This is a beautiful and comfortable small hotel that is conveniently located to many sites in Toronto. We were pleasantly surprised by the very comfortable bed, large and tastefully decorated room, with many wood accents, ample closet and storage space, bright and large bathroom, with rainshower and other nice touches. We stayed for 8 nights and found the lobby lounge to be beautifully designed and comfortable with a gas fireplace. The Victor restaurant on the lobby level served delicious food in a beautiful dining room and accompanying bar lounge. Staff was very friendly and helpful. There was some noise from the construction site nearby, but I thought it was pretty minimal. I would not pass up the opportunity to stay again at this hotel.
The last leg of our Canadian journey found us in Toronto & staying in this incredible hotel. It seems Toronto is under non-stop construction & the location of this hotel was not immune as Mercer was pretty much impassable due to construction of a tall building directly across. But, it is what it is. The reception staff was extremely welcoming, and our room was well appointed with some high-end thoughtful touches. The drinking glasses were etched with the room number & the spare roll of TP was in a little cloth bag! In the hallway leading to the bedroom, there was a hair drying/make-up station. It had a drop-down panel opening to an area which housed the hair dryer, with a tri-fold mirror above. Never seen that in a hotel before. I soon discovered however, it was great idea in theory, but lacked in execution. The area was simply too dark to use it as a makeup station or even have enough light to blow dry/style hair. Ladies, we all know how important good light is for these activities!! The reason this hotel didn't garner 5 stars is there were some 'oddities'. First, there were NO towel racks in the bathroom. What's with that??? Second (& I think this is strange) one wall of the shower stall was actually a full window into the sleeping area. There were blinds that could be shut on the bedroom side, but a window??? Third, although the room was nicely decorated, it was so dark!! The ceiling & most walls were painted black/dark brown and light fixtures just weren't bright; with a tall building across the way, little to no natural light comes through. We arrived for our stay late, so the first evening, we ate in the bar area. The bartender was friendly & attentive, and the food was beautifully presented, perfectly prepared & very good. Expecting the same attentiveness for the continental breakfast the next morning, we were surprised that the service was so incredible slow & lacked attentiveness. The breakfast was wonderful & delicious, but with only one other couple in the restaurant, we were disappointed in the service. Overall, a very positive experience and would highly recommend. I am sure their other locations are equally as good & would have no reservations staying at another Le Germain.…
The noisiest hotel I think I have ever stayed in. It’s as if it sits on the hard shoulder of a motorway next to a building site. The advertised roof restaurant with fine views over Toronto is closed because, allegedly, they can’t get the staff and also because the new hotel being built on the opposite side of the street will obscure the view anyway. The room, not ready when we arrived at 4.30pm, is OK though gloomy and chilly. The location is dispiriting, being opposite a building site. There must be better places to stay in Toronto.
This was the first time that we stayed here and I will definitely stay here again. After contacting the concierge several times in the late evening, regarding some emergency first aid supplies I needed, she brought us the items needed immediately. I'm just sorry I didn't get her name! The staff was very courteous and very helpful. Beautiful hotel! If there was more than 5 stars, I would rate it much higher. The staff went above and beyond!!
I've stayed at a lot of nice places. Mainly across the US. Some in the Ontario area though. They all have beautiful rooms and a great atmosphere. But what they all don't have, and this definitely sets this hotel apart, is an incredible staff. The people who work here are the friendliest, most helpful hotel staff I've ever come across. From the moment we pulled our car to the front of the building, until the moment we left, they just looked out for us in every way. Room service was excellent, front desk was excellent, I mean everything. The valet was so friendly and not only unloaded our car, but took us and our luggage to our room. Need something out of your car, no problem, let's go down to the garage to help you get it. I'm guessing it was a manager that stood outside and talked to us for awhile while we waited for an Uber. Just an amazing experience. Oh, and I want a shower just like that in our home. …
This was a lovely hotel to go to with everything nicely appointed Nice small bar and restaurant My only issue was the shower didn’t have hot water only warm and the shower made a god almighty noise. When I told front desk they blamed the construction work across the road. For $400 a night I expected more
The room was spacious, modern, well decorated, comfortable and looked great. It is dark in the room but ultimately that helped with a very good nights sleep! The service was great with excellent personalities. Highly recommend - and the location is great too!
Beautifully designed and comfortable rooms (although lighting difficult to work out!). Continental breakfast very disappointing, however, al La carte menu was excellent. Restaurant staff seemed to be new, reception staff very helpful!
We just got back from a 3 night stay, and it was fantastic! The rooms are large and cozy, and the bathroom is like a spa. (That shower!) My husband and I both commented on how quiet our stay was, probably the quietest stay we've ever had at a hotel. All of the staff we encountered were friendly and lovely, with check in/out being such a breeze. Would highly recommend staying here!
There are two Le Germain Hotels in Toronto so if you stay, make sure you have the address on you, especially if you're getting a taxi there. The Le Germain Hotel on Mercer Street in Toronto is lovely. Nicely decorated and the rooms are very spacious and modern. We had a 2x Queen bed twin room and had plenty of space. The ensuite is the best we had in all the hotels we stayed in in Canada. It was very large and very modern and the shower was the nicest we had. I do hate that the ensuite is glass so you have to put the blind down to get some privacy and room keeping always reopen it. If the blind is down, please can housekeeping leave it?! The main thing I would say is they don't seem to like lighting in this hotel! It's quite dim everywhere including in the hotel foyer and in the bedrooms. When we first arrived in the taxi, it didn't look open! There are little lights/lamps everywhere along the edges of the room but you could really do with a brighter main light in the middle of the ceiling! The location is perfect for exploring Toronto. It's in downtown Toronto very close to the CN Tower and aquarium. We were able to walk to everything we wanted to see/visit. One important thing to note is that the hotel is currently next to a building site. They have been building a new hotel and restaurant next to Le Germain for 7 years (COVID delayed it), due to finish in the next 2 years they said. So when you arrive it doesn't look great and pick ups for trips/airport runs are quite hard as often the street in front of the hotel is blocked off by the builders. Other than the pick ups, the building working didn't bother us at all, we never heard it. But it is worth being aware in advance. The final thing I'd mention is the service. The reception staff are fantastic. They were so friendly, welcoming and helpful! However the staff in the dining room were pretty shocking. We had breakfast included in our rate so ate in the hotel each morning. The included breakfast consisted of a small set continental breakfast of fruit, yogurt, ham, cheese and croissant served to your table (see picture). It could not have taken long to put together as there was no cooking required. However the staff were always so slow, despite never having more than 3 people in the dining room. We saw several people complain about their breakfast ordered off the a la carte menu and the wait. The first day we turned up they totally ignored us. We had to ask how it all worked and they were very unfriendly. Every day the service was extremely slow. It was really weirdly run. They seemed to serve tables in pairs, bringing out drinks together, and ignoring newer tables, rather than serving a table each. Then they would completely disappear out the back so there were no staff to talk to. It seemed like they had no idea how to run a restaurant. Overall great rooms, perfect location, poor restaurant.…
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