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DoubleTree by Hilton Hotel Toronto Downtown

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108 Chestnut Street, Toronto, Ontario M5G 1R3 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (556)
Room & Suite (559)
Dining (51)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Toronto Downtown
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#51 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Parking garage
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Fax / photocopying
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Spanish, Chinese
Hotel links
Special Offer:Price Match Guarantee
2,718Reviews63Q+A100Room tips
Traveler rating
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Popular mentions
jeep_girl_00 wrote a review Sep 16
St. John's, Canada520 contributions30 helpful votes
Customer service is everything to me and the staff at this location exceeded my expectations. I’m currently in Newfoundland and my President is staying at this Hilton location for meetings which happened to be scheduled on his birthday. Earlier this week, I contacted management with a special request to post some signs on his door the morning of his big day and to send him a birthday fruit basket - they certainly delivered! Thank you, Matt and staff for being so helpful and accommodating! You Rock!!! It’s those kind of gestures that go a long way and yet another reason why I love the Hilton. Keep up the great work ❤️👌🏻
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Date of stay: September 2020Trip type: Traveled on business
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asain69 wrote a review Jul 2020
Toronto, Canada19 contributions8 helpful votes
Not bad way better then Fairmount Royal York staff friendly hotrl not even gave full caz of COVID what ever u fo stay away from the Fairmount brand will stay here my next visit food ok should give free water on hot days
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Date of stay: June 2020Trip type: Traveled as a couple
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Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 2 weeks ago
Dear Asain69 Thank you so much for the review and we are so happy that our hotel fitted all of your needs and that you enjoyed your stay with us. We certainly look very forward to welcoming you back as our guest in the future. We do provide water in the rooms for our Hilton Honors guests. Yours in hospitality
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Places To Avoid - You're welcome wrote a review Jul 2020
Toronto, Canada6 contributions4 helpful votes
Depressing. Tired. Musty. Needs a refresh. Occupancy rate was 4% !!!!! during my recent stay! Requests to speak with general manger were ignored on two occasions...both during and folllowing my two night stay as a HH Silver member. His arrogance, ignorance and attitude speaks volumes. Very disappointing indeed!!! Now more than ever...the hospitality industry MUST strive to perform well above and beyond...bend over backwards to encourage room occupancy -- and add little, creative extras to thank those loyal road warriors -- like me --who need to travel for work. This is not nuclear fission. It's simply good business during a disastrous time. I invite your comments.
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Date of stay: June 2020
Location
Cleanliness
Service
Room Tip: Shop around.
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1 Helpful vote
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Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 2 weeks ago
Dear Steve Thank you for sharing your experience regarding your last stay. I am sorry to hear you did not enjoy your stay based on your comments. My apologies that I could not get in touch with you as I have not been on the property daily. We are in the process of deep cleaning and refreshing all our rooms as the occupancy slowly climbs. I hope you will give us another chance again in the future. Thank you once again for your feedback.
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Alexis G wrote a review Mar 2020
Montreal, Canada154 contributions14 helpful votes
The staff was very nice and pleasant, and on the surface, everything looks fine but: - The windows offer no insulation from outside noise - The doors to the hall offer no insulation to the noise either...some noisy staff woke me up at 3am with their talking and the sound of their radios. It's pretty loud since I wear earplugs and it still disturbed me - The hallway was a wind tunnel, whistling so loudly it work me up several times - The drinking glasses and glass surfaces did not seem clean at all with oil spots, cloudy watermarks all over, etc. - Housekeeping took my hair towel from home even though it was sitting with my toiletry case and not on the floor or in the tub. It was clearly not one of their towels as it has elastic in it, a button and a bow - I was there at the start of the COVID-19 problem. It was great they were wearing gloves, but they were not using sanitizer or changing them often which means they were protecting themselves but spreading germs from everyone else's items - The pillows looked great, but deflated minutes after lying on them offering no support for my head & neck. I'm not even 40, so I shouldn't be waking up with a sore neck from the bed
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Date of stay: March 2020
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Definitely away from elevators, stairs & the ice machines. The doors might as well be made of...
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Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 2 weeks ago
Good afternoon, Alexis G Thank you for taking the time and giving us your feedback. I have read your comments regarding your recent stay. Your opinions and impressions are indeed very important to me. Feedback is an essential component to our continuous improvement approach towards increasing guest satisfaction and hospitality levels. I appreciate the time and effort you took to bring to my attention your experience at our Hotel. This situation is most definitely an opportunity for us to use in a training forum, which will already have taken place by the time you receive this letter
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pattycr85 wrote a review Mar 2020
Greenfield, Wisconsin6 contributions1 helpful vote
We stayed for 2 nights, the hotel is 2 blocks away from Nathan Phillips Square, the room had everything we needed. There’s a Starbucks and a restaurant inside. The chocolate chips cookies were yummy!!
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Date of stay: February 2020Trip type: Traveled with family
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Response from Explore30874979108, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded Mar 21, 2020
Thank you for taking the time to write such a detailed review of your recent stay at the DoubleTree by Hilton Toronto Downtown. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests. I was delighted to know that we were able to make your stay at the DoubleTree a memorable one. Thank you so much for the praises you give to our entire staff here at the DoubleTree by Hilton Toronto Downtown. I will be sure to pass on your kind words to our team, as I know they will be delighted to hear it. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to DoubleTree by Hilton Toronto Downtown in the near future! Sincerely, Umesh Srivastava
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PRICE RANGE
$133 - $271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
metropolitan hotel toronto
FORMERLY KNOWN AS
The Metropolitan Hotel
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
490
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Frequently Asked Questions about DoubleTree by Hilton Hotel Toronto Downtown
Which popular attractions are close to DoubleTree by Hilton Hotel Toronto Downtown?
Nearby attractions include Four Seasons Centre for the Performing Arts (0.3 miles), The Toronto Magic Company (0.2 miles), and Nathan Phillips Square (0.2 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel Toronto Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel Toronto Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel Toronto Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, a parking garage and paid private parking nearby are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Toronto Downtown?
Conveniently located restaurants include Adega, JOEY Eaton Centre, and The Elm Tree Restaurant.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is DoubleTree by Hilton Hotel Toronto Downtown located near the city center?
Yes, it is 0.8 miles away from the center of Toronto.
Are any cleaning services offered at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Toronto Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Toronto Downtown?
The staff speaks multiple languages, including English, Spanish, and Chinese.