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The Westin Harbour Castle, Toronto

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1 Harbour Square, Toronto, Ontario M5J 1A6 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1528)
Room & Suite (338)
Dining (80)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Harbour Castle, Toronto
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#46 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Experience the perfect blend of relaxation, renewal, and modern comfort at The Westin Harbour Castle, Toronto. You'll find our downtown Toronto, Canada hotel on the revitalized waterfront, just steps away from the Downtown Core via the PATH, Toronto’s underground covered walkway. The city's lively theatre and entertainment districts are just steps away, as are the Air Canada Centre and other famous attractions. Our CAA/AAA Four Diamond hotel welcomes you with beautifully designed accommodations featuring large workspaces, high-speed Internet access, and our legendary Westin Heavenly® Bed. Some of our hotel rooms also boast incredible views of Lake Ontario. Stop by one of our several outstanding restaurants for a delicious, healthful meal - or refresh with a dip in our indoor pool. Meetings and events are inspired occasions in our adaptable venues, including the spectacular Metropolitan Ballroom - the largest hotel ballroom in Canada. And our prime waterfront location enables you to explore the best of the downtown area with ease - from Rogers Centre to the CN Tower and Ripley's Aquarium. s attractions.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Paid wifi
Hot tub
Pool with view
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Interconnected rooms available
Room service
Safe
Refrigerator
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, French
Hotel links
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Location

Full view
99Great for walkers
Grade: 99 out of 100
49Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
5,329Reviews53Q+A100Room tips
Traveler rating
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Popular mentions
Jordan R wrote a review Oct 2020
1 contribution
First off, we came into a dirty room that was not check throughoutly. Arriving in our suite, we were very unsatisfied to find a muffin in our nightstand drawer. Secondly, the walls of the shower were filthy and it was very unpleasant to take a bath in the tub, staring down unknown substances on the wall. Additionally, the windows to our Lakeview room were covered in muck, ruining the entire Lakeview experience for us. To top of the horrendous arrival, we had to transfer rooms in order for them to clean the room we had been assigned. Lugging all of our stuff back and forth between rooms, left us with next to no time to eat dinner before the event we had planned. 1/10. Extremely disappointed with The Westin Harbour Castle.
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Date of stay: July 2020Trip type: Traveled as a couple
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RJHN wrote a review Oct 2020
Ilderton, Canada20 contributions2 helpful votes
We were warmly greeted by staff and our reservation was adjusted once they knew it was our anniversary to offer us a "room with a view" on the 11th floor facing the harbour and thus, the lake. It was clean and neat - very clear COVID procedures. Unfortunaltely the pleasant looking lounge, restaurant and coffee areas were closed due to the pandemic. At the same time, parking and wi-fi were free - a valuable asset.
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Date of stay: October 2020
Location
Service
Sleep Quality
Room Tip: Many rooms face the lake and higher was very quiet. a lovely park lakeside, too.
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Devan N wrote a review Oct 2020
Toronto, Canada123 contributions28 helpful votes
A friend and I decided to take a day off work, visit Centre Island and stay at Westin Harbour Castle. It was a treat for us to get away and chill. We left our luggage and went off to the island and came back at 5 pm to check. We were given room 1840 and it had a lovely view of the lake. The menu due to COVID is very basic and I could not eat any of the options. That is okay as we are downtown and lots of eateries around. In the room, the TV remote did not work as the battery was used up. There were only 2 paper cups for tea/coffee and 2 tea bags, 2 coffee packs and ONE bottle of water for 2 people. We were paying $180.00 per night. Talk about being a cheap hotel. One would think in light of COVID, the basic amenities would be a bit more to avoid calling room service and asking for new amenities and resanitizing over and over. Because adding 2 more paper cups or tea bags or coffee pack is at minimal cost. We had to call and ask for a new remote that worked, extra tea and coffee packs on Day 1 of check-in. We went out and picked up munchies and hoped for a good nights sleep. At 12.30 am, I heard knocking on our door. I woke up looked through the peep-hole. The neighbour, white female, '40s in a white bathrobe from room 1839 was asking, "are you playing music." I replied, " We are in bed sleeping." I call reception and reported the disturbance. The receptionist says, "Shall I call security.?" I said, Yes. We heard a few minutes later, some voices, we think was security. But then 20 mins later this female was knocking on other rooms on the floor asking the same question. I am a light sleeper, so once I awake, it is hard to fall back asleep. I spend the rest of night counting sheep. I have stayed in many hotels and travelled for work and pleasure internationally. In my experience, most hotels will check the next day and /or apologize for the chaos. Not a word from Westin.
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip: Ask for high floors
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1 Helpful vote
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Response from Westin Harbour Castle, Guest Services / Front Office at The Westin Harbour Castle, Toronto
Responded Oct 12, 2020
Dear Devan N, Thank you for choosing to stay at the Westin Harbour Castle, Toronto and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar concerns from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Gina He Front Office Manager
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march12345d wrote a review Sep 2020
Montreal, Canada5 contributions5 helpful votes
In general this hotel is very good, excellent location, the parking was free, they provide water bottle every day, we had a very nice ocean view, but the windows were not clean, they should have more maintenance. The rest of the hotel is perfect value Vs quality is good.
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Date of stay: August 2020Trip type: Traveled with family
2 Helpful votes
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Joyce S wrote a review Sep 2020
Montreal28 contributions40 helpful votes
We were going to Toronto to visit family. We were happy to have the opportunity to stay at this hotel again. Our previous stay was a wonderful experience . When we arrived at the hotel we were greeted warmly at check-in.It soon became apparent that Covid 19 had had its effect in major and minor ways.The lobby wqs dead !Nobody was there except security and the occasional guest. All restaurants were closed. Only the coffee bar was open briefly on Saturday and Sunday. This was disappointing bt understandable due to health concerns. Our room was in the older tower. There was a partial lake view but nothng like the tower facing the lake. We accepted that we hadn't requested a lakeview room (just had hoped for one since they were not busy). The room was a good size but teh furnishings and the rest of decor was tired and slightly dingy looking. The thing that really soured the visit was that our room was never cleaned, our bed was never made, and our towels were never changed the entire time we were there (3 nights).We were out every morning by 10 am and did not return untill after 9pm. Surely, that should have provided sufficient time for someone to clean our room! I still rated the hotel at a 4 because I understand that these are difficult times. But I was extremely disappointd with this cleaning issue. I consider this to be an essential service, especially during a worlwide pandemic
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Date of stay: September 2020
Value
Cleanliness
Service
Room Tip: Ask for room in tower nearest to lake for stunning views (corner rooms are best).
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2 Helpful votes
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PRICE RANGE
$157 - $326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin harbour castle hotel toronto, westin hotel toronto, westin toronto, the westin harbour castle, westin harbor castle hotel toronto, toronto westin, westin harbour castle toronto
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Waterfront Communities-The Island / Harbourfront / Old Toronto
NUMBER OF ROOMS
977
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Frequently Asked Questions about The Westin Harbour Castle, Toronto
Which popular attractions are close to The Westin Harbour Castle, Toronto?
Nearby attractions include Lake Ontario (0.3 miles), Scotiabank Arena (0.3 miles), and Tommy Thompson Park (0.2 miles).
What are some of the property amenities at The Westin Harbour Castle, Toronto?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Harbour Castle, Toronto?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Harbour Castle, Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Harbour Castle, Toronto?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to The Westin Harbour Castle, Toronto?
Conveniently located restaurants include Miku, BeaverTails, and Harbour 60 Toronto.
Are there opportunities to exercise at The Westin Harbour Castle, Toronto?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is The Westin Harbour Castle, Toronto located near the city center?
Yes, it is 0.5 miles away from the center of Toronto.
Are any cleaning services offered at The Westin Harbour Castle, Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Harbour Castle, Toronto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Harbour Castle, Toronto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.