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The Westin Toronto Airport

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The Westin Toronto Airport
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844 Reviews from our TripAdvisor Community

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Showing 826: English reviews
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Kelowna, Canada
Reviewed 1 week ago

Yes, it doesn't look like your typical hotel from the outside and yes, it needs more updates, however we have been here once in November and again this week and happy to report their lobby looks wonderful with the new reno. The service as always is excellent, and the two people who work at night during the week are pretty...

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Helpful?
Thank zorka3500
Kim P, Manager at The Westin Toronto Airport, responded to this review

Dear Zorka3500, Thank you for the 5 star review! We appreciate you taking the time to do so. I will be sure to share your comments with our team. We look forward to welcoming you back in the near future! Kim Portener Guest Service Manager

Vancouver, Canada
HOTEL’S FAVORITE REVIEW
Reviewed January 21, 2017

This place was under renovation when I stayed, but it still maintained the key aspects of Westin that I expect: an excellent bed and great service. The driver who picked me up from the Airport could not have been more courteous. He was absolutely lovely and started my stay off right. The front desk folks were equally as charming and...

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Helpful?
Thank Doug90210
About Hotel's Favorite Review
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi Doug90210, Thank you so much for sharing your review with the TripAdvisor family. I will be sure to pass on your kinds comments to my team and I know they will be happy to learn of your experience. The Hotel has completed its multi-million dollar renovation and we are super excited for our guest to enjoy the new product....

Reviewed 2 weeks ago via mobile

I stayed in this hotel for a night before a big exam that was held close to it. I was so stressed, but this hotel made my stay perfect that night. The sound isolation is perfect and I wasn't able to hear the planes. First, I was given a room next to the ice machine which was extremely noisy. I...

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Helpful?
Thank Haya a
Kim P, Manager at The Westin Toronto Airport, responded to this review

Dear Haya a, Thank you for sharing your review of our hotel! I am so glad you enjoyed our newly renovated rooms and were able to enjoy our menu! I am happy that the hotel team was able to accommodate you. We hope you did well on your exam and wish you the best of luck!! We look forward to...

Mount Pearl, Newfoundland, Canada
Reviewed 3 weeks ago

We were stranded in Toronto due to a snow storm. This hotel was close to airport and offered a great shuttle service. All drivers were excellent, friendly and kind. The rooms were very modern, each room had a connecting door we could use as we were a party of 4 couples. However it then made it noisy. Wifi was available...

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Helpful?
Thank Tina C
Kim P, Manager at The Westin Toronto Airport, responded to this review

Dear Tina C, Thank you for taking the time to convey your comments regarding your recent experience with The Westin Toronto Airport. I am delighted you enjoyed your stay and I am very happy to hear that our shuttle drivers were accommodating and kind, your kind words will be passed on to them as I know that will make their...

Uxbridge, Canada
Reviewed 3 weeks ago

Last time we where there it was under construction and know it it is complete and top notch except the huge picture behind the bed headboard . Way to large and hidous. but close to alot of restraunts.

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Helpful?
Thank PETESHIER
Kim P, Manager at The Westin Toronto Airport, responded to this review

Dear Peteshier, Thank you for your kind review on TripAdvisor. We appreciate you taking the time to leave a review of your stay. I will be sure to share your comments with our team. We look forward to welcoming you back in the near future! Kim Portener Guest Services Manager

Reviewed 4 weeks ago

From the moment I arrived this was absent of any Westin charm or quality of service. Poor check-in "what time will you be leaving us"... literally asked. Room was Westin except shower barely worked, and no hot water in the morning. To shed my experience I thought I would grab breakfast- no one even acknowledged I came in, had to...

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Helpful?
Thank Wass fam
Kim P, Manager at The Westin Toronto Airport, responded to this review

Dear Wass Fam, Thank you for taking the time to convey your comments regarding your recent experience with The Westin Toronto Airport. Your willingness to share your thoughts with us is genuinely appreciated. I would like to take the opportunity to apologise for any inconvenience you had experienced during your stay. We do ask our guest if they have a...

Cambridge
Reviewed February 19, 2017

Of the two things a hotel really needs to get right the Westin didn't do a good job. Firstly some sleep. Getting to the room was delayed by an inefficient check in. OK not easy when a coach load of last minute bookings turned up after our flight was diverted. But they had at least three hours notice during which...

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Helpful?
Thank CultureVultureCamb
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi CultureVultureCamb, Thank you for taking the time to share your feedback. Please note that we try our very best to meet the needs of guest who have experienced flight troubles. At times we do not receive much notice from the airline, however happily welcome distress passengers a safe haven to call home for a night. Kindly note that you...

Reviewed February 19, 2017 via mobile

We stayed here prior to a trip and used the park and fly service. We were very happy with our room. It was quiet, clean and very comfortable. Check-in and room service were fast and friendly. The shuttle service to the airport was easy to use.

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Helpful?
Thank Janice B
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi Janice B, Thank you for sharing your perfect 5 star review with the TripAdvisor family! I am glad you enjoyed our newly renovated rooms and found the Hotel staff friendly. We strive to make sure all our guests have a wonderful stay. We look forward to welcoming you back very soon! Westin. For A Better You. Yasir Iqbal Assistant...

Newfoundland
Reviewed February 19, 2017

Stayed at the Westin Toronto Airport hotel due to flight cancellations. The hotel was excellent. The front staff was very friendly and accommodating. The shuttle driver was very helpful. The rooms were big and spotless. There was a subway restaurant next door. I was given free wifi which I appreciated very much.

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Helpful?
Thank conben
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi conben, Thank you so much for your kind review on TripAdvisor. I will be sure to share your comments with the staff and I know they will be trilled to learn of your experience! We can not wait to welcome you back! Westin. For A Better You. Yasir Iqbal Assistant Front Office Manager

Oshawa, Canada
Reviewed February 15, 2017

In this recently renovated Westin, we found the room, restaurant and especially the staff to be most welcoming. Yasir and his staff, like Jackie (she gave us some great information on Ireland) in the restaurant, made us feel at home. The rooms are comfortable and it has a nice pool. They also have their own airport shuttle service.

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Helpful?
Thank westerner1
Yasir I, Manager at The Westin Toronto Airport, responded to this review

Hi Westerner1, Thank you so much for your kind comments! I am delighted to hear that you enjoyed your stay and Jackie made you feel at home. The Hotel associates always strive to make sure our guest leave feeling better then when they arrived. We cant wait to see you again and welcome you back. Westin. For A Better You....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Zachary's Restaurant
Zachary's Restaurant
Cuisines: American, International, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is conveniently located near Pearson International Airport and Paramount Canada's Wonderland. We provide free airport shuttle service and a wide range of event spaces. ... more   less 

Additional Information about The Westin Toronto Airport

Address: 950 Dixon Rd, Toronto, Ontario M9W 5N4, Canada (Formerly The Westin Bristol Place Toronto Airport)
Location: Canada > Ontario > Toronto
Price Range: $109 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Toronto Airport 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
Westin Bristol Place Toronto Airport Hotel Toronto
Westin Toronto
Toronto Westin
Hotel Style:
#34 Luxury Hotel in Toronto
#37 Romantic Hotel in Toronto
#44 Business Hotel in Toronto
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Toronto Airport staff and other travelers.
7 questions
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Mallorytown, Canada
2 months ago
Sault Ste. Marie, Canada
over a year ago
Sault Ste. Marie, Canada
over a year ago

See all questions (7)

Questions? Get answers from The Westin Toronto Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Be nice to the front desk people”
 of 5 bubbles zorka3500, 1 week ago | Read review
“Avoid hotel”
 of 5 bubbles Wass fam, 4 weeks ago | Read review
“Try a Hilton instead.”
 of 5 bubbles Travelynn1262, Feb 10, 2017 | Read review
“Do not go here.”
  • this light flickered, was so tacky, and buzzed all night.
  • Our bathroom was held together with tape..
  • cracked lighting fixtures.
 of 5 bubbles Lanabanana123, Feb 7, 2017 | Read review
“We stay on the side facing the airport. There's always lots for a little guy to look at.”
 of 5 bubbles WitsEndOttawa, Feb 1, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question