Pool is not as busy earlier, but stays open til 11pm!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 1 week ago
Dear Sam F., Thank you for taking the time to share your feedback with us. We are thrilled to hear your exceptional feedback about Tuk, Seraphina, Ryan, and the level of service provided throughout your stay. We take the utmost pride in our people and the thoughtful care we deliver to valued guests like yourself. It was our pleasure having you and your family as our guests and we hope to welcome you back soon. Kind regards, Kari Koskela General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Seraphina welcomed us very professionally. The check-in process was quick and easy within three minutes and she offered to escort us to the elevator which we thought it was a nice touch. Visited the hotel several times and it's definitely one of the top five star hotel in Toronto. Plan to visit again for a quick staycation with my family next month.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 1 week ago
Dear David SW Kim, Thank you for taking the time to share your feedback. Seraphina will be overjoyed to be recognized in such an excellent manner. It was our pleasure having you as our guest and we hope to welcome you and your family back soon. Kind regards, Kari Koskela General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A five star hotel by any measure. Room, common areas, staff all were top notch. Check in was easy and fast with Seraphina taking care of the details. Lively trendy bar on the ground floor. First quality toiletries and very comfortable beds. A splurge hotel for those not in the 1%.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 1 week ago
Dear Paul D, Thank you for your excellent review of our hotel. We are thrilled that you had an exceptional stay with us. It is certainly our people that make the difference. Seraphina and the team will be so delighted to hear your praises. I am glad you had a chance to visit our vibrant Lobby Lounge and enjoy the live entrainment. We hope to welcome you back to the hotel again soon. Warm regards, Kari Koskela General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is superb!!! On check in we were immediately upgraded to a corner room with an incredible view of the city. The room was massive with modern furnishings and comfortable beds. The attention to detail in this hotel is top notch. Highly recommend. Truly a 5+star hotel!
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 1 week ago
Dear Siobbhan B., Thank you for your excellent review of our hotel and we are thrilled that you had an exceptional stay with us! We look forward to welcoming you back wot the hotel again soon. Sincerely, Kari Koskela General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed with my wife for a one night getaway. Both got massages and used the spa as well. Everything was incredible! When you walk into the hotel it's like you're transported to a Vegas style feel(without the casino). High end luxury all around! The massages were perhaps the best we've ever had. Spa services outstanding! Everything was comfortable and relaxing! Tip! We booked through Hotwire and it was almost half the price of booking through the hotel or expedia. You obviously are not guaranteed the hotel but glad we got this one!
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 2 weeks ago
Dear Phil K., Thank you for taking the time to share your feedback and for choosing the Shangri-La Toronto. It was our pleasure having you and your wife as our guests and we hope to welcome you back soon for another getaway! Warm regards, Kari Koskela General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$419 - $643 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
202
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Claim Your ListingSHANGRI-LA TORONTO - Updated 2023 Prices & Hotel Reviews (Ontario)
Frequently Asked Questions about Shangri-La Toronto
Which popular attractions are close to Shangri-La Toronto?
Nearby attractions include Royal Alexandra Theatre (0.1 miles), Toronto Symphony Orchestra (0.2 miles), and Princess of Wales Theatre (0.2 miles).
What are some of the property amenities at Shangri-La Toronto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Toronto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Toronto?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Shangri-La Toronto?
Conveniently located restaurants include Michael's on Simcoe, Pai Northern Thai Kitchen, and Byblos.
Are there opportunities to exercise at Shangri-La Toronto?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Toronto have airport transportation?
Yes, Shangri-La Toronto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shangri-La Toronto located near the city center?
Yes, it is 0.4 miles away from the center of Toronto.
Are any cleaning services offered at Shangri-La Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Toronto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.