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Shangri-La Hotel Toronto

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188 University Avenue, Toronto, Ontario M5H 0A3 Canada
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (662)
Room & Suite (651)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel Toronto
Updated 10/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Soaring high above the city in one of Toronto’s tallest buildings, Shangri-La Hotel, Toronto offers guests a distinctively urban escape and holds a Forbes Five-Star Rating. Just a 6-minute walk from Queen Street West on University Avenue, the hotel is surrounded in all directions by the best the city has to offer. The nearby Art Gallery of Ontario, the vibrant waterfront and the non-stop energy on Yonge Street are just a few of the great city hotspots within easy reach.
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Room & Suite (651)651
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Airport transportation
Secured parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, French, Chinese
Hotel links
Special Offer:Experience More with Free Breakfast & Upgrade

Location

Full view
100Great for walkers
Grade: 100 out of 100
354Restaurantswithin 0.3 miles
49Attractionswithin 0.3 miles
1,754Reviews38Q+A100Room tips
Traveler rating
  • 1,396
  • 228
  • 82
  • 30
  • 18
Time of year
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Popular mentions
Katrina wrote a review Sep 2020
Toronto, Canada1 contribution
Went for a night to celebrate my birthday with a friend and has an incredible experience! Service was amazing, the rooms are beautiful and extremely clean and spacious and the food was amazing. I will also note that in a COVID era they made us feel extremely safe. Gym and pool/spa are also some of the best amenities I’ve seen at a hotel. Can’t go wrong with a stay here. Will be back!
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Nancy Munzar Kelly, General Manager at Shangri-La Hotel Toronto
Responded Sep 29, 2020
Dear anonymous123244, Thank you for sharing your experience about your recent stay at the Shangri-La Hotel, Toronto with us and other travelers on TripAdvisor. I am more than thrilled that you had a wonderful time and that you chose our hotel for celebrating such a special occasion. My team and I strive on providing excellent service and culinary experiences to ensure our guests have the most memorable stay. I will be certain to pass on your kind comments to our colleagues. I hope you will allow us another opportunity to provide you with an exceptional experience when future travels bring you back to Toronto. Kind regards, Nancy Munzar Kelly General Manager
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healthcarestocks wrote a review Mar 2020
New York154 contributions80 helpful votes
Hotel's Favorite
i've stayed at many different downtown Toronto hotels over the years. I have stayed at Shangri La properties in Asia (for business purposes). The Shangri La Toronto does not disappoint. Check in was exceptionally smooth. The folks at the reception were very welcoming. Room is very nicely furnished and is up there with all of the US-based luxury hotel chains. Breakfast room service came on time and was tasty. Upon check out, the person told me i had an unused credit from my corporate travel department, which offset the cost of breakfast. That sealed the deal. Would definitely stay again when i'm in Toronto next time.
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Date of stay: March 2020
1 Helpful vote
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Response from NancyMunzarKelly, General Manager at Shangri-La Hotel Toronto
Responded Mar 9, 2020
Dear healthcarestocks, On behalf of all of us at the Shangri-La Hotel, Toronto, I would like to thank you for taking the time to share your review with us. It is truly a pleasure to read that you had a wonderful stay with us. I am very happy to know that you enjoyed our guest rooms and in room dining experience. Thank you again for being our guest. The whole team would be delighted to welcome you and your mum back in the near future. Kind regards, Nancy Munzar Kelly General Manager
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mancho wrote a review Sep 2020
Ottawa, Canada248 contributions53 helpful votes
I have to said that before this pandemic, my experience at the Shangri-La Toronto wasn't the greatest , actually it was under my standards of what a Shanri-La should be... But yesterday on their first day of full service at the hotel, after being limited to nothing, their people was extremely happy that you can see reflected through the excellent attitude and service that I experienced this time... Marc the Food & beverage Manager was moving around working harder as everyone at the Lobby Bar... his professionalism and great leadership thru his work were clearly shown thru his work last night and you could feel that thru everyone of the employees at the Lobby Bar...Also, I would like to highlight the work of three other workers who made our night fantastic, unforgettable and remarkable, two new ladies Natalie and Brittany whom showed an absolute Shangri-La attitude only experienced thru some of the best of their hotels in Asia, with just gratitude for us to be there...helping with every detail during my stay... their professionalism and great customer service attitude made me feel like "Welcome Home". Daryl the barman was outstanding, so efficient without loosing his great attitude and showing us that we were there to be served... his drinks were superb and his Margarita at the top of my favorite in Canada. I have to said that THANK YOU so much for your excellent service
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Date of stay: September 2020
Cleanliness
Service
1 Helpful vote
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Response from Nancy Munzar Kelly, General Manager at Shangri-La Hotel Toronto
Responded Sep 22, 2020
Dear mancho, Thank you very much for your kind review following your stay at the Shangri-La Hotel, Toronto. I truly appreciate you taking the time to leave such wonderful feedback and I am pleased to know that you enjoyed your stay with us and especially our guest rooms and service provided by our colleagues. Kindly know that I have shared your wonderful comments with Marc, Natalie, Brittany, Daryl and the rest of the team. It was an absolute pleasure having you as our guests and we look forward to welcoming you back soon again. Kind regards, Nancy Munzar Kelly General Manager
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Marc Lu wrote a review Sep 2020
Toronto, Canada3 contributions
Great things 1: Super friendly staff and Quick smooth service when you ask for any supplies delivery to your room. 2: Very nice bathroom design- big, luxury, comfortable 3: Large and cozy bed, multi-functional coffee machine, can prepare coffee, tea and hot water. Place needs to be improved 1: Front desk staff are nice and friendly, but lack of understanding about mobile check-in. I have used Shangri-La mobile check and pre-authorized for incidentals, but the front desk staff was confused about the difference between mobile check-in and regular check-in 2: Because of the COVID-19 situation, the hotel has cut the opening hour for inside restaurants and fitness center, however the staff didn’t tell me the current open hours until I called them from room. So unfortunately I didn’t get the chance to use the facility.
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Date of stay: September 2020Trip type: Traveled on business
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Response from Nancy Munzar Kelly, General Manager at Shangri-La Hotel Toronto
Responded Sep 22, 2020
Dear L3202WXmarcl, We strive to create a memorable and lasting experience while delivering personalized service and I am very sorry to hear that we fell short of your expectations. Thank you for bringing your concerns to my attention as this gives us the opportunity to reflect and improve our facility and services to our valued guests like yourself. Kindly note, your feedback has been shared with the rest of the team. We do hope that this experience will not deter you from staying with us again in the near future. Kind regards, Nancy Munzar Kelly General Manager
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Antoinette J wrote a review Aug 2020
1 contribution
This Hotel knows about top notch customer service. The atmosphere was inviting and calming beautiful and stylish decor added to the experience. Very polite and friendly staff easy check in and check out. a variety of restaurants and excellent room service if you choose to dine in. located in a great location if you want to walk and explore the downtown area. I would stay at the Shangri-La again here in Toronto and in the other locations other countries.
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Review collected in partnership with this hotel
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Nancy Munzar Kelly, General Manager at Shangri-La Hotel Toronto
Responded Aug 5, 2020
Dear Antoinette J, On behalf of all of us at the Shangri-La Hotel, Toronto, I would like to thank you for taking the time to share your review with us. It is truly a pleasure to hear that you enjoyed your stay and especially our guest rooms and service provided by our colleagues. We look forward to welcoming you to the Shangri-La Hotel, Toronto in the near future. Kind regards, Nancy Munzar Kelly General Manager
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Previous
PRICE RANGE
$379 - $603 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
202
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Frequently Asked Questions about Shangri-La Hotel Toronto
Which popular attractions are close to Shangri-La Hotel Toronto?
Nearby attractions include Come From Away (0.1 miles), Royal Alexandra Theatre (0.1 miles), and Toronto Symphony Orchestra (0.2 miles).
What are some of the property amenities at Shangri-La Hotel Toronto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Hotel Toronto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Hotel Toronto?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Shangri-La Hotel Toronto?
Conveniently located restaurants include Kit Kat, Pai Northern Thai Kitchen, and Michael's on Simcoe.
Are there opportunities to exercise at Shangri-La Hotel Toronto?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Hotel Toronto have an airport shuttle?
Yes, Shangri-La Hotel Toronto offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Shangri-La Hotel Toronto located near the city center?
Yes, it is 0.4 miles away from the center of Toronto.
Are any cleaning services offered at Shangri-La Hotel Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel Toronto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.