Chelsea Hotel Toronto
8,237 reviews
#73 of 140 Hotels in Toronto
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33 Gerrard Street W, Toronto, Ontario M5G 1Z4 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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View all photos (1,973)1,973
Room & Suite (687)
Dining (97)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
- Individually wrapped toiletries
Updated 06/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Chelsea Hotel Toronto
Updated 06/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#73 of 140 hotels in Toronto
Location
Cleanliness
Service
Value
The Chelsea Hotel, Toronto provides comfort in the heart of downtown Toronto and guests are within walking distance of prime retail districts, colourful local neighbourhoods and major tourist attractions. As Canada’s largest hotel with 1,590 rooms, guestrooms are complimented with complimentary basic Wi-Fi and most rooms feature balconies, offering stunning views of the downtown core. The Chelsea Hotel, Toronto offers 3 in-house dining options. Relax in the lobby bar— T|Bar—with a Signature Caesar, or enjoy the breakfast, lunch and dinner on the patio with Market Garden.While express|o coffee and wine bar, is the solution for afternoon treat. Relax and rejuvenate on Deck 27. This perfect adult-only urban retreat including Exert fitness centre, indoor heated swimming pool and seasonal sundeck. The Family Fun Zone, located on the 2nd floor, includes a family pool featuring the 130-ft indoor “Corkscrew” waterslide, Kid Centre with resident bunnies and Club 33 teen lounge.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Hot tub
Pool / beach towels
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, French
Location
Full view
100Great for walkers
Grade: 100 out of 100
284Restaurantswithin 0.3 miles
29Attractionswithin 0.3 miles
Contact
33 Gerrard Street W, Toronto, Ontario M5G 1Z4 Canada
Getting there
CollegeToronto Rapid Transit3 min
DundasToronto Rapid Transit4 min
8,237Reviews108Q+A100Room tips
Reviews
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- 568
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Popular mentions
Our room type reserved was not available. Playpen for infant was extremely dirty. Bathtub very outdated, chipped and had long hairs in it. Room does not come with microwave or fridge. Staff is friendly and location is great.
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Review collected in partnership with Langham Hospitality Group
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Melissa MacMullin, Other at Chelsea Hotel Toronto
Responded Mar 8, 2021
Dear Mcd966, Thank you for taking the time to provide a review based on your last experience with us. We have strict programs and procedures in place to ensure each room and their furnishings are in tip-top shape, we are deeply sorry to learn of what you had encountered. Our guests happiness is of utmost importance to us and if we fail to provide them with memorable, enjoyable experiences, we like to know. Going forward, please know that we do offer the delivery of mini in-room refrigerators upon request, subject to availability - we also have Kitchenette Suites for those who may require additional appliances. We hope you will afford us another chance to welcome you back for the exceptional stay you most certainly deserve. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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The hotel is very clean all covid precautions are being met Great food at the on the go market The staff are friendly and helpful and easy to have a conversation with The beds and pillows are extremely comfortable had a great night's sleep
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Review collected in partnership with Langham Hospitality Group
Date of stay: February 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Garbage left from previous occupant. Walls were paper thin and the temp was freezing. Not to mention moldy bathroom. This place felt like an old apartment building that was barely cleaned to turn it into a hotel.
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Date of stay: January 2021Trip type: Traveled on business
Helpful
Response from Melissa MacMullin, Other at Chelsea Hotel Toronto
Responded Mar 8, 2021
Dear Darryll, Thank you for taking the time to provide a review based on your last experience with us. We take the cleanliness and maintenance of our rooms, common areas, and facilities very seriously which is why we are disheartened to learn of the poor quality you may have been subjected to as that is certainly not what we are known to provide. We truly care about what our guests think, how they feel and we so take every comment and concern seriously - we can promise you that each and every issue brought to our attention gets followed-up on and then necessary action. We hope to warmly welcome you back so we can provide you with a stay that is uniquely memorable for all the right reasons. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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Booked a stay at the Chelsea hotel, travelled all the way to Toronto and was very disappointed when I was greeted by the staff I explained to the staff that I had forgotten my drivers license at home in Ottawa however they refused to make an exception and check me in with an Ontario Health card and My Amex. This was a very irritating and embarrassing experience as I’d travelled all the way to Toronto with my girlfriend for the night and was forced to stand in the lobby on hold on the phone trying to get a refund for over half an hour. Staff was very rude and I even spoke to the manager who was very rude as well (A.J) I ended up heading to the Westin Harbour Castle where they accommodated me and checked me in without my drivers license.
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Date of stay: December 2020Trip type: Traveled on business
Helpful
Response from Melissa MacMullin, Other at Chelsea Hotel Toronto
Responded Mar 8, 2021
Dear M3105MUsamw, Thank you for taking the time to provide a review based on your last experience with us. We are deeply sorry to learn of the challenges and inconvenience(s) faced upon your arrival - please know that for safety and security reasons, we have standard check-in procedures and protocols we must follow. We apologize that our policies had left a poor impression on you, and if you had been aware of what is required to check-in properly, as we are disheartened to learn of this. We hope to warmly welcome you back for a much better and more seamless experience from beginning to end. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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All my expectations and needs were well satisfied! The room was clean and very comfortable. Loved the bed and pillows for sleeping. The TV and WiFi were appreciated for relaxing and keeping in touch. My husband raved about his meals and the desserts. All staff that we came in contact with greeted us with a smile and were very helpful and professional. The location of The Chelsea worked very well for the appointments we had. I look forward to returning when all amenities are available.
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Review collected in partnership with Langham Hospitality Group
Date of stay: December 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
PRICE RANGE
$117 - $229 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta chelsea toronto, delta chelsea hotel toronto, delta toronto, toronto delta
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
1590
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Claim Your Listing Frequently Asked Questions about Chelsea Hotel Toronto
Which popular attractions are close to Chelsea Hotel Toronto?
Nearby attractions include Yonge-Dundas Square (0.2 miles), Captive Escape Rooms Toronto (0.10 miles), and Roundabout Canada Escape Room (0.1 miles).
What are some of the property amenities at Chelsea Hotel Toronto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Chelsea Hotel Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Chelsea Hotel Toronto?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Chelsea Hotel Toronto?
Conveniently located restaurants include Loblaw's, Adega, and JOEY Eaton Centre.
Are there opportunities to exercise at Chelsea Hotel Toronto?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Chelsea Hotel Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Chelsea Hotel Toronto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Chelsea Hotel Toronto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Chelsea Hotel Toronto?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Chelsea Hotel Toronto?
Many travelers enjoy visiting The Elgin & Winter Garden Theatre Centre (0.4 miles), Spadina Museum (1.9 miles), and Casa Loma (1.9 miles).