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Sheraton Centre Toronto Hotel

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123 Queen Street West, Toronto, Ontario M5H 2M9 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1149)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 02/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Centre Toronto Hotel
Updated 02/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Feel empowered by our smart and compelling location in Ontario's capital. Sheraton Centre Toronto Hotel is a downtown hotel within walking distance of parks, corporate offices, clubs and world-class steakhouses. Take the Osgoode subway to CN Tower, our 350-meter landmark with a revolving restaurant in the clouds. Visit City Hall and Nathan Phillips Square with an effortless stroll across Queen Street. Our hotel boasts the largest indoor/outdoor pool in the city and the largest event space in the country, clocking in at more than 130,000 square feet. Join us for healthy breakfast spreads at BnB and cap a long day downtown at Shopsy's, our century-old eatery with tender ribs. Delicious options are available in your hotel room thanks to our in-room dining service. Relax with Sheraton Signature Sleep Experience and appreciate intuitive accommodations such as safes, coffee makers and lighted makeup mirrors. Select suites offer direct access to free full breakfasts at Club Lounge. Get the best in Toronto.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Valet parking
Paid public parking nearby
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Snack bar
Special diet menus
Vending machine
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Chinese
2440Reviews105Q+A100Room tips
Traveler rating
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Popular mentions
Czexadian wrote a review Jan 16
Ottawa, Canada7 contributions4 helpful votes
As other reviews indicate, the location is great and the rooms are generally fine. However, two similar incidents during different stays in the same week leave me with serious concerns about their approach to cleanliness. We had two separate stays (different rooms) the week of Dec 27, 2021, and on BOTH occasions the coffee cups in our room were left dirty from the prior guests. While this was an easy problem to fix (they sent someone up with new cups in a reasonable amount of time) the fact that this happened twice makes me question their standards and processes. This is especially troubling during the pandemic, when I would hope a reputable hotel would ensure that something as obvious as used paper cups be removed during room prep. Luckily for us the soiling was obvious, but I'm grossed out at the thought that other guests may be drinking from cups that are less obviously used. On both occasions, the front desk staff were fairly apologetic, but not entirely surprised-sounding. The second one did ask if we wanted a new room, but I didn't really see a point in accepting that since it's the underlying inattention to detail that concerns me. Since I had mentioned this was the second such incident in a week, I would have appreciated a follow-up apology or a gesture such as comped parking. If this was a one-time occasion, I wouldn't be writing this review. But since this appears to be a systemic problem, I think it's only fair that future potential customers be made aware of this. At the very least, make sure to ask for fresh cups when you arrive! Even if they are neatly stacked, don't assume they are unused. On a positive note, the valet staff are top notch: all very kind and efficient.
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Date of stay: December 2021
Location
Cleanliness
Service
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Response from Team Marriott, Guest Services / Front Office at Sheraton Centre Toronto Hotel
Responded 1 week ago
Dear Czexadian, Please accept our sincere apologies for the concerns you experienced with your accommodations during both of your stays. The health and safety of our guests and associates are a top priority. We are committed to providing you with a safe environment throughout your stay. Rest assured, we are grateful for all feedback that helps us as we continually strive to perfect these efforts. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory. Tim Reardon General Manager
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ihateusernames76 wrote a review Dec 2021
Woodstock, Canada43 contributions11 helpful votes
Great room on 42nd floor with amazing view of the square! We love George in the parking area…so helpful and kind! You’re natural customer service is top notch George!! Single mom traveling with two teens…they upgraded our room giving me two excited girls! Great experience overall
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: Park across the street under Nathan Phillips square…connects to the hotel and much cheaper
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Marizen S wrote a review Dec 2021
1 contribution
I am a long standing SPG and now Bonvoy member and have had no issues until the customer service and lack of understanding I received from Jonathan and Victor tonite. 2 days before Christmas I decided to take my wife and 3 kids for a stay at this hotel which I have stayed numerous times for many years. I booked 2 rooms by phone and explicitly asked about club lounge access for my entire family during my stay and was told upon booking that they will all have access given my status. That being said upon entering the club lounge I was told by Jonathan that I would have to pay $55 extra per kid?? I asked the front desk manager that evening and was told the same even though I was not told this upon booking. I understand there are policies but I asked for some compromise given the misinformation I received upon booking and the fact this has never occurred during the 15 years of loyalty. Victor’s suggestion to rectify the situation was to pay the $55 per kid even if they just have a glass of milk with no further consideration of the overall situation. I then asked him if my kids have a glass of milk and a cereal if that was worth $55 and he said no but I still have to pay. Not sure what a reasonable compromise would be to this situation but thought I would share this disappointing feedback
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Date of stay: December 2021Trip type: Traveled with family
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Response from Team Marriott, Guest Services / Front Office at Sheraton Centre Toronto Hotel
Responded 4 weeks ago
Dear Marizens, First of all, we are very grateful for your loyalty to our brand. However, we are very sorry for disappointing you and that the fee for lounge access came as a surprise to you. We understand the frustration you must have felt as this was not conveyed to you at the time of making the reservation, and we apologize for the miscommunication. Even more distressing is the fact that our associates did not handle this situation in an appropriate manner. Your concerns have been shared with the appropriate individuals to enhance our guests' experience. We hope you and your family will give us another chance to provide you with the excellent service you should always expect from us. Tim Reardon General Manager
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Conciergecouple wrote a review Dec 2021
London, Canada840 contributions219 helpful votes
+1
I'm writing this review from the lovely remodeled lounge. The updates look fantastic. Very modern and lots of windows to take in the beautiful Toronto skyline. Service in the lounge is also top notch. The staff are friendly and very accommodating. The front desk staff were also welcoming. Sarah went out of her way to make sure my family and I had everything we needed for our stay. The pool and lobby are currently under construction. I look forward to seeing the new look. After these renovations I do think it's time for an update to the rooms. They are looking a little dated. Thanks for another great stay Sheraton team!
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Date of stay: December 2021Trip type: Traveled with family
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Response from Team Marriott, Guest Services / Front Office at Sheraton Centre Toronto Hotel
Responded Dec 20, 2021
Dear Conciergecouple, Thank you for your loyalty to our brand and for taking the time to write a review about your wonderful stay at Sheraton Centre Toronto Hotel. We are glad you and your family enjoyed your time at our new elevated lounge. It is also delightful to know you were pleased with our beautiful views and cordial associates, especially Sarah. We will surely relay your compliments to her. We value your feedback and look forward to your next visit as we are excited to show our finished new look, which we think you will love. Tim Reardon General Manager
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TO_GAL25 wrote a review Dec 2021
Windsor, Canada260 contributions31 helpful votes
This was my third time staying at this property. The location is great if you like to park the car and explore downtown on foot! Easy access to the subway as well. There is a Green P across the street that has great rates over the weekend! Valet through the hotel is available as well. It was such a short walk we chose to self park. Marilyn checked us in. Each time I’ve visited the hotel she has checked me in. Very professional friendly and efficient. A definite asset to the hotel! Our corner room was great, it overlooked Nathan Phillips Square. Very well appointed and comfortable. There was some construction in the lobby however it didn’t affect our stay. Starbucks coffee was available for no charge in the lobby each morning which was really convenient. Overall a great stay. We can’t wait to visit again in the summer!
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Date of stay: December 2021Trip type: Traveled as a couple
Room Tip: The Green P across the street has great weekend rates. Highly recommend!
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PRICE RANGE
$162 - $325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheridan hotel toronto, toronto sheraton, sheraton toronto downtown, sheraton hotel downtown toronto
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
1372
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Frequently Asked Questions about Sheraton Centre Toronto Hotel
Which popular attractions are close to Sheraton Centre Toronto Hotel?
Nearby attractions include The Elgin & Winter Garden Theatre Centre (0.3 miles), Four Seasons Centre for the Performing Arts (0.1 miles), and CF Toronto Eaton Centre (0.2 miles).
What are some of the property amenities at Sheraton Centre Toronto Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Centre Toronto Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton Centre Toronto Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Centre Toronto Hotel?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Sheraton Centre Toronto Hotel?
Conveniently located restaurants include Richmond Station, Michael's on Simcoe, and Canoe Restaurant & Bar.
Are there opportunities to exercise at Sheraton Centre Toronto Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Sheraton Centre Toronto Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Toronto.
Are pets allowed at Sheraton Centre Toronto Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Centre Toronto Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Centre Toronto Hotel?
The staff speaks multiple languages, including English, French, and Chinese.