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The Metcalfe Hotel

Traveler (367)
Room & Suite (188)
Pool & Beach (18)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Metcalfe Hotel is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at The Metcalfe enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. The Metcalfe Hotel, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. The Metcalfe Hotel is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, The Rox, where the food is locally sourced and the service is inspiring.
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Property amenities
Pool
Restaurant
Room service
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
1,200Reviews
446Photos
12Q+A
100Room tips
Traveler rating
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  • 44
  • 18
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Popular mentions
We stayed at The Metcalfe for two nights during our April visit to Ottawa, we were initially impressed by the level of customer service and attention to detail provided to any request given while also presenting an inviting and warm atmosphere. The pool and gym were adequate but
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Response from MetcalfeGM, General Manager at The Metcalfe Hotel
Responded 1 week ago
Thank you for staying with us and sharing your stay experience Jack F. We are happy you enjoyed your stay from our guest service to our inviting atmosphere. Please accept my sincere apologies for the slow service in the restaurant and the non-functioning hot jet tubs. Your comments have been shared with our Restaurant Manager as well as our maintenance department to ensure these situations are rectified quickly. We appreciate you recommending our hotel despite these challenges. We hope to see you back again soon! Best, Kim, General Manager
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Hotel's Favorite
Very clean, well located and super confortable hotel downtown ottawa. Walking distance from everything and super friendly and professional staff. The decor is very different from hotel chains and makes it a nice warm experience. very well priced for the quality
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Response from MetcalfeGM, General Manager at The Metcalfe Hotel
Responded Jul 19, 2018
Thank you for the 5 Star Review JpParent! We are delighted you enjoyed your stay with us from the central location to our friendly staff to our cleanliness. We look forward to seeing you back again soon! Best, Kim, General Manager
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This hotel is luxe without the pretension. Gorgeously renovated. The rooms are beautiful and the bathrooms are stunningly done. Best shower ever. The lobby is inviting. Staff is wonderful. I would definitely stay there again.
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Response from MetcalfeGM, General Manager at The Metcalfe Hotel
Responded 1 week ago
Thank you for the 5 Star Review Trish W! We are delighted you enjoyed your stay with us from our shower to our wonderful staff! We look forward to seeing you again! Best, Kim, General Manager
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I stayed for 4 nights , the hotel is located downtown close to many attractions and restaurants, Byward market is a 10 minute walk. The hotel staff is so nice and helpful. The hotel restaurant is not a very good one, but there are so many cafes and restaurants close by, cafe
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Response from MetcalfeGM, General Manager at The Metcalfe Hotel
Responded 1 week ago
Thank you for the 5 Star Review k0bya! We are delighted you enjoyed your stay from our location to our helpful staff to our cleanliness. I'm sorry you were not happy with our restaurant, your comments have been shared with our Restaurant Manager for review. We look forward to seeing you back again soon! Best, Kim, General Manager
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We spent two nights here, the hotel is in a great location near parliament hill. The room was clean and comfortable, we had a street facing room. There was relatively little noise. The bathroom was large and well kept. The hotel runs an environmental initiative, if you forgo
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Response from MetcalfeGM, General Manager at The Metcalfe Hotel
Responded 1 week ago
Thank you for choosing to stay with us during your recent trip to Ottawa and for sharing your stay experience. We are delighted you enjoyed your stay with us and we hope to see you again soon! Best, Kim, General Manager
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Professional photo exclusively commissioned by TripAdvisorThe Metcalfe Hotel
The Standard King Room at the Hotel Indigo Ottawa Downtown
Professional photo exclusively commissioned by TripAdvisorThe Metcalfe Hotel
The Standard King Room at the Hotel Indigo Ottawa Downtown
La hall uscendo dalla camera da letto
La doccia
Verso l'ingresso
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12345638
Hi there, We do welcome pets in our hotel. We discourage leaving them unattended in the hotel, however, if they are not disruptive or disturbing other guests it usually not an issue. We do charge a $75 cleaning fee as an FYI. We look forward to welcoming you and your 4 legged friend to The Metcalfe Hotel!
0 votes
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Hi, so sorry for the delay in responding to your question. Our Stay Green and Save program gives one $5 voucher per room per day when foregoing housekeeping service. We will provide you with extra towels and empty garbage upon request. Let us know if you require anything else.
1 vote
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are all rooms suites? what is parking per night?
Not all the rooms are suites. We had booked a king room and were put in a small room with a queen bed and no windows. The parking lot is scary and dark and hard to find. It was around $28 CAD per night but I think that we were charged more (taxes?). It is convenient to Parliament Hill and walking distance to many points of interest.
1 vote
Does the room have a small fridge? Thanks!
My room did not.
1 vote
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No the parking isn't free but once you know how to get to it, in and out is easy.
0 votes
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123
"Connecting room was a bit loud - could hear next door clearly."
"Ask for a room with a street view. Some of the rooms look back into the atrium of the hotel."
"Suggest the 6th-floor suites"
"Book another hotel"
"Avoid room 320 or rooms with windows facing atrium"
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PRICE RANGE
$111 - $307 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ottawa hotel indigo
FORMERLY KNOWN AS
Hotel Indigo Ottawa Downtown
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
106
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