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Experience exceptional amenities, elegant style, and a prime location at Delta Hotels Toronto Airport & Conference Centre in Toronto, Ontario. Just three kilometers from Toronto Pearson International Airport, our hotel offers free shuttle services for convenient travel. Enjoy a variety of on-site dining options, maintain your routine at the 24-hour fitness center, and indulge in relaxation at Exhale Spa & Wellness.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Not at all pleased. Voted against renewing our groups contract last year. we booked a room 3 months ago to attend a conference in the hotel We requested a King near the elevators as I am handicapped and on oxygen. We found out the Kings were not close to the elevators so settled for a twin queen and promised close to the elevators. On check in we were assigned a room closer to the end of the building a significant walk from the elevators. I ended up spending a lot of my free time in the room because it was difficult to navigate down the halls with my walker and oxygen supply. Checkin staff advised there was nothing they could do for me. Thankfully this is the last year I am obligated to spend more than one night in this hotel.
Over the past number of years this property has continued its less than stellar commitment to customer satisfaction.
Very few dining options in the hotel itself. All are overpriced with less than stellar menus For its price level the fixtures and furniture are spartan at best.
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Date of stay: August 2024Trip type: Traveled on business
Room Tip:Â Find a less expensive hotel in the area that can live up to what they pro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Schmid, Guest Services / Front Office at Delta Hotels Toronto Airport & Conference Centre
Responded Aug 29, 2024
Dear 619ernestl, We are sorry to hear about your experience recently here at the Delta Toronto Airport. We are aware of the conference you attended, and have shared this feedback with our Sales and Catering team related to your concerns to reach out to the conveners in charge respectively. Once again, on behalf of the operations team here, I'm sorry to hear about your less than satisfactory experience.
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Excellent stay! We had a King room with Sofa Bed and were happy with the space. Appreciated all the extra amenities, including fridge and microwave. Best touch was from housekeeping, who arranged my daughter’s stuffies into cute poses every day. Hotel location is convenient for driving, but not so much for transit to downtown. Pool area is nice but needs some TLC and staff onsite when large crowds are swimming. Lobby bar is a fun atmosphere. We would happily stay again!
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Date of stay: July 2023Trip type: Traveled with family
Room Tip:Â The mini suites are awesome!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Important to know: Hotel is under flight path of incoming aircraft. There are complimentary ear plugs provided in our room.
Nice beds and clean rooms as described. Guests would place their finished room-service trays in the hallway, we noticed these were not removed by the staff for more than 1 day.
This hotel is in an industrial area and there are not many amenities nearby in walking distance. I recommend taking an Uber as Toronto has many fake cab/Uber services, the hotel warned of us this.
Overall 3/5, hotel staff were very polite and friendly. Recommend for a travel or conference stay.
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Date of stay: September 2024Trip type: Traveled as a couple
Room Tip:Â Take Uber from airport to hotel, this hotel has an airport shuttle to the airport.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Schmid, Guest Services / Front Office at Delta Hotels Toronto Airport & Conference Centre
Responded Sep 20, 2024
Dear Mctrouterson, Thank you for taking the time to review your recent stay. We appreciate the feedback provided related to the property itself and nice comment about our services. I have shared your note about room service trays with the food and beverage team accordingly for quicker pick up. Hope your travels have you back in the Toronto area again soon!
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We stayed two nights as we were attending a holiday party in the area and wanted a staycation.
We enjoyed the pool and whirl pool which was not busy at all. We were given a nice upgraded room with a sofa and sitting area, however it was at the far end of the hotel and a little bit of a walk from the elevators. The room was nice and the amenities/toiletries offered great (sewing kit, shoe mint, scope, toothbrush, etc). The room had a fridge which came in handy and we used the Delta Pantry due to my Marriott status. It had coffee, chocolate milk, soft drinks available as well as chips and fruit. I choose the breakfast buffet in the restaurant as the amenity as they didn’t have a staffed lounge (pantry doesn’t have seats). Anisha in the restaurant was attentive and welcoming each morning.
The highlight was the omelette station and I forget the gentlemen’s name, however he remembered me from the morning before and was welcoming and friendly while making the perfect omelette with all fixings. He was engaging with all the guests and really started the morning off right.
Anita from housekeeping was great when she came to refresh our room and was able to locate an additional pair of slippers, which we love and quickly restock items.
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Date of stay: December 2023
Value
Location
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you are a conference organizer, you need to think twice before booking this hotel. The hotel is directly on the airport flight path and there is no sound proofing, other than a pair of foam ear plugs provided for each room. It is very difficult to get a good night's sleep at this hotel due to loud airplane noise throughout the night. We found that other hotels in the area do have sound proofing with much less airplane noise. If you book this hotel for a conference, please book your conference administrators, leaders, and speakers at another hotel where they can get the rest needed to do their work well.
I do want to mention the hotel staff who did their best to be accommodating in every way. I feel sorry for them because Marriott's lack of attention to this hotel sure has made it difficult for them to give their guests a good experience.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Schmid, Guest Services / Front Office at Delta Hotels Toronto Airport & Conference Centre
Responded Oct 25, 2022
Hi bnghill, Thank you for taking the time to let us know about your experience while staying with us. Your experience with the external noise from the airplanes is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Rooms Division & Maintenance Manager to look into the room condition and address as needed. I will also let the staff know of their hard work. Thank you.
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It could be the best hotel in the world, but in this business, service and customer care make the difference. The hotel itself is probably 4 starts. Very clean and ample. Great lobby and plenty of venues to eat and drink. Kudos for the 6 elevators. Never had to wait for one. Rooms are basic but cozy. Good bed and pillows. Bathroom is large but the shower is one of those handhelds that doesn’t lend itself to be very useful. External isolation is not great but considering the plane’s flight path goes exactly above the building, it’s probably acceptable. Now let’s talk about service. I arrived early and asked, if possible, for an early check in. I am a seasoned traveler and I know how these things work. I am conscious of how far they can go for a request like this. But the two people in the front desk were extremely condescending and close to the point of rudeness. I asked almost jokingly if there was something they can do, and one of them lifted the screen, turned it around and said something along the lines of “here, look yourself if you don’t believe me.” I was livid. I retreated and went to my event. A couple of hours later, I went back and the dry and annoyed comment was “I told you the room will be ready at 3 pm”. Again, I retreated. Finally around 2:30 pm, on a break, I reluctantly went again. This time, they gave me the key. I went to my room to freshen up and run into the maid. I asked her when the room had been ready and she told me “11 AM”. That’s when I realized they basically did not wanted to give me the room. Just to summarize, when people lie in your face, you can’t be happy. Even worse when you are treated like a child. The hotel is nice and I would like to give it another chance, but I am not so sure.
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Date of stay: November 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Schmid, Guest Services / Front Office at Delta Hotels Toronto Airport & Conference Centre
Responded Nov 8, 2024
Dear RanyDanny, I'm terribly sorry to hear about the experience you had recently while trying to check-in early. This is not conducive of the service I expect out of the front desk team, and will be working with the front office management to address these concerns and correct further bad behaviour. We hope to have the opportunity to make a second impression on you in the future. Thank you.
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I had a very short stay here as I arrived at this hotel near midnight after flying into YYZ. I was probably only there for about 10 hours before I checked out to carry on with the rest of my trip.
I had already checked in via mobile app, so all I needed to do was provide my ID and credit card to get my room key. They still have plexiglass shields up which made it really difficult to talk to or hear what they were saying. Otherwise, front desk was nice and even gave me extra vouchers for breakfast (as elite pantry is still closed) as he saw we were a family of 4.
When I got to my room, I immediately felt the room was a bit tight and somewhat outdated. It was clean though, and the beds were comfortable. We did face the road, so road noise was significant. That’s probably why they provide ear plugs. Most of the bathroom looked fairly up to date, except the bathtub itself which looked really scratched up.
We had our buffet breakfast in the Orchid Cafe. Standard breakfast with eggs, bacon, potatoes, breads, cereal, fruit and juices. Service was good.
I did go back to the airport to pick up my rental that morning using the free shuttle service, so that was handy. They pick up every 30 minutes, and is shared shuttle service with the Holiday Inn nearby. When I returned, the front desk kindly provided me free parking to give me enough time to pack up and check out, so I appreciated that.
I didn’t have time to use any other amenities or services, but having at least two restaurants on site looked convenient.
Overall, I was satisfied with my stay. Rooms were a bit tired looking, but I slept fine, and I thought service was very good considering they didn’t have to give me the extra breakfast vouchers for my kids or free parking.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Schmid, Guest Services / Front Office at Delta Hotels Toronto Airport & Conference Centre
Responded Mar 21, 2023
Dear Roary_and_Friends, Thank you for taking the time to provide a thorough review of your recent stay. We appreciate the nice comments about our staff and service, and overall satisfaction. We are slowly preparing to renovate and refresh our hotel and rooms now that we've come out of the Covid-19 pandemic. Stay tuned for some major changes in the future. Hope your travels have you back in the future!
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This is the worst hotel to stay at! If you care about your health and well being, do yourself a favour and don’t book this hotel. I stayed here for 2 nights and I got bitten by so many bed bugs. I have bites all over my arms and legs!! When we informed the front desk, they took my name and phone number and said the manager will call me after. The entire management and staff don’t seem to care about anything, because no matter how many times I call them to talk to a manger, conveniently, the manager is not around. I was told by the front desk that they would get someone to come check the room for bed bugs and send me an official report afterwards, but no one has sent anything. No one is reaching out to me, I have to call them multiple times a day to talk to someone because if I don’t reach out, no one will contact me. They don’t care about the safety and hospitality of their guests, and it’s super frustrating that no one is taking these health issues seriously. If I could rate this a 0/5 I would.
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Schmid, Guest Services / Front Office at Delta Hotels Toronto Airport & Conference Centre
Responded Dec 23, 2022
Dear nicolemJ2385OG, I'm terribly sorry to hear about your concern that you've described above. As I understand, you were contacted back by our Rooms Division Manager to provide further information and procedures to address your issue. I'm sorry if this was delayed in any way and will review the procedure with the team. We value our health and safety of our guests very much, and do not experience these issues often. Thank you.
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This hotel is ideal for a quiet comfortable stay. Staff are caring and considerant, hotel is clean and convenient. The restaurant is 5 star all the way, food was fantatsic. Parking is $18 but decent value considering the location, if it were cheaper for a week I would leave my vehicle.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Schmid, Guest Services / Front Office at Delta Hotels Toronto Airport & Conference Centre
Responded Mar 21, 2023
Dear hose007, Thank you for your review related to your recent stay. We greatly appreciate the comments about our staff and cleanliness. Our parking rate is one of the lowest ones for a hotel on the airport strip, with some charging upwards of $30/night but gladly accept your feedback and will share with the team accordingly. All the best!
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Poorly maintained property. Called in advance numerous times to ensure a hypoallergenic room due to allergies. Checked in and the state of the room showed peeling wallpaper throughout, exposed insulation in the washroom next to the towels, mold, blackened grout, water damage, etc. I was scheduled to stay 4 nights for a conference and left right away. The management team showed me another room as an alternative but it was so visibly dirty and dusty I knew it was best for my health to move to another hotel.
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Date of stay: September 2024Trip type: Traveled on business
Room Tip: If you have allergies, sensitivities to toxins, I’d avoid.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Schmid, Guest Services / Front Office at Delta Hotels Toronto Airport & Conference Centre
Responded Oct 8, 2024
Dear meeggs, Thank you for your review of your recent attempt to stay at the hotel. We take your comments seriously and will review your claims of exposed insulation, mold, water damage with the maintenance team accordingly based on internal reports of your stay. Thank you, and all the best.
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There are more places to choose from in the Toronto area.
PRICE RANGE
$131 - $183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton toronto airport hotel toronto, doubletree toronto airport
LOCATION
CanadaOntarioTorontoEtobicoke / West Humber-Clairville / Rexdale
NUMBER OF ROOMS
433
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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