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Lord Elgin

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#15 of 69 Hotels in Ottawa
Certificate of Excellence
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Lord Elgin
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2,267 Reviews from our TripAdvisor Community

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Showing 2,041: English reviews
Cleveland, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

The entire staff of the Lord Elgin is friendly, capable and committed to ensuring guests are treated well and take maximum advantage of the many positives Ottawa has to offer to visitors. The location is excellent and within reasonable walking distance of several of the city's major attractions. The only negative we encountered was the food was substandard compared to... More 

Review collected in partnership with this hotel

Helpful?
Thank BrownsFan40
Dallas
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location is amazing with being in the heart of downtown. City Hall, the Parliament, and various museums and the National Art Gallery are all in the vicinity, with lots of restaurants and amazing sites in the vicinity as well. Overall the service at the hotel was very good. The staff was very nice and welcoming, as well as very... More 

Helpful?
1 Thank AKLDallas
DSmytheLE, General Manager at Lord Elgin, responded to this review

Thank you so much for the kind words AKLDallas. That's great to hear that you enjoyed your stay with us so much and that you will be back! We look forward to welcoming you back again soon! Until then, safe travels! Sincerely, David Smythe General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

This was our first visit to Ottowa and we would have no hesitation to return and stay at the same hotel again. The hotel is in a very good position to reach all of the main tourist attractions including Parliament Hill. The Lord Elgin has interesting historical connections with Ottowa complimented by helpful staff helpful and comfortable rooms even whilst... More 

Review collected in partnership with this hotel

Helpful?
1 Thank A TripAdvisor Member
DSmytheLE, General Manager at Lord Elgin, responded to this review

Thank you so much for the kind words! That's great to hear that you enjoyed your stay with us so much and that you will be back. We hope to see you again when you are next in town! Best regards, David Smythe General Manager More 

Tampa, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The room had a view of Parliment Hill, was spacious, comfortable bed, and was all around a great stay. The location was perfect. I was able to walk to shops and restaurants all around. The food in Grill 41 was also very good.

Review collected in partnership with this hotel

Helpful?
1 Thank jupa1974
DSmytheLE, General Manager at Lord Elgin, responded to this review

Thank you so much for the review jupa1974! We love to hear from guests what they enjoy most about their stay with us, and you have neatly summed it up in just a few sentences. We look forward to welcoming you back again soon! Sincerely, David Smythe General Manager More 

Litchfield, Connecticut
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel is 5 minute walk from Parliament. Not too large, almost a boutique hotel. Built in the early 40's with Art Deco details but being extensively renovated. We were the first to stay in our completely renovated room--quiet and comfortable. Staff not intrusive but very pleasant and helpful.

Review collected in partnership with this hotel

Helpful?
1 Thank BethandTerry2015
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear BethandTerry2015, We love to hear that the Lord Elgin is living up to our patron’s expectations, and we plan to keep it that way! We look forward to welcoming you back again soon! Until then, safe travels! Sincerely, David Smythe General Manager More 

Toronto, Canada
1 review
3 of 5 stars Reviewed 5 days ago NEW

Our one night stay in Ottawa was fairly enjoyable - the hotel room was clean and the atmosphere was very nice. However, a specific staff member at the reception desk was not very welcoming to us Ottawa foreigners...on a rainy night, we were told by them that there were "no umbrellas available" without even checking...my friends, this staff member just... More 

Helpful?
Thank meatball1012016
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear meatball1012016, Thank you for taking the time to share your feedback following your recent stay with us. I offer my sincerest apologies for the inconsistencies you experienced in service. This is certainly not what the Lord Elgin Hotel is known for as you can see based on a number of our guest reviews. May I ask you contact me... More 

Ottawa, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed in a king corner room which was nice and bright and spacious. Maid was excellent..saw we used the one type of Keurig so without asking left us twice as many for next day. room was quiet and front desk staff very nice. Only complaint would be buffet breakfast only okay...some items lukewarm..pastry selection poor not worth the $18 price

Review collected in partnership with this hotel

Helpful?
Thank james b
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear james b, Thank you for your candor and even-handedness with your critique. Attentiveness is what separates a good experience from an exceptional one. I will speak with our Director of Food & Beverage, as well as the Restaurant Manager, in regards to the breakfast as we take all comments under advisement in an ongoing effort to better our services.... More 

Kendal, United Kingdom
Level Contributor
187 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A very elegant hotel. Rooms very spacious and comfortable. Great being downtown Ottawa near to everything. There is a huge renovation going on in the hotel which does have an impact on water supply to rooms at certain times and some rooms are affected by noise during the day.

Helpful?
Thank BethMaidment
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear BethMaidment, Thank you so much for the kind words. That's great to hear that you enjoyed your stay with us and I want to thank you for bearing with us as we undergo these renovations. Stay tuned for our renovated rooms, which we know you’ll love as much as we do! Best regards, David Smythe General Manager More 

Bracebridge, Ontario
1 review
4 of 5 stars Reviewed 6 days ago NEW

Grand old girl,want see how she looks after renovations,enjoyed the location ,staff was great,let us check in really early,pool a little cold but if that's all I have to complain about that's not much,did not hear any of the renovations going on in building, Overall had a great time there.

Review collected in partnership with this hotel

Helpful?
Thank mikegC764XH
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear mikegC764XH, We’re thrilled to hear you had an excellent time at our hotel. Thank you for sharing all of the things that made your stay wonderful with us and other users. We hope to have the pleasure of your return visit! Until next time, safe travels! Sincerely, David Smythe General Manager More 

Sault Ste. Marie, Ontario
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

It was great being downtown Ottawa and in close proximity to museums, the market, shopping and more. The rooms were clean and beds were very comfortable. The staff we encountered were very friendly. We heard minimal noise from other guests.

Review collected in partnership with this hotel

Helpful?
1 Thank madeleine406
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear madeleine406, We love to hear that the Lord Elgin is living up to our patron’s expectations, and we plan to keep it that way! We look forward to welcoming you back again soon! Until then, safe travels! Sincerely, David Smythe General Manager More 

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Grill 41
Grill 41
Cuisines: American, Canadian, Gluten Free Options
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Historic Landmark Hotel in heart of downtown Ottawa: ideally located in the heart of downtown Ottawa - directly across from Confederation Park, the National Arts Centre and steps away from Byward Market, Rideau Canal, Ottawa Shaw Centre, Parliament Buildings and the Ottawa Rideau Centre. Guestrooms reflect Ottawa's elegance. From the tall picture windows, bold tulip inspired artwork, to Biedermeier style luxury furnishings, you cannot help but feel pampered. Ottawa hotel guests enjoy the lap pool with adjoining whirlpool, sauna and fitness and Starbucks on-site. ... more   less 

Additional Information about Lord Elgin

Address: 100 Elgin St, Ottawa, Ontario K1P 5K8, Canada
Location: Canada > Ontario > Ottawa
Price Range: $134 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lord Elgin 3.5*
Number of rooms: 355
Reservation Options:
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Also Known As:
Lord Elgin Hotel Ottawa
Lord Elgin Ottawa
Hotel Style:
#13 Romantic Hotel in Ottawa
#14 Family Hotel in Ottawa
#16 Business Hotel in Ottawa
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