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Windsor Arms Hotel

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18 Saint Thomas St, Toronto, Ontario M5S 3E7 Canada
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$358
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Free cancellation until 01/30/22
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Traveler (121)
Room & Suite (203)
Dining (29)

About

#48 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
Consecutively voted the #1 hotel in Toronto by Conde Nast Traveler Magazine, the Windsor Arms Hotel is nestled on a quiet street ideally located just steps away from Yorkville, the heart of Toronto's most fashionable shopping and entertainment district. An aura of warmth, discreet luxury, and the latest technology combined with our exceptional level of service makes Windsor Arms Toronto's most luxurious boutique hotel. Behind our century-old portals are 28 new luxury suites with 24-hour butler service. The Windsor Arms is host to the Courtyard Cafe - open for Sunday brunch and special events; Prime Steakhouse -open for breakfast, lunch and dinner and a full Vegan menu; the Tea Room for Afternoon Tea and Lounge twenty-two for tapas and cocktails. The Spa offers fully serviced individual treatment rooms, swimming pool and exercise facilities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Classic

Location

Full view
100Great for walkers
Grade: 100 out of 100
206Restaurantswithin 0.3 miles
53Attractionswithin 0.3 miles
430Reviews9Q+A70Room tips
Traveler rating
  • 300
  • 64
  • 21
  • 21
  • 24
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Popular mentions
Cathy G wrote a review Dec 2021
Whitby, Canada1 contribution
Lovely high tea today, spoiled by the fact that they increased their prices over 50% without advising anyone. So not worth the money for pasty sandwiches. We booked in October, advised of an amount, they confirmed our booking in an email. They then increased their prices Nov 1, increased again for a "holiday price". Nothing mentioned in the menu outlining the $30pp increase. Very disappointed that no one had the courtesy to advise when we were seated of the 'revised price'. When speaking to the manager, she basically said 'too bad'. Disgusting. We were looking forward to this treat for months and it was completely ruined. #windsorarmshoteltoronto #scammed #thanksfor thechristmastea #sorryaboutyourtip
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Date of stay: December 2021Trip type: Traveled with family
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Fair T wrote a review Dec 2021
3 contributions
The Restaurant is quite filthy and dirty there is so much dirt stuck on the ceiling and the chandeliers and on the speakers covered with dust. and dirty sofa eww who give them 5 start its quite filthy
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Date of stay: December 2021
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Teresa T wrote a review Nov 2021
Toronto, Canada2 contributions6 helpful votes
We went for high tea for our friend birthday, it was 6 of us . We were seated in a small table, we had to be super careful, pouring our tea, or serving our scones. The table was no more then a meter long, by 50, a wrong movement and will have been a disaster The bathroom, had an awful smell, that you can smell though the mask. For the price that we pay ($432.00) was NOT worth it, Tipping it’s up to the client, and NOT a 18 % tip on your bill 15% would have been more then plenty, under the circumstance Teresa C.
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Date of stay: November 2021Trip type: Traveled with friends
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Craig R wrote a review Nov 2021
1 contribution
First, we had originally tried to cancel our reservation a few days before and were not allowed to. We were very much looking forward to our stay but we had something come up so accommodating our request would have been appreciated. We decided to go as it was a lot of money, so we moved things around to make it work. We were still very excited to come stay at the hotel as we had heard great things about it and the photos we had seen online made it look amazing. When we arrived at the hotel we were informed that our room wasn't ready and we needed to wait for it. We were slightly early so we didn't mind. We went out for a bit and then came back for a couple drinks at the hotel bar. We were very disappointed to see some of the staff were very relaxed with their mask wearing, either pulling it down under their chin or nose. Also, customers were walking around without masks and the staff did nothing about it. This made us feel unsafe, and wondered what other details were being missed if something as big as COVID regulations were being ignored. When we got to our room we were let down. It was very small. Everything felt old and dirty. There was an odd smell in the room. The carpet was old and bunched up in areas. The TVs were at least 10-15 years old. The bed was horrible, it had massive sunken areas. We went out for an early dinner with friends and came back around 8. We laid down and tried to rest, and it was a very uncomfortable experience. That's when we decided to leave. We packed up and went downstairs, and met the person at the desk, who had his mask also pulled down. I said we were leaving and he said ok and went and caught our car. He did not ask once about why we were leaving. You would think that if a customer was leaving at 8:30pm instead of staying the night you would inquire about why they are leaving to see if there was something wrong. Before coming to this hotel we had stayed 2 nights at the Four Points in Niagara Falls. It is a basic hotel. That experience was so much better than what this hotel offered, and for a fraction of the cost. The Windsor Arms is supposed to provide a 5-star experience and what we experienced was one of the worst we have ever had at any hotel.
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Date of stay: November 2021
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Graham F wrote a review Nov 2021
Toronto, Ontario, Canada3 contributions3 helpful votes
We celebrated our wedding at the hotel 20 years ago and it was fine at the time but visited recently for our anniversary to enjoy a visit to the spa and lunch afterwards and were sadly disappointed. Ever since they added the private residences, the rest of the hotel has gone downhill - big time. The spa hasn't kept up with the times and is wildly over-priced; ditto for the restaurant, which features the same decor from 20 years ago. There are so many much better options in the Yorkville area now - avoid this tired old pile of crap; no one should pay top dollar for such a lousy environment.
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Date of stay: October 2021
Location
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Room Tip: Stay at another hotel
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PRICE RANGE
$294 - $443 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
windsor arms toronto, windsor arms hotel toronto
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
28
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Frequently Asked Questions about Windsor Arms Hotel
Which popular attractions are close to Windsor Arms Hotel?
Nearby attractions include Royal Conservatory of Music (0.3 miles), Royal Ontario Museum (0.2 miles), and Yorkville Village (0.3 miles).
What are some of the property amenities at Windsor Arms Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Windsor Arms Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Windsor Arms Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Windsor Arms Hotel?
Yes, parking is available to guests.
What are some restaurants close to Windsor Arms Hotel?
Conveniently located restaurants include STK Toronto, Planta Yorkville, and Café Boulud Toronto.
Are there opportunities to exercise at Windsor Arms Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Windsor Arms Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Windsor Arms Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Windsor Arms Hotel?
Many travelers enjoy visiting The Elgin & Winter Garden Theatre Centre (1.2 miles), Spadina Museum (1.1 miles), and Casa Loma (1.1 miles).
Is Windsor Arms Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.