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The Westin Harbour Castle

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#37 of 132 Hotels in Toronto
Certificate of Excellence
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1 room 2 adults 0 children
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The Westin Harbour Castle
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3,764 Reviews from our TripAdvisor Community

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Showing 3,489: English reviews
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Port Robinson
Reviewed 2 days ago NEW

very happy with everything,rooms clean and well kept,staff was certious and polite,enjoy staying here everytime we stay the night in Toronto......would recommend to anyone.......the only problem we had,we ordered pizza from room service,they told us the pizzas were only small personal pizzas,so we ordered two,they were much larger than personnal pizza and ended up costing us $65 for the 2...

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Thank butchachos
Toronto, Canada
Reviewed 2 days ago NEW

Beautiful view. Upgraded our room as Spg embassador status. Kids loved it. A little over crowded in lobby area. Couldn't find a couch to sit on sat night , or Sunday morning. They took care of us amazingly.

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Thank Shneur Z
Winnipeg, Manitoba
Reviewed 2 days ago NEW

Everything was excellent from consierge to cleaning staff. The only issue was the hotel restaurant. Under staff and confused. My daughter waited an hour for her food while sitting with her friends. And when questioned server told is there was nothing they could do. Never eat at hotel. Other than that hotel was clean, friendly, and helpful

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Thank emanuelp556
Orangeville, Ontario
Reviewed 2 days ago NEW

Clean, comfy and relaxing ! It was a great stay in the city. The staff was nice and friendly. Nice view of the water and the location was walking distance to Air Canada Centre. Don't have any complaints !

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Thank janiner364
oshawa
Reviewed 2 days ago NEW

Room was great, clean, and felt like home. Ask for an upgraded room overlooking the lake. Best view from a hotel in Toronto. Food was plentiful and refreshed often for our meetings. Overall a great experience.

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Thank ackerblade
Braunschweig, Germany
Reviewed 2 days ago NEWvia mobile

The Westin is located directly on the waterfront in Toronto, which is very convenient for boat trips or if you like to wander around in the city. The rooms are good standard, though you can tell that the place it is a bit older and has been used for a while. What I found a bit surprising is the add-on...

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Thank Ken W
Walkerton, Canada
Reviewed 3 days ago NEW

Overall impressed with service and hotel in general. Location is right on the lake so downtown is a bit of a walk on a cab ride. Sound proofing on adjoining room doors needs to be better. Can back to our room the first night and it smelled like someone had smoked in our room.

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Thank Dave M
Niagara Falls, Canada
Reviewed 3 days ago NEW

Staff rude, room needs update not sure it was even vacuumed,as well the bedding had holes in it. I asked for a fridge seemed like too much trouble for them, waited for hours told them for my wife's medication. When they finally called me they found me a reserve fridge, despite telling me it was no problem. More like a...

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Thank Scottfromniagara
GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Hello Scottfromniagara, Thank you for taking the time to review your stay with us. What you've described in your review certainly isn't up to the standards we are known for here at The Westin, and for that we truly apologize. We've shared your comments with our team on property in an effort to enhance our guest experience in the future....

Kingston, Canada
Reviewed 3 days ago NEW

I usually stay at the Sheraton Centre but thought I'd give the Westin a try as I was catching a performance of The Last Wife so the theatre is pretty close. I had to wait in line for 30 minutes in order to check-in as there was only one front desk person on duty. The airlines captain ahead of me...

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Helpful?
Thank Kevin F
GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Hello Kevin F, thank you for taking the time to review your experience with us. We will be sure to share your comments with the staff from the gift shop as it is not acceptable for them to keep guests waiting for an extended period of time. We appreciate your comments and are very sorry to hear about your experience....

burlington, on
Reviewed 4 days ago NEW

We showed up and had an early check in which was wonderful we got in our room around 2 pm. Valet parking in 50 dollars or 40 for self parking a block away. The gentleman who parked our car was very nice. The lobby was beautiful and big....front desk wasn't to busy when we got there so check in only...

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Helpful?
Thank blueyebrunette
GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Hello blueyebrunette, thank you very much for taking the time to review your stay with us. We are delighted that you chose to spend your special day with friends at our hotel. We will be sure to share your comments with our team onsite in an effort to enhance your stay in the future. We hope to welcome you back...

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Staying in Downtown West

Neighborhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 

Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Location: Canada > Ontario > Toronto > Downtown West , Harbourfront
Price Range: $144 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Reservation Options:
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto
Hotel Style:
#16 Spa Hotel in Toronto
#26 Luxury Hotel in Toronto
#27 Family Hotel in Toronto
#28 Romantic Hotel in Toronto
#40 Business Hotel in Toronto
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Harbour Castle staff and other travelers.
29 questions
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Questions? Get answers from The Westin Harbour Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for an upgrade to a lake view!”
 of 5 bubbles ackerblade, 2 days ago | Read review
“The adjoining room doors should be better sound proofed we could hear out neighbours very easily ”
 of 5 bubbles davemI3219GL, 3 days ago | Read review
“Look at other options first”
 of 5 bubbles Scottfromniagara, 3 days ago | Read review
“I like upper floors but pretty much anywhere is good. Quiet hotel with very friendly staff. I had an issue with my briefcase and needed some extra care to clean. Duri - one of the staff members came within 5min prepared to help with soap, towel and vacuum cleaner. It's something that you don't normally see in a hotel. They treat you like family. ”
 of 5 bubbles ccosereanu, 4 days ago | Read review
“Ask for a room on the higher level floors.”
 of 5 bubbles me2sea, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question