Thompson Toronto - A Thompson Hotel
2,094 reviews
#37 of 142 Hotels in Toronto
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550 Wellington St W, Toronto, Ontario M5V 2V4 Canada
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About
#37 of 142 hotels in Toronto
Location
Cleanliness
Service
Value
Travelers' Choice
Thompson Toronto, Thompson's first international addition, opened the summer of 2010 in the diverse and artistically driven King West Village, a neighborhood adjacent to the city's financial and entertainment districts. Designed by Studio Gaia, 102 ultra-sleek guestrooms feature dark hardwood flooring, contrasting accents in lush orange and cool white, and floor to ceiling windows with sweeping views of Toronto's cityscape. The hotel's three dining facilities cater to all tastes: offering comfort food at The Thompson Diner, a modern incarnation of the quintessential 24-hour American diner, and traditional Japanese at Wabora Sushi.Other hotel amenities include a state of the art screening room, an exclusive nightclub, 1812, and Toronto's first and only rooftop pool bar and lounge.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Nightclub / DJ
Car hire
Parking
Wifi
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Location
Full view
98Great for walkers
Grade: 98 out of 100
96Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
Contact
550 Wellington St W, Toronto, Ontario M5V 2V4 Canada
Getting there
St. AndrewToronto Rapid Transit19 min
OsgoodeToronto Rapid Transit19 min
Rental CarsSee rental cars from $19/day
2,094Reviews24Q+A100Room tips
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We stayed here for one night for a Christmas party. Great downtown location with great view of CN tower from the upper bar area. The rooms are beautiful modern as well as the entire hotel. We got valet service and they went over and above. When we arrived at our room which was supposed to have a balcony. There was no delay to switch us without any inconvenience. Our valet also went and filled the ice buckets for us. There is a restaurant on site. Quite pricey but food and service was good. Would definitely stay again
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Date of stay: December 2019
Location
Service
Sleep Quality
Room Tip: Great views great location and modern
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Helpful
They did warn us that the place was closing for renovation in January. While the few people working were very nice if they could be found, no dining options were really available over Christmas. No bar was open. And few other guests. Basically, we felt like extras in “the shining” sitting in an empty, boozeless bar. Good news: no Demons. From what I understand, 1-hotels is taking over from Hyatt. And while Hyatt did warn us about the renovation, we were also assured that all services would be available. I can’t tell you not to go to the Thompson (you won’t be able to in this iteration) but I can tell you my disappointment with Hyatt, which should have been more honest. Caveat emptor I know, but still.
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Date of stay: December 2019Trip type: Traveled with family
Helpful
The hotel is really nice. Rooms stylish, clean and comfortable, the toiletries are great and the bed is very comfortable. The staff are great: receptionists warm and friendly, helpful and efficient. I had dealings with a maintenance guy called Randy, who was incredibly polite, friendly, helpful and got stuff done, quickly! My only (small) moan is that it seems a bit of a party hotel, and so consequentially was quite noisy. I was woken several times by other guests’ boisterous behaviour in the corridors. Other than that, great!
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Date of stay: December 2019Trip type: Traveled on business
1 Helpful vote
Helpful
A great experience at this hotel - amazing service. Lobby smells amazing. The beds are really comfortable and the room I stayed in was spacious - lots of room to relax at the end of the day. Front desk staff were very friendly and efficient.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
I have previously stayed at the Thompson without incident. Last night we were celebrating a friends 30th birthday in the rooftop lounge. We had a large group of about 15 and purchased bottle service. Initially, we were very pleased with our table and the view. Unfortunately things declined quite quickly. Around 1:30 myself and two friends decided to go downstairs for some air. Upon reentering the hotel we were advised that we were not allowed back up. Given that there is security at the elevator in the lounge. And at the lobby. And at the front door, I would expect to be given notice that if you leave, you cannot return. Or some kind of signage at least. Otherwise I certainly wouldn’t have left without my jacket and purse. My friends as well. Or without saying bye to the rest of our group. I understand that the lounge closes at 2AM. And since the night was coming to an end I wouldn’t have minded leaving a little early. Never in my life have I been spoken to by members of staff in such aggressive and demeaning manners. I am an avid traveller and have stayed in numerous hotels around the world, and this has been the absolute worst treatment to a paying customer I have ever received . We were denied access to the roof simply to get our belongings. Apparently we were to wait in the lobby until our friends were done with the party for them to bring our stuff down. We also met a couple who were having the same issue. I honestly didn’t want to take it here but I feel I need to: Out of a group of 5 being denied entry I just so happen to be the only white person.After pleading with reception for 10-15 minutes even going so far as to ask a member of staff to go up on our behalf. I was specifically brought to the front desk to explain our situation I was issued to the service elevator by a member of staff to be escorted up to collect everyone’s belongings. While waiting at the elevator doors, another member of staff came up to me and physically got in my face as to why I was there. As she was yelling in my face the elevator doors open and two other members of staff were waiting to take me up. I was then told I needed to show her some respect because she works there and that this is a courtesy being extended to me. Well thank you for being so gracious as to allow me to leave with my coat and purse. Once upstairs I was told that now it was okay and that I could stay with the rest of the group. As if I would ever want to spend another minute in this hotel. The level of discrimination my friends faced by members of the staff of this supposedly 4 star hotel absolutely broke my heart.…
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Date of stay: December 2019Trip type: Traveled with friends
2 Helpful votes
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LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Fashion District / Waterfront Communities-The Island / Old Toronto
NUMBER OF ROOMS
105
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Claim Your Listing Frequently Asked Questions about Thompson Toronto - A Thompson Hotel
Which popular attractions are close to Thompson Toronto - A Thompson Hotel?
Nearby attractions include CHILL Ice House (0.04 miles), Goldie (0.08 miles), and The Bentway (0.3 miles).
What are some of the property amenities at Thompson Toronto - A Thompson Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Thompson Toronto - A Thompson Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Thompson Toronto - A Thompson Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Thompson Toronto - A Thompson Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Thompson Toronto - A Thompson Hotel?
Conveniently located restaurants include Jacobs & Co. Steakhouse, Wilbur Mexicana, and Rodney's Oyster House.
Are there opportunities to exercise at Thompson Toronto - A Thompson Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Thompson Toronto - A Thompson Hotel located near the city center?
Yes, it is 0.8 miles away from the center of Toronto.
Are any cleaning services offered at Thompson Toronto - A Thompson Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Thompson Toronto - A Thompson Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Thompson Toronto - A Thompson Hotel?
Many travelers enjoy visiting The Elgin & Winter Garden Theatre Centre (1.3 miles), Spadina Museum (2.5 miles), and Casa Loma (2.5 miles).