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11 Colonel By Drive, Ottawa, Ontario K1N 9H4 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (864)
Room & Suite (503)
Dining (53)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 12/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Ottawa
Updated 12/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 81 hotels in Ottawa
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Rest assured with our Commitment to Clean experience at The Westin Ottawa hotel. Our modern hotel is located in the Ottawa business district across from the Rideau Canal, an UNESCO World Heritage Site. Our renowned Shore Club restaurant is a popular dining choice for hotel guests and Ottawa locals alike. Stay active during your visit to Canada with our hotel's fitness offerings, including our indoor saltwater pool, our modern fitness center and our private squash courts. Host your next conference or event in our dynamic venues, connected to the Shaw Convention Centre, and take advantage of our state-of-the-art AV equipment and expert planning services. Enjoy a restful night's sleep in refined hotel rooms and suites with enriching amenities and stunning views of the Ottawa cityscape.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Squash
Pets Allowed ( Dog / Pet Friendly )
Free public parking nearby
Valet parking
Paid public parking nearby
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Complimentary instant cofffee
Snack bar
Bowling offsite
Walking tours
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, French
Hotel links
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2563Reviews22Q+A100Room tips
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Popular mentions
MelanieStP wrote a review Yesterday
Toronto, Canada49 contributions13 helpful votes
Stayed at the Westin for a work trip in a Deluxe room with a view of Parliament. Beds were quite comfortable, excellent pillows, though the sheets are a bit stiff for my liking and I would have preferred a fitted bottom sheet. Room was extremely clean, good amenities, and I was provided a microwave upon request. No room service on weekdays due to covid, but there is a Milestones restaurant across the street that did good takeout, and the nearby Bottega Nicastro has fab, inexpensive sandwiches. Front desk staff were kind and quick to accommodate a room change when we were originally placed very near the elevators. Noise does travel through the hotel doors, so if you are a light sleeper I would recommend getting a room away from the elevators and on a higher floor to avoid the downtown traffic noise. Only complaint really, and it's a small one, is that the toilets are incredibly loud and you can hear flushes from other rooms. But overall a very decent stay and will consider the Westin again for my next work trip to Ottawa.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Away from elevators, high floor
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Barry Levine wrote a review Oct 19
1 contribution
I cannot think of one redeeming quality about this hotel besides the location. We booked 2 rooms at this property and used the suite night upgrades. One of the rooms was ready at checkin while the other was not ready until well after 4. I was told they will call me when the room was ready, but I received no phone call at all. Our lousy stay begins with the rude valet driver. We were meeting with family on arrival so it was a moment of joy. We unloaded the suitcases and accidentally left a couple cases of water in the car. A few hours later, my sister went down to ask if she could have access to the car to get out the cases of water. Keep in mind, this is a $48/night valet parking with in/out service. We received a nasty reply to next time don't leave stuff in the car, and the valet doesn't have time for this when it is busy. However, it was not busy whatsoever and I really do not care if we need to hassle the valet one time with the price they are charging. We informed the manager of this nasty valet and were told that they would credit the valet charges, however, this never happened. For breakfast, elite members are given $46 credit to use towards the breakfast. However, 2 western breakfasts with fruit, a coffee, and an orange juice will run you $96 which is insanity. Due to Covid, we ordered in food a couple times rather than eating out. We kindly requested plates and utensils to the room. There is an uncharge to receive plates and utensils! This is the first hotel that I've ever stayed in that tells you there is a fee to have plates and utensils delivered to the room. The room itself is large (I wasted a couple of my suite night upgrades on this property), but has clearly had its better days. The carpet and chairs are both stained and the room has a musty smell. Overall, this is probably the worst Marriott stay that I've experienced, and I am a lifetime Titanium member. I can only imagine the service non members will receive,
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Date of stay: October 2021
Value
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded 3 days ago
Hello uflbart, Thank you for your review. Please accept my sincere apologies for the issues you encountered and we will be sure to speak to our team about your experience. We do hope to see you again so that we can make sure that you receive the Westin Ottawa experience you expect and deserve. Be well, Ross Meredith General Manager
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irene a wrote a review Oct 17
21 contributions2 helpful votes
Our time at the hotel was excellent. Very pleasant staff at the entrance and at check in desk. Our room was very spacious with a great view. The hotel is located downtown, excellent location. It is beside the Rideau canal, short walk to the Byward market, restaurants and the Parliament buildings. It is attached to an indoor mall with lots of great stores.
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Date of stay: October 2021
Location
Cleanliness
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded 4 days ago
Hello Irene, Thank you for being our guest at The Westin Ottawa. We are pleased that we could provide you with an enriching stay. We hope you will choose us every time your travels bring you to our area. Be well, Ross Meredith General Manager
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Smashing2 wrote a review Oct 6
Toronto, Canada236 contributions94 helpful votes
Booked a premium guest room at The Westin Ottawa for a vacation. Great view out the large windows facing west. We turned the room chairs towards the windows and sat with breakfast and meals enjoying the view of downtown Ottawa and Canada's Parliament buildings. Room was more spacious than Marriott's generic photos show. Really liked the 50" TV. TV included live channels but also supported wifi casting and online streaming video. We watched Youtube during our stay. Bathroom was fine and had a large counter. Personally not a fan of bathtubs though I see on Marriott's site that at The Westin the "premium" rooms have a bathtub while "traditional" rooms have a walk-in shower. Toilet paper holder is placed awkwardly behind the toilet. Don't look behind the toilet though as I dropped a hand towel and then discovered a pubic hair nest. With the ongoing pandemic during my stay, in-room amenities and other requests were communicated with the front desk through the Marriott app's chat function. It did take a few minutes for a response and then 15 minutes to receive my requests. Toiletries weren't great so better to bring your own. Strangely The Westin provided three different brands so maybe they were going through procurement changes. The coffee also changed from Starbucks to La Matina during refills. The gym and pool were open which I didn't expect and regret not packing my workout clothes and swim shorts. The whirlpool hot tub was closed though. Good size gym and pool too for a hotel. Parking in the downstairs Rideau Centre was convenient. No in/out parking privileges though and it was $30 CAD for (under) 24 hours. What I didn't enjoy... You can hear other rooms' toilets flushing. On site breakfast at Daly's Restaurant was expensive and there were few other options in the area. A lot of homeless people and beggars in the area, but then again this is downtown Ottawa.
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Date of stay: September 2021
Value
Location
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1 Helpful vote
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded 2 weeks ago
Hello Smashing2, Thank you for being our guest at The Westin Ottawa. We are pleased that we could provide you with an enriching stay and we hope you will choose us every time your travels bring you to our area. Be well, Ross Meredith General Manager
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What wrote a review Oct 3
Toronto, Canada769 contributions411 helpful votes
The one consistently good thing about our stay was the unfailing friendliness and helpfulness of the staff. I can’t say the same for the way the hotel was coping with the pandemic. There is nowhere to have a sit down breakfast except on Fridays, Saturdays and Sundays. Why? I don’t eat in my bedroom at home and I hate eating in my hotel room, which was the only option for a full breakfast. However there was Daly’s Express, which was a mini-Starbucks and had an extremely limited menu, although they did have a passable breakfast sandwich. There were a few tables you could sit at. This was run by two exceptionally friendly and imaginative ladies. In order to sit down we had to show our proof of vaccination and they had an ingenious method of putting a blue sticker on your room card so you did not have to show proof on the second and subsequent visits. This on the very logical theory that it is not possible to get unvaccinated in the meantime. High marks to them. BUT. Rooms were cleaned only every few days and there was nowhere to buy a newspaper – some hotels provide one free. Lots of room amenities seemed to be missing (e.g., pens, notepad, and information booklet). I think the hotel could do better at this stage of the pandemic. If they are unable to get staff, they should pay more. The staff they have now that we met are worth their weight in gold.
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Date of stay: September 2021
Value
Rooms
Service
Room Tip: High floors have better views
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Response from Kaitlyn Elgie, Marketing at The Westin Ottawa
Responded 2 weeks ago
Hello What, Thank you for being our guest at The Westin Ottawa. I'm delighted that our team provided you with exceptional service. Here at the Westin Ottawa we have a great team who go above and beyond so that each guest can have a special and unique stay. We sincerely apologize for the lack of room amenities and will communicate your concern with our team. Thank you again for taking the time to review our hotel. Be well, Ross M General Manager
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PRICE RANGE
$145 - $330 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin ottawa hotel ottawa, westin ottawa, westin hotel ottawa, ottawa westin
LOCATION
CanadaOntarioOttawaByward Market Area
NUMBER OF ROOMS
492
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Frequently Asked Questions about The Westin Ottawa
Which popular attractions are close to The Westin Ottawa?
Nearby attractions include Jigsaw Escape Rooms (0.3 miles), Escape Manor Byward Market (0.2 miles), and Rideau Canal National Historic Site (0.2 miles).
What are some of the property amenities at The Westin Ottawa?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Ottawa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Ottawa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Ottawa?
Yes, free public parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to The Westin Ottawa?
Conveniently located restaurants include La Bottega Nicastro, BeaverTails, and The Brig Pub.
Are there opportunities to exercise at The Westin Ottawa?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is The Westin Ottawa located near the city center?
Yes, it is 0.2 miles away from the center of Ottawa.
Are any cleaning services offered at The Westin Ottawa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Ottawa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Ottawa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.