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Shangri-La Hotel Toronto

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1,007 Reviews from our TripAdvisor Community

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Showing 957: English reviews
Reviewed 4 days ago NEW

Stayed here recently for business trip. Excellent service from check-in to check-out. Stayed in a suite room, very modern, sophisticated, all the amenities you could need. Love the in-room espresso maker, great minibar, beautiful marble bathroom with separate oversized tub and shower. Great view of the city. Will definitely stay here again.

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Helpful?
1Thank Derek B
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Derek B, Thank you for your kind review. We are very glad to hear that you enjoyed our amenities and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back to the Shangri-La hotel again. With kind regards, Jens Moesker

Kingston, Canada
Reviewed 4 days ago NEW

It hits you as soon as you walk in. The scented air washes over you; you're home. The Shangri-La Toronto is a beautiful hotel with amazing staff, service, and amenities. I recommend all my friends stay here when they go to Toronto. The views are wonderful, the live music in the lobby at night is fun, and the pool area...

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Helpful?
1Thank Austen M
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Austen M, I would like to thank you for choosing Shangri-La Hotel, Toronto. I appreciate your review and recommendation. Please note that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Windsor, United Kingdom
Reviewed 6 days ago NEWvia mobile

Had a three night stay here in sept and couldn't fault it, rooms were amazing ,location great. Very professional service every detail was spot on even down to the pianist in the lobby. The spa area with outdoor pool is a nice touch,a truly five star experience.

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Helpful?
1Thank Rustyruss67
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Rustyruss67, Thank you for your kind review. We are very glad to hear that you enjoyed our services and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back to the Shangri-La hotel again. With kind regards, Jens Moesker

Toronto, Canada
Reviewed 6 days ago NEW

Few hotels consistently create and maintain exquisite service like Shangri-La its like the fragrance that greets you as you enter you know its going to be excellent. You step into a different world, one of consummate service and operational excellence Sheer magic awaits

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Helpful?
1Thank PETER1290
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear PETER1290, I would like to thank you for choosing Shangri-La hotel, Toronto. I am pleased to hear that you had an excellent experience at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Rochester Hills, Michigan
Reviewed 1 week ago

I recently stayed here for a special girls weekend and we could not have been more pleased with the hotel. The hotel is beautiful in a very understated, elegant, modern way. I found all the staff we encountered to be exceptionally well trained and they all ensured we felt well cared for and appreciated. From the moment you enter the...

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Helpful?
1Thank Christine C
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Christine C, I would like to thank you for choosing Shangri-La hotel, Toronto. I am thrilled to hear that you enjoyed your girls weekend at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens...

Venice, United States
Reviewed 1 week ago

The Shangri-La Hotel in Toronto is a beautiful hotel, with clean and beautiful rooms with incredible views of Toronto. The food options are outstanding, and there is even a David Chang restaurant practically attached to the hotel. The lobby can get very busy, as they serve drinks and have evening entertainment. But, the lobby staff does not let the entertainment...

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Helpful?
1Thank Ronald S
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Ronald S, I would like to thank you for choosing Shangri-La hotel, Toronto. I am thrilled to hear that you enjoyed your experience at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Hamilton, Bermuda
Reviewed 1 week ago

This is a high-end property that justifies the price tag. Having visited some of the Shangri- La properties in Asia, I have to say that it is one of my favourite chains and offers a consistently good product. The Toronto hotel is very well located close to entertainment area and business district. Smart lobby with a lovely big gas fire...

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Helpful?
1Thank mike p
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear mike p, I would like to thank you for choosing Shangri-La hotel, Toronto. I am thrilled to hear that you enjoyed your experience at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Virginia
Reviewed 2 weeks ago

A partners meeting was held here and my 2 nights was very comfortable. The executive room was large and comfortable and had its own patio garden which was nicer than a balcony. The bed linen is comprised I've a down comforter with no top sheet. I always find this makes sleeping too hot. It would be great to have a...

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Helpful?
1Thank WDmovingOut
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear WDmovingOut, I would like to thank you for choosing Shangri-La Hotel, Toronto. We appreciate your feedback as we are able to use this to improve on our services to future guests. If there is anything I can do to be of assistance in the future please do not hesitate to let me know. We look forward to welcoming you...

Detroit, Michigan
Reviewed 2 weeks ago

I arrived at this beautiful hotel to stay with a friend and was dismayed to find that it has jumped on the aroma bandwagon. It smells gross, but that's not the real problem. I am one of the estimated millions of people worldwide who suffer from allergies and asthma triggered by the neurotoxins and other synthetic chemicals used in fragrances....

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Helpful?
Thank V J
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear V J, I would like to thank you for choosing Shangri-La hotel, Toronto. I am very sorry to read your comments in regards to your experience in our Lobby Lounge. Thank you for your feedback and for bringing this to my attention as we will use it to improve on our services for the future. Please know that I...

Vancouver, Canada
Reviewed 3 weeks ago

Know for excellence, this hotel was absolutely top notch!!! I've stay in Vancouver Shangri La, but prefer the Toronto location. After a few weeks of travelling South America this was an absolute sanctuary! Seamlessly ever need is taken care of.

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Helpful?
1Thank Marcelle_Vancouver
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Marcelle_Vancouver, I would like to thank you for choosing Shangri-La hotel, Toronto. I am very pleased to hear that you enjoyed your experience at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

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Staying in Downtown West

Neighborhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 

Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Location: Canada > Ontario > Toronto > Downtown West
Price Range: $333 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Booking.com, Cancelon, Travelocity, Priceline, Odigeo and Jetsetter so you can book your Shangri-La Hotel Toronto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Toronto
#3 Business Hotel in Toronto
#6 Spa Hotel in Toronto
#6 Romantic Hotel in Toronto
#9 Luxury Hotel in Toronto
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel Toronto staff and other travelers.
19 questions
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Questions? Get answers from Shangri-La Hotel Toronto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Executive floor”
 of 5 bubbles PETER1290, 6 days ago | Read review
“Some of the views from the higher floors is amazing.”
 of 5 bubbles ronalds307, 1 week ago | Read review
“I believe there are some spectacular spa rooms with " outside" tub”
 of 5 bubbles J3088JZmikep, 1 week ago | Read review
“Ask for a room with a bathroom tub facing the city!”
 of 5 bubbles 99daphnew, 4 weeks ago | Read review
“High up - for a good view”
 of 5 bubbles Callaway14, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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