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Stayed at Chateau for a night to watch a Maple Leaf game (hockey - NHL). First and foremost, rooms are so small! I admit to not booking a special room, just the generic 2 double bed room. I expected the room to be small, but...More
We stayed here while attending a Christmas party. We had a special corporate rate otherwise we couldn’t have stayed. That said, our stay was fantastic.
Upon check-in, I was given a complementary upgrade to a view room without asking! This costs the hotel nothing yet...More
1 Thank SuzieQ1001
Response from ChateauLaurier, Manager at Fairmont Chateau LaurierResponded 3 weeks ago
We are delighted that your stay in ‘Ottawa’s Castle’ was a memorable one and we look forward to your next visit.
Director of Operations
One word pretty much sums up this hotel: Tired. Outdated facilities. Bad odors in the carpets particularly on the LL level. Doors barely shut they are so worn. The walls are paper thin—if your neighbour’s got a cough, you’ll know it! They upsell you on...More
I’ve stayed at the Chateau Laurier more than 20 times over the last 22 years. It is always a singular pleasure combining charm and outstanding service. Ottawa’s signature hotel, I always enjoy the beauty of the lobby, the splendour of the sitting area, and the...More
Bar was open - virtually empty. Colleagues and I sat down at open table and were immediately confronted by wait staff telling us 'you can't sit here'. Obvious question, 'Why not - is this table reserved?'
'No - we are assigning people to tables', came...More
Response from Canfamily99 | Reviewed this property |
Yes, though there is also an excellent massage spot a short walk away on York Street which the concierge can set up (the last time I stayed there the masseuse was booked up but the hotel helpfully booked me into the nearby... More
Yes, though there is also an excellent massage spot a short walk away on York Street which the concierge can set up (the last time I stayed there the masseuse was booked up but the hotel helpfully booked me into the nearby clinic, less than 5 minutes away).