Overall, my stay was poor due to the service. I do not think I could recommend this place to my friends or family based on my experience. As a Hyatt Explorist, I will stay at a different location if I ever visit Toronto again. This was my first time visiting Toronto, so it made my experience especially worse. First, Hyatt would not adjust the rate I paid when my flight was delayed. I do not attribute the delay to them at all but how they responded wasn't my expectations of how customer service should be at a Park Hyatt. My flight had been delayed 12 hours, so I wouldn't arrive until the next day, and the front desk was notified. They refused to adjust the rate or issue a single night refund, citing the "buy 2, get 3rd night free" promotion. While that is technically true, it is also false. Had I booked two nights instead of three, I would have paid far less. Even now, they're still running the promotion where 3 nights ($1,861.52) is still more expensive than just booking 2 ($1,517.37). Second, after we eventually arrived, I had asked the front desk if we were eligible for any upgrades since we booked via Virtuoso and my Explorist status. The person (I don't wish to identify anyone since I don't want any person to be singled out for punishment) told me that there were no upgrades available. Five minutes later in my room, I looked on Hyatt's website, and it showed that suites and high floor king deluxe rooms were still available. We were on a lower floor with the window facing a wall. I do not appreciate being lied to. Either tell me I don't qualify or tell me I do. Third, after my stay, I had called to inquire about some discrepancies on my bill. The front desk offered to notify the manager to call me and confirmed they had my contact information. It has been almost five days with no call or voicemail. Overall, this level of service is very low compared to other Park Hyatts I've stayed at and any of its rivals' equivalent properties. I don't believe I could recommend any of my friends or family to stay at this location.…
We had a standard room that exceeded expectation on every level starting with the layout which was not your standard set up. The mini bar, Nespresso machine and drinks cabinet in the 'entrance lobby was a classy touch and the bathroom was beautifully designed and finished with a huge walk in rain shower. The good quality bluetooth speaker was another big plus as were the low lights that came on if you needed the bathroom in the middle of the night. Every member of staff was always polite and always helpful and went out of their way if you needed advice or directions on where to go in Toronto. Perfectly positioned for the Museum, Casa Loma and a really swish shopping district. Jump on the Metro at Museum station and you can be at Union (for the CN Tower, Aquarium, Blue Jays Stadium etc.) in 15 mins.…
An excellent hotel at great location. Excellent concierge staff and managers. Will revisit. The food at Joni needs some improvement e.g. chef needs to improve quality of fish, and meat choice. The breakfast tends to be too heavy. Rooftop restaurant is very good indeed.
Loved the Nespresso and the Large Duvets on the bed. Large oversized shower. Fast check in and out. Room service was very efficient. Great location next to The Royal Ontario Museum and Millionaire's mile.
Enjoyed my trip and stay. Close to shopping and U of T and many restaurants nearby. The hotel was very quiet from street noise however not when people are talking in the hall at 1am. Access to THE ROM was perfect.
Park Hyatt at Toronto was truly an amazing and luxurious experience! From the grand arrival to the seamless check in. The friendly and accommodating staff made such a difference. I was impressed with the beautifully appointed rooms. All the extra touches including a coffee machine made for a wonderful and comfortable stay. The Writers Room bar provided a spectacular view and delicious cocktails in the evening. When you stay at a hotel it’s the extra touches you appreciate like the hotel driver who generously took me into the city for meetings twice. Thank you to the wonderful staff who provided excellent service throughout my stay. Highly recommend this gorgeous establishment.
The suite we were in defiantly rival the Ritz Carleton and Four Seasons. A great remodel. I’d recommend a higher floor for light sleepers because of street noise and construction. I had hoped for more from the experience and service given the suites price compared to its competitors that I have experienced for a similar value.
Loved the hotel! It was awesome, great location and the BEST view of the city!! Would definitely recommend it to others. Matter of fact, we're looking at planning a vacation there SOON. Loved the experience and vibe.
This is a great hotel, in the center of town. Highly recommend. The room was spacious, quiet and clean and the staff went above and beyond. If I needed anything, they were right there for me. I would definitely go back and stay again.
The Park Hyatt was fabulous It was redone new in the past 12 months and is a elegant as they come. Great spot, Amazing bed , great accommodations and have already booked a mother stay would not stay anywhere else in Yorkville