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Holiday Inn Toronto Downtown Centre

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Traveler (323)
Room & Suite (268)
Dining (45)
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Overview
  • Excellent17%
  • Very good50%
  • Average23%
  • Poor7%
  • Terrible3%
Travelers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,673)
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21 - 25 of 1,329 reviews
Reviewed March 20, 2018

My experience of the Holiday Inn Toronto Downtown Centre was very positive. Toronto hotels tend to be expensive, and if you're looking for a more reasonable option, this might work for you. The room I had (on the 12th floor) was immaculately clean and appeared...More

3  Thank ChrisfromLondon
Response from George D, General Manager at Holiday Inn Toronto Downtown CentreResponded March 21, 2018

Thank you ChrisfromLondon for your kind review. We're very happy to hear you enjoyed your stay with us, and that you noticed some of the recent changes we have made on our guest room floors. It was a pleasure to have you stay with us,...More

Reviewed March 14, 2018

Hotel is perfectly located and close to all mayor attractions, my room looked like fresh renovated (you still can see that renovation is ongoing in other floors), very stylish, very clean, the mattress gave me a great sleep quality, WiFi I would say one of...More

1  Thank Juan Carlos M
Response from George D, General Manager at Holiday Inn Toronto Downtown CentreResponded March 16, 2018

Thank you for your kind review. We're very happy to hear that you noticed some of the recent upgrades we have made to our guest room floors, and are glad you approve of the changes we are making. Thank you for your feedback regarding the...More

Reviewed February 28, 2018

My room was clean and comfortable and the rest of the building was nice enough. The hotel falls short on their customer service and accessibility however. - Front desk staff directed an individual in a wheel chair to take the escalator to the second floor....More

1  Thank Jessica R
Response from George D, General Manager at Holiday Inn Toronto Downtown CentreResponded March 2, 2018

Thank you Jessica R for your review. We are sorry to hear you did not enjoy your stay with us, and we have shared the feedback you have provided to our Management Team. Should you wish to discuss your stay further, we invite you to...More

Reviewed February 23, 2018

The hotel only cares about their own interests and how they can make a profit, they don't care about the customers needs at all. Absolutely horrible customer service, had to repeatedly ask them to correct a mistake but they just wouldn't correct it. A huge...More

2  Thank Stacy Z
Response from George D, General Manager at Holiday Inn Toronto Downtown CentreResponded February 28, 2018

Thank you Stacy Z for your comments. We're sorry to hear you did not enjoy your stay with us. We hope you'll contact us directly with more information regarding your visit, so we may investigate and rectify the issue for you. You may reach our...More

Reviewed February 13, 2018

The hotel is old and worn. Entrance off of Carlton is in need of some TLC. The rooms are small, furniture is newer but cheap and looks cheap. The mattress was worn out. The hallways are narrow and ceilings are low. The bathroom is tiny....More

3  Thank my2cents4free
Response from George D, General Manager at Holiday Inn Toronto Downtown CentreResponded February 15, 2018

Thank you my2cents4free for your review. We're very sorry to hear you did not enjoy your stay with us, and apologize for falling short of your expectations. We are making some upgrades to our hallways and guest rooms, to improve our guest experience. We hope...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Meeting Rooms
Dry Cleaning
Concierge
Multilingual Staff
Room Service
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
$177 - $360 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Spa Hotel in Toronto
Room types
Suites, Non-Smoking Rooms
Details
Price range
$177 - $360 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Spa Hotel in Toronto
Room types
Suites, Non-Smoking Rooms
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Traveler (323)
Room & Suite (268)
Dining (45)
Pool & Beach (28)
Amenities (55)
Family and Play Areas (2)
Business Center & Event Rooms (1)
Nearby
Downtown
At the heart of Toronto, Downtown is the destination
for cheap eats and fast fashion. Cut through by hip
and trendy Yonge Street, the vibe here is young, with
a strong student influence from the Ryerson University
Campus. As a result, the Downtown area is always in
flux: undergoing the construction of new facilities,
with fresh retail spaces and pop-up cafes. Home to
Toronto's largest indoor shopping mall, a number of
...More
Questions & Answers
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Karli-Desiree B
May 1, 2018|
Answer
Response from Wabanaki59 | Reviewed this property |
Good question, I did not use the pool facilities but the website says they have a heated pool and a complimentary spa with all the goodies. Perhaps give them a call to find out. Enjoy.
0
Votes
Ped822
January 29, 2018|
AnswerShow all 2 answers
Response from RobertandKate | Reviewed this property |
Agree with the previous writer. A 20 minute walk on a nice day which my wife and I did a few times. Aquick subway ride also available. Also took a cab a couple of times which I think cost us 15$ if I remember... More
1
Vote
TR R
September 30, 2017|
Answer
Response from B D | Reviewed this property |
I cannot remember the depth but it was gradually deeper at one end. Kids had to be accompanied by an adult. Kids were discouraged from using the bubble spa. Towels were provided. It was very nice. It had this tropical look... More
1
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Room Tips
"1626 has 2 beds and partial view of CN tower"
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"As for a recently renovated room"
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"Tell them it is your honeymoon relived."
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"Ask for rooms facing south at higher floors"
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