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Le Germain Hotel Toronto Mercer

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30 Mercer St, Toronto, Ontario M5V 1H3 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$271
$264
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Traveler (247)
360
Panoramas (28)
Room & Suite (201)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Le Germain Hotel Toronto Mercer
Updated 10/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
Travelers' Choice
Set among the theatres of the Entertainment District, this chic, upscale hotel is a few minutes walk from St. Andrew subway station, the Rogers Centre, Ripley’s Aquarium of Canada and the CN Tower. The sleek, refined and luxury rooms and suites feature HD TVs, Nespresso coffee machines and Bose stereos, as well as free Wi-Fi. There's also an acclaimed restaurant, a library, and a seasonal rooftop patio and putting green for the best stay possible in Toronto. Other amenities include a fitness room and 4 meeting spaces.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Fireplace
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English

Location

Full view
100Great for walkers
Grade: 100 out of 100
261Restaurantswithin 0.3 miles
66Attractionswithin 0.3 miles
1,092Reviews13Q+A100Room tips
Traveler rating
  • 754
  • 242
  • 67
  • 16
  • 13
Time of year
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Popular mentions
SimplyWanderlusting wrote a review Oct 2020
1 contribution
I was really looking forward to my stay as it was my first "vacation" since having my 3 year old daughter. Pros: - The hotel is beautiful. My concerns are: - My shower smelled very foul. - Was given the wrong envelope/key upon arrival, so lugging my bags through the hotel and up and down the elevator was a minor frustration, but not a huge deal. - There is construction on BOTH sides of the hotel, which is not the fault of the hotel, but I would have rather had that disclosed to me by the hotel prior to booking or being woken up at 6am both mornings. - Did not realize the room would not be cleaned or restocked during the stay. With Covid in mind, I understand, but did not find this out beforehand. - The Nespresso machine wouldn't work and had to be unplugged and troubleshooted. - The thermostat didn't work and the room was very hot. - There was a large handprint mark above the couch. - I was charged for taking items from the mini fridge which I did not touch. Overall not the experience I expected for paying the price for a suite and hoping to get a nice, restful vacation, which I don't know when I'll have the opportunity to do again. Some areas are not the fault of the hotel, but just not worth the $ and special experience I was hoping for.
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Date of stay: October 2020Trip type: Traveled solo
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Response from Nicolas Lazarou, General Manager at Le Germain Hotel Toronto Mercer
Responded Oct 5, 2020
Dear SimplyWanderlusting, Thank you for taking the time to write a review on Tripadvisor following your recent stay at the Hotel Le Germain Toronto. I would like to firstly extend to you my sincere apologies for the shortfall in standard of service you received on this occasion. Please be assured that this is not typical of the very high standards on which we pride ourselves at Le Germain Hotels. Whilst you are correct the hotel does not have any control over the current development that is ongoing outside of the property, you have raised also some internal concerns that arose during your stay. I would be very grateful if you could contact me directly so we can discuss these together. You can reach me directly at: nlazarou@germainhotels.com or feel free to call me directly at the hotel, 416-345-9500. Thank you in advance for your time and I look forward to speaking with you soon, Kindest regards, Nicolas Lazarou General Manager
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Constantlyontheroad wrote a review Sep 2020
Hong Kong, China237 contributions292 helpful votes
We recently stayed for the weekend and had a great experience. Right from my first phone call, staff were spot on in terms of their customer service. Our room was well appointed, comfortable and well laid out. Love the dyson hairdryer and molton brown products!!! Everything is available upon request. The only negative is that there is construction going on across the road and it started at a very early hour on Saturday. Special thanks to Stephanie for helping us figure out our stay. I look forward to my next visit! Thank you
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Date of stay: September 2020
Location
Cleanliness
Service
1 Helpful vote
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Response from Nicolas Lazarou, General Manager at Le Germain Hotel Toronto Mercer
Responded Oct 1, 2020
Dear Constantlyontheroad, Thank you for taking the time to write a review on Tripadvisor following your recent stay at the Hotel Le Germain Toronto. I was delighted to hear that you overall enjoyed your stay with us and that you found the service of our team to be of a very high level. I do apologize for the noise disruption from the construction that is ongoing around us, there is as you can see a lot going on around the property and whilst we are all very excited about the upcoming developments it does at times cause some noise issues. Once again thank you for taking the time to share your experience with us and we very much look forward to welcoming you back to the hotel again in the near future. Kindest regards, Nicolas Lazarou General Manager
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Maryanne37 wrote a review Sep 2020
Hamilton, Canada334 contributions185 helpful votes
We stayed for two lovely nights this past weekend. Had a 10th floor room with a great view. the room was very large, comfortable and had everything we needed. Safety features in effect. All staff members were friendly, professional and grateful that we were staying there. Business is so quiet for them. The bar on the first floor (Victor) was open only until 9pm each day, but server was also wonderful. During covid, cleaning staff did not enter our room to tidy up, which is completely understandable and not an issue whatsoever. If we had needed anything, we only had to ask someone at the desk. We've stayed here before and it's a great hotel, and situated in a great location. We will stay here again in the future. Highly recommended for a great getaway.
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Date of stay: September 2020
Location
Cleanliness
Service
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Response from Nicolas Lazarou, General Manager at Le Germain Hotel Toronto Mercer
Responded Oct 1, 2020
Dear Maryanne37, Thank you for taking the time to write a review on Tripadvisor following your recent stay at the Hotel Le Germain Toronto. I was delighted to hear that you overall enjoyed your stay with us on this occasion and very pleased to hear that our COVID protocols were not an issue for your comfort. We very much look forward to welcoming you back to the hotel again in the near future. Kindest regards, Nicolas Lazarou General Manager
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Goldilocks1955 wrote a review Sep 2020
Vancouver, Canada29 contributions22 helpful votes
In this COVID time any discerning traveller must be concerned with how the hotel performs under their protocols.Upon arrival I was met by the superb employee Frederick who welcomed me through the ultra clean lobby. The elevator wisely had an occupancy limit of one unless you are with your bubble. The room itself was spotless and promoted a feeling of calm. Top staffer Frederick arranged for a specific reservation in the gym for myself only which I loved. After my workout a cleaning squad refreshed the gym for the next lucky guest! I can highly recommend the hotel and the professional staff!
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Date of stay: September 2020Trip type: Traveled on business
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Response from Nicolas Lazarou, General Manager at Le Germain Hotel Toronto Mercer
Responded Sep 30, 2020
Dear Goldilocks1955, Thank you for taking the time to write a review on Tripadvisor following your recent stay at the Hotel Le Germain Toronto. I was delighted to hear that you overall enjoyed your stay with us on this occasion and more pleased to hear that you felt our hygiene protocols are well in place to keep our guests safe and secure while staying with us. Being able to use the gym on your own knowing that the facility has been thoroughly cleaned does feel good I must agree. Our team make every effort to ensure the hotel is continually maintained so as to ensure we play our part in the fight against COVID but most importantly to make sure our guests feel at home away from home. We very much look forward to welcoming you back again in the near future. Kindest regards, Nicolas Lazarou General Manager
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Al K wrote a review Sep 2020
Guelph, Canada391 contributions136 helpful votes
I guess we ended up staying on the first weekend since being closed for covid. With everything being a stand still, the people who work there were fantastic. From the moment we got there, to the moment we left, the stay was really enjoyable. Rooms were very nice and the beds were really comfortable. Loved the rain shower as well. We will be back soon.
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Date of stay: September 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Nicolas Lazarou, General Manager at Le Germain Hotel Toronto Mercer
Responded Sep 30, 2020
Dear 155alk, Thank you for taking the time to write a review on Tripadvisor following your recent stay at the Hotel le Germain Toronto. We are so delighted to have been able to reopen our doors after a long COVID closure and I was very pleased to hear that you overall enjoyed your stay with us. My team hope to welcome you back again in the very near future. Kindest regards, Nicolas Lazarou General Manager
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PRICE RANGE
$254 - $432 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel le germain
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Entertainment District / Waterfront Communities-The Island / Old Toronto
NUMBER OF ROOMS
122
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Frequently Asked Questions about Le Germain Hotel Toronto Mercer
Which popular attractions are close to Le Germain Hotel Toronto Mercer?
Nearby attractions include Come From Away (0.2 miles), Royal Alexandra Theatre (0.2 miles), and Toronto Symphony Orchestra (0.3 miles).
What are some of the property amenities at Le Germain Hotel Toronto Mercer?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Le Germain Hotel Toronto Mercer?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Le Germain Hotel Toronto Mercer?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Le Germain Hotel Toronto Mercer?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Le Germain Hotel Toronto Mercer?
Conveniently located restaurants include Kit Kat, Pai Northern Thai Kitchen, and Sportsnet Grill.
Are there opportunities to exercise at Le Germain Hotel Toronto Mercer?
Yes, guests have access to a fitness center during their stay.
Is Le Germain Hotel Toronto Mercer located near the city center?
Yes, it is 0.3 miles away from the center of Toronto.
Are any cleaning services offered at Le Germain Hotel Toronto Mercer?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Le Germain Hotel Toronto Mercer?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Le Germain Hotel Toronto Mercer offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.