Novotel Toronto Centre
45 The Esplanade, Toronto, Ontario M5E 1W2 Canada
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Did you already book this hotel?
Tell us so we can help you plan.
Avg. $158 /night, 3/24 - 3/25
$501
per night
$326
per night
$150
per night
Mar
Apr
Mar 24
Today
Mar 26
Mar 28
Mar 30
Apr 1
Apr 3
Apr 5
Apr 7
Apr 9
Apr 11
Apr 13
Apr 15
Apr 17
Apr 19
Apr 21
Apr 23
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#25 of 126 hotels in Toronto
Location
4.8
Rooms
4.6
Value
4.2
Cleanliness
4.7
Service
4.4
Sleep Quality
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The newly renovated Novotel Toronto is nestled in the historic district of Old Town Toronto. Get a glimpse into Toronto’s past strolling through cobblestone streets, enjoy a wide array of gastronomical international treats at the St. Lawrence Market or savour the flavours from myriad restaurants and pubs. Just steps from the Hockey Hall of Fame, Harbourfront and Union Station, the Novotel is 30 minutes from Pearson International Airport and 5 minutes from Billy Bishop Airport.With a European flavour, whether you are staying for business or pleasure the hotel offers a variety of services to make any stay exceptional.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking garage
Wifi
Sauna
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Snack bar
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Air conditioning
Housekeeping
Safe
Iron
Laptop safe
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, French, Russian, Spanish and 6 more
Location
45 The Esplanade, Toronto, Ontario M5E 1W2 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Toronto Island Airport
11 min•
See all flights
Toronto Pearson Intl Airport
12.9 mi•
See all flights
King
6 min•Toronto Rapid Transit
Rental Cars
212 Restaurants
within 0.3 miles
Reviews
4.4
626 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in a coveted location, the Novotel Toronto Centre garners praise for its proximity to key attractions and Union Station. The cleanliness of its modern rooms and facilities also earns high marks among guests, save for a few exceptions.
While some visitors mention noise issues, the overall service receives accolades for its professionalism and warmth, particularly at reception and breakfast. The hotel's amenities, including a well-equipped gym, contribute to a stylish and comfortable atmosphere, though opinions on value for money vary, with parking and dining costs occasionally coming under scrutiny.
Location
Convenient
Atmosphere
Stylish
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Helpful
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
Traveler rating
- 362
- 196
- 40
- 16
- 12
Time of year
Traveler type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
First time staying at the Novotel as usually use the Omni or One King West. However the prices they were looking for were ridiculous so decided to give the Novotel a go as heard it had been fully renovated since covid etc.
Great location, 5 mins walk from Union station if you are coming on the the UP express from the airport - easy flat walk with luggage. They can also store it for you if you are there before check-in or not leaving until after check out. Plus number of restaurants on door step and 5 minute walk to St Lawrence Market, 10 mins to Distillary district and Eaton Centre. Also only 2 minutes from Berczy Park, great place to sit, relax and just watch the world go by.
Lovely reception area and welcome from staff was very friendly. We had two separate bookings for two nights in a row due to change in flights but they ensured we didnt have to move rooms. Elevators require your room keycard to operate to extremely safe.
Room had been updated and was reasonably size for a downtown hotel room which is not a suite. We had a window looking down and out onto the Esplanade bars and restaurants but we were not disturbed at all from the street - great soundproofing.
Bathroom was also very modern and good quality toiletries. Only slight complaint was the noise of the refrigerator in the room - however we switched it off during the night so problem solved.
Will definitely use again when staying downtown.
Great location, 5 mins walk from Union station if you are coming on the the UP express from the airport - easy flat walk with luggage. They can also store it for you if you are there before check-in or not leaving until after check out. Plus number of restaurants on door step and 5 minute walk to St Lawrence Market, 10 mins to Distillary district and Eaton Centre. Also only 2 minutes from Berczy Park, great place to sit, relax and just watch the world go by.
Lovely reception area and welcome from staff was very friendly. We had two separate bookings for two nights in a row due to change in flights but they ensured we didnt have to move rooms. Elevators require your room keycard to operate to extremely safe.
Room had been updated and was reasonably size for a downtown hotel room which is not a suite. We had a window looking down and out onto the Esplanade bars and restaurants but we were not disturbed at all from the street - great soundproofing.
Bathroom was also very modern and good quality toiletries. Only slight complaint was the noise of the refrigerator in the room - however we switched it off during the night so problem solved.
Will definitely use again when staying downtown.
Read more
Date of stay: July 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karan WARRAICH, Owner at Novotel Toronto Centre
Responded Aug 7, 2024
Dear shutcheson, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Novotel Toronto Centre
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked in here for one night as I wanted to stay close to the Via Rail station, I was arriving late one afternoon and leaving early the next morning. This hotel is about 10 minutes walk from the station on a reasonably busy road, so I felt quite safe in a strange city.
I had booked on a travel website and mentioned this when I checked in. The receptionist reminded me that Accor who own the chain will price match any travel website offers, I had forgotten this. Nevertheless she added the booking to my Accor account and gave me a voucher for a free drink as I have silver status with them.
My room on the third floor was very nice, a large comfortable bed, newish looking white towels and a decent shower room with both an overhead and hand held shower. They use Rituals shampoo etc which I liked, although there was no body lotion provided.
The room had the usual safe, fridge, iron, kettle, coffee maker and a large flat screen smart TV. Check in and check out was quick - they do ask for a $100 deposit to be held on a credit card when you check in but I don’t have any issues with this as most hotels I stayed in in Canada did the same. I am returning to Toronto and if I did not already have another hotel booked and paid for, I would probably return to this one.
I had booked on a travel website and mentioned this when I checked in. The receptionist reminded me that Accor who own the chain will price match any travel website offers, I had forgotten this. Nevertheless she added the booking to my Accor account and gave me a voucher for a free drink as I have silver status with them.
My room on the third floor was very nice, a large comfortable bed, newish looking white towels and a decent shower room with both an overhead and hand held shower. They use Rituals shampoo etc which I liked, although there was no body lotion provided.
The room had the usual safe, fridge, iron, kettle, coffee maker and a large flat screen smart TV. Check in and check out was quick - they do ask for a $100 deposit to be held on a credit card when you check in but I don’t have any issues with this as most hotels I stayed in in Canada did the same. I am returning to Toronto and if I did not already have another hotel booked and paid for, I would probably return to this one.
Read more
Date of stay: March 2025Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Everything we needed: good price and comfortable room. Firm but comfy bed and faux down comforter. Large bathroom with shower. The shower leaks outside, but if you hang the bathmat to dry, it does so quickly. I sleep hot and could only get the room down to 65°, which is still a little bit warm for me but tolerable. We stayed in a renovated room. Fridge, coffee, maker, and bonus! An electric kettle provided in the room.
Read more
Date of stay: March 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was a pleasant surprise. I don't recall ever staying at a Novotel property, so we took a risk based on the reviews here and it definitely paid off. The hotel was very quiet other than the usual city street noise. I usually request a room on the top floor of hotels so I can avoid hearing other people's footsteps while trying to rest. However, I was not on the top floor and never heard other guests other than the occasional closing/opening of doors. I also usually request a clean set of sheets at every hotel so that I can re-make the bed because someone else's hair is always in the bed. Not the case with this hotel! My sheets were actually changed and clean upon check-in. I don't know the young lady's name, but whoever was doing housekeeping on the 8th floor in early July is a GEM. Thank you for providing superior service!
The hotel restaurant also has great service which we enjoyed for both breakfast and happy hour. Try the cauliflower tacos - they were the best thing we ate in Toronto! Location is excellent. We didn't have to walk or Uber far for everything we planned to do. Front desk staff was very attentive and pleasant even when busy. This experience was a huge win all around!
The hotel restaurant also has great service which we enjoyed for both breakfast and happy hour. Try the cauliflower tacos - they were the best thing we ate in Toronto! Location is excellent. We didn't have to walk or Uber far for everything we planned to do. Front desk staff was very attentive and pleasant even when busy. This experience was a huge win all around!
Read more
Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Upon arrival we were informed that the jacuzzi/pool area was closed due to annual maintenance, which I was not told at booking. We were excited to try the saunas. We were disappointed to find that the saunas were in the men and women's bathrooms and was not able to go in it with your partner. We decided to order food from the restaurant downstairs and each got the "smash burger." It was most definitely not a smash burger. It was about two inches thick with no onions like it said but just tomatoes and lettuce. My boyfriend ordered a salad and they provided no dressing. There was also no aioli with the fries that we asked for. Very overpriced for the poor quality. The cheesecake was good. We also couldn't log in to any Netflix or streaming accounts on the TV. Most new/updated hotels I've stayed at provide this. The walls were paper thin and you could hear everything. When a door shut the whole floor could hear it. A maid tried to open our door and was knocking loudly hours before check out. One maid even opened our door and came into our room, without knocking before we checked out. Positives- the room was clean and bathroom was updated and nice. Everything else quite frankly sucked.
Read more
Date of stay: February 2025Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My son and I stayed here for Christmas and it was so lovely! From the minute you walk in, the lobby is beautifully elegant and the staff are so friendly and helpful. You can park for as long as you need to at the front door to take your luggage up to your room, but even the parking garage is really convenient and easy to take things up and down to. The rooms & bathrooms are so beautifully fitted out, the beds are comfortable and it’s so quiet. I would’ve loved to have stayed at Drake’s house while we were in Toronto, but this was an excellent second choice :)
Read more
Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Viktoriia Kolomiiets, Guest Services / Front Office at Novotel Toronto Centre
Responded Jan 4, 2024
Dear Valued Guest, Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon. Best wishes, VIKTORIIA KOLOMIIETS Guest Service Supervisor Novotel Toronto Centre
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Three nights at the start of a Canada/Alaska holiday then one last night before flying home, this hotel is ideally situated within 15 minutes walk of Union Station (a 25 minute train journey from the airport) and for the main Downtown sights. The rooms were pretty basic but functional and clean, fine for overnight stays but not so great if Toronto is your sole destination; not a place you could relax and spend time in.
On our last night here we decided to dine in the hotel cafe/restaurant and boy was that a mistake! Terrible food, terrible service but still up there with Toronto’s relentless overcharging so I wish we’d just gone out to a proper restaurant.
I’d say 3.5 stars in truth, 4 if you are lucky enough not to dine here.
On our last night here we decided to dine in the hotel cafe/restaurant and boy was that a mistake! Terrible food, terrible service but still up there with Toronto’s relentless overcharging so I wish we’d just gone out to a proper restaurant.
I’d say 3.5 stars in truth, 4 if you are lucky enough not to dine here.
Read more
Date of stay: May 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Go hungry rather than dine here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karan WARRAICH, Owner at Novotel Toronto Centre
Responded May 29, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and we hope that you will allow us to better serve you in the near future. Sincerely, Karan Warraich Rooms Division Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a repeat visit to the Novotel Toronto Centre, and there will be more, as I found it clean, comfortable and convenient, with friendly staff. The rooms have hard floors rather than carpet, which is a plus when it comes to hygiene. The lobby is airy and has a small selection of to-go food. There is also a convenience store next door, and a Metro supermarket five minutes away. The local restaurants are a bit frat-themed, but there are so many more to try a bit further away. The hotel is a short walk from Union Station, with connections to the UP Express to the airport, Via Rail and the subway and streetcars. Great night-time views of the CN Tower just steps away. Only a few downsides: the shower door seals don't work well, so water will escape onto the bathroom floor, and on one occasion the water didn't run hot, just lukewarm, probably because it was breakfast time and many people were getting ready for the day. One tip: do *not* use the ATM in the lobby, which charges a monstrous $7 fee for withdrawals, double what a bank ATM would charge.
Read more
Date of stay: July 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Viktoriia Kolomiiets, Guest Services / Front Office at Novotel Toronto Centre
Responded Sep 6, 2023
Dear Valued Guest, Thank you for choosing Novotel Toronto Centre once again for your recent stay and for taking the time to share your detailed feedback. We greatly appreciate your loyalty and your insightful comments, which help us maintain and enhance our services. It's wonderful to hear that you continue to find our hotel clean, comfortable, and convenient. We take pride in providing a welcoming environment for our guests. We're also grateful for your kind words about our staff and the convenient location of the hotel, with nearby dining options and the convenience store. Your insights regarding the local restaurants and their atmosphere are helpful for future guests seeking dining recommendations. Regarding the shower door issue and occasional lukewarm water, we apologize for any inconvenience you encountered. We'll address these concerns promptly to ensure a consistent and comfortable experience for all our guests. Once again, thank you for your continued patronage and valuable feedback. We look forward to hosting you again at Novotel Toronto Centre and striving to make each stay even more enjoyable. Warm regards, VIKTORIIA KOLOMIIETS Guest Service Supervisor Novotel Toronto Centre
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Very good hotel. Great location. A 7-minute walk from Central Station. Unbeatable concierge service. Breakfast is buffet and charged separately, but you can have breakfast whatever you want and that will pay (e.g. latte, toast, cream cheese, jam). Carmen in the restaurant, a gem attending and speaks Spanish
Read more
Automatically translated
Date of stay: August 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Vaya tranquilo, tiene todo cerca. Uber llega muy rápido
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is great, near the St-Lawrence market downtown and an easy walk to the subway and downtown attractions. There is also a Metro supermarket on Front street where you can get groceries to keep in the small fridge provided in each room.
During these pandemic times, the pool and the gym are closed and there is no housekeeping. I find even after the pandemic they can offer the option to forget the housekeeping to save costs, help the environment and also to avoid having to leave the room to let housekeeping in.
The room itself was very quiet on the 9th floor, newly renovated with "engineered" wooden floor, a large TV and very clean.
The only annoying thing was the parking: I was told at reception to park in the indoor parking just behind and pay them directly. When I got there signs all over told Novotel guests to register and pay at the reception and some guy came screaming at me that I would get a huge ticket if I parked there. So I go back to reception and again they say you can pay $ 33 per night here or $ 25 per night directly with them, so went back to the parking and paid 4 nights directly at the machine. I think it may be that at $ 33 per night you get in and out privileges, but at $ 25 per night not ( of course you can always pay one night at a time). A suggestion to the hotel: post on your site and at reception clear signs of the options available, their costs and the location of the parking, it would be most helpful!
Other than the parking confusion, I'd stay there again hoping the situation in the future will allow the pool to open.
During these pandemic times, the pool and the gym are closed and there is no housekeeping. I find even after the pandemic they can offer the option to forget the housekeeping to save costs, help the environment and also to avoid having to leave the room to let housekeeping in.
The room itself was very quiet on the 9th floor, newly renovated with "engineered" wooden floor, a large TV and very clean.
The only annoying thing was the parking: I was told at reception to park in the indoor parking just behind and pay them directly. When I got there signs all over told Novotel guests to register and pay at the reception and some guy came screaming at me that I would get a huge ticket if I parked there. So I go back to reception and again they say you can pay $ 33 per night here or $ 25 per night directly with them, so went back to the parking and paid 4 nights directly at the machine. I think it may be that at $ 33 per night you get in and out privileges, but at $ 25 per night not ( of course you can always pay one night at a time). A suggestion to the hotel: post on your site and at reception clear signs of the options available, their costs and the location of the parking, it would be most helpful!
Other than the parking confusion, I'd stay there again hoping the situation in the future will allow the pool to open.
Read more
Date of stay: August 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Breakfast can be added to the room charges, but some packages come with breakfast vouchers - otherwise is an additional cost but is reasonable for families.
When we went to Toronto, we hired a car, and we found it very easy to get around with the car as we had a lot of sightseeing to do.
…
"Parking is available on-site but seemed limited and is not included. Breakfast is available for a charge but kids are free."Read full review
…
PRICE RANGE
$158 - $302 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel toronto centre hotel toronto, accor toronto centre, toronto novotel
LOCATION
CanadaOntarioTorontoDowntown / Waterfront Communities-The Island / Old Toronto
NUMBER OF ROOMS
262
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingNOVOTEL TORONTO CENTRE - Updated 2025
Frequently Asked Questions about Novotel Toronto Centre
Which popular attractions are close to Novotel Toronto Centre?
Nearby attractions include St. Lawrence Market (0.2 miles), Hockey Hall of Fame (0.2 miles), and St James Anglican Cathedral (0.3 miles).
What are some of the property amenities at Novotel Toronto Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Toronto Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Toronto Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Toronto Centre?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Novotel Toronto Centre?
Conveniently located restaurants include Benares, C'est What?, and The Keg Steakhouse + Bar - Esplanade.
Are there opportunities to exercise at Novotel Toronto Centre?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Novotel Toronto Centre located near the city center?
Yes, it is 0.6 miles away from the center of Toronto.
Are any cleaning services offered at Novotel Toronto Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Toronto Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Toronto Centre offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.