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325 Bay Street, Toronto, Ontario M5H 4G3 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1002)
Room & Suite (548)
Dining (92)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from St. Regis Toronto
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
Travelers' Choice
Trendsetting and boundary-breaking, The St. Regis Toronto marks its Canadian debut at the city’s most coveted address in the heart of downtown. Soaring 65-stories above Canada’s international enclave for business and culture, The St. Regis Toronto hotel offers a remarkably central location, steps from Toronto’s most preeminent downtown landmarks including the CN Tower, Scotiabank Arena, Rogers Centre, Toronto International Film Festival and the city’s premier shopping, theatre and entertainment. Modern elegance and bespoke butler service unite amongst 258 of the city’s largest luxury hotel guestrooms and suites, defining the new standard for luxury in Canada.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Wine / champagne
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Manicure
Massage
Neck massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Modern
Languages Spoken
French
2283Reviews21Q+A100Room tips
Traveler rating
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Popular mentions
Lauren wrote a review Jan 18
London, United Kingdom10 contributions4 helpful votes
Stayed here for two nights prior to a trip elsewhere in Canada. The hotel is modern and rooms are lovely - newly renovated and very large and comfortable. Biggest issue came with breakfast - this was included in my room rate as clearly stated on the Agoda confirmation. The surly lady at the front house of the restaurant insisted it was not and told me to take it up with front desk as ‘the restaurant is separate to the hotel’. Front desk then claimed ‘breakfast is never included’ in their rates and proceeded to try and convince me for 15 minutes that ‘breakfast included’ just means the hotel offers breakfast, not that it’s included for free. Sir, this is a five star hotel, I think it goes without saying that breakfast would be offered! In the end I had to show them the different options on the Agoda site (different prices for breakfast included and not included) to convince them. Ridiculous to try and argue with guests over this when it’s clearly stated in the booking confirmation, making me feel as if I was trying to scam a free breakfast. A further issue came with the spa service. I had tried to book a treatment a week before arriving but there was already very little availability. I managed to book a massage, only for it to be cancelled on the day ‘due to Covid’ and they automatically booked me a manicure instead (which is in no way similar). I would expect that a five star hotel such as St Regis would have back-up plans in place if someone catches Covid or just hire more staff. No apology or compensation was offered for this or the breakfast fiasco, and I’m sorry but 2 years after the pandemic started it’s not good enough to use it as an excuse for poor service or poor performance (which to be fair I’ve seen in multiple hotels not just this one). Overall, I liked the room a lot but the service was not up to the standard expected and next time I will probably pay slightly more and stay in the Four Seasons instead.
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Date of stay: October 2021Trip type: Traveled solo
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Response from Dennis Sorensen, Guest Services / Front Office at St. Regis Toronto
Responded yesterday
Dear Lozzie25, First of all allow me to thank you for providing such a extensive feedback regarding your recent stay with us. We appreciate your feedback regarding the way we handled the situation of the breakfast included and the Spa changing your booking to a very different one. This is going to be reviewed internally with our team members on how this should have been handled. We do hope to welcome you back at The St. Regis Toronto soon in order for us to provide you the service experience that we pride ourselves with. Sincerely yours
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adviceforu wrote a review Jan 15
Fredericton, Canada10 contributions18 helpful votes
+1
We have always wanted to try the St. Regis to spoil ourselves a little. We were on return from Jamaica, Westjet cancelled our connecting flight stranding us in Toronto. We were exhausted so we booked the St.Regis downtown. From the time we walked in, we were treated like a King and Queen. George, the bellman was a true gentleman, not letting us lift a finger let alone a bag! We approached the check in counter and were greeted by Signoree Scully, the front desk manager. She greeted us with a smile and made us feel so special. My wife and I are Marriott members, our level allowing a room upgrade if available. Signoree went above and beyond, getting us set up in a suite with a tasty treat! This truly turned around all of the misfortune we experienced during this trip. Checking out, Pamela looked after everything, smiling every minute. Thank you Signoree, George and Pamela for making this a 5 star experience. Thank you for your kindness. If you are in Toronto, this is where you need to stay here.
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Date of stay: January 2022Trip type: Traveled on business
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Thomas wrote a review Jan 4
4 contributions26 helpful votes
This is our first stay at St. Regis Toronto and we had high expectations in it. The stay turned out to be exceptional, particularly the responsiveness of the Butler service! We also had the weekend afternoon tea, which both the quality of food and service was excellent too! We definitely will stay again for our next vacation.
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Date of stay: January 2022
Value
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Alexandre R wrote a review Jan 4
Madrid, Spain3 contributions
I payed for a room with city view, the advertisement has a room with a beautiful view of the city, but, instead, they put me in a room with a terrible view of a really nearby office building, which is the only thing that I am allowed to see when looking outside from the window of my room. The shower has 2 douches, one at the celling and one at the wall, when using one of then the other one starts leaking a very cold water at the person that is using the shower, and, besides that, when using the shower, the door from the bathroom box doesn't closes properly, which causes the whole bathroom floor to be completely wet when we go outside. And, when we tried talking to the guests services they didn't solve our problem, they instead tried to charge us a big amount to be moved to a new room, I am extremely disappointed with the St Regis hotel, this clearly makes this place to be far from being a five stars hotel.
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
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Response from Dennis Sorensen, Guest Services / Front Office at St. Regis Toronto
Responded yesterday
Dear Alex G, First of all allow me to thank you for providing your detailed feedback regarding your recent stay with us. We appreciate your feedback regarding your room allocation and the way we handled the situation regarding the bathroom opportunity. This is going to be reviewed internally with our team members on how this should have been handled. We do hope to welcome you back at The St. Regis Toronto soon in order for us to provide you the service experience that we pride ourselves with. Sincerely yours
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DrBeach77 wrote a review Dec 2021
West Vancouver, Canada206 contributions311 helpful votes
Our new favorite hotel in Toronto. St.Regis met all of our expectations...food at Louix Louis was very good...service was excellent. The rooms were quiet, comfortable with a great view of the financial district. Loved the central location...
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Date of stay: November 2021
Rooms
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Service
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PRICE RANGE
$427 - $656 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Adelaide Hotel, Toronto
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
258
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Frequently Asked Questions about St. Regis Toronto
Which popular attractions are close to St. Regis Toronto?
Nearby attractions include Levelup Reality (0.3 miles), Toronto Urban Adventures (0.3 miles), and The Elgin & Winter Garden Theatre Centre (0.2 miles).
What are some of the property amenities at St. Regis Toronto?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at St. Regis Toronto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at St. Regis Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St. Regis Toronto?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to St. Regis Toronto?
Conveniently located restaurants include Richmond Station, Canoe Restaurant & Bar, and Estiatorio VOLOS.
Are there opportunities to exercise at St. Regis Toronto?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does St. Regis Toronto have airport transportation?
Yes, St. Regis Toronto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is St. Regis Toronto located near the city center?
Yes, it is 0.5 miles away from the center of Toronto.
Are any cleaning services offered at St. Regis Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at St. Regis Toronto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.