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The Westin Ottawa

#5 of 69 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
Hotel website
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11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
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Breakfast for 2 Included
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1,759 Reviews from our TripAdvisor Community

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Showing 1,651: English reviews
Vero Beach, Florida
Level Contributor
144 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Hotel is perfectly situated. Walking distance to Parliament. Across the street from the Chateau Laurier and attached to the Rideau Mall. The rooms were a nice size. Clean and comfortable. You have to park below the hotel in the public lot used for the shopping mall. $25 per night with no in and out privileges. Fabulous place to stay.

Helpful?
Thank Ginnelle E
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Had a conference (and bedroom) here in July 2016. Room was decent size, massive TV and bed. Breakfast was quite expensive but supermarkets in Ottawa (metro and loblaws) were not to far away if you wanted to purchase something and store it in the fridge. The tea and coffee making facilities was a sunbeam coffee making device which worked well,... More 

Helpful?
Thank pudizzlenew
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear pudizzlenew, Thank you for your review. I have taken note of your comments and will be bringing them back to our team to review. Here at the Westin Ottawa we view feedback as a gift and a way to improve and enhance upon each guest experience. We hope your conference was excellent and that we see you again! Be... More 

Montreal, Canada
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a great Westin especially if you are visiting Ottawa. The rooms are average Westin size. Clean, modern very nice. Check in was a breeze and super friendly. It may sounds like a small thing but at check in they have you swipe your own credit card. I appreciate that little touch. The property is attached the Rideau Centre... More 

Helpful?
Thank roadwar1
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear roadwar1, Thank you for your feedback! I am delighted that you had an excellent stay with us and in particular enjoyed your check in experience. I hope you had ample time to explore the Byward Market and enjoy some shopping at the Rideau Centre! We apologize for any inconvenience with our self-park option. The parking garage is not owned... More 

London, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just completed our first stay in Ottawa, staying at the Westin Ottawa. Besides arriving at check-in the same time as 2 full coaches, we had a lovely stay here. Perfect location for Byward Market and Parliment Hill (both within 5 mins walking). Because of our long wait at check in, got free wifi for our stay (normally $15) and a... More 

Helpful?
Thank Poolsadie
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Poolsadie, Thank you for your review! I am delighted that you enjoyed your stay with us and in particular the cuisine! You made an excellent choice with dinner at the Shore Club, their menu is simply delectable. It's also great to hear that you enjoyed the breakfast buffet at Daly's, you can be sure the Culinary team will be... More 

Raleigh, North Carolina
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed one night on business, and the hotel has a great location downtown, clean & modern rooms. Was booked on an upper floor room, 20th floor with a great view overlooking downtown Ottawa. Will definitely consider staying again on next trip.

Helpful?
Thank ccmitchellusa
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear ccmitchellusa, Thank you for your review. I am delighted that you had a great stay with us and enjoyed our convenient location and great views! We certainly hope to see you again! Be well, Ross M General Manager More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We decided to drive to Ottawa for an evening away from home. We stayed at the Westin Ottawa and were completely blown away by the level of service we received. From the first friendly greeting by the valet, to the flawless check in experience, and finally the email from the manager asking us about our stay, I would say no... More 

Helpful?
Thank Sassystewy
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Sassystewy, Thank you for your feedback. I am delighted that you had an excellent experience staying with us here at the Westin Ottawa and in particular that our associates provided you with courteous and helpful service. You can be sure they will be recognized for your comments. I'm also quite happy to hear that you enjoyed your guestroom and... More 

Burlington, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location: The Westin is a bit pricey but if you want a topnotch hotel (room service/cleanliness) this is a standard. "Nothing exceptional" is also a good way to put it. I discovered I was going to be charged for wifi when a friend staying on another floor was not. So I had a few words with the front desk... More 

Helpful?
1 Thank jamesbaldwin62
Reading, United Kingdom
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Without anything being exceptional, this is a great place to act as base for a few days in Ottawa. Good service, decent restaurants, and everything convenient. Breakfast especially good, and easy walking distance to many evening restaurants.

Helpful?
Thank doug s
Lytham St Anne's, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Westin treated us very well indeed nothing was too much trouble. The hotel is exceptionally well placed for all the 'must see' places in this city. The rooms are large and comfortable, the breakfast very good indeed. We didn't use the pool or gym etc but all seemed very well equipped. The concierge was particularly helpful.

Helpful?
Thank GiSKW
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear GiSKW, Thank you for your feedback! I am delighted to hear that you had an excellent stay and that you enjoyed our convenient location! Our beautiful capital city has a lot to offer and I hope you had ample time to explore. We hope to see you again soon! Be well, Ross M General Manager More 

Toronto, Ontario
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We arrived yesterday and just love this hotel! I had read reviews and had expected it to be nice but I hadn't realized how much it would enhance our trip. The hotel is perfectly situated in the center of the city. There are plenty of restaurants and sites to see within a short walk. The Rideau Canal is a stone's... More 

Helpful?
Thank kkarin41
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear kkarin41, Thank you for your review. I am delighted that you are enjoying your stay with us and it's exceeded your expectations! I will be passing on your comments to our team! I hope you have ample time to explore our beautiful capital city and that we have the opportunity to see you again soon! Be well, Ross M... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Daly's
Daly's
Cuisines: Canadian, American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 

Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range: $170 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
Reservation Options:
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin
Hotel Style:
#1 Luxury Hotel in Ottawa
#2 Green Hotel in Ottawa
#2 Business Hotel in Ottawa
#6 Family Hotel in Ottawa
#7 Romantic Hotel in Ottawa
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