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The Westin Ottawa

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#4 of 69 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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The Westin Ottawa
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1,812 Reviews from our TripAdvisor Community

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Showing 1,697: English reviews
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Another unbelievable stay at the Westin Ottawa...let's not waste time; Clean Quiet Location. Location. Location And oh yeah that Heavenly bed....don't lay down unless you want to fall asleep-fast. If you're in Ottawa and want one of the best hotels in the downtown core you will not miss with The Westin Ottawa.

Helpful?
Thank Thatbassisloud
Ottawa, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed yesterday NEW

Spent five nights on a business trip using my cell signal to access the internet because neither my phone nor tablet would stay connected to Wi-Fi. Elevators require you to key in your destination floor before entering. That would be fine in an office building where daily users can figure it out, but in a hotel full of new users... More 

Helpful?
Thank johnjohn52
Toronto, Canada
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

One of the best in Ottawa. Great service and most important, it's Pet Friendly. Centrally located close to parliment Hill shopping restaurants and tour buses. Lovely walking areas close by. Highly recommend.*****

Helpful?
Thank Valerie L
Jaipur, India
Level Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Visited the great downtown hotel to attend a Reception. Loved the place. Expensive but impressive. You have to select your floor before you enter the elevator!!!!! The entrance and Reception is not very impressive, but considering the downtown location...cant blame them Concierge was very friendly and elpful.

Helpful?
Thank Tender0
Victoria
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were travelling for business and pleasure. Conveniently, the conference centre is connected to the hotel, so that made for easy access for the business portion of the trip. The hotel is centrally located, within walking distance to Parliament Hill, Byward market and the National Gallery, as well as a number of good restaurants. Staff were friendly and helpful. The... More 

Helpful?
Thank WimmerVictoria
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear WimmerVictoria, Thank you for your feedback! I am pleased that you had an excellent stay with us and enjoyed our location. We hope your meetings went well and that you found some time to explore this great capital city! We hope to see you back again with your family! Be well, Ross M General Manager More 

Coral Springs
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff is first-rate - very helpful and knowledgeable. The location is close to the convention center, Parliament House, the canal, the mall and the market. The rooms are updated and tastefully decorated. Definitely recommend this hotel.

Helpful?
Thank wlwCoralSprings
Paris, Île-de-France, France
Level Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed in other Westin a few times and that is the first time we have a negative feedback to report. Two nights with two rooms booked (for a couple in one and for 3 kids/teenager in another) and the only rooms they could give us were facing away from the river, over the roofs and about 8 rooms apart... More 

Helpful?
Thank Eric T
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Good afternoon Eric, Thank you for your feedback. I am disappointed to hear about your recent experience and to learn that you felt as though our hotel is not family oriented. It's very likely that due to high occupancy there were not two rooms located next to each other available at the time. We realize this was an inconvenience and... More 

St. John's, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is a beauty. Close to everything. The staff are extremely helpful and nice. A special shout out to the staff in the valet parking. The hotel is clean and seems to have been recently upgraded. Being connected to the Mall and the Shaw centre is a bonus. Also right next door to the canal for walking, running and... More 

Helpful?
Thank nlguy65
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear nlguy65, Thank you for your review! I am delighted that you had an excellent experience staying wish us here at the Westin Ottawa and that you enjoyed our location! We hope you had ample time to explore! It's also great to hear that our team provided you with helpful and nice service, you can be sure the Valet team... More 

Hamilton, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Just spent another conference at the Westin Ottawa and it was amazingly even better than the first. In terms of conference services totally on point. Staff was so friendly, prepared and accommodating. With regards to my room...amazing!... upgraded before arrival. Floor service personnel were so professional and friendly. Location, location; location! You are right by Parliament and it's nightly light... More 

Helpful?
Thank Maureen D
Belwood, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Loved staying at this property in Ottawa. On the third floor you have direct access to the mall, a Starbucks and Daly's restaurant that had an amazing buffet breakfast. The 6th floor offered a full workout area, pool and outdoor sun deck. We walked to Parliament Hill, tour buses, Art Gallery, Byward Market, the Locks and everywhere in between. My... More 

Helpful?
Thank sknight411
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear sknight411, Thank you for taking the time to review our hotel! I am delighted that you had an excellent stay with us! It sounds like you took great advantage of our location and saw a lot of our beautiful capital city! We hope you enjoyed. Thank you again for providing us with your comments, we hope to see you... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Daly's
Daly's
Cuisines: Canadian, American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 

Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range: $173 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin
Hotel Style:
#1 Luxury Hotel in Ottawa
#2 Business Hotel in Ottawa
#2 Green Hotel in Ottawa
#6 Family Hotel in Ottawa
#7 Romantic Hotel in Ottawa
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