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Hotel Indigo Ottawa Downtown

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#18 of 66 Hotels in Ottawa
Certificate of Excellence
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Hotel Indigo Ottawa Downtown
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978 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo Ottawa Downtown
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Showing 864: English reviews
Truro, Nova Scotia
Reviewed 4 weeks ago

Stayed here for three nights on business and the entire staff made me feel welcomed and appreciated. Katie on the front desk went above and beyond for us several times. The location is great, the beds are comfortable and I will stay here again for sure!

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Helpful?
3Thank H6154GOcarolyng
Kim J, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear H6154GOcarolyng, Thank you for choosing Hotel Indigo for your recent business trip to Ottawa and for rating us a 5 Star from your stay experience with us! We are delighted to read how much you enjoyed your stay from our welcoming staff to our great location to our comfortable beds. Your comments have been shared with Katie and the...

Winnipeg, Canada
Reviewed 5 weeks ago via mobile

Centrally located, this hotel is convenient to be in walking distance of a good many of Ottawa's attractions. A "boutique" style hotel that offers earplugs on the night table. Pleasant enough but some rooms look down to the reception area and offer no external window. Stay was noisy at night.

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Helpful?
3Thank Valknitting
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Valknitting, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience. We are delighted to read that you enjoyed your stay with us and appreciated our central downtown location. We look forward to welcoming you back on your next visit to our neighbourhood. Best, Kim, General Manager

Vancouver, Canada
Reviewed November 1, 2016

Stayed here every time I went to see a performance at the National Arts Centre. It is close to everything in the capital area, and it's a really neat space with a cool vibe. I found the staff to be very friendly, and the price is reasonable for the area. I recommend it to everyone.

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Helpful?
2Thank earlsjenkins
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear earlsjenkins, Thank you for choosing Hotel Indigo as your hotel of choice when attending a show at the NAC and for taking the time to share your stay experience. We are delighted to earn a 5 Star Rating from you and that you find our staff to be friendly and our location ideal. Thank you for the recommendation! We...

Georgia
Reviewed November 1, 2016

I was all set to like this place. Great location. Cute lobby, cute room....but when I went to pull down my bedding - there was a big brown spot on the fitted sheet. I immediately called the front desk, and instead of apologizing and saying they will be right up w/ a change of bedding - he begins questioning me....

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Helpful?
1Thank GeorgiaMurphy
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear GeorgiaMurphy, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience. Please accept my sincere apologies for the less than satisfactory stay you had with us. Our goal is to deliver an inspired stay experience and I am disappointed this was not the case for you. The...

Dundas, Ontario
Reviewed November 1, 2016

Everything was great! Location was perfect for walking everywhere hotel was super clean, room was very nicely done including a fridge and staff was friendly and welcoming. Nice gym pool etc... Would definitely return

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Helpful?
2Thank LaneDowhaniuk
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear LaneDowhaniuk, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience. We are delighted to have earned a 5 Star Rating from you and to read how much you enjoyed your stay from the friendly and welcoming staff to the cleanliness to our perfect location! We look...

Timmins, Ontario
Reviewed November 1, 2016

My stay at indigo hotel was great. We had good service. The rooms were clean. Food was good. I will recommend this hotel. Good location. Staff are really friendly and client oriented which is very appreciated.

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Helpful?
2Thank nathaliebK4626DU
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear nathaliebK4626DU, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience. We are delighted to read how much you enjoyed your stay with us from the friendly service to the clean room to the good food. We look forward to welcoming you back on your next visit...

Ottawa, Canada
Reviewed October 30, 2016

Nice hotel, centrally located downtown. My only concerns were that there wasn't enough light in the bathroom for putting on makeup etc. and the noisy bathroom fan operates all the time when the light is on; same switch. Staff was genuine and friendly. Nice that there is always a taxi to be had right outside the hotel.

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Helpful?
1Thank Brendaebear
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Brendaebear, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for sharing your stay experience. Thank you for the 5 Star Rating! We are delighted to read again how much you enjoyed your stay with us from our central location to our genuine and friendly staff. We will investigate the noisy fan to ensure we...

Halifax, Canada
Reviewed October 28, 2016 via mobile

First time here and came only because the other usual hotels were booked up. First impression of the hotel was fine, the front desk staff were business like and efficient. First impression of the room was the smell from the cleaning product used - it was fairly strong and I opened a window despite the cold. Second was the laminate...

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Helpful?
Thank Chris R
IHGService, Guest Relations Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Chris R, Thank you for your recent stay and for taking the time to write a review of our hotel. It is truly regrettable that you only found our property to be at its average best. Allow me to apologize for any inconvenience you may have experienced due to shortfalls on some of our amenities and services. Your comments...

Mahomet, Illinois
Reviewed October 26, 2016

Modern, comfortable hotel right in the center of downtown attractions. Just a few blocks up the street to Parliament, Rideau Canal, and Bytown Market, a few blocks from lots of restaurants and bars, and a 10-min walk to the University of Ottawa. Fantastically friendly and knowledgeable staff. About a $10-$15 cab ride to TD Stadium and Quebec side of city....

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Helpful?
1Thank Kiel C
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear Kiel C, Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience. We are delighted to have earned a 5 Star Rating from you and to hear how much you enjoyed your stay from the friendly staff to our facilities to our central location. We look forward...

Reviewed October 26, 2016

My wife and I stayed here for one night on a road-trip to Quebec. It was our first stay at a Hotel Indigo (they are a worldwide chain, although this is the only one in Canada). I chose it because it sounded like a nice downtown hotel and it gave me an opportunity to use up some IHG points. It...

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Helpful?
2Thank MerelyATourist
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review

Dear MerelyATourist Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience. Please accept my apologies for the parking scenario. Unfortunately, being in a downtown location we don't have many options for providing parking to our guests. I am happy you enjoyed your stay with us overall. We...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Indigo is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at Hotel Indigo enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. Hotel Indigo Ottawa, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. Hotel Indigo Ottawa is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, Phi Bistro & Bar, where the food is fresh and the service is inspiring. ... more   less 

Additional Information about Hotel Indigo Ottawa Downtown

Address: 123 Metcalfe St, Ottawa, Ontario K1P 5L9, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range: $119 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Ottawa Downtown 3.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Ottawa Hotel Indigo
Hotel Style:
#20 Business Hotel in Ottawa
#23 Romantic Hotel in Ottawa
#23 Family Hotel in Ottawa
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Indigo Ottawa Downtown staff and other travelers.
6 questions
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2 months ago
Toronto, Ontario, Canada
Toronto, Canada
over a year ago
Toronto, Ontario, Canada
over a year ago

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Questions? Get answers from Hotel Indigo Ottawa Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Every room appears quiet”
 of 5 bubbles DrGreg1963, 1 week ago | Read review
“Get a street view if possible”
 of 5 bubbles U7455CYmonicas, 2 weeks ago | Read review
“Ask for a room not facing the open courtyard of the hotel for less noise. ”
 of 5 bubbles 773laurent, 3 weeks ago | Read review
“Seemed pretty quiet but not facing Metcalfe would ensure less noise”
 of 5 bubbles Hotel Harry, 3 weeks ago | Read review
“If you want a fridge, make sure you request one!”
 of 5 bubbles mom2or, Oct 19, 2016 | Read review
5 of 5
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