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About
#28 of 81 hotels in Ottawa
Location
4.7
Cleanliness
4.3
Service
4.1
Value
3.9
Travelers' Choice
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 283 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $28+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Safe
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
181Restaurantswithin 0.3 miles
44Attractionswithin 0.3 miles
Contact
33 Nicholas St, Ottawa, Ontario K1N 9M7 Canada
Getting there
Rental CarsSee rental cars from $17/day
1968Reviews24Q+A100Room tips
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I stayed at this location for just one night. The price for the hotel was great, we got a room off booking.com and it was a great price. The check-in process was fast and easy and the room was nice and clean. Everything was clean and new, and for the price we paid, we definitely got more than expected. The location of the hotel is perfect for exploring Ottawa. Across the street is the Rideau centre, you are right near By Ward market and only a short walk to the parliament buildings. I would say roughly a 15-minute walk through the market. During my stay, I did not get to experience the hotel restaurant, or bar however they both looked very nice. The biggest downfall of this hotel I would say is its outward appearance. Pulling up to the location I was a little nervous as it's at the back of the mall and is not the prettiest area. However, the inside of the hotel does not reflect the outside. Overall I had a great stay and would recommend this hotel to anyone that needs a hotel in the downtown area of Ottawa.…
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Novotel Ottawa, Guest Services / Front Office at Novotel Ottawa City Centre
Responded 3 weeks ago
Thank you for your feedback on Novotel Ottawa City Centre. All reviews are taken into consideration by management to identify areas of improvement. We are pleased that you enjoyed your overall stay and hope for the opportunity to welcome you back. Holden Front Desk Staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
We are pleased with the Novotel, now after 2 years of rather less or no travel, we didn't recognize any negative influence. The hotel is not the newest but the lobby and rooms are all fine. Also nice bar and breakfast area. Fast and good check-in, the parking costs 28$, if you would park in the same parking lot you pay 20$ from 6am till 6pm and another 12$ from 6pm till 6am. So you save a little bit money when parking with the hotel. With hotel parking you have direct access from the parking lot P3 to the lobby and then to the rooms. We had a nice and special preparation for our honeymoon (not all hotels were so nice 👍, so a big plus). The rooms are not too big, it's ok for 2 people, bathroom is equiped with nice walk-in shower and German Grohe shower faucet kit. Also very happy about the environmental protection aspect of the shower gel/body soap, Shampoo and conditioner. All in big bottles which can be just refilled instead of providing small single bottles which produce much more waste. We didn't try the bar or in-house restaurant for dinner but it looks good and pricing seemed to be normal for Ottawa city and Canadian city prices. The breakfast offered a wide range of products, pastries, freshly prepared pancakes 🥞, eggs, omelette and also fresh meat for bread. Coffee is standard American black coffee, varieties of other food for breakfast, you can boil and adjust your own breakfast tea with fresh tea leaves. All in all a very good and great breakfast. We were satisfied with the whole service at the hotel. Great location in Ottawa, near to all important touristic and sightseeing sites, parliament etc. The swimming pool is shared with the Les Suites hotel nearby, it's quite crowded and ok, not so suitable for families, it's ok but if 3-4 families are in the pool it's crowded and full. But it is ok, just not a big pool.…
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Parking costs 28$ per day
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sona Abbasi, Guest Services / Front Office at Novotel Ottawa City Centre
Responded Aug 12, 2022
Dear guest, We are grateful for your gracious review of Novotel Ottawa City Centre. Our management is proud that we are able to exceed your expectations and we look forward to welcoming you back on your next trip to Ottawa. Regards, Front Office Team Novotel Ottawa city Centre
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was nice with good view. My boyfriend and I, we tried the dinner and breakfast in the restaurant. It was delicious, especially the buffet breakfast. We did enjoy our stay here. Hope to have a chace and come back to stay in the Novotel Ottawa City Centre.
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Date of stay: November 2022
Rooms
Location
Service
Room Tip: Higher floor will have better view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sona Abbasi, Guest Services / Front Office at Novotel Ottawa City Centre
Responded Dec 19, 2022
Dear Phuong Thanh N, We very much appreciate you taking the time for leaving a positive review for our hotel. I am glad to hear that your stay met your expectations. As our guests are truly precious and important to us, we try to do our best to make their stay with us more pleasant. Once again, we thank you for the review and we would look forward to welcoming you to our hotel Regards, Sona Abbasi Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ouf - where do I start? The hotel is pretty worse for wear - though it seems like that's the trend for Ottawa hotels so I won't hold it against them too much. That said - they claim a 4-star status so it blew my mind that they lacked in basic amenities (like a conditioner, an real ironing board, and sheets that don't feel like carboard. I don't quite know what's going on there but I was on the 7th floor and it seems like people run businesses out of that floor? Hotel room doors are wide open and people are coming and going a lot. It was a bit jarring and overall just felt like I was bunking in an office tower. My first night, kids were running around the hallways and playing til at least 11pm. On night three, I woke up at 5am with Christian music blaring from the walls. Finally, on the final night, kids would randomly bang on my door until past 12am. Staff seemed like they wanted to help but it certainly didn't solve the problem. Was it a case of bad luck? No idea. But overall, I wouldn't recommend.…
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sona Abbasi, Guest Services / Front Office at Novotel Ottawa City Centre
Responded Dec 14, 2022
dear Theamonda, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Ottawa City Centre. Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the inconvenience. I would appreciate if you could share your phone number through the email address at: sonaabasi@novotelottawa.com to get in touch with you. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For $200 per night I expected some amenities in the room. There were no wine glasses or corkscrew. When I called housekeeping, they told me to go down to the bar. The bartender said he only had one corkscrew (broken) and would only loan it out if I brought it back right away. So a hotel with hundreds of rooms has only one broken corkscrew in the entire place??? Also, called down to the front desk both in the evening and the next day and there was never any answer. Their site claims to be "a trendy full-service 4-star hotel". I have stayed here in the past but with many other hotel options in the same area, I will not be back again.
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Date of stay: November 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sona Abbasi, Guest Services / Front Office at Novotel Ottawa City Centre
Responded Nov 18, 2022
Dear Olivia, Although we never enjoy hearing that one of our guests had a less-than-perfect stay, we feel that comments such as yours allow us to assess where we have opportunities to make improvements. Should you choose to return we encourage you to get in touch with us prior to your arrival so that we can ensure that everything for your stay is in perfect order. I also apologize on behalf of the F&B team and will share this with the right channel for sure. Thanks again and if you decide to give us another chance to serve you better, please let me know before booking. Regards, Sona Abbasi Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed a week. It looks unprepossessing, but hides a relaxed and comfortable hotel. My room was an excellent size, my bed as comfortable as I could ask and the bathroom smart and functional. The key to this hotel though is the staff. They were splendid. Courteous and helpful at reception, friendly and efficient housekeeping ( thank you for my lovely clean room and supply of towels) and breakfast, presided over by Julie was the way to start the day: courteous and attentive, they knew the table I liked, a newspaper and I learnt about eggs “over easy”. The morning staff were always a pleasure to see. This was an Englishman at home, and made comfortable. Don’t be put off. This hotel is spot on in the middle of Ottawa and knows how to look after a guest discreetly and unobtrusively. Thank you.…
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sona Abbasi, Guest Services / Front Office at Novotel Ottawa City Centre
Responded Nov 8, 2022
Dear Jemsr2018, What a great review. Thank you for your amazing comments! It has given me great pleasure to read that you enjoyed your stay with us here at The Novotel Ottawa and we are so proud that you felt our team were friendly and welcoming and looked after you during your time with us. Hospitality is at the heart of everything we do, and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Regards, Sona Abbasi Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Debbie K wrote a review Oct 2022
The location is ideal for sightseeing, in the heart of the city centre. Walkable to Parliament, Byword Market and much more... We were in Ottawa for our son's wedding and arranged for a block of rooms for our guests. The sales managers (I worked with 3 over the pandemic) were all a pleasure to deal with and went out of their way to make us feel special. The front desk staff and all others we were in contact with were polite and helpful. It was an excellent experience!
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sona Abbasi, Guest Services / Front Office at Novotel Ottawa City Centre
Responded Nov 2, 2022
Dear Debbie, We very much appreciate you taking the time for leaving a positive review for our hotel. I am glad to hear that your stay met your expectations. As our guests are truly precious and important to us, we try to do our best to make their stay with us more pleasant. Once again, we thank you for the review and we would look forward to welcoming you to our hotel. Regards, Sona Abbasi Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an enjoyable stay at the Novotel ottawa. The hotel is perfectly located in downtown, at walking distance to the main attractions. The staff was friendly and welcoming, and the rooms were clean and well maintained. I also enjoyed having diner at the hotel’s restaurant (the Albion rooms), you have to try the charcuterie and board and the desserts (bread pouring and crème brûlée), simply delicious. The breakfast buffet was also great and had a wide range of cold and hot options. In general, I had a very nice stay at the hotel, and would definitely be back in the future.
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sona Abbasi, Guest Services / Front Office at Novotel Ottawa City Centre
Responded Nov 2, 2022
Dear Jaouad, I would like to thank you for taking the time to share your experience with us. We are very pleased to read how much you enjoyed some aspects of your stay and especially the hotel's location and staff. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Regards, Sona Abbasi Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 5 nights as part of a British Airways holiday package. The location is great - very central to most main tourist attractions. The room clean but surprised at lack of storage if staying more than 1 or 2 nights - no drawers at all. However additional hangers quickly provided so with these and living out of suitcase not a deal breaker. Extra coffee provided on request from reception. Fridge in room but no bottled water provided in room we were in There is a small pool and gymn - however no lockers or practical changing area. Fortunately we were on same floor as pool so able to nip from room to pool quickly when using. Did not eat in hotel - however great choice of restaurants nearby - and market around corner has fabulous French bakery for breakfast Our good stay was unfortunately spoilt at checkout. When we checked in we handed in our British Airways voucher for the room and I gave my debit card as a security deposit. On checkout I thought there were local taxes to pay, so offered my credit card. It was rejected so my husband used his. He immediately got an alert that his arm had been charged $1027 cd What followed was farcical - 3 staff members including the manager trying to resolve - took two long discussions and lots of charges and recharges to various cards. The irony was we had nothing to pay at all!! My husband credit card got immediate refund - so no loss. However my debit card, despite assurances the charge would not go through was charged £672.09 ( equivalent to $1027.10 cad Due to delay in processing and exchange rate fluctuation I only received a refund of £657 leaving me out of pocket £15 totally due to the error of the hotel. My emails requesting a refund so I am not out of pocket have been ignored. The checkout experience really put a dampener on what should have been a good experience My advice - do not hand over any card without knowing exactly what will be charged - and double check charges when you check out …
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: If wanting to use pool / gym ask for room on same floor Double check everything at checkout - and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sona Abbasi, Guest Services / Front Office at Novotel Ottawa City Centre
Responded Oct 28, 2022
Dear Mrs. Martinent Thank you so much for your detailed comment regarding your stay at Novotel Ottawa. I am happy that you liked some aspects of your stay like the location. I am so sorry also to hear that your experience at checkout did not meet your expectations. I talked to the manager on duty at that moment and noticed the mistakes. please accept our sincerest apologies for the inconvenience. they were already fixed and reimbursed right away the same day. Hospitality is at the heart of everything we do, and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Regards, Sona Abbasi (she/her) Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don’t usually choose corporate chain hotels but Trailfinders booked it for us. Unfortunately despite us requesting a bath they’d booked us a standard room without one . However the hotel were very obliging and upgraded us to a room with one . The room was not big but had a ridiculously large bed and TV and was well planned . It was in pristine condition. The lighting and air conditioning were excellent. After the fuss about the bath turned out it didn’t fill properly from the tap so filled it from the shower!!! Nice towels, toiletries etc. The bar restaurant had a nice feel with good decor although the food was a bit disappointing. The downside of the hotel is the “lobby” which is cold and functional with tacky posters around -lets the hotel down.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sona Abbasi, Guest Services / Front Office at Novotel Ottawa City Centre
Responded Oct 23, 2022
Dear Christina, We very much appreciate you taking the time for leaving a positive review for our hotel. I am glad to hear that your stay met your expectations. As our guests are truly precious and important to us, we try to do our best to make their stay with us more pleasant. Once again, we thank you for the review and we would look forward to welcoming you to our hotel. Regards, Sona Abbasi Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$135 - $214 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel ottawa hotel ottawa, ottawa novotel, accor ottawa
LOCATION
CanadaOntarioOttawaByward Market Area
NUMBER OF ROOMS
283
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Claim Your ListingNOVOTEL OTTAWA CITY CENTRE $121 ($̶2̶0̶6̶) - Updated 2023 Prices & Hotel Reviews - Ontario
Frequently Asked Questions about Novotel Ottawa City Centre
Which popular attractions are close to Novotel Ottawa City Centre?
Nearby attractions include Jigsaw Escape Rooms (0.3 miles), Ottawa Locks (0.3 miles), and Escape Manor Byward Market (0.3 miles).
What are some of the property amenities at Novotel Ottawa City Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Ottawa City Centre?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Novotel Ottawa City Centre?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Novotel Ottawa City Centre?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Ottawa City Centre?
Conveniently located restaurants include La Bottega Nicastro, BeaverTails, and The Brig Pub.
Are there opportunities to exercise at Novotel Ottawa City Centre?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Novotel Ottawa City Centre located near the city center?
Yes, it is 0.4 miles away from the center of Ottawa.
Are pets allowed at Novotel Ottawa City Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Ottawa City Centre offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Ottawa City Centre?
The staff speaks multiple languages, including English and French.