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Shangri-La Hotel Toronto

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188 University Avenue, Toronto, Ontario M5H 0A3 Canada
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (673)
Room & Suite (780)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel Toronto
Updated 10/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 140 hotels in Toronto
Location
Cleanliness
Service
Value
Travelers' Choice
Soaring high above the city in one of Toronto’s tallest buildings, Shangri-La Hotel, Toronto offers guests a distinctively urban escape and holds a Forbes Five-Star Rating. Just a 6-minute walk from Queen Street West on University Avenue, the hotel is surrounded in all directions by the best the city has to offer. The nearby Art Gallery of Ontario, the vibrant waterfront and the non-stop energy on Yonge Street are just a few of the great city hotspots within easy reach.
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Room & Suite (780)780
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Business Center with Internet Access
Secured parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Chinese
Hotel links
Special Offer:Experience More with Free Breakfast & Upgrade

Location

Full view
100Great for walkers
Grade: 100 out of 100
348Restaurantswithin 0.3 miles
49Attractionswithin 0.3 miles
1760Reviews38Q+A100Room tips
Traveler rating
  • 1,401
  • 228
  • 83
  • 30
  • 18
Time of year
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Language
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Popular mentions
DonnaD wrote a review May 2021
Toronto, Canada1 contribution1 helpful vote
My overnight stay at Shangri-La Hotel Toronto was exceptional. From the moment I arrived to the time I left, the service was superb. The check-in experience with Andrew was so welcoming and all covid protocols were followed with care and discretion. The room was perfect - impeccable in all regards. The amenities in the room are deluxe! My In-Room Dining order was among the best I have ever experienced: easy and quick order via ipad; quick delivery; friendly In-Room Dining Server who was respectful and cautious given covid protocols; delicious food; and easy/timely pickup of trays without interruption to my evening. Lastly - nothing is better than a good night's sleep and the linens here were heavenly! I look forward to my next visit and encourage anyone reading this review to book when you're next in Toronto.
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Date of stay: May 2021
Rooms
Service
Sleep Quality
Room Tip: My room was west facing and it was fantastic at sunset.
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1 Helpful vote
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Response from Nancy Munzar Kelly, General Manager at Shangri-La Hotel Toronto
Responded 1 week ago
Dear DonnaMDA, Thank you for taking the time to share your feedback.   We pride ourselves in offering the highest levels of service and hospitality to all our guests. We are delighted to hear that you have had a pleasant experience whilst staying with us.   It was our pleasure having you as our guest and we hope to welcome you back soon.   Kind regards, Nancy Munzar Kelly Area General Manager
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healthcarestocks wrote a review Mar 2020
New York152 contributions102 helpful votes
Hotel's Favorite
i've stayed at many different downtown Toronto hotels over the years. I have stayed at Shangri La properties in Asia (for business purposes). The Shangri La Toronto does not disappoint. Check in was exceptionally smooth. The folks at the reception were very welcoming. Room is very nicely furnished and is up there with all of the US-based luxury hotel chains. Breakfast room service came on time and was tasty. Upon check out, the person told me i had an unused credit from my corporate travel department, which offset the cost of breakfast. That sealed the deal. Would definitely stay again when i'm in Toronto next time.
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Date of stay: March 2020
2 Helpful votes
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Response from NancyMunzarKelly, General Manager at Shangri-La Hotel Toronto
Responded Mar 9, 2020
Dear healthcarestocks, On behalf of all of us at the Shangri-La Hotel, Toronto, I would like to thank you for taking the time to share your review with us. It is truly a pleasure to read that you had a wonderful stay with us. I am very happy to know that you enjoyed our guest rooms and in room dining experience. Thank you again for being our guest. The whole team would be delighted to welcome you and your mum back in the near future. Kind regards, Nancy Munzar Kelly General Manager
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S Ryan wrote a review Apr 2021
2 contributions3 helpful votes
Stayed for gorgeous day and night and was pampered the entire visit by the outstanding staff at the hotel. I experienced a safe and clean environment with numerous Covid policies in place to make you at ease. The spa was heavenly along with my delicious in room lunch. The whole experience was a delight, I would highly recommend a stay.
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Date of stay: July 2020Trip type: Traveled solo
1 Helpful vote
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Response from Nancy Munzar Kelly, General Manager at Shangri-La Hotel Toronto
Responded Apr 19, 2021
Dear ryanfineartgallery, Thank you for taking the time to share your feedback.   Our colleagues will be overjoyed to be recognized in such an excellent manner.   It was our pleasure having you as our guest and we hope to welcome you back soon.   Kind regards, Nancy Munzar Kelly Area General Manager
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Katherine S wrote a review Apr 2021
Toronto, Canada1 contribution1 helpful vote
We have been to the Shangri-La Toronto on a few occasions and the hotel and service never disappoint! Most recently we stayed a night in March and the covid measures were top notch. None of the luxury of the Shangri-La has been compromised due to Covid. Highly recommend this hotel!
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Date of stay: March 2021
1 Helpful vote
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Response from Nancy Munzar Kelly, General Manager at Shangri-La Hotel Toronto
Responded Apr 19, 2021
Dear V1410PVkatherines, Thank you for taking the time to share your feedback.   We pride ourselves in offering the highest levels of service and hospitality to all our guests. We are delighted to hear that you have had a pleasant experience whilst staying with us.   It was our pleasure having you as our guest and we hope to welcome you back soon.   Kind regards, Nancy Munzar Kelly Area General Manager
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RandomFlair wrote a review Mar 2021
Toronto, Ontario, Canada97 contributions51 helpful votes
We had a great stay. Pretty happy with the service and the food was top notch. Generally more than we usually pay but I guess you get what you pay for. Unfortunately, almost all amenities were closed due to COVID. Pillows sucked (way too soft).
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Date of stay: March 2021
Location
Cleanliness
Service
1 Helpful vote
Helpful
Share
Response from Nancy Munzar Kelly, General Manager at Shangri-La Hotel Toronto
Responded Mar 9, 2021
Dear RandomFlair, Thank you for taking the time to share your feedback.   We pride ourselves in offering the highest levels of service and hospitality to all our guests. We are delighted to hear that you have had a pleasant experience whilst staying with us. Thank you also for providing us with such valuable feedback about the pillow selection as we are always looking for ways to improve our services.   It was our pleasure having you as our guest and we hope to welcome you back soon.   Kind regards, Nancy Munzar Kelly Area General Manager
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PRICE RANGE
$379 - $603 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
202
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Frequently Asked Questions about Shangri-La Hotel Toronto
Which popular attractions are close to Shangri-La Hotel Toronto?
Nearby attractions include Come From Away (0.1 miles), Royal Alexandra Theatre (0.1 miles), and Toronto Symphony Orchestra (0.2 miles).
What are some of the property amenities at Shangri-La Hotel Toronto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Hotel Toronto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Hotel Toronto?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Shangri-La Hotel Toronto?
Conveniently located restaurants include Pai Northern Thai Kitchen, Michael's on Simcoe, and Byblos.
Are there opportunities to exercise at Shangri-La Hotel Toronto?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Hotel Toronto have an airport shuttle?
Yes, Shangri-La Hotel Toronto offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Shangri-La Hotel Toronto located near the city center?
Yes, it is 0.4 miles away from the center of Toronto.
Are any cleaning services offered at Shangri-La Hotel Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel Toronto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.