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18 Saint Thomas St, Toronto, Ontario M5S 3E7 Canada
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Traveler (145)
Room & Suite (220)
Dining (29)

About

#53 of 142 hotels in Toronto
Location
4.8
Cleanliness
4.7
Service
4.5
Value
4.2
Consecutively voted the #1 hotel in Toronto by Conde Nast Traveler Magazine, the Windsor Arms Hotel is nestled on a quiet street ideally located just steps away from Yorkville, the heart of Toronto's most fashionable shopping and entertainment district. An aura of warmth, discreet luxury, and the latest technology combined with our exceptional level of service makes Windsor Arms Toronto's most luxurious boutique hotel. Behind our century-old portals are 28 new luxury suites with 24-hour butler service. The Windsor Arms is host to the Courtyard Cafe - open for Sunday brunch and special events; Prime Steakhouse -open for breakfast, lunch and dinner and a full Vegan menu; the Tea Room for Afternoon Tea and Lounge twenty-two for tapas and cocktails. The Spa offers fully serviced individual treatment rooms, swimming pool and exercise facilities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Quaint

Location

Full view
100Great for walkers
Grade: 100 out of 100
204Restaurantswithin 0.3 miles
56Attractionswithin 0.3 miles
438Reviews9Q+A71Room tips
Traveler rating
  • 300
  • 65
  • 23
  • 23
  • 28
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Michael H wrote a review Yesterday
1 contribution
My wife and I stayed at the Windsor Arms September 16-19, 2022. On Saturday we returned to the hotel around 10:30 PM, tired from a full day of sightseeing. We found the entire ground floor of the hotel occupied by screaming young people celebrating a wedding, and the ballroom dominated by a very raucous band. Needless to say, we were unable to sleep. When we called the desk to request that the amplifier be turned down, we were flatly refused. No relief; forget it, we have a party going on. Our second call did not even elicit sympathy from Calvin; he seemed affronted that we would even call to complain. To add insult to injury, when we finally drifted off to sleep after 1:00 AM, we were abruptly awakened by, not one, but two different phone calls--presumably Calvin venting his anger at our complaint. When we checked out on September 19, I complained to the desk attendant and requested some compensation for our inconvenience. She very quickly informed me that would be "impossible." I asked to see her supervisor and was told that "only the "owner" could grant relief. Of course he was not present, and she refused to give me his name or contact information. She did promise to have him call me--what a hoax. Two weeks have passed without any call, and without any apology. Bottom line: don't come to the Winsor Arms for a good night's sleep. Mike Henke
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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groggery1 wrote a review Sep 25
London, United Kingdom300 contributions116 helpful votes
+1
Despite the large rooms and convenient location, this hotel is one to miss. They threatened to cancel the booking in advance of staying, and I really wish they had...A three night stay. To start with, it has seen better days and is in need of a makeover. It isn't helped by cleaning staff bashing their unbalanced cleaning carts into the walls n a regular basis. Service is mediocre to poor at best, with the door opener too busy chatting to open the door for you, some clumsy waitering and some alarmingly poor information and policies for travellers about their bills (my room was already paid in advance and included breakfast, but they still put a hold on my card for the full stay anyway!!!). The rooms are large, but lit with lamps impossible to switch off easily and in one case shorting on me when switching and leaving me thinking I had a lucky escape. I am not there to be electrocuted... But the light is all in the wrong place, leaving me packing and unpacking in the dark. The air con was freezing, and whilst the beds have excellent bedding they are so warm that it requires throwing them off and launching into a freeze/boil cycle all night. The TV remained a mystery to me (I tend not to use this anyway) but colleagues staying in the same place reported requiring coaching for the electrics and the remote controls, none of which really helped. The pool is located on the fourth floor, and I had a swim one evening. It was fine, if weirdly silent (not many guests), but the saunas were fairly cold with no instructions or internal lighting to sort this out. It all felt a bit creepy, like no one really wanted me there. Calling it eccentric would flatter it: it was like a neglected haunted house. Shame as some lovely features, but too expensive for such poor attention to detail and I won't be stopping here again...
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Date of stay: September 2022
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tattler wrote a review Sep 11
Brisbane, Australia173 contributions51 helpful votes
+1
This hotel is classified as 5 star but that is a stretch. I was in a deluxe one bedroom suite. It’s a very old historic building which does offer some charm but the odd hat stand in the entrance is very tired looking. The checkin took a long time and getting a key seemed time consuming. There was an absence of baggage help. After taking a very old musty elevator to the 3rd floor I entered into a dank dark corridor. At that stage I was thinking of leaving. I was therefore relieved when opening the door to see a nice room with a rather better smell than the corridor. These rooms are traditional and spacious. Bed was quite old a think. Bathroom was quite good. Furniture in the lounge area was aging as was the carpets. Room was very clean. There are only two elevators that staff and guests use. It was adequate but definitely not worth the +700$ Hotel is well located right off Bloor st with easy access to transport and high end shopping.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Aana S wrote a review Aug 2022
Seattle, Washington1 contribution1 helpful vote
+1
If you think a so-called “boutique hotel” at this price point means you’ll have a great stay - think again. A basic hotel experience is comprised of sleeping, room comfort and service - you will get none of those here. The bedding has holes, the blanket for the sofa bed is made of cheap wool, has stains and sheds all over the room, and there is only one type of pillow - extra soft, you will have no other options. The building is super old and none of the systems are upgraded - the cooling/heating system is straight out of the 1960s and no one will alert you on how to use it or where to find it. If there is an event happening in the hotel at night with loud music, don’t expect the hotel staff to do anything about it - you can plan on not sleeping until the event is over (in our case 2 am despite staying on the 3rd of 4 floors). And finally, don’t expect anyone who works at the hotel to be quick in their service or response (expect about 30 min at minimum for a basic request) or to actually know what’s going on - in large part because there is no actual hotel manager on duty - all issues and requests have to go directly to the owner and the staff has no power to make any decisions, so don’t expect anything to be addressed in a timely manner or customer friendly way. The owner doesn’t care about customers, reviews, providing a quality experience or fixing any mistakes - it’s quite clear they only care about maximizing their profit margin by charging 4-5 star hotel prices and providing 3-star rooms and amenities with 1 star customer service at best. We really don’t know what we paid for by staying at this hotel. Save your money, time and stay in Toronto by steering clear of this rip-off of a hotel.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Catherine S wrote a review Aug 2022
2 contributions1 helpful vote
Save your money for High Tea, we were thinking we were going to have a English High Tea, no clotted cream, or any real cream, no butter, wraps with some questionable fillings. Very disappointed. The cakes, were less than exciting. I have experienced High Tea all over the world, this was probably the worst. Not a good Birthday experience.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lynne wrote a review Jun 2022
Pitstone, United Kingdom3 contributions
A stunning historic hotel with bags of exquisite charm and quirkiness. Food good and plentiful in the restaurant, and from a design and furnishings point of view this is one of the most eclectic and stylish hotels I have come across. Spa treatment ( massage) was one of the best I’ve ever had and I’m fussy. It feels like this hotel is revving it’s engine ready to come back with a vengeance after the struggles in the hotel industry linked to Covid. Naturally a lot of the staff are new and learning as they go, but whatever small niggles they are working through right now will be ironed out without doubt and I can’t wait to come back to give this charming place and its welcoming and friendly staff a well deserved 5.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MMerritt wrote a review May 2022
2 contributions5 helpful votes
My husband surprised me for my birthday with a trip to the city, and a night at this landmark. Hotel has an old world charm, though could use some TLC and clearly in need of repairs. We had a nice dinner at Gatsby restaurant, food & service were good. We retired to our lovely room and we’re asleep by 10. We were woken up shortly before 1am to a dripping noise, which soon turned in to a steady stream of water coming out of a pot light (!) in the bathroom, splashing in to tub, and running along ceiling, down wall and pooling on floor. We called the front desk and they came up, but by the time they arrived it had slowed to drip again. They offered to switch our room (at this time it was nearly 1:30am), which we had no desire to pack up everything and move in our pyjamas! My husband had booked a massage and rock climbing in the morning and we woke very late after the eventful night, rushing to get ready for bookings. As we rushed out front door the same manager who’d been up in the night asked if we wanted breakfast, but we were clearly in a hurry and racing out the door. We arrived back at 11 for check out, and a massage. My husband went to speak to the manager about the nights events and hoped they would compensate us in some manner for an awful night. He was told by same gentleman that he had no authorization to do so (despite being the manager) (!?), and had offered us a room move and breakfast, which we declined. My husband was shocked by the lack of dust service, explaining that moving rooms at 1:30am was in no way desirable, and we had reservations in the morning, and offering us breakfast on the spot as we were rushing out the door didn’t fit in to our plans. He told us there is nothing more he could do. We are completely understanding that it was likely another guests’ error of leaving water running that caused the issue - yes these things do happen, and we understand. What we can’t comprehend is the complete disregard demonstrated to us as customers as we spent well over $1000 at hotel on our room, dining, and massage, with scarcely and apology. So disappointed that this lovely historic landmark has fallen in to such standards.
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip: Save your money and go elsewhere where they understand customer service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Jalal B wrote a review May 2022
Vancouver, Washington4 contributions5 helpful votes
We stayed in February for a two night staycation in the city. The front desk staff called us around 8 am to ask about our request for down alternative bedding/pillows, thinking we wanted no sheets at all? What an odd request! I don't know why she had to call and wake us up early on a weekend, calling before 9 am on a weekend is rude considering we were looking forward to a relaxing long weekend and the second night was supposed to be a surprise they would announce at the front desk. Instead, it just caused a lot of grief and resent for booking it in the first place. Our check-in time was 3 pm, and we expected they would be ready for us having called us so early; They were not, and were still preparing the room and we waited about an hour. We only were given two standard/queen size pillows for a king sized mattress. We were lucky that we travel with a MyPillow, otherwise we would have been caught short. Loved the Molton Brown toiletries, definitely going for high-end. We've read reviews about shenanigans, and yes they do happen especially during TIFF. In a previous booking, we stayed in the junior king and it had scratch marks on the bedposts, looked like someone had some cuffs on them for some fun. Paying for the upgraded room, we expected a better radio than the cheap iHome radio in comparison to the Teac mini stereo found in the lesser Junior King we stayed in previously. If you want to. watch TV, they did not compare to other mid-high priced chains. The dated TVs were hooked up to an old Rogers HD STB that was connected by coax cable for the a/v, so you're essentially watching a letterbox with a bad picture, not using the entire screen. Not sure when they last renovated, but a lot of the furniture seemed scratched and beaten-up in the rooms, but not the cheapest stuff bought in bulk that you would see in most hotel chains. You can tell someone cared about the design when they put the stuff in, and it was nice to have an incandescent bulb in the fixtures instead of the flicker and hum of cheap CFLs in most other chains today. In comparison, other mid-high priced chains in the city have upgraded furniture, carpets, and electronics, and have installed big 50 inch televisions as the standard offering for guests. The only positives were the food service (though high tea seemed a bit pricey), the room and the Yorkville neighbourhood are fairly quiet at night being on the south side of Bloor Street in comparison to much of the hustle and bustle of the city. Don't stay expecting excellent customer service, because CC, who was the manager on duty that couldn't offer her own solution without calling her manager to make up for the comedy of errors that weekend was no longer at the hotel. Not worth the money spent for the hassle, given the staff are so uncourteous to guests.
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Date of stay: February 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bradley O wrote a review Feb 2022
Toronto, Canada71 contributions48 helpful votes
+1
We stayed here for a staycation experience. We wanted to treat ourselves and stay somewhere luxurious. Based on the photos on the website and the 5 star rating we were quite excited for our stay. When we arrived, the staff were not that friendly and seemed indifferent about us being there. When we got to our room, the first thing we noticed was an odd musty smell. There was a large stain on the carpet in the entrance way, likely from water damage. The bed was made very sloppily, with the sheets that are supposed to be under the comforter touching the floor and wrinkled. The pillows appear if they were just tossed onto the bed. The television uses a very old cable box, and kept cutting in and out, making it difficult to watch any shows. There were also stains on the desk, as if it wasn’t wiped at all from the last guest. 5 star hotels usually pay attention to every detail, and Windsor Arms seems to overlook everything. We have stayed at Ritz Carlton, Shangri La and the Royal York and they are far superior. Windsor Arms needs to step up their game if they even want to be in the same league as those properties. I would not recommend staying here, there are far better hotels out there.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Cathy G wrote a review Dec 2021
Whitby, Canada2 contributions5 helpful votes
Lovely high tea today, spoiled by the fact that they increased their prices over 50% without advising anyone. So not worth the money for pasty sandwiches. We booked in October, advised of an amount, they confirmed our booking in an email. They then increased their prices Nov 1, increased again for a "holiday price". Nothing mentioned in the menu outlining the $30pp increase. Very disappointed that no one had the courtesy to advise when we were seated of the 'revised price'. When speaking to the manager, she basically said 'too bad'. Disgusting. We were looking forward to this treat for months and it was completely ruined. #windsorarmshoteltoronto #scammed #thanksfor thechristmastea #sorryaboutyourtip
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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PRICE RANGE
$392 - $513 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
windsor arms toronto, windsor arms hotel toronto
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
28
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Frequently Asked Questions about Windsor Arms Hotel
Which popular attractions are close to Windsor Arms Hotel?
Nearby attractions include Royal Conservatory of Music (0.3 miles), Royal Ontario Museum (0.2 miles), and Yorkville Village (0.3 miles).
What are some of the property amenities at Windsor Arms Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Windsor Arms Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Windsor Arms Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Windsor Arms Hotel?
Yes, parking is available to guests.
What are some restaurants close to Windsor Arms Hotel?
Conveniently located restaurants include STK Toronto, Planta Yorkville, and Trattoria Nervosa.
Are there opportunities to exercise at Windsor Arms Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Windsor Arms Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Windsor Arms Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Windsor Arms Hotel?
Many travelers enjoy visiting The Elgin & Winter Garden Theatre Centre (1.2 miles), Spadina Museum (1.1 miles), and Casa Loma (1.1 miles).
Is Windsor Arms Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.