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Southway Hotel

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#31 of 69 Hotels in Ottawa
Certificate of Excellence
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Southway Hotel
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356 Reviews from our TripAdvisor Community

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Showing 346: English reviews
Montreal, Canada
Level Contributor
167 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed November 29, 2015

We chose the Southway Hotel due the fact that it was close to the EY Center. We had read that there were no amnesties because they were converting it to a senior deluxe retirement home by Jan 2016. The service was great, we arrived earlier than expected and we checked in right way - 3 hours before the official time.... More 

Helpful?
1 Thank Freddy_on_trips
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello Freddy_on_trips, Thank you for your kind words and review of our hotel. Although we are closing our doors to open a new chapter in our history, we are glad to inform you that we will continue to take reservations and welcome out guests until March 31, 2016. If your travels take you back to Ottawa, we would be glad... More 

Ottawa, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 29, 2015

The rooms are spacious and clean, but that is all that this hotel has going for it now. There is no fitness facility, no pool, and no restaurant. The room was freezing and took forever to warm up. There is virtually no water pressure in the shower, and the bathroom paper products and amenities are clearly the cheapest available. The... More 

Helpful?
Thank DocPamelaY
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello DocPamelaY, I would like to thank you and wish to convey how deeply we appreciate your feedback. We always use these feed backs as tools to further help us improve on our services. In response to some of your comments: 1. THE OWNERSHIP: We would like to confirm that the ownership has not changed and it is the same... More 

Mississauga, Canada
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed October 3, 2015

This hotel is very clean. Housekeeping is very accommodating. Breakfast is continental. wifi is weak but if you use the cables it is fine. The beds were very comfortable. The hotel was very quiet which was nice and relaxing. We were told this hotel was being converted to a seniors residence. Lucky seniors! Oh right! There's a beautiful fountain area... More 

Helpful?
Thank Rose882015
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello Rose882015, Thank you so much for the kind words you have shared about our hotel. Although we are turning a leaf and new chapter in our history, our doors will be open for reservation until the end of November 2015. We look forward to seeing you again. Best regards, More 

London, United Kingdom
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed September 21, 2015

Please do not book this hotel, I am one of the unlucky ones caught up in the mix of a hotel getting ready to close down (which I didn't know about until I looked at the recent reviews). My room was in great condition but the amenities are closed or seriously lacking. There is NO pool, fitness centre or laundry... More 

Helpful?
Thank Eddie C
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hi Eddie C, I would like to apologize for such a delay on our response. There is no reason why we shouldn't have addressed your feedback immediately. To start off: NO POOL/NO RESTAURANT: It is obvious that you were not made aware, we are going through a renovation phase as we convert into a luxury retirement community. We empathize and... More 

Henderson, Nevada
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 11, 2015 via mobile

Came here as this was the host hotel for the 2015 Halogen conference. It is quiet, and the WiFi is quick and easy to log on to. The rooms are very spacious and provide for every need. I was delayed coming in due to weather, so was unable to check out the rest of the hotel, however, the staff is... More 

Helpful?
Thank Gary V
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello Gary V, We would like to thank you for taking the time and giving us your feedback about your recent stay. Your comments have been shared with our staff and are all delighted to have been part of making your stay as comfortable as possible. Although we are transitioning towards a luxury retirement residence, we are taking reservations until... More 

Level Contributor
7 reviews
3 of 5 stars Reviewed September 9, 2015 via mobile

The rooms are very spacious and the beds are comfortable, unfortunately there is NO restaurant NO pool or hot tub, NO fitness area, and no laundry. They are in the middle of changing over to a retirement home and failed to mention this important detail. If you like going out to eat your meals 3 tubes a day them you... More 

Helpful?
Thank Tparks14
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello Tparks14, Thank you for your candid comments. We empathize and apologize for the inconvenience you experienced as we were unable to provide the amenities (restaurant, pool, fitness facility, coin operated laundry) you expected. May we ask how your reservation was made? As we transition our property to a luxury retirement residence, we have reached out to our partners (TA’s,... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 6, 2015

I have stayed at this hotel before when I was visiting family. The location was great and the pool and fitness area were nice. It is an older hotel but it was kept up. I checked the reviews and decided to book again, convincing my sister to cancel her reservation at a highly rated, newer hotel with the same amenities... More 

Helpful?
1 Thank M1sAmigos
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello M1sAmigos, Thank you for your candid comments. We empathize and apologize for the inconvenience you experienced as we were unable to provide the amenities (restaurant, fitness facility, coin operated laundry and pool) you expected. From what we gather, your reservation was made via one of our online partners. As we transition our property to a luxury retirement residence, we... More 

Belleville, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed September 2, 2015

The hotel is in a great spot, booked it thinking there was a saltwater pool available at the Southway. Even the attendant when we came for our stay asked my child if they were ready to swim. So I asked what time is the pool open and where is it. His response is we don't have one....well guess what he... More 

Helpful?
1 Thank Kerry7272
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello Kerry7272, Thank you for your candid comments. We empathize and apologize for the inconvenience you experienced as we were unable to provide the amenities (restaurant, pool, fitness facility, coin operated laundry) you expected. From what we gather, your reservation was made via one of our online partners. As we transition our property to a luxury retirement residence, we have... More 

Ottawa, Canada
Level Contributor
80 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 12, 2015 via mobile

My family always stays here when they visit from out of town. I'm sad to hear it's becoming a retirement residence as now we will have to find another friendly and convenient location for my family. My mom always commented to me how nice the owners were to her and my kids loved to go swim there whenever she was... More 

Helpful?
Thank Breadcool
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Hello, On behalf of the entire management, staff and owners of the Southway Hotel we thank you for your kind words and continued support. Although we are opening a new chapter in our history our doors will remain open towards the end of 2015 to welcome you back, should your travels include Ottawa. We owe our success to guests such... More 

Iqaluit, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 12, 2015

I have been staying at the Southway Hotel since I started visiting Ottawa regularly. Although I have tried other hotels in the city, the Southway surpasses all others. The facilities are beautiful and well-appointed. The rooms were recently renovated and are gorgeous. The staff, most especially Daniel, Luis and Ray are exceptionally helpful and they go out of their way... More 

Helpful?
Thank Janet R
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Hello Ms Rowsell, We are glad to hear that you've always preferred and enjoyed staying with us whenever travelling to Ottawa. Likewise our staff are always excited to welcome you back. I have specifically conveyed to Daniel, Ray and Luis your kind comments regarding them. We look forward to welcoming you back on your next stay. Best regards More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
It's time to unchain your expectations about what to expect from an Ottawa hotel just minutes from the bustling Ottawa International Airport and the multi-purpose Ernst & Young Centre™. At our family-owned Southway Hotel, we are totally guest-focused, not brand-focused. Relax in spacious and upgraded guestrooms,and take advantage of our free airport shuttle, free WiFi and free parking. We look forward to welcoming you. ... more   less 

Additional Information about Southway Hotel

Address: 2431 Bank St, Ottawa, Ontario K1V 8R9, Canada
Location: Canada > Ontario > Ottawa
Price Range: $128 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Southway Hotel 3*
Number of rooms: 170
Reservation Options:
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Also Known As:
Southway Hotel And Conference Centre
Southway Hotel Ottawa
Hotel Style:
#6 Romantic Hotel in Ottawa
#7 Business Hotel in Ottawa
#17 Family Hotel in Ottawa
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