I was really looking forward to my stay as it was my first "vacation" since having my 3 year old daughter. Pros: - The hotel is beautiful. My concerns are: - My shower smelled very foul. - Was given the wrong envelope/key upon arrival, so lugging my bags through the hotel and up and down the elevator was a minor frustration, but not a huge deal. - There is construction on BOTH sides of the hotel, which is not the fault of the hotel, but I would have rather had that disclosed to me by the hotel prior to booking or being woken up at 6am both mornings. - Did not realize the room would not be cleaned or restocked during the stay. With Covid in mind, I understand, but did not find this out beforehand. - The Nespresso machine wouldn't work and had to be unplugged and troubleshooted. - The thermostat didn't work and the room was very hot. - There was a large handprint mark above the couch. - I was charged for taking items from the mini fridge which I did not touch. Overall not the experience I expected for paying the price for a suite and hoping to get a nice, restful vacation, which I don't know when I'll have the opportunity to do again. Some areas are not the fault of the hotel, but just not worth the $ and special experience I was hoping for.…
We recently stayed for the weekend and had a great experience. Right from my first phone call, staff were spot on in terms of their customer service. Our room was well appointed, comfortable and well laid out. Love the dyson hairdryer and molton brown products!!! Everything is available upon request. The only negative is that there is construction going on across the road and it started at a very early hour on Saturday. Special thanks to Stephanie for helping us figure out our stay. I look forward to my next visit! Thank you
We stayed for two lovely nights this past weekend. Had a 10th floor room with a great view. the room was very large, comfortable and had everything we needed. Safety features in effect. All staff members were friendly, professional and grateful that we were staying there. Business is so quiet for them. The bar on the first floor (Victor) was open only until 9pm each day, but server was also wonderful. During covid, cleaning staff did not enter our room to tidy up, which is completely understandable and not an issue whatsoever. If we had needed anything, we only had to ask someone at the desk. We've stayed here before and it's a great hotel, and situated in a great location. We will stay here again in the future. Highly recommended for a great getaway.
In this COVID time any discerning traveller must be concerned with how the hotel performs under their protocols.Upon arrival I was met by the superb employee Frederick who welcomed me through the ultra clean lobby. The elevator wisely had an occupancy limit of one unless you are with your bubble. The room itself was spotless and promoted a feeling of calm. Top staffer Frederick arranged for a specific reservation in the gym for myself only which I loved. After my workout a cleaning squad refreshed the gym for the next lucky guest! I can highly recommend the hotel and the professional staff!
I guess we ended up staying on the first weekend since being closed for covid. With everything being a stand still, the people who work there were fantastic. From the moment we got there, to the moment we left, the stay was really enjoyable. Rooms were very nice and the beds were really comfortable. Loved the rain shower as well. We will be back soon.