Cambridge Suites Toronto
15 Richmond St. E., Toronto, Ontario M5C 1N2 Canada
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About
#30 of 138 hotels in Toronto
Location
4.7
Cleanliness
4.5
Service
4.4
Value
4.3
Travelers' Choice
Voted as one of Canada's top 25 hotels, an all suite property that offers space and privacy; French doors separate the bedroom from the living room with free WiFi access. Each suite boasts an entertainment wet bar with a coffee maker, fridge and microwave; as an extension of the bathroom, we offer a private dressing area and 24 hour room service is available as part of Portico restaurant's dining experience. Hotel guests also have access to the Business Centre plus access to the Rooftop Fitness Studio featuring a breathtaking view of the City. The hotel is connected to Toronto's underground PATH, which affords the business and leisure traveller with a well lit, secured walking corridor to over 5,000 companies and shops such as the Eaton Centre. Going to the theatre? Three of Toronto's best are within two blocks of the hotel! Looking for your place in the city? You found it!
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Complimentary Instant Coffee
Business Center with Internet Access
Conference facilities
Baggage storage
Parking garage
Wifi
Sauna
Banquet room
Meeting rooms
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air conditioning
Safe
Iron
Private bathrooms
Coffee / tea maker
Microwave
Flatscreen TV
Refrigerator
On-demand movies
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
296Restaurantswithin 0.3 miles
45Attractionswithin 0.3 miles
15 Richmond St. E., Toronto, Ontario M5C 1N2 Canada
Getting there
QueenToronto Rapid Transit2 min
KingToronto Rapid Transit4 min
Rental CarsSee rental cars from $38/day
2180Reviews31Q+A100Room tips
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AVOID! Worst Hotel Service Experience Of My Life. At night they treat their own guests like unwelcomed street scum. You need to use your room keycard to enter the lobby after 11PM, but on top of that they have a rude and condescending Security Guard interrogate you, rather than a polite concierge. We wanted our friends to help us carry down balloons and cake to the Karaoke bar. They wouldn’t have it. They wouldn’t even let me use the elevator to my room before I was identified, and again this is after I accessed the lobby using my rooms keycard. At one point the guard told me to be quiet, saying 'I dont have the right to speak right now', as if he was a police officer investigating a crime. In my frustration I inserted a curse word into my question ie 'What the ---- is happening.' To that, the manager threatened to call the cops...the COPS, on their own guests, for using a curse word. Great place if you want to be treated like an unattended child or some sketchy vagrant. Next morning my partner explained what happened to the day manager but he was dismissive, said ‘that’s our policy’. He didn’t care. No apologies. Staying at a hotel, especially such an expensive one, guests should feel welcomed. ‘Welcome home’ not ‘Who the ---- are you?’ Never Again with Cambridge Suites Toronto…
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Date of stay: June 2023Trip type: Traveled as a couple
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
During my stay, I had a negative encounter with the hotel staff that left me and my partner feeling unwelcome and disrespected. The level of customer service was below any standard I have ever experienced. Evidently, the staff lacked proper training and exhibited a rude attitude towards their guests. Upon entering the lobby using our room keycard, we encountered a security guard named Vlad who was rude and condescending. Instead of a warm welcome from the manager, Mark, we faced an interrogation from Vlad. While we understood the hotel's policy of not allowing guests after 11 pm, my partner inquired if our friends could assist us in bringing down some balloons and a birthday cake. However, our request was denied. It was then that Vlad, without even identifying my partner by name, claimed that my partner, as the registered guest, had No Right To Speak?! and proceeded to block his way to the elevator. Frustrated by this display of poor customer service, my partner expressed his dissatisfaction with the situation. In response, Vlad immediately threatened to evict us for the use of a curse word. Throughout this entire encounter, the manager on duty, Mark, did not intervene or attempt to address the escalating situation. Instead, he instructed me as the other registered guest to remain silent and even went as far as threatening to involve the police. It is important to note that my friends were not engaged in any threatening behaviour. They were standing near the entrance. This hotel clearly lacks a welcoming atmosphere and treats its guests with disrespect. It is disheartening that the day manager I spoke to the next morning displayed dismissiveness and justified their staff's behaviour by citing it as their policy. Not once did he offer an apology for the distressing experience. When staying at a hotel, guests should feel valued and embraced, rather than subjected to unwelcome treatment. Unfortunately, this establishment fails to provide the hospitality one expects. I strongly advise against choosing Cambridge Suites Toronto for your accommodation needs.…
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We found this hotel location on hotwire.com. We decided to book it and glad we did. The reviews are mixed regarding the hotel’s, decor and age. However, we found that the decor and age did not impact the quality of our stay. Our room was clean, the sheets were clean, and the bathroom had the high toilets. That’s a plus when you get up in age and have a disability. We really like the spaciousness of our suite. We had two TVs, and two sinks, gave us the space we needed. The location of the hotel is about two and a half blocks from Eaton Center. You can easily access everything by walking. The staff was very friendly and helpful whenever we asked for information. Parking underground was convenient. The elevator to parking is right by the elevator to rooms. The only negatives were that the coffee in the lobby was bitter and there is no restaurant on site. Otherwise, this was a good value for what we got.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Tony H, Guest Services / Front Office at Cambridge Suites Toronto
Responded yesterday
Dear Vetskidog, Thank you for your great review. We are happy you enjoyed stay with us at the Cambridge Suites Toronto and our staff was able to help you. We are glad you were impressed by our large suites and ideal location. We look forward to seeing you again next time you return to the city!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
…to see this property so highly reviewed here. Just goes to show you that it is all about expectations. I was visiting Toronto to see my son, who attends University a couple hours away. In my search for a hotel property that could provide a true suite experience (two distinct and separate sleeping areas), the Cambridge Suites was one of only a handful of options and the least expensive of the lot, so it was the go. I found the website terribly unclear, so I called the property, and between multiple phones calls and emails with a quite helpful Mr. Chavez, we were all set. Arriving at the property, I realized it was one I was familiar with, even though I’d never stayed there before. It is a bit of a Toronto icon, with a very prominent sign. As a former Toronto resident, I recognized it immediately. Now, mind you, I have not lived in Toronto for more than 15 years. And it appears that the Cambridge Suites – Toronto has received no refresh, refurbishment, or renovation in that time. It looks tired and worn, with very “stuck in the nineties” décor. The lobby is small and cramped with furniture, and the elevators (one of which was out of service the next day during peak checkout time) are equally as small. The suite itself fit right in with the theme…90’s décor, with no effort to update. Everything looked…tired. Dated. Everything was also in good working order, but absolutely unimpressive. The bed? I’ve slept on worse, but I’ve slept on much better. TVs? Small and located in awkward spots, like they were added to the rooms well, well after the property was built. The Cambridge Suites also appears to be lacking in staff support. No bell staff – you are own your own with your luggage – and I don’t recall seeing any housekeeping staff either. The description mentions a restaurant – it has long been closed. In summary, the Cambridge Suites Toronto is NOT a “Four-Star” property as described, nor should you be fooled by the 4.5 circle ratings, or its claim as one of “Canada’s top 25 hotels”. It was clean, it was functional. That’s it. Not a single luxurious element otherwise. It served its purpose for me – a place where my son and I could stay for three days. But had I been traveling with the Mrs. and expecting a 4 star, top 25 hotels type experience, I would have been really, really disappointed and angry. Be ye advised… …
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Date of stay: March 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: This is NOT a luxury property....be ye advised...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony H, Guest Services / Front Office at Cambridge Suites Toronto
Responded yesterday
Dear GoGoBear, Thank you for your review. I'm glad Mr. Chavez was able to help you with the information you needed. I do apologize that your stay wasn't to your satisfactory and expectations. Our management will be aware of your concerns. We haven't had any major renovations to the property in a while and I'm not aware if there will be anything done in the near future. We don't have any bell staff, but we do have staff to assist with baggage when requested. We do have daily housekeeping service. Thank you for choosing to stay with us at the Cambridge Suites Toronto and we hope you do choose to stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stayed here for 3 nights at the beginning of May for a quick trip to Toronto. We took a 6 am flight from Newark so we got to the hotel at 9ish. They told us our room wouldn’t be available until 3 (check-in is at 4) but at least they were able to store our luggage. We ended up returning to the hotel at around 2 and luckily, our room was ready earlier than the quoted time. Here are some pros and cons of the stay: Pros: -There’s a mini fridge, microwave, k-cup machine and wet bar -In-room safe -Bed and pillows were pretty comfortable -USB ports -Centrally located in Downtown area. There are lots of restaurants nearby -Night light in the bathroom -Nice toiletries -Daily room cleaning. Lots of hotels nowadays only clean your room upon request ever since Covid -Two TVs -Top floor has a hot tub and a sauna, though we didn’t have time to use it -Free coffee and pre-packaged pastries in the lobby in the morning -Plenty of counter space on the bathroom sink Cons: -Rooms are a bit dated but you can tell they’re trying to add small details here and there (i.e. USB ports) -Bathroom needs to be redone. Both the shower and the sink were kind of jankity. The water from the sink’s faucet gets extremely hot and the drain was a bit clogged I don’t think I would stay again until they renovate the bathroom. However, other than that, it was overall a great and comfortable stay.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony H, Guest Services / Front Office at Cambridge Suites Toronto
Responded 4 weeks ago
Dear Melanie T, Thank you for your review. We are glad to hear you had a comfortable stay with us at the Cambridge Suites Toronto. We appreciate your feedback regarding our property with the pros and cons. We currently don't have any plans for renovations, but management will be aware of the feedback regarding the bathroom and any other concerns. We do hope you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cambridge Suites is perfectly situated downtown Toronto. Close to Eatons Centre, subway and many restaurants. Hotel was extremely clean and staff are very friendly and helpful. I would definitely stay here again.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Tony H, Guest Services / Front Office at Cambridge Suites Toronto
Responded Apr 26, 2023
Dear Gerrits-of-London-86, Thank you for your wonderful review! We are happy to hear you enjoyed your stay with us at the Cambridge Suites Toronto and the location was ideal for you. We look forward to seeing you again next time you return to the city!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
room not as promised, we opened the door to find the coffee table on the couch and the garbage cans on the counter, the lamp beside the bed did not work, mildew on the tile caulking and was also led to believe that there was a separate shower , not so, only a shower in the tub . I wont go back there
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony H, Guest Services / Front Office at Cambridge Suites Toronto
Responded Apr 26, 2023
Dear andrewaQ1822FF, Thank you for your review. I'm sorry to hear about your experience with us at the Cambridge Suites Toronto. We will look into these complaints you had and future investigate. We will mention these issues to our management to try to prevent these issues from happening in the future. I do apologize again and we do hope you give us another chance in the future when you return to the city.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff and the establishment was wonderful! My first time visiting Toronto and it was a wonderful experience. Everyone was courteous including the lady that cleans the rooms. I will definitely return and recommend this hotel to other travelers. Well done Cambridge staff!
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Date of stay: April 2023Trip type: Traveled with family
Room Tip: No continental breakfast, but each morning muffins and coffee are provided. Located downtown...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony H, Guest Services / Front Office at Cambridge Suites Toronto
Responded Apr 9, 2023
Dear A2558AJmarciab, Thank you for your wonderful review! We are happy that your first visit to Toronto and your stay with us at the Cambridge Suites Toronto was enjoyable. We look forward to seeing you again next time you return to the city!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was in the accessible suite 1210. The bathroom was a good size and the bed & pillows were fantastic. There were quite a few seating options: dining room table, wingback chairs & coach for TV, desk in bedroom. The 'kitchenette' was small but reasonably appointed for a hotel. Best of all was the location. It was 300 m (around the corner) from the event I was attending. There are many downtown/distillery district attractions within a 15 min walk. On-site parking available and cheaper than parking elsewhere nearby.
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Date of stay: March 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Don't pay the machine for parking! The value will be added to your room charge. Also, there is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony H, Guest Services / Front Office at Cambridge Suites Toronto
Responded Mar 9, 2023
Dear lam0101, Thank you for your wonderful review! We are happy to hear you had a great stay with us at the Cambridge Suites Toronto. We are glad the room worked well for you and the location was ideal. We hope to see you again next time you return to the city!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a lovely two night stay here during a snow storm. Comfy large room with good amenities. There isn’t a restaurant on the premises so we had to go out to eat. They do provide coffee and a muffin in the lobby in the morning. Coffee was fine, muffin not so much
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony H, Guest Services / Front Office at Cambridge Suites Toronto
Responded Mar 9, 2023
Dear retiredandhappy, Thank you for your great review. We are happy to hear you had a comfortable stay with us at the Cambridge Suites Toronto. We're glad that you were impressed by our large suites and ideal location. We hope to see you again in the near future when you return to the city!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$256 - $423 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cambridge hotel toronto, cambridge suites toronto
LOCATION
CanadaOntarioTorontoDowntown / Old Town / Church-Yonge Corridor / Old Toronto
NUMBER OF ROOMS
230
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Claim Your ListingCAMBRIDGE SUITES TORONTO $172 ($̶5̶4̶2̶) - Updated 2023 Prices & Hotel Reviews - Ontario
Frequently Asked Questions about Cambridge Suites Toronto
Which popular attractions are close to Cambridge Suites Toronto?
Nearby attractions include Levelup Reality (0.2 miles), The Elgin & Winter Garden Theatre Centre (0.1 miles), and Ed Mirvish Theatre (0.2 miles).
What are some of the property amenities at Cambridge Suites Toronto?
Some of the more popular amenities offered include free wifi, a fitness center, and a hot tub.
Which room amenities are available at Cambridge Suites Toronto?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Cambridge Suites Toronto?
Guests can enjoy free instant coffee during their stay.
Is parking available at Cambridge Suites Toronto?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Cambridge Suites Toronto?
Conveniently located restaurants include Richmond Station, George Restaurant, and The Keg Steakhouse + Bar - York Street.
Are there opportunities to exercise at Cambridge Suites Toronto?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Cambridge Suites Toronto located near the city center?
Yes, it is 0.6 miles away from the center of Toronto.
Are any cleaning services offered at Cambridge Suites Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Does Cambridge Suites Toronto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Cambridge Suites Toronto?
Many travelers enjoy visiting The Elgin & Winter Garden Theatre Centre (0.1 miles), Spadina Museum (2.4 miles), and Casa Loma (2.4 miles).