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Lord Elgin

#13 of 69 Hotels in Ottawa
Certificate of Excellence
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Hotel packages
100 Elgin St, Ottawa, Ontario K1P 5K8, Canada
Special Deal
One FREE Breakfast
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2,181 Reviews from our TripAdvisor Community

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Showing 1,975: English reviews
Jerusalem
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed for almost a week at the Lord Elgin. Very comfortable beds and facilities. Only bad thing was that the lobby was freezing. If you're willing to reuse your towels and linen you get a voucher for use at the starbucks in the lobby, every day!! Great location for walking to parliament hill, the outdoors market and a great shopping... More 

Helpful?
Thank shokolata
meelker, Director of Sales at Lord Elgin, responded to this review

Thank you so much for the glowing remarks! We are so very lucky to have this amazing location. With this hot weather and the front doors being opened and closed all day, we do try to keep our lobby cool. It can be challenging to find that perfect temperature. We hope you will come back again soon! Best regards, Ann... More 

Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Excellent service was provided by hotel staff. Will use the hotel again when planning our Canadian travels. Will suggest The Lord Elgin to friends. The hotel ranks high and compares favorably with the four other hotels during this trip.

Review collected in partnership with this hotel

Helpful?
Thank wdavidmills15
DSmytheLE, General Manager at Lord Elgin, responded to this review

Thanks wdavidmills15, for the great review - we're glad you found us! We look forward to welcoming you back again soon! Until then, safe travels! Best regards, David Smythe General Manager More 

Brampton, Ontario
1 review
3 of 5 stars Reviewed 1 week ago NEW

It was only a 2 1/2 day stay and it was fine for the most part. Our chief complaint was not having the room attended to. Didn't have the bed made, didn't remove used glassware, didn't wipe down the bathroom. Although we were okay with reusing the towels to be "green" we did expect the bed to be made up... More 

Review collected in partnership with this hotel

Helpful?
Thank lairdkm
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear lairdkm, I am terribly sorry for your less-than-stellar experience with us. Please contact our Guest Services Manager, Mandi McBeath, directly as we'd love the chance to regain your trust. We value your patronage and I truly want to make this right. Her email address is mmcbeath@lordelgin.ca Best regards, David Smythe General Manager More 

Niagara-on-the-Lake, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great locatafion downtown to all various attractions and restaurants. Also to have Starbucks as a quick breakfast option on site. Staff very friendly and helpful. This is was my second time visiting and would diffently keep going back.

Review collected in partnership with this hotel

Helpful?
Thank Dorothy S
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear Dorothy S, We love to hear that the Lord Elgin is living up to our patron’s expectations, and we plan to keep it that way! We look forward to welcoming you back again soon! Until then, safe travels! Sincerely, David Smythe General Manager More 

Niagara Falls, Ontario
1 review
5 of 5 stars Reviewed 1 week ago

When we first arrived the service was friendly and they immediately gave you a map of the area and informed you of what you can do during your stay. The room we had was beautiful and was constantly kept in a clean state by the cleaners, though the view was not to good out of the window as it was... More 

Review collected in partnership with this hotel

Helpful?
Thank Crimson_JP
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear Crimson_JP, I’m delighted to hear about all of the wonderful things you experienced while on your stay here and want to thank you for recommending us to others! We look forward to welcoming you back next time! Sincerely, David Smythe General Manager More 

Toronto, Canada
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 3 nights over the weekend. The pros are that it is a great location, room is a good size, beds were comfortable, and the hotel staff were all very friendly and helpful, particularly the people who helped with storing our bikes and luggage and parking our car. We were impressed by their ‘green’ policy... More 

Helpful?
Thank Beth00
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear Beth00, We’re thrilled to hear you and the family had an excellent time at our hotel, though I am sorry to hear that your neighbours disrupted your nights. Thank you for sharing all of the things that made your stay wonderful with us and other users. Stay tuned for our renovated rooms, which we know you’ll love as much... More 

Belle River, Canada
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We spent 2 nights here in July. The hotel location is perfect, within walking distance of pretty much all the major attractions. Service was ok, not very friendly but not rude either. We stayed in Room 631 which overlooks Confederation Park. The room was large for the era of the hotel but in need of remodelling, which is currently taking... More 

Helpful?
Thank Melissa B
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear cdn1276, Thank you for your candor and even-handedness with your critique. I sincerely apologize for the fact our team weren't their usual friendly and helpful staff. We pride ourselves on our guest relations and this kind of experience is not commonplace as we are known for going above and beyond for our guests. Attentiveness is what separates a good... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Very nice hotel, near everything we wanted to see on our visit up there. Very close to Parliament, the canal, etc. Tons of places to eat nearby. It's right on Elgin St. When we come back to Ottawa we will stay here again!

Helpful?
Thank Kevin B
DSmytheLE, General Manager at Lord Elgin, responded to this review

Thank you so much for the kind words Kevin B. That's great to hear that you enjoyed your stay with us so much and that you will be back! We hope to have the pleasure of your return visit the next time you are in Ottawa! Sincerely, David Smythe General Manager More 

Indian Lake, New York
1 review
4 of 5 stars Reviewed 1 week ago

We spent our honeymoon and returned 35 years later. Ottawa and the Lord Elgin have changed considerably. However, the staff was committed to a pleasant stay by their guests. Someone was always available to answer questions and make recommendations. Paul Norris one of the managers was very helpful and interested in our comfort. A bottle of wine was broken on... More 

Review collected in partnership with this hotel

Helpful?
Thank dsmit8
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear dsmit8, Thank you so much for the review; we love to hear from guests what they enjoy most about their stay with us, and you have neatly summed it up in just a few sentences. We will certainly share your feedback with the team, who love to know when they make a stay special for guests. We are very... More 

Kingston
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked 5 days around Canada Day for a family reunion. When we arrived we found they were in the middle of renovations. We had warm water others did not. The ice machines rarely had ice however other than that our room was nice. We asked and got a mini-fridge as that way we could have cold beer, wine and... More 

Helpful?
Thank Randall66
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear Randall66, We’re thrilled to hear you and the family had an excellent time at our hotel. Thank you for sharing all of the things that made your stay wonderful with us and other users. Stay tuned for our renovated rooms, which we know you’ll love as much as we do! Best regards, David Smythe General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Grill 41
Grill 41
Cuisines: American, Canadian, Gluten Free
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Historic Landmark Hotel in heart of downtown Ottawa: ideally located in the heart of downtown Ottawa - directly across from Confederation Park, the National Arts Centre and steps away from Byward Market, Rideau Canal, Ottawa Shaw Centre, Parliament Buildings and the Ottawa Rideau Centre. Guestrooms reflect Ottawa's elegance. From the tall picture windows, bold tulip inspired artwork, to Biedermeier style luxury furnishings, you cannot help but feel pampered. Ottawa hotel guests enjoy the lap pool with adjoining whirlpool, sauna and fitness and Starbucks on-site. ... more   less 

Additional Information about Lord Elgin

Address: 100 Elgin St, Ottawa, Ontario K1P 5K8, Canada
Location: Canada > Ontario > Ottawa
Price Range: $138 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lord Elgin 3.5*
Number of rooms: 355
Reservation Options:
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Also Known As:
Lord Elgin Hotel Ottawa
Lord Elgin Ottawa
Hotel Style:
#13 Romantic Hotel in Ottawa
#14 Family Hotel in Ottawa
#16 Business Hotel in Ottawa
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