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The Ritz-Carlton, Toronto

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181 Wellington St W, Toronto, Ontario M5V 3G7 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1008)
Room & Suite (505)
Dining (95)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 08/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Toronto
Updated 08/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Toronto’s most centrally located AAA Five Diamond award winning hotel, The Ritz-Carlton, Toronto welcomes guests to the heart of Canada’s most culturally diverse city. Just steps from the city’s financial district and cultural attractions, the downtown luxury hotel offers views of the CN Tower, Lake Ontario and the city centre. Featuring Canada’s only hotel cheese cave at TOCA Restaurant, an outdoor terrace at DEQ, and the #1 Hotel Spa in the world, The Ritz-Carlton, Toronto offers an oasis in the heart of the city.
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Room & Suite (505)505
Full view
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Babysitting
Books, DVDs, music for children
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Heated pool
Saltwater pool
Shallow end in pool
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Fireplace
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English, French, Russian, Spanish and 11 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
260Restaurantswithin 0.3 miles
49Attractionswithin 0.3 miles
1,990Reviews16Q+A100Room tips
Traveler rating
  • 1,590
  • 274
  • 76
  • 27
  • 23
Time of year
Traveler type
Language
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Popular mentions
Mzachariah wrote a review Nov 23
Toronto, Canada67 contributions12 helpful votes
This hotel stay was perfect in every way. I felt so well taken care of at every turn, and especially safe, during the Covid-19 pandemic. Everything was clean, everyone was wearing masks and making sure distance was kept. Ive truly never felt so special at a hotel. The bed was so comfortable, the bathtub deep and perfect for a long soak, and the view was breathtaking. Thank you to everyone that I interacted with at the hotel, and at the hotel spa. You all made my short staycation feel like a week away. I left re- charged and ready to get back to real life. If you need a staycation, this is the place!
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Date of stay: November 2020
Value
Location
Service
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Response from Guillaume Benezech, General Manager at The Ritz-Carlton, Toronto
Responded 4 days ago
Dear Mzachariah, Thank you for choosing The Ritz-Carlton, Toronto fo r your staycation. We are delighted to know that you felt well taken care of and safe during your stay and that you were able to leave feeling re-charged. We look forward to welcoming you back again in the near future. Warm regards, Guillaume B. General Manager
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Winston1 wrote a review Aug 2020
1 contribution2 helpful votes
We had a brief stay and chose this hotel with high expectations for infection control practices. We had a housekeeper in our room while we were present who chose to wear a mask down around their neck - no face or nose covering. There were guests in the lobby not wearing masks and staff walking by without a word of caution. My family expected more from a hotel like this in terms of infection control and were extremely disappointed in how this hotel is respecting public health. Stay clear if you expect more. We ordered room service to avoid going out with our kids and the food quality was terrible. They didn't have all options available. They forgot items and didn't get the order straight increasing more needless contact with staff. My vehicle was also damaged by the valet service. Needless to say, this was one of our most disappointing stays. I am MOST concerned about their total lack of regard for public health.
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Date of stay: August 2020
Value
Service
2 Helpful votes
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Response from Franck Arnold, General Manager at The Ritz-Carlton, Toronto
Responded Sep 1, 2020
Dear Winston1, Thank you for choosing to stay at The Ritz-Carlton, Toronto and for your feedback. I am very sorry to hear that your experience did not meet our high standards of service. Your feedback is being discussed with our leadership team to find ways to improve the guest experience. We would like to discuss your stay with us in more detail. Could you please contact Alroy.Fernandes@ritzcarlton.com or call the hotel at 416.585.2500 at your convenience? Warm regards,
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flightclubny wrote a review Jul 2020
New York City, New York60 contributions125 helpful votes
This Ritz Carlton is one of the newer ones and is modernly elegant. The room was spacious but the Club lounge is everything. We have traveled to many hotels and my friends seem to remember this one. It’s also good walking distance from the sights. There is a business focused feel to the hotel, which is fine.
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Date of stay: August 2019Trip type: Traveled with friends
4 Helpful votes
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Yoli1999 wrote a review Mar 2020
18 contributions
+1
The staff, the service, the food, and everything else was AWESOME! I plan on only staying at the Ritz's going forward. Make sure you do the club lounge level it's totally worth the money! The staff make you feel like family and even tho it's a high class establishment you don't have to be rich to enjoy it or feel comfortable.
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Date of stay: March 2020Trip type: Traveled with family
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Response from FranckA384, General Manager at The Ritz-Carlton, Toronto
Responded Mar 10, 2020
Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed your Club Level experience as well as the service provided to you by our Ladies & Gentlemen. We look forward to welcoming you back to our Hotel the next time you stay in Toronto. Warm Regards, Franck X. Arnold General Manager
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Rob P wrote a review Mar 2020
Toronto, Canada48 contributions36 helpful votes
+1
We had a water main break on our street and had to find somewhere to stay when they had to shut down the water to our house. Called my Bonvoy ambassador and was connected to the Ritz. They reserved a corner suite with connecting rooms for the kids. 2 hours later the family was having room service and relaxing. Rooms were really nice. The kids couldn’t believe the remote controlled toilet seat in our room. To be honest we were surprised as well :) Staff were all super nice and made it an enjoyable stay. Pool area is amazing. They have jets in the pool to give you the hot tub feel in the actual pool. We had room service for all the meals and the food is really good. It’s not cheap but at least it’s good. Kids chicken fingers was 22 before tax, delivery and tip. So not cheap. All in all a good stay. Only negative was having to wait about 45 minutes to get our car. Recommend it!
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Date of stay: March 2020Trip type: Traveled with family
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Response from FranckA384, General Manager at The Ritz-Carlton, Toronto
Responded Mar 9, 2020
Dear RobP585, Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to heat that you enjoyed your experience with us and appreciate your feedback regarding the Valet Service. We look forward to welcoming you back again soon. Warm regards, Franck X. Arnold
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PRICE RANGE
$447 - $646 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton toronto hotel toronto
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Entertainment District / Waterfront Communities-The Island / CityPlace / Old Toronto
NUMBER OF ROOMS
263
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Frequently Asked Questions about The Ritz-Carlton, Toronto
Which popular attractions are close to The Ritz-Carlton, Toronto?
Nearby attractions include Ripley's Aquarium of Canada (0.2 miles), CN Tower (0.2 miles), and Come From Away (0.1 miles).
What are some of the property amenities at The Ritz-Carlton, Toronto?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Toronto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Toronto?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Toronto?
Conveniently located restaurants include Kit Kat, Pai Northern Thai Kitchen, and Michael's on Simcoe.
Are there opportunities to exercise at The Ritz-Carlton, Toronto?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Ritz-Carlton, Toronto located near the city center?
Yes, it is 0.1 miles away from the center of Toronto.
Are any cleaning services offered at The Ritz-Carlton, Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Toronto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Toronto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.