This is a modern clean hotel located close to great shopping and theaters and St. Michaels Hospital. Pella on the front desk was very professional and a great help to me. She was always smiling, friendly and went out of her way to help me at all times. I can't thank Pella enough for all the wonderful help and service she provided us
When our hospital appointment was postponed for 2 weeks , I called Pantages to request a different check in date and was greeted with Thom on the other end of the phone who took care of my request without hesitation and compassion in his voice. Upon our eventual arrival, Check in was smooth and our room was lovely. About a 5 minute walk to St Mikes, and 5 minute walk to Eaton Centre. Location is perfect. I wished to extend my stay, Pella extended my stay and went above and beyond to get me a room in a seemingly booked hotel. And again Thom extended my stay for another night, to which I requested to check out instead the following morning as my husband was being discharged from the hospital a day earlier than I thought. And Pella made that happen. All staff always greeted me with a smile on their face and their willingness to help during a very stressful time was very much appreciated. We will definitly return. Thank you Pantages…
We chose this hotel for it's proximity to Massey Hall. The rooms are beautiful, but we had some issues with our bathroom, so Pella at the front desk immediately upgraded us to a beautiful suite that was perfect for our group (me, Mom and her BFF). The private floor above us held a noisy party that kept us from sleeping, and although they addressed it they had no jurisdiction over them, so Pella again the next morning compensated us for the inconvenience with a reduction in our room rate. Overall I'd stay here again for the location, the amenities and the guest service which was outstanding.
I booked through the hotel website. hotel is in a great location. Booked for a family getaway. The hotel was clean and secure. The room was very spacious and loved the separate bedroom feature. We plan on returning to Toronto in the fall for a Leaf game and we will definitely be staying here. The price was pretty good for downtown Toronto.
I booked an excellent rate for this top notch hotel during a very busy tourist week. From the moment I checked in, Paul at the front desk made me feel welcome and ensured all of my business needs were met. I was working in my room for almost 2 weeks. I had to have the desk and chair replaced because they are beautiful, but not conducive to long work hours. IKEA provided a desk and chair (with the ability to return for a full refund!) and the staff at the hotel removed the desk and chair in the room. I was blown away how effortless they made the whole process. Every time I entered the hotel I was always greeted with a warm hello when the front desk staff was available. It was very, very busy and they never made me feel like any request was a bother. Also, I needed to have a 5 hour meeting with a local vendor. They put me into this beautiful library room off the restaurant. The internet was very fast, the setting was professional yet chic, and my meeting was a huge success. I'm so grateful to Paul and the entire front desk staff who helped to make my stay so comfortable and successful.…
We always stayed at motel 6 in china-town when we were in Toronto, unfortunately this hotel did not survive the pandemic. The Pantages hotel was a pleasant surprise, we received a very friendly welcome. The room was very large (king-suite), especially by Dutch standards, own kitchen, washing machine, dryer we had room 1702 on the 17th floor, beautiful view of eaton center and Toronto. All tourist attractions within walking distance , a starbucks and subway opposite the hotel and a 24 hour shop around the corner . We will definitely book again next time (provided the price remains right)
Great central location across eaton centre and near pharmacy and restaurants. Staff friendly and helpful. Very clean and room is modern and spacious. Less ideal: no security box in room, gym is very tiny without free weights, the bar/restaurant is closed (due to Covid it was shut down but plan is to eventually open up as more people stay as it has to be profitable to run-fair point). My king bed mattress was soft and pillows equally. Would I stay here again? Yes, as location/price makes it net positive experience. Frans breakfast place is attached beside hotel for meals.
My daughter stayed there for her birthday and had to sign a waiver to say she was not to party in her room, also checking out she had a late checkout and was called and told she had 15 min to vacate or they would charge her for the night. In her haste a birthday present I gave her was left behind. When I called the hotel to take this up with them Jennifer Bowers told me that they would not do anything to compensate my daughter or replace the item. DO NOT STAY HERE!! Instead of being proactive and taking care of the client they just do not care!!!!
Location very convenient to hospital. Within walking distance to many restaurants, shopping and interesting sites. Handy underground parking area located across the street from the hotel. Friendly, helpful, and knowledgeable staff
No complaints at all. Welcoming helpful staff, clean and comfortable. The room was very impressive with all the comforts we needed. Central location, everything seemed 20mins walk in whichever direction. The room over looked the shopping centre so no noise. Highly recommend this hotel.