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Thompson Toronto - A Thompson Hotel

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#20 of 135 Hotels in Toronto
Certificate of Excellence
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1,060 Reviews from our TripAdvisor Community

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Showing 1,033: English reviews
Montreal, Canada
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 21, 2015

I was actually very excited to stay at the Thompson,since I heard a lot of great things... espacially from the rooftop pool. First, the pool is closed every Monday (and I stayed there on a Monday), Also, the room is pretty small and the design seems a bit outdated (I guess it was cool 5 years ago). Not worth the... More 

Helpful?
Thank guy_mtl
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear guy_mtl, Thank you for sharing with us. Our rooftop pool is open 7 days a week in the summer. The hours are 7am to 7pm Sunday to Friday and 7am to 4pm on Saturdays. Please connect with us directly or refer to our website for event closures. Sincerely, Paula More 

london, ontario
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 17, 2015

We stayed here for one night to go to a concert. First impression of the hotel is that it was quiet and very modern. The front desk was friendly and very helpful. Our room was a king suite which wasn't large but very comfortable. I liked the white linens and the fact that there wasn't any carpet in the room... More 

Helpful?
1 Thank renae72
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear renae72, Thank you for sharing with us! We are glad that you enjoyed your stay and had some time to enjoy the rooftop lounge and pool. Last week we did have a brief water shut down from 1 to 3 am to test and maintain our water lines but this is not a regular occurrence. We offer Valet parking... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed July 15, 2015

We booked the hotel using hotwire for my girlfriends birthday. We had an incredible stay. Stella checked us in, she was very sweet and friendly. As soon as she heard it was my girlfriends birthday she whispered to me "does she like red or white wine". 10 mins later we received a bottle of white wine and a birthday card.... More 

Helpful?
Thank JamesonTJ
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear JamesonTJ, Happy Belated Birthday to your girl friend. We are thrilled to hear that her Birthday Celebration was enjoyable. We look forward to welcoming you back with us! Sincerely, Paula More 

1 review
5 of 5 stars Reviewed July 15, 2015 via mobile

We stayed at the Thompson for a night and were given a warm welcome and friendly service from the start. We had a drink on the rooftop bar that gave a stunning view of the Toronto skyline followed by a delicious breakfast in bed delivered by a friendly room service attendant so I could watch my beloved Manchester United in... More 

Helpful?
Thank Thomasdmay
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Thomasdmay, Thank you so much for sharing your experience with us! We are delighted to hear that you enjoyed your stay and hope to welcome you back with us very soon, Sincerely, Paula More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015

Stayed at the Thompson Toronto during my visit to Toronto this weekend. Everything from customer service, room cleanliness, food, drinks and atmosphere was excellent. The location of the hotel is great as it is central and everything is within walking distance. On our first evening we ate the diner downstairs. Food was excellent and prices were reasonable. Highly recommend the... More 

Helpful?
1 Thank manal a
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear manal a, Thank you so much to letting us know how you enjoyed your stay with us! Chef Kevin's Truffle Mac & Cheese is always super popular, he'll be delighted that you enjoyed it, we hope to welcome you back with us very soon! Warmest Regards, Paula More 

Toronto, Canada
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed July 14, 2015 via mobile

The Thompson Toronto nothing special. Its excruciatingly dark elevators, entrance, bar, and lobby made it as welcoming as a haunted house. In addition, the young escorts with plastic frowns didn't create an atmosphere worth returning to. The room was lovely, but based on the pretentious vibe downstairs we were underwhelmed. I'll stay at a Holiday Inn over the Thompson any... More 

Helpful?
Thank beansington
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear beansington, Thank you of sharing with us. We care a great deal about our guests experience and pride ourselves on our warm and welcoming atmosphere and helpful and friendly staff so if your experience did not reflect this, it is very concerning. The Wildflower Lounge is not operated by the Hotel, if your experience was related to your time... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 12, 2015 via mobile

Terrible customer service, I was trying to make reservations and they kept on hanging up the phone. First I thought it was a connection difference till I realized they kept switching the phone around to different hostess. Very unprofessional felt judged just from trying to make a reservation over the phone, They tried scaring me away with the pricing telling... More 

Helpful?
2 Thank Tyrie D
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear Tyrie D, Thank you for sharing with us, we don't have hostesses who make Hotel reservations and as such your review is very concerning. If you'd like to visit us you can certainly contact us directly, or alternately, at your convenience, hotel reservations can easily be made on our website. We are always available to answer any questions you... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed July 11, 2015

Most importantly the room was clean, service is excellent, staff very respectful. Excellent location, Great restaurant and very modern bar with breathtaking views and incredible service! Bartender Tiffany best ever service. Definitely our go to place when visiting Toronto!

Helpful?
Thank MikenAdele
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear MikenAdele, Thank you for your review! We always enjoy hearing from our guests and appreciate you letting us know how we did. We will share your kind mention with Tiffany as I know that she will be thrilled. We hope to welcome you back with us very soon, Warmest regards, Paula More 

Belleville, Canada
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed July 8, 2015

This place was modern, swanky, well decorated, and very comfortable. The service was great. I am a sucker for a smooth, quick check-out. The wedding was incredible and the food was delicious! Definitely a great venue for weddings.

Helpful?
1 Thank catlady2000
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear catlady2000, We are thrilled to hear that you enjoyed your stay with us while attending a wedding at the Hotel. Now you can look forward to the photographs which I am sure will be breathtaking! We hope to welcome you back again soon. Best Regards, Paula More 

austin
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 8, 2015

I'm not a huge fan of the Thompson Hotels, but I preferred this to ones I've stayed in in Chicago and NY. Good location, friendly staff. Breakfast came with our room, and it was solid. Nice, spacious room. But it still has that Thompson scene going on, which while not as annoying as the W, is still pretty annoying. So... More 

Helpful?
Thank stevendilley
Paula D, Guest Relations Manager at Thompson Toronto - A Thompson Hotel, responded to this review

Dear steven d, Thank you sharing your review, we are glad to hear that you enjoyed your stay with us at the Thompson Toronto Hotel. We would love to welcome you back again soon! Best Regards, Paula More 

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Staying in Downtown West

Neighborhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Conference Facilities
Official Description (provided by the hotel)
Thompson Toronto, Thompson's first international addition, opened the summer of 2010 in the diverse and artistically driven King West Village, a neighborhood adjacent to the city's financial and entertainment districts. Designed by Studio Gaia, 102 ultra-sleek guestrooms feature dark hardwood flooring, contrasting accents in lush orange and cool white, and floor to ceiling windows with sweeping views of Toronto's cityscape. The hotel's three dining facilities cater to all tastes: offering comfort food at The Thompson Diner, a modern incarnation of the quintessential 24-hour American diner, and traditional Japanese at Wabora Sushi.Other hotel amenities include a state of the art screening room, an exclusive nightclub, 1812, and Toronto's first and only rooftop pool bar and lounge. ... more   less 

Additional Information about Thompson Toronto - A Thompson Hotel

Address: 550 Wellington St W, Toronto, Ontario M5V 2V4, Canada
Location: Canada > Ontario > Toronto > Downtown West
Price Range: $227 - $527 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Thompson Toronto - A Thompson Hotel 4.5*
Number of rooms: 102
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Hotel Style:
#12 Spa Hotel in Toronto
#15 Luxury Hotel in Toronto
#22 Business Hotel in Toronto
#25 Romantic Hotel in Toronto
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