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Canadas Best Value Inn - St. Catharines

Traveler (41)
Room & Suite (48)
Pool & Beach (3)


#6 of 7 hotels in St. Catharines
Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Fax / photocopying
24-hour front desk
Free internet
Public wifi
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Room features
Non-smoking rooms
Smoking rooms available
Air conditioning
Flatscreen TV
Good to know
Languages Spoken
English, Hindi, Urdu
46Room tips
Traveler rating
  • 64
  • 60
  • 29
  • 30
  • 45
Time of year
Traveler type
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Popular mentions
Checked in last night at 11:30 pm. Got to my room to find there was no television remote, had to call the office and they took over an hour to find one. ..I then tried to log into the internet....NO GO....I was then told the internet and wifi was not available....I called the front office once again to express my concerns. The office could not provide me with any clear answer as why I could not access the television or internet. ....Instead..I was was met at 2:41 am with excessive knocking on the door by the owner 'Manny" and his minion bodyguard full of tattoos knocking on my door ...I was given an ultimatum to leave and "pack my bags" and would be reimbursed 50% of the money I just paid. ...I remained calm and expressed my concern of the time of the morning this was. While standing in my room, I had expressed to the owner" that he was smoking a cigarette and I have asthma when I clearly asked for a non-smoking room". He and his "Body guard Minion" told me just leave. Fine I said. When I proceeded to pack my bags up ....they then accused me of only wanting the internet to look at pornography. (I do not watch pornography) ...I then did get some sleep ..2 or 3 hours.... then woke to an assistant or chambermaid telling me to pay again for another day or she would call the police!!! and have me removed........WOW.....WOW.....WOW ....good job #CBVI
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I found the rooms to be very clean, the staff very pleasant and helpful. Nice hot showers, good AC; Good price point, great convenient location. Stayed here for a few weeks, and came back for a second stay due to the great staff. I would highly recommend a stay here very highly!
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Review collected in partnership with this hotel
Response from MannyGrewal1, Manager at Canadas Best Value Inn - St. Catharines
Responded 1 week ago
Thank you Wander for your feedback on Trip Advisor. We appreciate the kind words and strive to do the best we can for our valued guests. Having this feedback allows us to see we are on the right track and gives us the confidence to keep going in the right direction. Hope you are well and in the future if you need us again feel free to contact us. We always love to see familiar faces back.
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As we told your cashier the bathtub had NO grab bars, so accordingly slips in the bathtub could happen causing serious injury to your guest. Also, a short person in the tub would not even be able to grab the curtain bar. VERY dangerous.
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Review collected in partnership with this hotel
Response from MannyGrewal1, Manager at Canadas Best Value Inn - St. Catharines
Responded 1 week ago
Dear Curious, We thank you for your feedback on Trip Advisor. I believe when you were checking in you were looking for a handicap room type. Unfortunately at that time we did not have any. We do however have rubber bath mats in the tubs. This reduces the chances of slipping or having to grab the curtain bar. I would suggest if you feel this is very dangerous, you should book a handicap room type ahead of time. This will make you feel a lot more comfortable and not at risk of injury. Thank you for your stay.
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Room was clean, location was favorable for us. I reserved for 2 days, but due to a family emergency had to leave on the morning of the 2nd day. Even though the contract stated that cancellations required 24 hours, they honored my request and did not charge me for the 2nd night... they also went above and beyond to call me back to let me know that there was no charge. I will be coming back again, because good customer service deserves to be acknowledged. Thank-you!
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Response from MannyGrewal1, Manager at Canadas Best Value Inn - St. Catharines
Responded Jun 7, 2019
Thank you Jerry for your feedback. We understand things happen that are sometimes not in our control. We value our guests and try and go above and beyond to make them as comfortable as possible. We hope you had a safe drive home. We hope to see you again on your next travel.
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We booked a room during an emergency and the staff was EXTREMELY friendly, kind, and helpful. The room itself was shockingly nice for the price you pay. It felt as if we had walked into a luxury hotel. The outside appearance of the building is extremely clean and modern, which made is very welcoming. The front office is large and very nice. The room itself appeared to have been newly renovated (or just that nice!) and everything in the room was VERY clean. The room itself even smelled clean and all the appliances and electronics in the room worked great, and we actually ended up in a room with a smart TV. The beds were also extremely comfortable and warm. If we are ever in this area again, this will he where we go to stay. We are thoroughly impressed and definitely recommend!
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Response from MannyGrewal1, Manager at Canadas Best Value Inn - St. Catharines
Responded Jun 7, 2019
Thank you Jordan for your review. We are glad you enjoyed your stay with us and some of the new changes we have made at the property. We will always continue to make changes to make our guests feel more at home. Thank you for your stay.
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$77 - $164 (Based on Average Rates for a Standard Room)
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