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325 Bay Street, Toronto, Ontario M5H 4G3 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (966)
Room & Suite (497)
Dining (90)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The St. Regis Toronto
Updated 07/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Trendsetting and boundary-breaking, The St. Regis Toronto marks its Canadian debut at the city’s most coveted address in the heart of downtown Toronto. Soaring 65-stories above Canada’s international enclave for business and culture, our luxury hotel offers a remarkably central location, steps from Toronto’s most preeminent landmarks including the CN Tower, Scotiabank Arena, Rogers Centre, Toronto International Film Festival and the city’s premier shopping, theatre and entertainment. Modern elegance and bespoke butler service unite amongst 258 of the city’s largest luxury guestrooms and suites, defining the new standard for luxury in Canada.
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Room & Suite (497)497
Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Hot tub
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Wine / champagne
Highchairs available
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Manicure
Massage
Neck massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Soundproof rooms
Air purifier
Bathrobes
Fireplace
Housekeeping
Room service
Safe
Seating area
Separate dining area
Separate living room
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Stovetop
On-demand movies
iPod docking station
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
French
Hotel links
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2,256Reviews21Q+A100Room tips
Traveler rating
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Popular mentions
mcmaster wrote a review Oct 2020
Toronto, Canada10 contributions10 helpful votes
This has to be one of the best hotels I have ever stayed at. We arrived hours after getting married. We were greeted, offered champagne, and assisted to our room. In our room we were delighted to find a beautifully decorated space, clean and a stunning view of Toronto. They even added chocolates on the bed as a little extra! At our hotel booked dinner we were offered wine and a free dessert. Upon return to our room we were brought a bottle of wine as a gift from the hotel. Truly dreamy experience, 10/10 would recommend. Only regret was that we only booked one night!
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Date of stay: December 2019
Rooms
Service
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1 Helpful vote
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Kate C wrote a review Oct 2020
Paris, Canada24 contributions5 helpful votes
This is the second time we have stayed here, and it defines luxury. From the moment we pulled our car up and entered the hotel, you could see proper protocols and policies in effect against covid. I always look for this during these times and was impressed with the signage, and amenities available to make sure the environment was safe. When we entered our beautiful room, we saw a hand written note from the GM welcoming us back, with a whole covid kit including masks, wipes and hand sanitizer, the bed and pillows were so comfortable, and with the auto room darkening shades we almost slept in the next day! This hotel is impeccable. It was welcoming, friendly, safe, luxurious and perfect. We will be back again for sure!!
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Date of stay: October 2020
Rooms
Location
Service
Room Tip: Every room is amazing
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Response from Tim Terceira, General Manager at The St. Regis Toronto
Responded Oct 16, 2020
Dear Kate C, Thank you for your kind comments and recognition which I have proudly shared with our St. Regis Hosts. We are delighted that you enjoyed your stay and for your appreciation to the attention to detail of safety protocols and our ability to instill an overall sense of wellbeing. Our team takes great pride in ensuring the safety of our associates and guests is and remains our highest priority while simultaneously providing a luxurious stay which our guests are so anxious to escape and enjoy. Thank you for taking the time to share your feedback and we look forward to welcoming you back soon! With warm regards Tim
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udo s wrote a review Sep 2020
Kingston, Canada110 contributions98 helpful votes
So this was our annual luxury hotel stay during our anniversary weekend. What can I say, the Ritz Carlton in Montreal charges the same amount of Bonvoy points that we paid for this property, and - really - it's just no comparison in terms of quality. Courtesy of Bonvoy status we were upgraded from a Superior suite to a Deluxe suite. I have no idea what the difference is, the images on the hotel website suggest that it's the same room, and given that this hotel has no really high floors with a view, it really makes no difference whether you're on floor 16 or 24 (where we were). Well, it's a suite, so it's spacious. The quality (with the exception of the bathroom) is all very much Sheraton like. There's tacky stuff like a ginormous TV above a fake fireplace in the living room. The thing is, the resolution is so low that you end up not wanting to watch anything on it, tacky, they went for big as opposed to quality. The room controls are stuck on the walls as opposed to smoothly integrated into them. Basic eyesores like that. The bathroom has a TV in the mirror, but it worked really only on and off. Pointless gimmickry as opposed to quality. We ended up trying to use the Nespresso coffee maker but the cream was sour. The memory foam pillows I had pre-ordered as part of my booking - not there. To be fair, the hotel responded quickly to my call and brought coffee creamer and the pillows, but given their nightly rate, this was all underwhelming. We greatly enjoyed the restaurant/bar on top of the hotel, they mix some great drinks up there, prices are perfectly reasonable. The staff behind the bar were super efficient and friendly, despite the obnoxious nouveau riche folks they had to serve, folks who thought that the hotel mask policy couldn't possibly apply to them. You get the idea. Staff in general were great, very professional, very friendly. We had a good conversation with one of the doormen in the lobby area, he did a great job. Now, the room we were in goes currently for about 750 CAD$ per night plus taxes. If you have been lucky enough to stay in comparably priced hotels, let's just say you'd find the room underwhelming. There's no view to talk of, and the quality of the room itself is middling.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Tim Terceira, General Manager at The St. Regis Toronto
Responded Sep 16, 2020
Good Day udo s, Thank you for taking the time to fill out this review regarding your recent stay at the St. Regis Toronto. I am pleased to here that our team of distinguished hosts took great care of you whilst in the House of Astor. In regards to the comments you have made that negatively impacted your stay, please know that we will be reviewing these comments as a team and looking for areas where we can make improvements upon them. We appreciate your feedback and would like to encourage you to reach out to our Executive Butler / Guest Experience Manager Toby Kolada at toby.kolada@stregis.com, to discuss how we can turn your opinion of our hotel around. Once again thank you for your time, We hope to host you once again. Sincerely, Tim Terceira General Manager St. Regis Toronto
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mladyfred wrote a review Aug 2020
San Diego, California160 contributions59 helpful votes
My Daughter and I stayed two times during Summer 2019. It has taken me a long time to write this review, as I wanted to put some time between me, and our stay. Check In - Horrible. We arrived by Uber we picked up at the Toronto Airport. A car in front of us, arrived - and door man bent over backwards to help them. We were ignored. Guest server complained to us about working for Marriott, about his job and everything in between. We were given a room key and sent on our way. No room escort. Baggage arrived shortly there after. No Butler to greet us, help unpack or show us the room. After two stays we still count not work out how to use the coffee maker. I felt very disappointed in the service, and rather then writing a bad review, I contacted management. They were kind, helpful and understanding. We were attending my fathers funeral the following day - and were all ready on edge. The Butler called at 3pm , after we had been in the room (we were able to get a early check in at 1:30 which was AWESOME) to see if we needed help unpacking. A roll away bed was brought in for my daughter. The TV still had the prior guests name welcoming them to the hotel. Room Service: Wonderful Dinning Room: Loved the Bread, and Dinner was very good. Work out - Swimming: My brother enjoyed both. Bar: The lobby bar was perfect. Drinks were lovely, and the bar tender was the best I have ever had, outside of Raffles in Singapore. I wanted a drink which she did not have all the items for - she made a point of getting them from the upstairs bar for me personally. Tea and Coffee Butler Service: Exceptional. Clothing being pressed: 2 pc per person. Well done and very quick. Bathrobe: I am Pooh Sized and the bathrobe was not idea for me, the sent down for one from the Spa so I could use it. Business Service; Quick turn around. Very pleased. House Car: Used it one way for the Theater. Very nice. Hotel Safe: Was able to leave items between my two stays. Very pleased. Final thoughts, I had planned on returning home this summer (Mothers funeral) but due to Covid we were not able to travel. 157 days locked in my house, living in So Cal. I am dreaming of the St. Regis Toronto, and can not wait to get back - for their morning coffee service! I do think the hotel needs to work on luxury service skills with their staff if they want to play with the big boys. If they want to stay a 4 star hotel, for a business client, they are doing a good job. Room Booking: We stayed both times in a one bedroom suite. If possible, get the corner unit. Much more light and space. Both rooms were able to hold a roll out bed with no issues.
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Date of stay: September 2019
Cleanliness
Service
Sleep Quality
Room Tip: Corner One Bedroom Suites have lots of lights.
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Response from Tim Terceira, General Manager at The St. Regis Toronto
Responded Sep 16, 2020
Dear Mladyfred, Thank you for your feedback and comments. I am glad that our management team was able to assist in addressing your concerns and we do extend our sincere gratitude for the positive remarks you have shared and apologies for the areas where our performance missed its mark. We look forward to hosting you again in the future, Allow Me, Tim Terceira General Manager St. Regis Toronto
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Harry Kowalski wrote a review May 2020
New York City, New York19 contributions3 helpful votes
Excellent hotel centrally located clean comfortable spacious rooms . Excellent in-house dining choices . Front desk and house keeping staff were very efficient Washroom amenities were outstanding. Will be coming more often
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Date of stay: December 2019
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Response from Tim Terceira, General Manager at The St. Regis Toronto
Responded Sep 16, 2020
Good Afternoon Harry_Kowalski, Thank you for choosing to stay with us at the St. Regis Toronto. We appreciate your business, your kind words and your loyalty. Our team of hosts looks forward to welcoming you back once again, Allow Me, Tim Terceira, General Manager St. Regis Toronto
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Previous
PRICE RANGE
$427 - $656 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Adelaide Hotel, Toronto
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
258
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Frequently Asked Questions about The St. Regis Toronto
Which popular attractions are close to The St. Regis Toronto?
Nearby attractions include Levelup Reality (0.3 miles), Toronto Urban Adventures (0.3 miles), and The Elgin & Winter Garden Theatre Centre (0.2 miles).
What are some of the property amenities at The St. Regis Toronto?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The St. Regis Toronto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The St. Regis Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The St. Regis Toronto?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to The St. Regis Toronto?
Conveniently located restaurants include Richmond Station, Canoe Restaurant & Bar, and The Keg.
Are there opportunities to exercise at The St. Regis Toronto?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The St. Regis Toronto have an airport shuttle?
Yes, The St. Regis Toronto offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The St. Regis Toronto located near the city center?
Yes, it is 0.5 miles away from the center of Toronto.
Are any cleaning services offered at The St. Regis Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The St. Regis Toronto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.