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The Westin Ottawa

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#5 of 66 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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The Westin Ottawa
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1,896 Reviews from our TripAdvisor Community

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Showing 1,773: English reviews
New Brunswick, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed yesterday NEW

Stayed 3 days for a conference, I had to add unexpectedly an additional night and the price was so high but arriving late in the night made it difficult to find alternative accommodations. The staff was great, they ensured that I didn't had to change rooms as I had to get an additional reservation. The conference area and meals provided... More 

Helpful?
Thank Julia R
Las Vegas, Nevada
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW via mobile

Was here for meetings and business. Nice clean rooms and meeting rooms. I have stayed often and will continue to stay. It is very well located for restaurants and bars. Near parliament and the canal. Always a pleasure.

Helpful?
Thank SebastionSt
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW via mobile

Our favourite hotel in Ottawa. Nice, clean and very conveniently located 5 minutes from parlement hill. A little pricy but well worth the money. We always try to stay at Westin hotels when we travel and will continue to do so. If you're looking for a great spot in the heart of Ottawa look no further

Helpful?
Thank Jonathan V
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Jonathan V, Thank you for your feedback! I am delighted to hear that you had an excellent stay with us and that you enjoyed our location. I hope you had ample time to explore the city! We hope to see you again. Be well, Ross M General Manager More 

Tillsonburg, Ontario, Canada
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW

Overall a very delightful stay. But the bathrooms could use a heat lamp and/or fan, When you use the shower and it is a warm to hot shower......the mirrors steam up and the tile floors get quite slippery. Slipped only once but was enough to bang forearm off of the bathroom vanity/sink.Nice bruise developed. But very nice stay overall

Helpful?
2 Thank Pete P
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Pete P, Thank you for your feedback. I am delighted to hear that you had an excellent stay with us! I will be sure to pass on your comments regarding a heat lamp and/or fan to our Operations team, we value this type of feedback as it helps us enhance and improve upon each guest stay! We hope to... More 

Saint John, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW

This was a business meeting involving one of the function rooms at the Westin. I also stayed in the hotel for the duration of the meeting (4 days: 3 nights). (I have already posted a comment on the Shore Club). There were a number of problems with the meeting room (which I suspect the organizers of the meeting will have... More 

Helpful?
Thank signindoc
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear signindoc, Thank you for your feedback. I am disheartened to hear of your recent meeting experience here at The Westin Ottawa, and have passed this information on to our Banquets team. I assure you that this is not the typical Westin Ottawa experience and do hope that we see you again. Be well, Ross M General Manager More 

Saskatoon, Canada
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 days ago NEW

The Westin is attached to the Rideau shopping mall and the market is a block away. You are walking distance to many attractions, shopping and many pubs. The staff at the Westin are very attentive and I experienced great customer service. The room was comfortable and utilized the first rate fitness centre.

Helpful?
Thank GB S
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear GB S, Thank you for your feedback! I am delighted that you had an excellent stay with us and that our team provided you with great customer service! We hope you had ample time to explore our beautiful capital city! Be well, Ross M General Manager More 

Toronto, Canada
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

I spent the weekend at the Westin recently, a hotel I've stayed at many times but this was the first stay in the last 4 years. As always the rooms are clean, comfortable and quiet. The concierge service was very polite and provided excellent guidence.The mattress was of a reasonable firmness (OK, two inches of foam over concrete is my... More 

Helpful?
Thank chris g
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear chris g, Thank you for your feedback. I am pleased to hear that you enjoyed your recent stay with us. I have taken note of your comments and will be passing on to our team to discuss! We hope to see you again soon! Be well, Ross M General Manager More 

London, Canada
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 week ago

This hotel is a great place to stay. Very well situated in the heart of everything. Walking distance to Parliament and across from the Chateau Laurier. The hotel is attached to the mall which is very convenient. Rooms are spacious and decor is modern. Fantastic staff very friendly and helpful.

Helpful?
Thank Brandon Y
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Brandon Y, Thank you for your feedback. I am delighted that you had an excellent stay with us and that you enjoyed our location, I hope you had ample time to explore the city! It's also wonderful to hear that our team provided you with friendly and helpful service, you can be sure that they will be recognized for... More 

A TripAdvisor Member
Reviewed 1 week ago via mobile

This was my first time staying at the Westin in Ottawa. They have thought of everything to make your stay comfortable. I made a point of using the gym and having a lovely swim in the pool. There are spa services available but I didn't have time to use them. You can access the Rideau Centre from inside the hotel.... More 

Helpful?
Thank A TripAdvisor Member
Level Contributor
12 reviews
7 hotel reviews
Reviewed 1 week ago

If visiting Ottawa and desiring to be at the heart of everything going on, then the Westin is likely one's best choice. While it is true that the Fairmont lies directly across, next to the Parliament buildings, the Westin is conveniently connected to the grand 4-level Rideau Centre shopping mall that can serve as a walking circuit on those bitterly... More 

Helpful?
Thank Cenz S
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Daly's
Daly's
Cuisines: American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 

Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range: $141 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
Reservation Options:
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin
Hotel Style:
#1 Luxury Hotel in Ottawa
#2 Green Hotel in Ottawa
#2 Business Hotel in Ottawa
#6 Romantic Hotel in Ottawa
#6 Family Hotel in Ottawa
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Ottawa staff and other travelers.
8 questions
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2 months ago
Ann Arbor, Michigan
9 months ago
Saint Albans, Vermont
over a year ago

See all questions (8)

Questions? Get answers from The Westin Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“save room in your stomach.....the buffet breakfast is amazing”
 of 5 bubbles petep779, 5 days ago | Read review
“There is currently work outside the hotel and I could not hear it from the room, but definitely heard it from the meeting room.”
 of 5 bubbles 631gbs, 6 days ago | Read review
“The west side offers much better views (Parliament, Rideau Canal) but the east view can be nice as long as you are up high enough.”
 of 5 bubbles chrisg460, 1 week ago | Read review
“Parliament Views”
 of 5 bubbles brandony55, 1 week ago | Read review
“until construction across the street is over ask for east side if you can sacrifice the view”
 of 5 bubbles northwesternonta2016, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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