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Holiday Inn Toronto Downtown Centre

30 Carlton Street, Toronto, Ontario M5B 2E9 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (402)
Room & Suite (314)
Dining (47)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Toronto Downtown Centre
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#70 of 142 hotels in Toronto
We are Canada's Flagship Holiday Inn, located in the heart of downtown Toronto. We offer 513 modern guestrooms and suites, accompanied by over 9,000 sq ft of function space, a full service restaurant and a bar & lounge located on the lobby level. The Holiday Inn Toronto Downtown Centre offers an array of packages and promotions, featuring our Carlton Restaurant and Thirty Bar & Lounge. Relax and enjoy our indoor heated swimming pool and soak up some sun on our seasonal outdoor pool deck. Located at Carlton/College and Yonge, we are steps away from the subway and bus stops, as well as a plethora of shopping, sight-seeing and dining experiences, including College Park, Eaton Centre and the iconic Yorkville area. We are a 10 minute walk to all major hospitals on University row, and in close proximity to Ryerson University and the University of Toronto campuses.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Business Center with Internet Access
Conference facilities
Parking garage
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kids' meals
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Centrally Located
Languages Spoken


Full view
100Great for walkers
Grade: 100 out of 100
225Restaurantswithin 0.3 miles
31Attractionswithin 0.3 miles
1,997Reviews47Q+A100Room tips
Traveler rating
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  • 943
  • 449
  • 152
  • 87
Time of year
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Popular mentions
Rarhas347 wrote a review Nov 2020
3 contributions
Stayed here three unpleasant days. Only had the take out from the restaurant and ended up stuck in the washroom for an hour with diarrhea and upset stomach the last day (had to check out late because of it).
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Date of stay: November 2020Trip type: Traveled on business
Response from IHG Service, Owner at Holiday Inn Toronto Downtown Centre
Responded Dec 9, 2020
Hello Rarhas347, Providing the best hotel experience begins with excellent service. It has always been our pleasure to assist our guests in whatever way we can. Thank you for choosing to stay with us and for taking the time to leave us feedback. I am sorry that we were not able to meet your expectations with our restaurant services and ended up with an upset stomach. This is not the experience we want you to have. I will make sure to let the hotel management know about your concerns about the necessary improvements needed. I hope we get the chance to serve you again and create a better experience for you in the future. Warm thoughts, Deborah R. Case Manager IHGService
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Brook M wrote a review Nov 2020
1 contribution
When we got into the room , we first were blasted by the heat , after a hour of having the thermostat on low AC and still overwhelmed by the heat we called the front desk to be informed that this hotel disconnects the ac for the winter ! On top of that the bathroom fan does not work. The toilet keeps draining we fixed on our own and the kind man at the nights front desk offered to switch us rooms but we’re to tired to pack up and move again, I suffer from C.O.P.D I was heading to pick up dinner from the restaurant down stairs and was stopped by a manager lady in the lobby who asked me to put on a mask . I explained I have copd she replied rudely to me that she’s gonna need my room number so she can let security know to keep an eye on my and that they are going to need to limit my mobility in the hotel !!!!!!! What kinda illegal crap is that this isn’t the Soviet Holliday inn on Carlton is it ! Definitely would not recommend this place to any one especially if you suffer from any kinda disabilities that can make it hard for us people to weak a mask .
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Date of stay: November 2020Trip type: Traveled on business
Response from IHG Service, Owner at Holiday Inn Toronto Downtown Centre
Responded Dec 8, 2020
Hello 889brookm, Thank you for taking time to share your experience with us. I am sorry to hear about the room temperature and the level of service you received. We take comments such as these seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Best Regards, John O Case Manager IHGService
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shankc26 wrote a review Sep 2020
Vancouver, Canada68 contributions9 helpful votes
I stayed there Aug 26-29 and it was truly the worst stay ever! When I arrived to check in the hotel front staff rudely greet me with "What do you need Ma'am?" instead of a greeting or "What can I help you with?" Also the phone in the room never worked. When I went out after breakfast, I specifically asked for the phone to be fixed and for housekeeping to be done. When I came home in the evening, neither was done. The same was repeated the next day. On the final day I had to check out early at 3AM, I had stopped by the previous night to confirm if staff would be there for check out and I was assured that staff would be there. However at 3AM there was absolutely no one. The front desk was absolutely empty. There was no option to call or ring up a staff member. I stood at the front desk for nearly 15 mins - knocking till finally someone showed up and it clearly looked like that person had been napping!!!! This almost made me miss my flight. And my drive to the airport extremely stressful!! In fact that was my whole stay - very stressful!!! I would not recommend this to anyone!
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Date of stay: August 2020
Trip type: Traveled on business
1 Helpful vote
Guillaume Lussier wrote a review Sep 2020
Montreal, Canada58 contributions18 helpful votes
One of the most comfortable bed and pillows I ever slept it. The location is perfect, right next to the Gay Village and Dundas Square. The service was also impeccable! The hotel offered us free breakfast every morning, as an upgrade, which was very appreciated. Will come back for sure!
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Date of stay: September 2020
RobandChristina wrote a review Aug 2020
St. Marys, Ontario253 contributions149 helpful votes
The room was well appointed, very clean and quiet. Was a bit on the small side but worked well for myself. Check-in was simple and breakfast was great. Parking on-site. Would recommend if downtown is where you want to be.
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Date of stay: August 2020Trip type: Traveled on business
$122 - $250 (Based on Average Rates for a Standard Room)
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CanadaOntarioTorontoDowntown / Church and Wellesley (The Village) / Church-Yonge Corridor / Old Toronto
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Frequently Asked Questions about Holiday Inn Toronto Downtown Centre
Which popular attractions are close to Holiday Inn Toronto Downtown Centre?
Nearby attractions include Roundabout Canada Escape Room (0.3 miles), Mysteriously Yours Dinner Theatre (0.2 miles), and Maple Leaf Gardens (0.07 miles).
What are some of the property amenities at Holiday Inn Toronto Downtown Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Toronto Downtown Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Toronto Downtown Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Toronto Downtown Centre?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Holiday Inn Toronto Downtown Centre?
Conveniently located restaurants include Loblaw's, Cora's Breakfast and Lunch, and Kinka Izakaya Original.
Are there opportunities to exercise at Holiday Inn Toronto Downtown Centre?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Toronto Downtown Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Toronto Downtown Centre offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Toronto Downtown Centre?
Many travelers enjoy visiting The Elgin & Winter Garden Theatre Centre (0.6 miles), Spadina Museum (1.8 miles), and Casa Loma (1.8 miles).
Is Holiday Inn Toronto Downtown Centre accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.