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DoubleTree by Hilton Hotel Toronto Downtown

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#35 of 132 Hotels in Toronto
Certificate of Excellence
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DoubleTree by Hilton Hotel Toronto Downtown
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1,661 Reviews from our TripAdvisor Community

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london, ontario, canada
Reviewed 2 days ago NEW

My husband and I stayed here for the weekend and were very pleased with our experience. Upon entering, we were greeted by a smile and warm cookies. Our room was upgraded to the 22nd floor on the Hilton Honours floor. Every staff member that we encountered were very friendly from housekeeping to the manager. The room was well appointed, clean...

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Helpful?
Thank Maureen C
Canada
HOTEL’S FAVORITE REVIEW
Reviewed January 29, 2017

First off, I want to give a shout out to Laticia at the front desk--she checked us in efficiently, and in a pleasant and friendly manner. She had a great personality and made us feel like she really did want to "make it right" (their slogan) for our stay! We were also pleased with the bell service for luggage storage...

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Helpful?
3Thank vinoblanco8888
About Hotel's Favorite Review
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear vinoblanco8888 Thank you so much for taking the time to post your review of our hotel and for sharing your feedback about your most recent stay with us. I am thrilled that Laticia made such a wonderful impression on you and helped start your stay off right and it was certainly a pleasure sharing your comments with her. Thank...

New York City, New York
Reviewed 3 days ago NEW

Not knowing downtown Toronto, we chose this place based on price. It turned out be a good choice. When we first arrived, the area seemed empty and bit sketchy, but we were wrong. When we got to our room, it looked great, like they had just gone through a complete renovation. Bed was comfortable. We were next to the elevators,...

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Helpful?
Thank R W
Vancouver, Canada
Reviewed 3 days ago NEW

I stayed here for 3 nights for meetings around the Toronto area. The location was great and really easy for me to get to the highway. The rooms are modern and the beds are comfortable. The gym was well equipped and the pool was really nice. The chocolate chip and walnut cookies when you check in are really delicious. I...

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Helpful?
Thank meeggs
Reviewed 4 days ago NEW

I am not pleased with my stay in this hotel for the following reasons: - slow internet, There is no high speed wifi option. - computers in the business center are very slow. - there is too much noise due to construction. - long hold times when calling the front desk. I sent an email to the hotel general manager...

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Helpful?
Thank Mazin s
Alliston, Canada
Reviewed 5 days ago NEWvia mobile

Princess was lovely and tried to be helpful. She cannot change the size of the rooms. I had a corner room which apparently looks more spacious. I would hate to see the other rooms. You open the door and you are already in the room. King size bed with 2 nightstands and yes you can walk around the bed. Desk...

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Helpful?
Thank MapleRes
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Thank you for taking the time to let us know how your stay was. I am sorry you did not find the room size adequate for your accommodations. It is good to know that you were treated exceptionally well by our front desk agent Princess, she is a true asset to this team. I should let you know that we...

Houston, United States
Reviewed 5 days ago NEW

We stay here for our first trip to Toronto back in 08/2016. We booked two rooms; one room using points and the other paid with cash. The staff were great and helpful. The rooms were nice and clean. The hotel is located within walking distance to many tourist attractions and there are many japanese restaurants nearby. We only ate @...

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Helpful?
Thank 22duyb
Philadelphia, Pennsylvania
Reviewed 6 days ago NEWvia mobile

Friendly staff, great location. Within walking distance to most of what you want to do and see in Toronto. Room was small but clean. Our room wasn't ready when we arrived to check in so we took a similar room on a lower floor. Parking was $35 day with in and out privileges. We didn't try the restaurant or room...

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Helpful?
Thank LRN722
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Thank you for your feedback regarding your most recent visit. I am sorry you experienced slow service from the bar. I will share your comments with the appropriate department head to ensure a more efficient and faster service on your next visit. Your comments are important to us here at the Doubletree and appreciate you taking the time to tell...

Cairns, Australia
Reviewed 1 week ago

We arrived earlier than standard checkin time, but this was no problem at all. In fact, nothing was a problem. ALL the customer service staff were truly outstanding, from the friendly gentleman who checked us in and showed us on a map some nearby places of interest - that just happened to include a real ale establishment for hubby -...

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Helpful?
Thank FreshFoodPeople
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Thank you so much for your feedback on your most recent stay! I am so glad that our staff were able to engage and use some of their personal favorites to enhance your trip to Toronto. We look forward to your next visit and I am confident our staff will be ready to please once again!

Reviewed 1 week ago via mobile

Stuff in hotel are really nice and cool, the room is a bit old looking and i had a problem with air conditioner that is impossible to turn it off at room number 2012, and i have been booked this hotel for 5 days, when i asked reception that i would like to cancel it at first day she answered...

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Helpful?
Thank Farshid A
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Thank you for your comments and taking the time to respond. We will use your feedback to improve our services for the future and hope that you will come and visit us again soon.

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Staying in Downtown

Neighborhood Profile
Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Toronto Downtown

Address: 108 Chestnut Street, Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Location: Canada > Ontario > Toronto > Downtown
Price Range: $149 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Toronto Downtown 3.5*
Number of rooms: 486
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Hotwire, Hotels.com, Travelocity, Cancelon, Priceline, TripOnline SA, HotelsClick, getaroom.com, Evoline ltd and HotelQuickly so you can book your DoubleTree by Hilton Hotel Toronto Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Metropolitan Hotel Toronto
Hotel Style:
#29 Romantic Hotel in Toronto
#30 Business Hotel in Toronto
#30 Family Hotel in Toronto
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Toronto Downtown staff and other travelers.
36 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Toronto Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 2224 was a quiet corner room with a great view.”
V9069REmaureenc, 2 days ago | Read review
“The elevator is quite fast and they have sufficient so a top level room is no problem”
Ortwin, 1 week ago | Read review
“Pick a room away from elevators”
snowbird052, 1 week ago | Read review
“Find parking elsewhere and tow luggage to room.”
TheCATraveler, 3 weeks ago | Read review
“ask to stay on a high enough floor for a view of the city.”
27west, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question