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Sheraton Centre Toronto Hotel

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123 Queen Street West, Toronto, Ontario M5H 2M9 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1124)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Centre Toronto Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Immerse yourself in the excitement of the city at Sheraton Centre Toronto Hotel. Perfectly situated in the heart of downtown Toronto, Canada's Financial and Entertainment districts, the hotel is ideal for every visitor. All of Toronto's attractions, from Eaton Centre to CN Tower, are within easy reach of our family-friendly hotel. The subway is also close at hand for added convenience. Our updated guest rooms feature city views, upscale amenities and plush bedding to ensure you are rested and ready for the day. Go for a swim in our heated indoor/outdoor pool, or workout in our 24-hour fitness center. Enjoy delicious food in our restaurant or stop by our cafe for freshly-prepared coffee and treats to take along on your adventures. Whether staying with us for work or fun, we look forward to welcoming you to our downtown Toronto hotel.
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Room & Suite (688)688
Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid wifi
Indoor pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Snack bar
Poolside bar
Conference facilities
Banquet room
Meeting rooms
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Doorperson
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
French, Chinese
Hotel links
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2,418Reviews98Q+A100Room tips
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Popular mentions
Lolit wrote a review Nov 19
3 contributions
I stayed again at the Sheraton Centre Toronto Hotel at Queen Street and compliment one of your employee in the Front Desk named MARILYN BOCALAN for the excellent service. Her professionalism and ability to help of the situation exceeded my expectation. I have been finding myself coming back at the Sheraton because the staff goes above and beyond with the services that I received. And Marilyn gave extra level of precaution reminding us to do social distancing, wearing mask and sanitize our hands since all the places they have sanitizing stations. The high standard of cleanliness of the hotel makes us more safety to stay. Thank you so much Sheraton and will be back in few weeks.
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Date of stay: October 2020
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Bilal A wrote a review Nov 15
Calgary, Canada3 contributions3 helpful votes
I stayed at Sheraton Centre Toronto Hotel (At Queen Street) by thinking it would be a good hotel but it was a complete disaster. Very bad experience. Customer service was good but the hotel itself in terms of building, lobby, elevators, furniture, carpet, beds, curtains were like 100 years old and in critically worst condition. There was no microwave in the room and when I asked the hotel Personel said (we don’t have it due to covid). I don’t understand what’s the logic with not having microwave due to covid. Super nonsense guy. Anyways the main lobby itself has carpets and furniture totally worn out and very bad condition. It was a total waste of money and time. I will never recommend this hotel to anyone. There were also a lot of other deficiencies but I don’t have time to list all. Bottom line is hotel needs a lot of new stuff and a big renovation. I felt like I am staying at a super cheap motel.
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Date of stay: November 2020Trip type: Traveled with family
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Natasha wrote a review Nov 15
Kincardine, Canada1 contribution
I normally book with whatever is the least expensive 4 star hotel in Toronto through Priceline, but I’ve been finding myself coming back to the Sheraton because the staff goes above and beyond. Marc at the front desk is the reason I’ll continue to book at this hotel even if it’s more than the other 4 star hotels. He is so kind, attentive and accommodating. I love having a room with a bath instead of a shower and the front desk had no problem accommodating that! I never once got the “Priceline treatment” and if you’ve stayed in more upscale hotels and booked through Priceline then you know what I’m talking about. Thank you so much Sheraton- I’ll be back in a few weeks.
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Date of stay: November 2020Trip type: Traveled solo
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mariosbrother wrote a review Nov 10
Canada3 contributions5 helpful votes
My wife and I decided to book a quick stay at this property, mostly because the staycation package looked like an awesome deal. The rate included: Free valet parking for one vehicle, grab and go breakfast for both of us, a free in room movie, early check in (9:00am), and late check out (4:00 pm). Allow me to break down each of the inclusions: Valet Parking The valet station is located at the hotel’s main entrance, accessible by car from either Queen St. West or Richmond St. West. Valet parking includes in and out privileges, which we took advantage of a couple of times during our one night stay. The valet attendants were all so pleasant to deal with, and delivered our vehicle to us at a reasonable time whenever we needed it. The attendants wore masks and gloves, and used disposable steering wheel covers whenever they had to drive the vehicle. I also noticed that they had the windows down whenever they were inside the vehicle. Not a complaint, but more of a heads up: the attendants always turned off the automatic headlights on the vehicle, probably a safeguard to prevent the battery from draining unnecessarily. Just make sure you turn your headlights back on when you get in the car. Grab and go breakfast We assumed that the grab and go breakfast would be a continental breakfast in a bag, like most properties do. We were pleasantly surprised at the breakfast that we were provided! I went down to the Link cafe to pick up at around 9:00am. Breakfast included a main dish (I had an omelette that was served on a bed of hash potatoes, and my wife had waffles that were served with whipped cream, syrup, and berries). Each breakfast also came with coffee or tea, and a bottle of juice. Each breakfast came with a little pack that had plastic utensils, serviettes, and condiments. Free movie The on demand system in the room had quite a selection of movies, which would have cost us $25.00. We ordered the movie through the TV, and the charge did not appear on our final folio. Early check in and late check out We were celebrating our birthdays, so I wanted to make sure that we did not run into any foreseeable issues during our stay. After I booked online, I called the reservations line to ensure that our request for an early check in and late check out would be honored. I was assured by the agent on the phone that the reservation had this noted. I also called the front desk an hour before our arrival to advise them that we were on the way, and was also assured at this time that the room would be ready for our early arrival. This inclusion meant that we would have access to the room for a whole day the day of our arrival as well as the whole day of our departure. That’s thirty-one hours in the room and property for the same rate that we would have paid for one night! The hotel is located at the heart of downtown Toronto, across the street from City Hall. There were tons of food options a short walk away. We also had zero issues with the several food deliveries (via Skip and Uber Eats) that we got. The hotel’s covid policy prevents delivery persons from going up to the rooms, so we quickly got used to tracking the delivery on our phones and meeting the delivery people in the hotel lobby. From the moment we pulled up to the valet station upon arrival, to when we pulled away upon check-out, we dealt with staff members that were warm, pleasant, and accommodating. A special thanks to Max at the front desk, and Val at the fitness centre and pool. They went above and beyond to ensure that we had a great little vacation. Every single member of the staff that we encountered greeted us with smiling eyes (I’m almost certain there were genuine smiles under their masks, but there’s no way I could tell for sure). Overall, we had a very pleasant stay at this property, and would definitely recommend it to our friends and family.
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Date of stay: November 2020
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Room Tip: Request a room in the Queen tower on a higher floor for a great view.
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Sofia A wrote a review Nov 5
Istanbul, Turkey2 contributions
I always travel because of the nature of my business , but I never experienced such a great and professional customer service like the one I had in Sheraton specifically from Mr “MAX CHOY “ to know person like him , amazing ability to engage with the guest to make them feel like home , I had problem that I had to leave early from Toronto so I already order stuff online but it was out of stock I try and try unless I get disappointed to get it and I left to my room to get ready for my flight Mr MAX went beyond expectations and was looking up for me the item I want because not my friend only he is employed doing his job but also because he cares about the details when I check out I found the items waiting for me , you were the reason the I had that smile in my face wil be glad to come again , you made my day 🙏
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Date of stay: November 2020Trip type: Traveled on business
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PRICE RANGE
$162 - $325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheridan hotel toronto, toronto sheraton, sheraton toronto downtown, sheraton hotel downtown toronto
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
1372
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Frequently Asked Questions about Sheraton Centre Toronto Hotel
Which popular attractions are close to Sheraton Centre Toronto Hotel?
Nearby attractions include The Elgin & Winter Garden Theatre Centre (0.3 miles), Four Seasons Centre for the Performing Arts (0.1 miles), and CF Toronto Eaton Centre (0.2 miles).
What are some of the property amenities at Sheraton Centre Toronto Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Sheraton Centre Toronto Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Centre Toronto Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Sheraton Centre Toronto Hotel?
Conveniently located restaurants include Richmond Station, Michael's on Simcoe, and Canoe Restaurant & Bar.
Are there opportunities to exercise at Sheraton Centre Toronto Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Sheraton Centre Toronto Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Toronto.
Are pets allowed at Sheraton Centre Toronto Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Centre Toronto Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Centre Toronto Hotel?
The staff speaks multiple languages, including French and Chinese.
Are there any historical sites close to Sheraton Centre Toronto Hotel?
Many travelers enjoy visiting The Elgin & Winter Garden Theatre Centre (0.3 miles), Spadina Museum (2.3 miles), and Casa Loma (2.3 miles).