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BEST WESTERN St Catharines Hotel & Conference Centre

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375 Reviews from our TripAdvisor Community

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Showing 361: English reviews
Newmarket, Canada
5 of 5 stars Reviewed yesterday NEW

We found the location easy to access and on routes to sites we wanted to visit. Very clean, and a good place to rest. Breakfast was nicely presented, a good variety which was nice and hot and easy to choose. There was plenty of room to sit and enjoy your breakfast.Staff were very helpful and made our stay easy and... More 

Review collected in partnership with Best Western

Helpful?
Thank Avis E
Georgetown, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Hotel has become a hotel for sports teams. Kids playing hockey in the halls at night. Folks partying in the halls drinking beer. Manager "Lela" was great in moving me to another room but told me that they can't do much as the teams contracs with the hotel only mandates quiet after 11:00 pm. If that's your idea of a... More 

Helpful?
1 Thank Brent113
Erie, Pennsylvania
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

I arrived before all the members of my family I was coming from Erie Pa and they were from Montreal. I went to the front desk to pick up my key they asked me the reservation number they asked for my ID, got my key everyone were very pleasant. When the rest of us showed up they did the same... More 

Helpful?
Thank leeze8
1 review
5 of 5 stars Reviewed 1 week ago

We knew when booking this hotel, that it was an older property. Upon arrival, we found our room a bit dated - but clean and functional. We were put in a room in the executive wing which had a controlled key access. That area is very quiet - no problems with any noise at all. The shining glory of this... More 

Helpful?
Thank Dave M
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you Dave for your feedback. We appreciate you staying with us and look forward to welcoming you back soon again. More 

Toronto, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After getting off the Go Niagara Express train, its only a 4 km bike ride to this hotel. The next day we rode to Fort Erie 70 km and then 100 km back to St Catharines the next day. Staying at hotel like this one, guarentees a good nights sleep so you can tour along a picturesque canal all day... More 

Review collected in partnership with Best Western

Helpful?
Thank Torontoterry27
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. We appreciate you're feedback and glad you had a chance to enjoy some of the cycling routes in the Niagara Region. Please visit us again soon. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed here for a wedding at a nearby winery. After a very complicated check-in we found our room, which was run-down and depressing at best. This 2 story hotel surrounds a courtyard with a small pool and a mini-golf course, has a gym and a restaurant on site. We used none of it. The hotel's proximity to the highway... More 

Helpful?
1 Thank Sarah J
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We take pride in providing a quality stay for all our guests and we failed in this case. We will look into the maintenance issue you experienced during your stay. Please visit us again soon. More 

oshawa, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I have stated at this hotel many times over the years even before it became a Best Western. I have always found it to be a very enjoyable stay. The rooms are clean. The staff is friendly and helpful. The pool is very enjoyable and the restaurant is clean and satisfactory. I look forward to staying there again in the... More 

Review collected in partnership with Best Western

Helpful?
Thank Anne Y
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you Anne for choosing Best Western St Catharines! We love our regulars and look forward to seeing you soon again. More 

Windsor, Canada
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Based on Trip Advisor reviews we decided to stay here for two nights while visiting Niagara on The Lake. This hotel is good, not a 5-star, but a good 4- star. Bedding is lovely, white and clean. The restaurant provides a free buffet breakfast in the morning that is the best I've ever had (for a hotel). Hot fresh scrambled... More 

Helpful?
Thank Ren026
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. We take pride in providing a hearty breakfast for our guests to enjoy. We will be sure to contact our landscaping company to remove any litter in our beautiful courtyard. Hope to see you again soon. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

The rooms are very spacious and clean .Bed is comfortable and Internet is great which is the most Important on business trips.Breakfast was delicious with a great variety of choice in a relaxed quiet atmosphere in the restaurant.

Helpful?
Thank Brenda B
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. We invested in a new high speed internet service to accommodate the ever growing demand in internet usage as we understand it is important for our business and leisure travelers. See you again soon. More 

Saskatoon, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We stayed here for 2 nights, and it was the worst hotel we have ever stayed in, we were so disappointed!!!!!! We were on the ground floor...the patio door didn't lock, just a little stick in it. The room was so musty smelling it made me sick, I had such a headache in the night...got up to take a pill...drank... More 

Helpful?
1 Thank kene859
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for responding on Trip Advisor. On behalf of management and staff, we would like to apologize for not meeting and exceeding your expectations during your stay. We take pride in providing superior product and service and we failed to do so during your stay. We hope you will try us again as we always plan for updates and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Breakfast
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 

Additional Information about BEST WESTERN St Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
Location: Canada > Ontario > St. Catharines
Price Range: $93 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN St Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
BEST WESTERN St Catharines Hotel & Conference Centre St. Catharines, Ontario
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