Staff are great and the room and cleanliness are no problem however the recent changes in management have resulted in a continuing decline in service and a continuing increase in prices. The bar hours continue to shrink, you can't get anything to eat most times without ordering very expensive room service, you can no longer park across the street, and getting an emailed receipt for you stay takes two or three calls. And don't both asking for a late checkout, they say yes, no problem, and then they lock you out of your room! A newspaper delivered to your door is a thing of the past. After 20 years of going to the Old MIll it's time to shop around.
Old Mill Hotel Review The staff is incredibly friendly and helpful. I was on a five day trip to Toronto with my family. It soon turned into a ten day trip when my wife became ill. The hotel staff was very accommodating and always asked about my wife with genuine concern. They were always ready to bend over backwards to accommodate us. On our last night at the hotel, after my wife was discharged from the hospital, the hotel employees sent us up a complimentary bottle of fine wine and chocolates. The rooms are large and well furnished. I can’t think of any reason why I would have to visit Toronto again bur, I’m going to find one so I can stay in this amazing hotel with its extraordinary staff.
I only discovered this hotel in the last year, but I wish I had sooner. Yes, it is old school with a small, discreet reception desk and limited room service, but there is so much about staying here that is old-school luxurious. The staff is genuinely friendly, kind and helpful. The bathrooms are spacious and well appointed. The bedrooms are certainly larger than your average European hotel room, though smaller than your average American hotel room. But the grounds are beautiful and peaceful. The underground parking garage is a welcome amenity. And you are within walking distance of a TTC stop and two lovely neighborhoods with great restaurants. Even the reading/sitting nooks in the hallways are peaceful and so comfortable. Finally, the Home Smith Pub, especially if you get Astrit behind the bar, is everything you hope for in a drinking and nibbling establishment.…
Hotel is dated but comfortable. Gardens are beautiful. Meeting rooms are adequate but be advised, it’s a busy place with multiple events happening all the time. Restaurant needs improvement - food to service. Front desk is efficient. Location to Bloor and train is good. Value for money? I’m not sure - I think it’s overpriced but it was a lot better than the hotel I’d just come from in Ottawa so I was excited to have a comfortable bed and a quiet room
This is becoming my favourite hotel to visit. Great setting, great large, high-ceiling rooms, quality of everything, service, location. Really nothing to nitpick here, and the price is reasonable, given the quality of accommodations offered. Will return every time I am in Toronto, assuming availability...
First off, the front desk staff was exceptional. Sasha (I think?) was terrific. ‘huff respect. However, the hotel itself is in major need of some TLC. The carpet, halls, elevators…all need to be refreshed. The rooms are equally as dated. Old TV, old carpet, terrible drapes, old shower head, hilarious whirlpool which was undoubtedly cool 30 years ago but is just a giant, tacky waste of space now. I won’t comment on the food options or menu - not their fault we are in a Covid world right now. If this place undergoes a major reno I’d try it again but until then it just didn’t work for us.
We recently stayed at The Old Mill to celebrate our 50th wedding anniversary. 50 years ago we had our wedding reception there. We had a lovely room, it was very kind of Sasha to upgrade our room. The hotel is lovely, beds comfortable and enjoyed the large tub and bathroom. Thank you Sasha. We made a reservation at “The Patio” as the dining room was closed. The Patio is not owned by The Old Mill. We have to say this was disappointing, the service, the menu and the food was awful. We had checked the “open table” menu and it showed a full menu. It was a very limited bar menu. The explanation was that many guests had complained about the same thing. This was disappointing. However, no fault of “The Old Mill” Our experience there was first class.
My two siblings and I planned a Sisters weekend at the Old Mill and had a great time. The Spa has a wide menu of services that helped with our plans to relax! The Old Mill has beautiful and well maintained grounds. The charming exterior definitely feels like you’re out of the city and their are many pretty views from inside and out. Adjacent to the grounds is a city park with walkways and cycle paths. We even saw a deer on our mid-afternoon walk! Bikes are available to rent from the city or Hotel. We appreciated that the room had a separate sitting area and also a jacuzzi in the spacious bathroom. We did have a plumbing issue which the hotel staff worked quickly to resolve. Parking was also hassle free right next to the Old Mill. Special thank you to Gavin and Sam at the front desk for the flexibility and assistance with anything we needed. If you’re looking for a quick girls getaway I highly recommend. Not to mention you’re a short drive from Sherway Gardens if you enjoy shopping!…
The Old Mill is a grand, rambling hotel with so much character and charm. The grounds are beautiful, the decor is charming and the service is very friendly. They are very strict in maintaining safe COVID protocols. When we were there recently, the place was mostly empty as many people are still not traveling much. Unfortunately, the restaurant, the patio, the bar, etc. were all closed. This was all understandable, but inconvenient. And room service fees were sky high. Still, we are looking forward to returning when things open up more.
What a gem - I can only imagine even how much grander this beautiful location would be in “normal” times. The hospitality couldn’t be any better though. We highly recommend it for a local couples getaway or as a homebase for a longer visit to Toronto.