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Fairmont Chateau Laurier

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1 Rideau Street, Ottawa, Ontario K1N 8S7 Canada
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Chateau Laurier
Updated 09/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 82 hotels in Ottawa
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Iron
Minibar
Flatscreen TV
On-demand movies
Laptop safe
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
River View
Languages Spoken
English, French
4223Reviews32Q+A100Room tips
Traveler rating
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Popular mentions
Darla D wrote a review Jan 12
Sault Ste. Marie, Canada15 contributions7 helpful votes
Ever since touring the Chateau Laurier as a university student I've wanted to be a guest to have the entire Chateau experience including Tea at the Chateau. December of 2021, despite COVID, I made the trip and had the experience!!! Given all the challenges hotels face during the pandemic , I found the staff to be exemplary, rooms luxurious and the Tea wonderful. Also had a wonderful massage, exploring the history of the property was interesting. Looking forward to visiting the Chateau Laurier again as well as other properties in the group.
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Date of stay: December 2021
Location
Cleanliness
Service
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Response from Patrick Vincelette, Other at Fairmont Chateau Laurier
Responded 1 week ago
We are delighted that your stay in Ottawa's 'castle' was a memorable one! Our mission is that our guests experience the grandest of feelings during theur stay with us! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms
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Wesnile wrote a review Feb 2020
New York135 contributions82 helpful votes
Hotel's Favorite
Just got back from a long weekend at the Fairmont. The hotel is absolutely beautiful! The architecture is amazing, lobby, rooms, and all public spaces are incredible. Very Old World charm but completely renovated. Stayed in a Gold level room which gave us access to breakfast every morning in the Gold Lounge as well as Happy Hour and desserts nightly. Well worth the extra price. The room was very large, comfortable and updated with everything you'd need. The staff at the Gold level were all amazing and could not have been more helpful, polite and friendly. As we were in town to skate the Rideau Canal the concierge at the Gold Level hooked us up with a company that delivered our ice skates directly to the hotel in 15 minutes. And we were able to keep them for the day for less than a 2hr rental in other places. I highly recommend the Fairmont and also the upgrade to the Gold Level.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip: Upgrade to Gold Level
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3 Helpful votes
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Response from ChateauLaurier, Manager at Fairmont Chateau Laurier
Responded Feb 6, 2020
Our mission is to turn moments into memories and it is always so good to hear when we have been successful. We agree our team on the Gold floor is amazing! Rest assured that we will share your compliments with them and we know they will be delighted that you took the time to recognize their service. We hope to welcome you again one day soon. Sincerely, Marion te Winkel Director of Operations
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Darren R wrote a review Jan 11
1 contribution1 helpful vote
Called to cancel our reservation when the Senators game we were going to was cancelled. They have refused to refund the $425 charged for the room even though we did not use it. Game was cancelled due to Covid for the team. This place is a rip off!
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Date of stay: December 2021
Service
Room Tip: Best room is in a different hotel
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1 Helpful vote
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Response from Patrick Vincelette, Other at Fairmont Chateau Laurier
Responded 1 week ago
We are so sorry for this disappointing experience, as our policy is to be much more flexible during these trying times. I would appreciate if you would reach out to me directly at the Hotel, in order that we may discuss the matter further. Sincerely, Max Paulin Director of Revenue Management
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Shelly K wrote a review Jan 10
Whitby, Canada17 contributions5 helpful votes
We booked a little getaway to escape from "Covid" fatigue. We have not been able to go away in so long...that it was the perfect escape! All of the staff, including the front desk and housekeeping were exceptionally responsive to our needs.
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Date of stay: December 2021
Rooms
Cleanliness
Service
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Response from Patrick Vincelette, Other at Fairmont Chateau Laurier
Responded 1 week ago
Dear Shelly, We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms
Read more
Ontario T wrote a review Jan 9
1 contribution
Was so disappointed in our stay at the Chateau Laurier between Christmas and New Years 2021. We have been looking forward to stays at historic Fairmont properties across Canada and around the globe in our retirement, but will be re-thinking that plan. The New Years dinner at Zoes was the worst meal we have ever had in a restaurant. At NO POINT did the staff ever indicate that we would be served a disgusting multiple course dinner of cold raw seafood. You should be ashamed of yourselves. Close to $400.00 ??? really? The rooms are overpriced, with little amenities. Wi-Fi charges ----really, No Water? in 2021,? The only highlight was the cleaning staff, they do a great job. Sorry Fairmont, but you failed to meet our expectations.
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Date of stay: December 2021
Value
Service
Sleep Quality
Room Tip: Book elsewhere people
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Response from Patrick Vincelette, Other at Fairmont Chateau Laurier
Responded 1 week ago
Our mission is to turn moments into memories and we regret that we failed to do so during your recent visit. Please rest assured that your experience is certainly not typical of our usual high level of service. We hope you return one day allowing us the opportunity to regain your trust. Sincerely, Patrick Vincelette Director of Rooms
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PRICE RANGE
$190 - $395 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont chateau laurier hotel ottawa, fairmont hotel ottawa, fairmont hotel chateau laurier, fairmont ottawa, ottawa fairmont
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
429
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Frequently Asked Questions about Fairmont Chateau Laurier
Which popular attractions are close to Fairmont Chateau Laurier?
Nearby attractions include Jigsaw Escape Rooms (0.2 miles), Escape Manor Byward Market (0.2 miles), and Rideau Canal National Historic Site (0.05 miles).
What are some of the property amenities at Fairmont Chateau Laurier?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Chateau Laurier?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Chateau Laurier?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Chateau Laurier?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Fairmont Chateau Laurier?
Conveniently located restaurants include La Bottega Nicastro, BeaverTails, and The Brig Pub.
Are there opportunities to exercise at Fairmont Chateau Laurier?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Fairmont Chateau Laurier located near the city center?
Yes, it is 0.2 miles away from the center of Ottawa.
Are any cleaning services offered at Fairmont Chateau Laurier?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Chateau Laurier?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Chateau Laurier offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.