We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Novotel Ottawa

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Novotel Ottawa
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

1,203 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Novotel Ottawa
See the most recent reviews
Showing 873: English reviews
Durham
Level Contributor
106 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed April 6, 2014

The Novotel has a fantastic location, literally minutes from Rideau Centre, ByWard Market area, Paliament Hill and Fairmont Chateau. The room was a decent size and clean with a comfortable king size bed. The staff were helpful (although it took 20 minutes to find my reservation!). The free wifi was pretty decent. A good business hotel and good value.

Helpful?
Thank happy_riad_fan
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear happy_riad_fan, Please accept my sincerest apologies if upon your arrival, your reservation was not found promptly. I am glad to read that the remaining of your stay was much better. As a TripAdvisor Top Contributor, your opinion is very valuable to us. We hope to have the opportunity to welcome you again in the future. Regards, Danny Ponte Front... More 

Richmond Hill, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 17, 2014

There is little I can add that has not already been mentioned. The location was fantastic. Close to the Market and UOttawa (we attended their open house). I was disappointed in maintenance. The hallway carpet on the 3rd floor had multiple stains. In the room, the bottle opener was mounted on the inside frame of the bathroom door. You could... More 

Helpful?
1 Thank Jangman
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Jangman, Thank you for your review of your recent stay at our Hotel. I have noted your comments and will be sharing them with the concerned departments. Rest assured that the cleanliness and the upkeep of our facilities are of our top priorities. We are currently in the planning process of a renovation project that would include guest rooms,... More 

Norfolk
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 16, 2014

I travelled to Ottawa with my family for a getaway. When we arrived, the service we had from the man (Oliver) at the front desk was fantastic. He appeared genuinely concerned to make our stay positive and provided lots of advice on attractions and places to eat-he is an asset to this hotel for sure! Initially we were very disappointed... More 

Helpful?
1 Thank EllenJasmineRose
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear EllenJasmineRose, Thank you for your review of your recent stay. I am sad to read that although you did rate your stay as positive, that you would not consider our hotel again for a future stay. Rest assured that we are revising our security offer: Security guards are now posted overnight patrolling the parking garage, A new door lock... More 

Pickering, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 13, 2014

Novotel review My teenage daughter and I stayed here for 2 nights during March break. In a nutshell, the hotel met our basic needs. In detail, there were some shortcomings, but none that truly impacted our stay or overall visit to Ottawa. Check in was great and very quick we arrived shortly before noon and though check-in isn’t until 3pm,... More 

Helpful?
Thank Chunger2012
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Chunger2012, Thank you for posting your review of your recent stay at Novotel Ottawa. It is always a pleasure to read positive comments of our guests after staying with us. I am very proud of the Guest Services team, and to read that they went the extra steps to insure that your touring of the city was a breeze... More 

Oromocto, Canada
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 12, 2014 via mobile

Can't beat the location for the rates of this hotel. Just a stone's throw from the Byward Market, the coolest neighbourhood in my humble opinion! Our room was ok. Outdated, and we both went home with hacking coughs which is a concern, but we were on a budget and were so happy to be so close the action!

Helpful?
Thank Melissita78
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Melissita78, Thank you for reviewing your recent stay with us. Our location is truly optimal, walking distance to the best attractions Ottawa has to offer: Byward Market, Rideau Shopping Center, Sparks Street Mall, Rideau Canal, Parliament, various museums, etc. Rest assured we are currently studying a renovation project that will include rooms and other common areas of the hotel.... More 

Kelowna, British Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed March 7, 2014 via mobile

It starts with spruce boughs and branches up near the hotel entrance as you walk in, an obvious fire code problem, and gets dumber from there. Not enough clerks so you stand for 10 minutes to check in or out. No business amenities, except 2 stand up computer pods, with no chairs in sight. Then it was a half mile... More 

Helpful?
4 Thank Gj J
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Gj J, Thank you for sharing your experience on your recent stay with us. Please accept my sincerest apologies if you found that our hotel did not meet your expectations. I am certain that all our staff members did their best to accommodate your needs. I also hope that you found accommodations that were to your liking. If you... More 

Montreal, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 5, 2014

Most reviews fir this hotel are positive. I will agree with most. Staff is courteous, lobby is contemporary, the pool is a definite plus (the main reason for us) , steps away from Rideau. I was reminded by the staff that it was a 3.5 star hotel to explain why there was no directory in the room for places to... More 

Helpful?
Thank fedig
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear fedig, Thank you for reviewing your recent stay with us. Rest assured that we have taken your comments into consideration. Best Regards, Danny Ponte Front Office Manager Novotel Ottawa More 

New York City, New York
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed February 28, 2014

I always get sincerely confused when I read some of these reviews on here. I have a pretty reasonable standard that I have to adhere to in order to travel comfortably. I would rather spend the extra and stay somewhere that doesn't wanna make me bash my head against a wall and sacrifice a day of my holiday in return.... More 

Helpful?
1 Thank NickyFM
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear NickyFM, Thank you very much for sharing your experience at Novotel Ottawa. Please accept my apologies if we were not able to check you in at 7:30 am. I am happy though that you did enjoy our breakfast offering. I will certainly let our F&B department know about your comment, I'm sure that this will make their day. I... More 

Winnipeg, Canada
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 23, 2014

Very friendly front desk, was never shy to say 'help' or 'good morning'. The lobby was large, had plenty of comfortable seating, and access to multiple iMacs. The room had a king bed with a love seat, and an armed chair, and it still felt like I had plenty of free space to move around. The lightning in the wasn't... More 

Helpful?
1 Thank JessicaAndMichael
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear JessicaAndMichael, Thank you for sharing your experience of your recent stay at Novotel Ottawa. It is really enjoyable to read positive comments about our guests stay. I certainly hope to welcome you once again in the near future. Please do not hesitate to recommend us to all of your family and friends. Warm Regards, Danny Ponte Front Office Manager... More 

Toronto, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed February 21, 2014

One of the better options for downtown Ottawa. The hotel is clean and modern, the room is extremely compact but clean and comfy. Good bed and bathroom. Nice duvet and the in-room coffee actually tastes good. The only negatives to this hotel are room size and lack of mini fridge. (The in-room bar is not refrigerated). We took a small... More 

Helpful?
Thank Dostoallas
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Dostoallas, Thank you for your wonderful review of your recent stay at Novotel Ottawa. It is nice to read that you and your party enjoyed the facilities while being able to be walking distance to many attractions. We hope to welcome you again in the near future. Regards, Danny Ponte Front Office Manager Novotel Ottawa More 

Questions? Get answers from hotel staff and past guests. Ask a question

401 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (249)
Viewed
Hotel & Grounds (16)
Viewed
Room/Suite (80)
Viewed
View from Room (22)
Viewed
Bathroom (30)
Viewed
Dining (4)
Viewed
Pool/Beach Area (4)
Viewed
Other (93)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (84)
Viewed
King Executive Suite (50)
Viewed
Pool (14)
Viewed
Dining (1)
Viewed
The Hotel (19)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (68)
Viewed
Room/Suite (26)
Viewed
Dining (13)
Viewed
Hotel & Grounds (12)
Viewed
Pool/Beach Area (3)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Ottawa hotels
Byward Market Area
The Westin Ottawa
The Westin Ottawa
#4 of 69 in Ottawa
4.5 of 5 stars 1,809 reviews
ARC The Hotel
#12 of 69 in Ottawa
4.0 of 5 stars 1,054 reviews
Byward Market Area
Les Suites Hotel Ottawa
Show Prices
Show Prices
Show Prices
Byward Market Area
Hotel Indigo Ottawa Downtown
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Albion Rooms
The Albion Rooms
Cuisines: Bar, Canadian, British, Contemporary, Gastropub
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 

Additional Information about Novotel Ottawa

Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range: $125 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Odigeo, HotelTravel.com, Expedia, Hotels.com, Priceline, Cancelon, Hotwire and Travelocity so you can book your Novotel Ottawa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Hotel Style:
#7 Luxury Hotel in Ottawa
#23 Business Hotel in Ottawa
#25 Family Hotel in Ottawa
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay