When we got there the room we got had a temperature of 60 degrees., We tried to turn the heat up and it would not turn on. We complained to the desk and they said they world have engineering look at it. The engineering guy said he could do nothing because they were still on a summer system. But gave us a space heater which did not do much. Because of this my daughter got sick ( cough stuffy nose etc) and she had trouble sleeping the next couple of nights. Other complaints - no usb ports to charge items, Grout in bathroom shower/Bath was moldy and dirty. Decor is old. Positives, staff (housekeeping/front desk/valet) were very nice, Other note: (may not be hotel related) but the store in the hotel, beware if you buy milk from them, they sold us expired milk which I had to go back a return. Which he did not want to refund me. . Not worth 700$ a night for a premium room…
The hotel was clean and comfortable. Michael at the front desk was kind and great to work with! I stayed for 2 nights during a business trip. The hotel was centrally located and within walking distance to some nice restaurants. Would definitely stay here again.
I stayed at the "club level" and staff was amazing (Cecilia and Antoinette) - so helpful and friendly, will defintely go back. The rooms were clean and I found it super easy to work from there with all the hlp from the staff, in terms of printing documents for me etc...
Another amazing stay at the Intercontinental Toronto Centre. Impeccable service, tidy, functional and perfectly located for all my businesses during the TIFF. Look forward to coming here again next year. A special thanks to the team at the Club Lounge, with a deference to Cecilia and Antoinette who, to me, were the daily friendly face of the Interconti (great breakfasts there, by the way). Anna the concierge was also extremely helpful and kind, with always the right suggestions and recommendations. Couldn’t be happier.
More than the room which was lovely. More than the food which was yummy. It was the staff. Specifically Antoinette & Cecilia On the 8th floor concierge. They were most accommodating and were so warm to my family and I. A return visit is definite as these warm people made this hotel feel like home away from home. Thank you.
Can you believe it ??? You must pay for bottled water at this hotel despite spending close to 500 Sterling for one night, they brazenly expect you to pay for a bottle of drinking water ??? I am a platinum member of IHG and have been loyal to the brand for many years, this is going to be my last stay in an Intercontinental Hotel, such a shame but they are taking the Mickey by attempting to charge for a bottle of water, simply outrageous.
Superbly located for the convention centre, the theatre district, Roy Thomson Hall, aquarium, CN Tower and so forth. Excellent service standards. Truly comfortable bed in a large quiet room. Wifi works well. We stayed during TIFF and the location worked really well.
Pavlos made my stay truly feel just like home. The Club Executive level is every bit relaxing and helpful. No question Pavlos wouldn't answer or problem he couldn't solve. The property has a true gem!
As with any hotel in downtown Toronto the Intercontinental Toronto doesn’t come cheap but if you’re going to stay downtown this is one of the best options location wise. Staff is incredibly friendly and professional and make you feel welcome at all times. Rooms are impeccably clean and spacious. The hotel itself is a short drive from Billy Bishop airport and walking distance to many of Toronto’s top tourist sites. Restaurant options in the downtown core are endless and the Front St location has you right in the heart beat of the city. There’s no other hotel I’d rather stay at when staying in the city.
The hotel is in a great location, close to the Rogers Centre /Tower/waterfront etc. Except for the lounge, (new hire i think) the service was excellent. The room was clean and comfortable . The hotel is right across the street from the train station so its perfect to commute to the airport. Will return to this hotel again when in Toronto.