It was a toss up between Omni and another historic hotel a few blocks away. Ultimately, decided on Omni due to recent glowing reviews, and I’m glad I did. We reserved a premier room based on the description, and was given a premier room different from what we expected. From thereon, we were floored at the lengths they went through (Greg, the manager, in particular) just to make sure we were satisfied with our accommodations. This despite not having top loyalty status (because yes, let’s face it, the best service is usually enjoyed by those with top status), and despite saying we were fine where we were because we were tired from the trip and did not want to deal with switching rooms, From making sure the food allergies were clearly communicated to the kitchen when we first ordered room service (they even followed up after the food was delivered to make sure everything was fine), to the level of service at Mokara Spa, to the very friendly bellhops and front-desk staff, to the very nice thank-you note left by Flordeliz (housekeeping), they made us feel like we were the only guests at their hotel. A simple question about whether their pillows are available for purchase went from the front desk, to the duty manager, to the housekeeping manager, and then they made sure to give me the answer the next day. Valet service wasn’t available due to covid, but parking is in a building right next door. The hotel is walking distance from Eaton Centre and restaurants. Shopper’s Drug Mart is a block away for snacks, water, and other essentials. Now, about the room. The size and layout of the rooms, at least the deluxe and premier ones, are not all the same, so be specific about the room you want. We ended up in a spacious interior deluxe room with 2 beds. It has a separate seating area with a couch and coffee table. The big bathroom has a walk-in shower with glass doors, not w tub/shower combo with shower curtains. The other deluxe room with 2 beds we saw has a layout and size of a typical hotel room. If service and cleanliness are big factors when you’re looking for a hotel in Toronto, look no further than the Omni King Edward.…
It isn’t perfect, but it is close. I was a long term stay. The good: Beautiful, historic building. Excellent staff. Very clean, spacious rooms. Great location. It is a great hotel and a great stay. The art and furniture and even the ceilings in our room are awesome. The not as good: TV’s need to be upgraded. Blackout curtains need to be replaced. Easy fixes that would make this place near flawless. It is difficult, for all of us, at this time. People angry and whining that some restaurants and amenities aren’t currently available seriously need to check themselves.
Popped in for a coffee. 3 coffees (2 of which were expresssos) $25 later !! The larger coffee wasn’t drinkable. The 2 expressos were ok …. Served in 2 different cups, complete with chip on the rim. Absolute rubbish experience !!! Total rip off!
The King Ed is not the hotel it used to be. We have stayed there several times over the years but this will be our last. There are better options for the same value downtown now. No room service, and no warning there wouldn’t be any, and nothing in the deluxe rooms - not even a bottle of water. The bathroom door would not close properly and after the third night it still hadn’t been repaired. Wifi was extra $$ and not the greatest service. Breakfast in the am at the Sovereign was dismal. Overall, nothing too crazy but also not what you expect for a deluxe room there. We will go elsewhere in the future.
The hotel is wonderful, full of character and history. Room was small but clean and well- appointed. Location is great for Massey Hall or major sport venues. The only disappointment was breakfast in the restaurant off the lobby. We waited for eggs and toast, and steelcut oats for an hour and a half. Toast was mushy and 2 orders arrived in one plate. Orange juice arrived with the bill (no charge but too late). Seemed be lots of wait staff though no one refilled my water glass. Coffee was as weak as the whole experience!