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Canadas Best Value Inn - St. Catharines

Traveler (41)
Room & Suite (48)
Pool & Beach (3)

About

#6 of 7 hotels in St. Catharines
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
Room features
Air conditioning
Microwave
Refrigerator in room
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
227Reviews
5Q+A
46Room tips
Traveler rating
  • 64
  • 60
  • 29
  • 30
  • 44
Time of year
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Popular mentions
I found the rooms to be very clean, the staff very pleasant and helpful. Nice hot showers, good AC; Good price point, great convenient location. Stayed here for a few weeks, and came back for a second stay due to the great staff. I would highly recommend a stay here very highly!
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Review collected in partnership with this hotel
Response from MannyGrewal1, Manager at Canadas Best Value Inn - St. Catharines
Responded 1 week ago
Thank you Wander for your feedback on Trip Advisor. We appreciate the kind words and strive to do the best we can for our valued guests. Having this feedback allows us to see we are on the right track and gives us the confidence to keep going in the right direction. Hope you are well and in the future if you need us again feel free to contact us. We always love to see familiar faces back.
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As we told your cashier the bathtub had NO grab bars, so accordingly slips in the bathtub could happen causing serious injury to your guest. Also, a short person in the tub would not even be able to grab the curtain bar. VERY dangerous.
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Review collected in partnership with this hotel
Response from MannyGrewal1, Manager at Canadas Best Value Inn - St. Catharines
Responded 1 week ago
Dear Curious, We thank you for your feedback on Trip Advisor. I believe when you were checking in you were looking for a handicap room type. Unfortunately at that time we did not have any. We do however have rubber bath mats in the tubs. This reduces the chances of slipping or having to grab the curtain bar. I would suggest if you feel this is very dangerous, you should book a handicap room type ahead of time. This will make you feel a lot more comfortable and not at risk of injury. Thank you for your stay.
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Room was clean, location was favorable for us. I reserved for 2 days, but due to a family emergency had to leave on the morning of the 2nd day. Even though the contract stated that cancellations required 24 hours, they honored my request and did not charge me for the 2nd night... they also went above and beyond to call me back to let me know that there was no charge. I will be coming back again, because good customer service deserves to be acknowledged. Thank-you!
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Response from MannyGrewal1, Manager at Canadas Best Value Inn - St. Catharines
Responded Jun 7, 2019
Thank you Jerry for your feedback. We understand things happen that are sometimes not in our control. We value our guests and try and go above and beyond to make them as comfortable as possible. We hope you had a safe drive home. We hope to see you again on your next travel.
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We booked a room during an emergency and the staff was EXTREMELY friendly, kind, and helpful. The room itself was shockingly nice for the price you pay. It felt as if we had walked into a luxury hotel. The outside appearance of the building is extremely clean and modern, which made is very welcoming. The front office is large and very nice. The room itself appeared to have been newly renovated (or just that nice!) and everything in the room was VERY clean. The room itself even smelled clean and all the appliances and electronics in the room worked great, and we actually ended up in a room with a smart TV. The beds were also extremely comfortable and warm. If we are ever in this area again, this will he where we go to stay. We are thoroughly impressed and definitely recommend!
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Response from MannyGrewal1, Manager at Canadas Best Value Inn - St. Catharines
Responded Jun 7, 2019
Thank you Jordan for your review. We are glad you enjoyed your stay with us and some of the new changes we have made at the property. We will always continue to make changes to make our guests feel more at home. Thank you for your stay.
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First the good, Location, right next to thr QEW. Clean where it it had to be, such as bed, floor (vinyl), bathroom sink, toilet, marble shower walls, and NO bed bugs (we checked all over and around the bed before we unpacked. It was pretty quiet, beds were comfortable, staff was friendly and accommodating. The bad, rooms, furniture, hallways and fixtures (closet racks, lugggage rack, doors, curtains) are in a desperate need of updating. The bathtum was a yellowis whiteThe chairs and paint on the walls look liked new, back in 1985. The hotel is WELLl worn in. The bathroom door could not be closed due to all the screws were stripped out. I was able to hand turn the door bolts, and get 2 of 6 to hold door in place.The other screws were stripped,Hallway walls were beat up, and a paint job would not make things better, due to the dents and rough surfaces. There was a smell in the air, like cleaning product, or like Febreze. You could taste the odor in the air. NO breakfast, but they did have coffee.
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Response from MannyGrewal1, Manager at Canadas Best Value Inn - St. Catharines
Responded May 29, 2019
Thank you onedaddeo four your feedback. We appreciate all the great things you had to say. We are glad you like the location and found the property clean. We have done some renovations on the interior of the property and that is why the hallways need a bit of love and attention. We will be starting the hallways next week. Thank you for your stay with us. Have a safe drive home.
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PRICE RANGE
$77 - $164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
travelodge st. catharines hotel st. catharines, st. catharines travel lodge, travel lodge st. catharines
FORMERLY KNOWN AS
Travelodge St. Catharines
LOCATION
CanadaOntarioSt. Catharines
NUMBER OF ROOMS
50
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