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The Ritz-Carlton, Toronto

Traveler (931)
Room & Suite (454)
Dining (85)

About

#7 of 137 hotels in Toronto
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Toronto’s most centrally located AAA Five Diamond award winning hotel, The Ritz-Carlton, Toronto welcomes guests to the heart of Canada’s most culturally diverse city. Just steps from the city’s financial district and cultural attractions, the luxury hotel offers views of the CN Tower, Lake Ontario and downtown Toronto. Featuring Canada’s only hotel cheese cave at TOCA Restaurant, an outdoor terrace at DEQ, and the #1 Hotel Spa in the world, The Ritz-Carlton, Toronto offers an oasis in the heart of the city.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Spa
Room service
Bar/Lounge
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Hotel links
Visit hotel website
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Hotel deals
1,909Reviews
13Q+A
100Room tips
Traveler rating
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Popular mentions
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Hello- Wow. After traveling all day. I treated myself to in room dinning. As the nice young woman unloaded the food my face was probably showing the horror I felt seeing pizza that was extremely burned and chicken tenders that looked like they were old and definitely were not tossed in buffalo sauce more like poured on top of sat for awhile and served. I’m mortified. I’ve never stayed at a ritz Carlton, but the hotels I’ve stayed at have had better quality of food. I’m extremely disappointed and will be leaving multiple reviews across all social media platforms. Thanks for this first experience.
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Response from FranckA384, General Manager at The Ritz-Carlton, Toronto
Responded yesterday
Dear Hayden B, Thank you for choosing The Ritz-Carlton, Toronto. I am sorry to hear that we were unable to exceed your expectations with your In-Room-Dining order. We appreciate you sharing your feedback and we are working on how we can improve service to our guests. We are delighted to know that our In-Room-Dining Manager was able to speak with you and rectify the situation. Warm regards, Franck X. Arnold General Manager
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After doing some research I decided book a family getaway with my wife and little ones at the Ritz Toronto. I was told before booking the ENTIRE hotel is newly renovated just a few months ago. When you pay top dollar for a 5 Star room you expect the best. Upon arrival with our 3 little ones our suite and connecting room were not ready. Off the bat I wasn’t pleased but the women working the check in desk scrambled and after 20 minutes or so rooms were ready. Let me say I was very underwhelmed when we got up to the rooms. Carpet seemed dingy and looks damp, furniture also is bulky and old. Lighting is very warm and fixtures are retro appearing. I feel like I’m in the house from Scarface or Home Alone 1. No USB port in either room to charge your phone. I made a call and was reassured that it will be addressed in the morning by the night manager. We shall see.
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Response from FranckA384, General Manager at The Ritz-Carlton, Toronto
Responded 6 days ago
Dear hassen s, Thank you for choosing The Ritz-Carlton, Toronto. I am sorry to hear that you did not like the room you were assigned. We appreciate your feedback and the opportunity turn the situation around for you and your family. I hope you enjoy the remainder with your stay with us. Warm regards, Franck X. Arnold General Manager
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What made our Ritz Carlton visit most memorable for the visiting Chicago crew is our wonderful server at the Club Lounge. Her name is Olga. She makes the perfect coffee and cocktails; and she does it with a smile. Olga is what makes the Ritz Carlton Toronto unforgettable. Please see her and say hello.
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Response from FranckA384, General Manager at The Ritz-Carlton, Toronto
Responded 6 days ago
Dear TravelJunky312, Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that Olga took care of your group in the Club Lounge. I will be sure to share your message with her and we hope to welcome you back again in the near future. Warm regards, Franck X. Arnold General Manager
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This is an excellent hotel. Great location, great gym, good restaurant and good lounge. The Club Lounge in particular is superb if you don't mind paying extra for it. If you're a regular here, be aware the hotel modified many of the club level guest rooms. The new renovations came at the expense of office space. The new desks are low, have no drawers and no readily accessible plugs. The desks are low, have a stool instead of a chair and are more properly described as make-up desks vs business desks. There is less drawer space in the bedroom than before and there is no longer a refrigerator minibar in the room.
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Response from FranckA384, General Manager at The Ritz-Carlton, Toronto
Responded 1 week ago
Dear Bernard H, Thank you for continuing to choose The Ritz-Carlton, Toronto. We appreciate your loyalty and your feedback regarding the newly designed Club Level rooms and suites. We have plans to include rooms with desks for our business travellers in mind during our next design phase. We look forward to welcoming you back again in the near future. Warm regards, Franck X. Arnold General Manager
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Not our first time to Toronto but this time we went big and booked a corner suited for 3 nights. It did not disappoint except we would have wished for a higher floor. The bedroom had an excellent view of the CN Tower but the living area had a view that would have been better if only over the street....anything but but the rooftop service equipment. We actually thought the bed not as comfortable as the Westin. The bathroom had the lovely in-mirror television but no bidet. The suite felt very spacious because of it's design and wow, a very nice handwritten thank-you note (for our tips) from our maid. Thinking we'd go out to dinner after, on our first night we stopped in for a bite at the lounge off the lobby. While it was too chilly to enjoy the lovely outdoor patio, we sat inside by a cozy gas fireplace and the food, drinks and service were so good we never left. Oh, and the bellman had the loudest whistle we've ever heard to call a taxi one rainy night when no taxis were stopping. Where the Ritz-Carlton exceeds (as comes as no surprise), is their very thoughtful, caring and attentive staff who will spoil you and you will love it.
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Response from FranckA384, General Manager at The Ritz-Carlton, Toronto
Responded 1 week ago
Dear calltheman, Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed the view of the CN Tower and your Lounge experience by the fireplace. Hopefully the next time you are back, you will be able to enjoy the patio in warmer weather. We do hope to welcome you back again in the near future. Warm regards, Franck X. Arnold General Manager
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PRICE RANGE
$466 - $817 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton toronto hotel toronto
LOCATION
CanadaOntarioTorontoDowntownDowntown WestEntertainment DistrictWaterfront Communities-The IslandCityPlaceOld Toronto
NUMBER OF ROOMS
263
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