Sheraton Toronto Airport Hotel & Conference Centre
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About
#37 of 140 hotels in Toronto
Location
4.3
Cleanliness
4.4
Service
4.4
Value
4.1
Travelers' Choice
GreenLeaders GreenPartner
Take care of business and relax at Sheraton Toronto Airport Hotel & Conference Centre. Our centrally located, Toronto, Ontario hotel offers easy access to Toronto Congress Centre, shopping at CF Sherway Gardens and the Royal Woodbine Golf Course. Travel seamlessly with a complimentary shuttle to and from Toronto Pearson International Airport (YYZ). Other hotel amenities include a 24-hour fitness center, heated indoor pool, global cuisine at our on-site restaurant, complimentary Wi-Fi and pet-friendly accommodations.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Paid public parking on-site
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Free shuttle or taxi services
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
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Room features
Soundproof rooms
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English
Location
55Somewhat walkable
Grade: 55 out of 100
44Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
801 Dixon Rd, Toronto, Ontario M9W 1J5 Canada
Getting there
Rental CarsSee rental cars from $38/day
1139Reviews27Q+A100Room tips
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Most Recent
This place is awful. So... immigration doesn't open till 4am. We board at 5am. It is now 2am. There is NO seating this side of immigration so the airline suggests we sit in the Sheraton lounge. Loads of room. It's empty. We bought some food and wine from the bar. We are sitting on a sofa and my wife nods off leaning up next to me - she is exhausted - and SEVEN times a guy on staff wakes her up telling her she is not allowed to sleep. So unfriendly. My wife is tired/exhausted! I am awake! What is this place??? Disgusting.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Connecting flight canceled by Air Canada, so they provided a voucher for this Sheraton. Hotel restaurant open until 11, which was definitely a bonus. Restaurant staff was pleasant, and although the choices were limited on the "after 10 pm" menu, there was enough to satisfy our hunger. Room was clean, quiet, and wall-mounted toiletries were fragrant, but the coffee maker was disgusting. When I put water into the "tank," water became a brown slug. Rinse several times and ran several cycles before even thinking of making a coffee.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Sheraton Hotel is located at a short shuttle ride from YYZ Pearson Airport. The hotel has a restaurant & bar, fitness, indoor pool, and offers 249 rooms over 8 floors. Furnishings and decoration provide a dark-brown outdated atmosphere. Staffs are friendly and very helpful. We were upgraded to a club level room on the 8th floor. The adequately furnished & decorated room had desk & chair, bench, TV, wardrobe & safe, a good king size bed, and a small separate bathroom with washbasin, toilet and shower over the bath. All was clean. Flights are coming in right overhead the hotel. Windows are well isolated and have a trickle vent for natural fresh air. Coffee & tea facility & complimentary mineral water in the room. Average Wi-Fi. At floor 8 is the club lounge, with a modest buffet meal served in the evening. Coffee & tea, soft drinks, crisps & fruits are available all day. In the restaurant a good buffet breakfast is served: eggs made to order, bread & toast, cold-cuts & cheeses, butter & marmalade, croissants & pastries, a choice of fresh fruits, orange juice, cereals, milk, tea & coffee. We had a stop-over between two long red-eyes flights. We were happy to have an early check-in and a later check-out. The Sheraton Pearson Airport slightly outdated but comfortable, and we had a good stay. Recommended.…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed one night at the Sheraton Toronto Airport Hotel & Conference Centre on December 22, 2022, checked out on December 23, 2022, and left our car at the property for 9 days Confirmation Number: 72591442 and cost of $189.00. We were staying again on our return on December 30, 2022, and checking out on December 31, 2022 Confirmation Number: 72622031 and a rate of $129.00. Our flight was cancelled in Panama on December 30 so we had our travel agent cancel our Reservation Confirmation #72622031 and price of $129.00 for the night as we did not know when we would be able to return home. (part of the Sunwing disaster). We did return on December 31 and when we asked to book a room (our car was still at the property) we were advised that as we cancelled our reservation, we would have to pay the "walk-in rate" of $359.00. We asked if the hotel was completely booked and it was not as we could get a room. We were told that we could book online or our travel agent could book for us to get a cheaper rate. We were advised that we should have "extended" our reservation. This is the most abhorrent treatment of an existing customer under duress due to circumstances beyond their control. Not only did we have a disaster of a holiday and both fell ill and were on medication at the time of our return, but we were also totally taken advantage of by Sheraton, and Marriott Bonvoy. I have advised my travel agent of the treatment we received to make them aware in future to protect other clients.…
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Duty Manager, Guest Services / Front Office at Sheraton Toronto Airport Hotel & Conference Centre
Responded Jan 16, 2023
Dear 799pa, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. At your earliest convivence, please call the hotel directly and request the Duty Manager. We would love the opportunity to provide further clarity on the rates you were assigned. Hope to talk to you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a long haul flight to TO this Sheraton was an extremely welcome surprise. Room completely updated. All business needs in the room. Bathroom clean and loved the sustainable touches. The bed was super comfortable. Fresh and smelled extra clean. The PELOTON room was just what I needed to move my body after 11 hours on a plane. So great. Suggest they add a tread! The breakfast was amazing. Coffee on point and good high end. I spied the bar list and loved the cocktail options. Looking forward to another stay to give that a try.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Meander35792016833 wrote a review Nov 2022
Attended a conference here. The conference space was excellent and the catered food was very good. Staff at the front desk were very friendly. When we arrived, there was a gentleman having an argument with the front desk staff regarding the temperature of the rooms. When I got up to my room, I began to understand why. The room was 75 degrees. I adjusted the thermostat, to 65 and when I woke in the morning the room temperature was 77. This continued throughout my three night stay. I was able to have the fan running which appeared to help with air circulation but there was definitely no cold air. The beds were clean and comfortable. The bathroom had a substantial amount of hair in the tub, along the bottom edge of the outside of the tub and around the floor. Otherwise, the room appeared clean. …
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Date of stay: November 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Soderberg, General Manager at Sheraton Toronto Airport Hotel & Conference Centre
Responded Nov 8, 2022
Thank you very much for your feedback on your experience with us. I am very happy to hear you enjoyed the service and food provided during your conference. I am very sorry to hear about your heating and cleanliness issues. This is not the standard we pride ourselves on I deeply apologize. We've taken your comments back to our housekeeping team to ensure they are addressed with the entire team. We hope to welcome you back if you find yourself in the Toronto Airport area again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Companion57961613508 wrote a review Oct 2022
The front desk evening staff are disrespectful and confrontational. In my 20 years of frequently staying at hotels, this was my worst experience. I will never stay at this hotel again. The management need to replace and or retrain its evening desk staff.
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Date of stay: October 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Soderberg, General Manager at Sheraton Toronto Airport Hotel & Conference Centre
Responded Nov 1, 2022
Thank you for taking the time to provide some feedback on your recent stay. Your comments are very concerning and I would like the opportunity to hear more about them. Please feel free to reach out by e-mail at guestexperience@sheratontorontoairport.com so I can look deeper into your concerns. Warm Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk staff were rude and unhelpful. They treat people like they are worthless. I have never experienced being talked to in such a manner. I would never stay at a Sheraton again because of the staff at this location. Credit card was charged multiple times and they would not honour the rate the hotel was booked under.
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Date of stay: October 2022Trip type: Traveled with family
Room Tip: Never stay here and make sure you check in early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ryan Soderberg, General Manager at Sheraton Toronto Airport Hotel & Conference Centre
Responded Oct 21, 2022
I'd like to thank you for taking the time to provide us some feedback on your recent stay with us. Your comments about the way you were treated are very concerning. If you feel comfortable I would like to hear more detail about the specifics of your concerns. Please feel free to reach out to us at guestexperince@sheratontorontoairport.com with an e-mail address. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’ve stayed here four times this year. The front desk staff have always been efficient and friendly. At our first visit, I was concerned about the boring looking hallway but the rooms are much better than I expected. They are nicely decorated and very clean. We had no issues with plane or hallway noise. We’ve eaten at the restaurant and it was very good. There are some restaurants nearby and we’ve tried a few but the hotel restaurant is just as good if not better. We like to walk so that’s why we’ve tried the other places. The shuttles to and from the airport have arrived on time or close to it. The drivers are friendly and drive carefully. We’ve parked our car for a number of days at a time and had no problems. The price of the room and the parking fee are included together. We have no complaints. We all know prices are continuing to rise so we’ve decided to try another chain for our next trip. Still, we liked this hotel very much.…
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Check was long and I was originally given the wrong room however, the front desk staff was amazing and had the situation quickly rectified. Our room was clean and the bed was comfortable. The pool area is kept clean, with towels stocked and the pool itself is large. The fresh hotel restaurant is a must try—delicious and affordable.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
$175 - $241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton toronto airport hotel and conference centre, renaissance toronto airport hotel, toronto renaissance
FORMERLY KNOWN AS
Renaissance
LOCATION
CanadaOntarioTorontoEtobicoke / West Humber-Clairville / Rexdale
NUMBER OF ROOMS
249
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Claim Your ListingSHERATON TORONTO AIRPORT HOTEL & CONFERENCE CENTRE $157 ($̶2̶6̶0̶) - Updated 2023 Prices & Reviews - Ontario
Frequently Asked Questions about Sheraton Toronto Airport Hotel & Conference Centre
Which popular attractions are close to Sheraton Toronto Airport Hotel & Conference Centre?
Nearby attractions include Threshold Aviation Airliner Adventures (0.4 miles), 401 Mini-Indy Go-Karts (0.7 miles), and Avworld Canada (0.4 miles).
What are some of the property amenities at Sheraton Toronto Airport Hotel & Conference Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Toronto Airport Hotel & Conference Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Toronto Airport Hotel & Conference Centre?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Toronto Airport Hotel & Conference Centre?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Toronto Airport Hotel & Conference Centre?
Conveniently located restaurants include Moxies, The Keg Steakhouse + Bar - Dixon Road, and Sushi-Ya Japanese.
Are there opportunities to exercise at Sheraton Toronto Airport Hotel & Conference Centre?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Sheraton Toronto Airport Hotel & Conference Centre have airport transportation?
Yes, Sheraton Toronto Airport Hotel & Conference Centre offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Sheraton Toronto Airport Hotel & Conference Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Toronto Airport Hotel & Conference Centre offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Sheraton Toronto Airport Hotel & Conference Centre?
Many travelers enjoy visiting Applewood The Shaver Homestead (2.8 miles).