CHELSEA HOTEL TORONTO

Morning, Does this hotel have in room Kettles? Many thanks

Dear John, Our accommodations do feature a coffee and tea making appliance in each and every room category - style and machine/appliance type may vary. We hope to warmly welcome you soon! Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

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What kind of mattress toppers does the hotel use?

Dear Sally, We actually use pillow top mattresses! We order the Signature III Plush Pillow Top from Simmons. Hope this information helps. We look forward to warmly welcoming you back soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

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Hi. My wife has to be in Toronto from Feb 7 to Feb 20 for an eye operation at Toronto Western Hospital. They give your Hotel name and that you may give a rate for a medical stay. Could you tell me if that is the case and what would the cost be for that period of time?

Dear Rufus, We truly care about individuals having to come to the city for medical reasons so we are pleased that you had reached out to us with your inquiry. We do offer a patient stay-over rate however, it is subject to availability and it does fluctuate - please contact our Reservation team by calling 1-800-CHELSEA and they would be more than happy to assist and provide more detailed information. We hope to warmly welcome you and your wife soon - we wish her all the best in regards to her upcoming procedure. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

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Happy Halloween, taking my two grandchildren with autism on the weekend and staying at the hotel. Does your hotel have thing special for the kids for Halloween going on. Thank you grandma

First of all, you have to remember that once you give your credit card # to the staff at Chelsea to cover the costs of your room, they can add on any additional charges if they chose to do so. I was charged a $1,250.49 for costs incurred by someone else and for costs such as room service, tickets and so on, which I had not pre-authorized. I have never even actually booked a room with them. I gave them my number to hold a room for someone while waiting for a cheque to cover the costs for these people, and they were supposed to remove my info off the file upon getting their money... It was 3 months later that they charged me all these costs which I was not even aware of until I received my monthly statement. I have tried and tried to get them to reverse these charges, and bill the people that actually stayed there, as I did not, but they want me to be their bill collector instead and go after the people for the money. This is just too insane. Anyway, because of this I canceled my credit card as I realized how unsecure they really were to allow this hotel to charge my credit card, although there is nothing on file to show I pre-authorized any of this... Best of luck...

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Hello - please can you advise which is the nearest car hire to the hotel? Kind regards Sarah

Dear Valued Guest, We work closely with Quality Car Rental - please speak with our Concierge to obtain more specific information. We hope to warmly welcome you soon! Guest Experience Specialist - Chelsea Hotel, Toronto

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Popular mentions

Had a wonderful stay.

I am in a wheelchair. The room they put us in gave me no maneuverability at all. We went downstairs and presented the problem and with 2-3 minutes were switched to a much more spacious room. The have a buffet that covers all three meals of the day. A great variety of foods…

Date of stay: February 2019

Hotel's Favorite

Nice to stay to travel in Toronto downtown

Price is fair! And locations is nice, close to greyhound, Eaton shopping center, close Dundas subway station, this time I am there for baby! 5 mins to sick kids! There is good option if you are there for SickKids! Free parking are including in room fee!

Review collected in partnership with Langham Hospitality Group

Chelsea Hotel / downtown Toronto

Great location, especially if you have to attend any of the hospitals on University Avenue. Staff are great, courteous and informative about Toronto. The hotel is very clean and has good services for children. Parking is available underground.

Avoid this hotel

I was excited to stay at the Chelsea. I had seen images and thought it would be amazing to stay at the Chelsea. I’m a front office manager myself at a 4 star property, and hotels are my life. I was in Toronto to experience good hotels for the week. I checked out of the Delta and…

Great Experience

Wonderful hotel to stay at. Every staff member we encountered from first booking room to departure were very friendly and helpful. Rooms were clean and the food was great. Perfect downtown location. Will be back.

Chelsea Hotel Toronto

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