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The St. Regis Toronto

Traveler (891)
Room & Suite (448)
Pool & Beach (93)

About

#5 of 137 hotels in Toronto
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Trendsetting and boundary-breaking, The St. Regis Toronto marks its Canadian debut at the city’s most coveted address in the heart of downtown. Soaring 65-stories above Canada’s international enclave for business and culture, The St. Regis Toronto offers a remarkably central location, steps from Toronto’s most preeminent landmarks including the CN Tower, Scotiabank Arena, Rogers Centre, Toronto International Film Festival and the city’s premier shopping, theatre and entertainment. Modern elegance and bespoke butler service unite amongst 258 of the city’s largest luxury guestrooms and suites, defining the new standard for luxury in Canada.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Free internet
Wifi
Public wifi
Internet
Indoor pool
Heated pool
Restaurant
Breakfast available
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
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HOTEL CLASS
HOTEL STYLE
Value
Luxury
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2,175Reviews
21Q+A
100Room tips
Traveler rating
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Popular mentions
Stayed here for one night, the room was amazing, modern, chic and soooo comfortable! People are very nice and helpful. The swimming pool on the 31st floor is lovely and really worth it. I recommend with no doubt.
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Response from TimT2835, General Manager at The St. Regis Toronto
Responded yesterday
Dear Marion G, Thank you for your recommendation, and for taking the time to comment on your experience with us. We look forward to welcoming you back for many return stays. Warm regards, Tim Terceira, General Manager
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My Frenchman and I just completed a stay at the St Regis Toronto. We booked a suite and were not offered an upgrade at check in despite me being a titanium elite member. Honestly, that was fine as the room was large and didn’t factor in the poor rating of this review. The room was dated with peeling paint and chipped surfaces. The housekeeping service was erratic and inconsistent with the turndown service being poor our first night and completely the opposite our last night. We had breakfast at the hotel restaurant on the 31st floor all 3 days. The service was good but the food was boringly mediocre and expensive. We both agreed that the menu was confusing and not descriptive enough. For example, the avocado toast was not the typical avocado toast with fresh slices of avocado. Instead it was a thin layer of guacamole smeared onto the bread and then covered with egg and salmon. Today I ordered the açaí bowl. Except that it wasn’t a proper açaí bowl but more of a yogurt bowl with some açaí powder blended in. When I inquired as to why it didn’t look like a typical açaí bowl they explained that coconut yogurt was blended in. Except that when I looked at the menu again there was no mention of coconut yogurt or even yogurt in the item description. Instead it said açaí, coconut, granola, etc. if I had wanted a yogurt bowl I would have ordered one. We honestly wished we had eaten elsewhere and would have except we were looking for a convenient place to breakfast. The lack of attentiveness was striking. Last night I asked (in person) at the front desk for a late check out and it was granted. Yet the employee neglected to update my electronic room key which resulted in us being locked out of our room this afternoon prompting a trip down to the reception. A minor inconvenience yet nevertheless given the expensive price of our room we just expected more detailed service. I almost never write negative reviews but felt compelled to write this one. Ultimately our stay was completely mediocre and I would recommend that you stay elsewhere especially if you want to feel that your money is well spent.
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Response from TimT2835, General Manager at The St. Regis Toronto
Responded 1 week ago
Dear Mela765, Thank you for taking the time to share your feedback. On the behalf of the entire team, please accept our apologies for the less than perfect experience which you have described. While disappointing to read, I appreciate the time you have taken to share your experiences and truly value your honesty. I would value an opportunity to speak with you so I may personally apologize and learn more about the issues mentioned. Please do feel welcome to contact me directly, so that I can learn more of your stay, and how we may begin to rebuild your trust. Warm regards, Tim Terceira, General Manager tim.terceira@stregishotels.com
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My family of 5 stayed here in a 2 bedroom suite. It was absolutely beautiful!!!!! The beds were comfy, showers had great water pressure and the room was enormous....basically a 2 bedroom apartment! The rooftop pool and workout room were great, although did get a bit crowded since hotel guests and residences use the same facilities. Great location to explore downtown area. Hotel staff was friendly and helpful. Will definitely stay there again without hesitation!
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Response from TimT2835, General Manager at The St. Regis Toronto
Responded 1 week ago
Dear SSJ513, A special thank you for staying with us and for taking the time to share your feedback. I was pleased to hear how much you enjoyed your recent visit, from the excellent service provided by our friendly staff, to the facilities, and amenities. We are indeed fortunate our convenient, downtown location offers such beautiful views of the city, and allows for a wonderful family day of exploration! I am particularly glad your recent visit fulfilled your discerning expectations, especially as a family of five. We look forward to your return when it will be our pleasure to welcome you and your family back for another beautiful hotel stay in the city. Warm regards, Tim Terceira, General Manager
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I accompanied my husband on a work trip to Toronto after he booked this hotel. It is very centrally located and we got the opportunity to see a lot of the city. A room was ready for us even though our flight got in early, which was much appreciated (although it was double beds). Service was ok for this caliber of hotel. It may be that the residences, which are also part of the building, took up the attention of staff. The building is beautiful and we spent time in the pool and gym which offered great views. The restaurant was also very nice. I would stay here again.
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Response from TimT2835, General Manager at The St. Regis Toronto
Responded 1 week ago
Dear LA_tao, Thank you for taking the time to share your feedback. While there were a number of positive aspects to your stay, it was not perfect. Please accept our apologies and know that your comments are greatly appreciated. I was pleased to read that our hosts were able to arrange a room for your early arrival, and that you were able to enjoy the beautiful amenities of the hotel. Warm regards and we look forward to your next visit. Tim Terceira, General Manager
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Service was lacking. Wasn't sure if the suite came with Butler service, wasn't informed about it or noticed it during stay. Our room was not ready at the check-in time. We were told to come back in an hour. When we came back the front desk agent didn't recognize us and had to call to see if room was ready. An offer to call when room is ready would have been nice, or offer to use pool or have a drink, especially with a tired toddler.
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Response from TimT2835, General Manager at The St. Regis Toronto
Responded 1 week ago
Dear Sean B, Thank you. While disappointing to read, I appreciate the time you have taken to share your experiences and truly value your feedback. I apologize for the level of service described which is counter to our standards as a luxury property, and desire for our guests. Your comments will certainly be shared, as a valuable tool as we continue to strive for excellence. We hope for the opportunity to welcome you again, so that we may begin to regain your trust. Warm regards, Tim Terceira, General Manager
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PRICE RANGE
$392 - $673 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
trump international hotel and tower toronto
FORMERLY KNOWN AS
The Adelaide Hotel, Toronto
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
258
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