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Cheaper
Average
Higher
About
4.0
#53 of 128 hotels in Toronto
Location
4.6
Rooms
4.2
Value
4.0
Cleanliness
4.5
Service
4.3
Sleep Quality
4.3
A landmark hotel in the heart of downtown Toronto located at 108 Chestnut St., Toronto in the city's business hub. Conveniently located close to major Government Offices, Nathan Phillips Square, City Hall, World Class Hospitals, Universities, US Consulate & Diplomatic Missions, Toronto's Eaton Centre, Yonge/Dundas Square, TTC subway, underground PATH, major attractions and points of interest. The hotel features 490 modern non-smoking guest rooms including 34 suites. The standard guestrooms consist of the choice of standard king, queen, or two double beds. The 26 two-room suites boast kitchenettes and separate living area, are ideal for extended stays or guests looking for additional space. The hotel also has 4 Junior Suites which have an open-concept layout with kitchenettes as well as 4 Executive Suites, all of which are located on the 25th and 26th floors. The suites are large enough to accommodate intimate corporate meetings or receptions.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Doubletree by Hilton Hotel Toronto Downtown receives mixed reviews, with many guests appreciating its prime location near Toronto's key attractions and the professional service offered by its staff. Cleanliness is generally praised, though some mention the rooms could benefit from renovations.
While the hotel's atmosphere is described as somewhat outdated, travelers acknowledge ongoing improvements. The amenities, particularly the convenient complimentary breakfast for select members, are well-received, contributing to the hotel's overall good value despite some concerns about room size and additional costs.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Reasonable
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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Firstly, I’m a Hiltons Diamond Member so I may be biased but considering this was my first trip to Toronto, this hotel was situated perfectly as the center for the attractions I visited.
It was about an hour Uber drive from Toronto International AirPort on a 430 pm arrival.
The hotel is on a quiet side street to Dundas where there are numerous Asian restaurants to choose from. A university is right near the hotel as well as city hall where the Toronto sign is at (10 min or less walk). There are rental bikes nearby that we used to get around attractions.
Yonge Dundas square is an easy and enjoyable walk on Dundas to the right (20 mins walk but isn’t bad when there’s so much other restaurant and places to see.
Yes, the room is small but it’s very peaceful. Our room faced chestnut Ave and wasn’t noisy at night. 4th floor
Also, as a Hilton member, we had complimentary breakfast every morning and was delish. Items somewhat repetitive every day but I didn’t mind it. You can pay if not a member Overall, I would stay here again if I return to Toronto for vacation
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Date of stay: October 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Umesh Srivastava, Owner at Doubletree By Hilton Hotel Toronto Downtown
Responded Oct 16, 2024
Dear Valued Guest, Thank you so much for taking the time to review our hotel! We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us and we appreciate your loyalty as a Diamond Member! We hope that we will see you once again in the near future.
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For our 10th wedding anniversary, I booked the 2 room premium suite. I normally wouldn't book a room in its price range but being a special occasion I thought it would be worth the extra expense. Also, given the hotel is in the Hilton chain, I had an expectation of a higher standard that would make this occasion extra special. However, when I arrived at the front desk, I had an unfavorable first impression which did not change through the duration of my stay. The first thing that I noticed is that the plexiglass covid-19 shields at the front desk were grimy. Then, when approaching our suite, I couldn't help but notice how dirty the carpeted hallway was. The carpet wasn't in bad condition, it just need a good vacuuming and maybe a steam cleaning. The dust looked like it had accumulated over months and debris that was scattered on the carpet remained so during my stay. The building is in need of sprucing up. Doors and furniture have major scratches and scrapes and a fresh coat of paint would brighten up the common areas and rooms. Signs are posted all over about covid-19 protocol which is a good thing. However, waiters in the hotel's restaurant walked around with their noses unmasked. The restaurant layout is such that you can see in the kitchen. One chef was properly wearing his mask while the other literally wore it around her elbow. There are some positive things though. The suite, including the bathroom, towels, and sheets, was very clean and was very quiet. The staff were very pleasant. The hotel's location is close to other restaurants and the Eaton Centre, City Hall, and Queen's Park and having its own parking lot made it easy to ditch our car during our stay and not have to worry about it. Would I recommend staying there? Well, it all depends on your expectations.
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Date of stay: December 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Umesh Srivastava, General Manager at Doubletree By Hilton Hotel Toronto Downtown
Responded May 1, 2022
Dear Valued Guest, Thank you for sharing your feedback, we have addressed all the necessary departments regarding all the issues you have mentioned. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. Thank you for choosing the Doubletree by Hilton Toronto Downtown as your hotel of choice and our team looks forward to you staying with us again.
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I stay at this hotel often. Centrally located downtown with up to date rooms, working ac/heat, decent water pressure, etc. Staff is always extremely accommodating. There is connected self-parking, but it is TIGHT in there. Be careful when entering or exiting. Thanks for the wonderful experience, as usual!
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Explore30874979108, General Manager at Doubletree By Hilton Hotel Toronto Downtown
Responded Feb 28, 2020
Thank you for taking the time to write such a detailed review of your recent stay at the DoubleTree by Hilton Toronto Downtown. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests. I was delighted to know that we were able to make your stay at the DoubleTree a memorable one. Thank you so much for the praises you give to our entire staff here at the DoubleTree by Hilton Toronto Downtown. I will be sure to pass on your kind words to our team, as I know they will be delighted to hear it. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to DoubleTree by Hilton Toronto Downtown in the near future! Sincerely, Umesh Srivastava
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Temperature is always an issue with us in our room - and this place allows you to set it at will, not common! Big comfortable king bed and wide screen television good for late night watching after your night on the town. The location of this hotel is by Dundas Square, Kensington Market, King Street, Queen Street West, Front Street - all walking distance. Also right behind City Hall which holds big evens in their courtyard. Tip: don't use their exhorbitant parking, just drive half a block to said City Hall for $8 per day weekend parking. The bartenders are very friendly, and go out of their way to take care of you. Highly recommend!
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Date of stay: November 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Umesh Srivastava, General Manager at Doubletree By Hilton Hotel Toronto Downtown
Responded May 1, 2022
Dear James, Thank you for your glowing review and recommendation! We are thrilled to hear you enjoyed your overall stay. Thank you for the compliments on our service and accommodations. We look forward to welcoming you back again!
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Wow! After reading some reviews, I was a little concerned about my booking. After having stayed here, I wonder if some of the negative reviewers were at the same hotel as me?
The staff were amazing! So very very helpful...from a pre-trip phone call to address some concerns to the staff who checked us in to the awesome concierge Jing who went out of his way each time we asked him a question.
While the hotel shows some wear and tear, the rooms were very clean. There was no strong deodorizer smell like so many places have. It just smelt fresh and clean upon entering the room. The beds were very comfortable, good pillows and lovely duvets.
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Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Explore30874979108, General Manager at Doubletree By Hilton Hotel Toronto Downtown
Responded Jan 23, 2020
Thank you for taking the time to write such a detailed review of your recent stay at the DoubleTree by Hilton Toronto Downtown. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests. I was delighted to know that we were able to make your stay at the DoubleTree a memorable one. Thank you so much for the praises you give to our entire staff here at the DoubleTree by Hilton Toronto Downtown. I will be sure to pass on your kind words to our team, as I know they will be delighted to hear it. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to DoubleTree by Hilton Toronto Downtown in the near future! Sincerely, Umesh Srivastava
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Found the room clean and comfortable. Its greatest feature, however, is its central location downtown behind city hall. The contactless check in and check out worked well in these Covid times - and there was plenty of hand wash everywhere. If you’re staying there on a weekend, use the city hall underground parking close by - it’s much, much cheaper than the hotel’s parking.
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Date of stay: October 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Umesh Srivastava, General Manager at Doubletree By Hilton Hotel Toronto Downtown
Responded May 6, 2022
Dear Alexi, Thank you for your positive review! We appreciate you sharing your feedback with us. We are happy you enjoyed your overall experience. We look forward to welcoming you back!
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Customer service is everything to me and the staff at this location exceeded my expectations. I’m currently in Newfoundland and my President is staying at this Hilton location for meetings which happened to be scheduled on his birthday. Earlier this week, I contacted management with a special request to post some signs on his door the morning of his big day and to send him a birthday fruit basket - they certainly delivered! Thank you, Matt and staff for being so helpful and accommodating! You Rock!!! It’s those kind of gestures that go a long way and yet another reason why I love the Hilton. Keep up the great work ❤️👌🏻
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Date of stay: September 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Umesh Srivastava, General Manager at Doubletree By Hilton Hotel Toronto Downtown
Responded Nov 11, 2020
Dear jeep_girl_00 Thank you so much for the amazing review and we are so happy that our hotel fit all of your needs and that you enjoyed your stay with us. We certainly look very forward to welcoming you back as our guest in the future. Yours in hospitality
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I stayed at this hotel for 2 nights on business. The bed was comfortable and the room was nice. I also was the organizer for a small group meeting in the San Francisco conference room. The hotel went above and beyond in terms of providing service and excellent catering food for our meeting. I had so many complements on the quality and variety of both healthy foods and treats. And one member who had a lot of allergies was very carefully catered for, with good tasty (gluten free, egg free, AND dairy free options).
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Explore30874979108, General Manager at Doubletree By Hilton Hotel Toronto Downtown
Responded Feb 9, 2020
Thank you for taking the time to write such a detailed review of your recent stay at the DoubleTree by Hilton Toronto Downtown. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests. I was delighted to know that we were able to make your stay at the DoubleTree a memorable one. Thank you so much for the praises you give to our entire staff here at the DoubleTree by Hilton Toronto Downtown. I will be sure to pass on your kind words to our team, as I know they will be delighted to hear it. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to DoubleTree by Hilton Toronto Downtown in the near future! Sincerely, Umesh Srivastava
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am in hotels about 3-4 nights a week all over the US and Canada for work and this is pretty much my favorite hotel. I always stay here when I'm in Toronto. It's an awesome location for good cheap food and walking to many things to do like shopping, parks, etc. But best of all is the staff. They really go above and beyond to make suggestions and help and just be friendly. The rooms are clean and it looks recently remodeled. The breakfast buffet is EXCELLENT. Unlike many Doubletree properties, there is no overpowering smell of perfume everywhere.
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Date of stay: December 2019
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Explore30874979108, General Manager at Doubletree By Hilton Hotel Toronto Downtown
Responded Jan 23, 2020
Thank you for taking the time to write such a detailed review of your recent stay at the DoubleTree by Hilton Toronto Downtown. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests. I was delighted to know that we were able to make your stay at the DoubleTree a memorable one. Thank you so much for the praises you give to our entire staff here at the DoubleTree by Hilton Toronto Downtown. I will be sure to pass on your kind words to our team, as I know they will be delighted to hear it. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to DoubleTree by Hilton Toronto Downtown in the near future! Sincerely, Umesh Srivastava
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Check in was easy and fast, front desk staff very nice, rooms was very clean and the temperature was comfortable, stayed on the 15th floor, has any elevators and they are fast. Parking $35 and underground,very small garage and you have in/out privileges Went for the breakfast, WAY over priced. I paid $27 for 3 sausages,2 eggs, one piece of honey dew melon and one piece of cantaloupe and 2 toast. Room service would have been cheaper. There is construction, but I wore earplugs There is a Starbucks machine for coffee in the lobby $3, I would stay here again Welcome cookie was delicious
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Explore30874979108, General Manager at Doubletree By Hilton Hotel Toronto Downtown
Responded Jan 23, 2020
Thank you for taking the time to write such a detailed review of your recent stay at the DoubleTree by Hilton Toronto Downtown. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests. I was delighted to know that we were able to make your stay at the DoubleTree a memorable one. Thank you so much for the praises you give to our entire staff here at the DoubleTree by Hilton Toronto Downtown. I will be sure to pass on your kind words to our team, as I know they will be delighted to hear it. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to DoubleTree by Hilton Toronto Downtown in the near future! Sincerely, Umesh Srivastava
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There are more places to choose from in the Toronto area.
PRICE RANGE
$174 - $265 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
metropolitan hotel toronto
FORMERLY KNOWN AS
The Metropolitan Hotel
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
490
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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