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Delta Hotels by Marriott Ottawa City Centre

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#20 of 66 Hotels in Ottawa
Certificate of Excellence
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Delta Hotels by Marriott Ottawa City Centre
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997 Reviews from our TripAdvisor Community

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Showing 863: English reviews
Toronto, Ontario, Canada
Reviewed 2 days ago NEW

I love the lobby area of this hotel, gym was clean, pool was in amazing condition provided hotels. My room was a decent size... clean rooms decent size rooms, good service has a Tim's attached to the hotel.

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Helpful?
Thank mr_fame
Reviewed 3 days ago NEWvia mobile

Stayed for four nights on a weekend get away and found the room small and tight to move around. Washroom was tiny and the toilet had all water stains in the bowl plus a broken flush handle and good luck washing your face in the sink unless your mabe 3 years old. We found food on floor next to the...

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Helpful?
Thank Dave M
ZubairSiddiqi, General Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this review

Thank you for taking the time to offer your feedback. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. So it is very disappointing to learn of your experience. Please accept my apologies, and assurance that your feedback will be used as an opportunity...

Toronto, Canada
Reviewed 5 days ago NEW

I stayed at this hotel for 5 nights while travelling on business. The front desk, restaurant and club lounge staff we wonderful, with the exception of one front desk staff person. Because of my platinum level status, I had a hotel staff liaise with me in advance of my stay and they are very helpful. As well, the chance to...

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Helpful?
Thank TeeKayz
Melbourne, Australia
Reviewed 1 week ago NEW

This property provides a comfortable stay in Ottawa, and its staff is friendly and helpful. The rooms tend to be on the smaller side - there is only room for one medium sized suit case. The bathrooms are also quite small with a shower over the bath. On this occasion, the hotel did not offer a platinum upgrade or room...

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Helpful?
Thank Ozi_Traveller
Vancouver, Canada
Reviewed 1 week ago

This is a very average hotel. Toilet in the room was stained, and the trim and entry door could use a coat of paint. Although the price included free wifi, there was no internet throughout my stay (despite two long conversations on the phone with the IT department). The elevators were unreliable, with some folks getting stuck in it. The...

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Helpful?
Thank ngg999
ZubairSiddiqi, General Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this review

Thank you for sharing your feedback through Tripadvisor. We understand how frustrating travel can be when required basic tools are not available. I would like to apologize on behalf of the Hotel. The hotel recently invested in an upgrade to Wifi service to provide the fastest and most efficient service to guests. Therefore, it is very disappointing to learn you...

Reviewed 1 week ago via mobile

This hotel is ok, nothing special! My self and 6 friends stayed at this hotel and the front lobby was stunning. When we we up to the room it was just ok. Small furniture and walls were paper thin. The staff was amazing and so nice and did anything and everything to make my birthday special.

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Helpful?
Thank Brad H
ZubairSiddiqi, General Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this review

Thank you for sharing your feedback through Expedia, and mentioning how stunning you found the hotel lobby. With a spirit to serve, we take great pride in exceeding our guests expectations, and it is wonderful to hear our associates did everything they could to make your birthday a memorable event! With that being said, it is disappointing to know the...

Ottawa, Canada
Reviewed 2 weeks ago

We are locals who stayed at the Delta for a family wedding. Staff was very helpful in getting us an early check-in. Check-in itself was a breeze. Our first issue was finding an old container of french fries in the room fridge. The front desk staff assured us that it would be cleaned up while we were out. We came...

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Helpful?
Thank OttawaMimi
ZubairSiddiqi, General Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this review

Thank you for taking the time to share your experience through the Tripadvisor site. Our goal is to provide all of our guest's with a seamless stay, so I was sorry to hear of the issues you encountered during your visit. I would like to add my apologies to those of our Executive Housekeeper, who visited your room during your...

Kingston, Canada
Reviewed 2 weeks ago

Very good experience overall. Well maintained hotel with clean modern rooms and comfortable beds. What really set this stay apart, though, was the service. Frankly, it started off less than perfect, in that we were checked into a room which, we soon discovered, was not actually ready for us and had not yet been cleaned. In a very short amount...

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Helpful?
Thank BrentlyNeel
Toronto, Canada
Reviewed 2 weeks ago

I enjoyed my stay at this hotel. The staff at the front desk were very helpful and had great suggestions when we were looking for somewhere to eat. The rooms were clean although there was a noise issue with our heating system. The pool was amazing and the sauna was nice to go in after a short swim. The gym...

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Helpful?
Thank Misslarose
Saskatoon, Canada
Reviewed 4 weeks ago via mobile

The staff was not friendly at all .I have stayed there previous and the treatment I got was less then okay .the attitude of the front desk was not good . And not well I'm accommodate any need you needed

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Helpful?
Thank frank r
Management response:

Thank you for taking the time to provide us with your experience at the Delta in Ottawa. We sincerely apologize as your stay with us was certainly not to our expectations nor our standards. I truly apologize for the behavior that was exuded to you by our Associates of our hotel regarding any of your requests. I understand how frustrating...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
Business travellers, meeting attendees, and friends and families will be delighted with an outstanding variety of food and flavours as well as warm customer service in a clean, and friendly place. ... more   less 

Additional Information about Delta Hotels by Marriott Ottawa City Centre

Address: 101 Lyon Street North, Ottawa, Ontario K1R 5T9, Canada
Location: Canada > Ontario > Ottawa
Price Range: $128 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Delta Hotels by Marriott Ottawa City Centre 4*
Number of rooms: 410
Reservation Options:
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Also Known As:
Delta Ottawa City Centre Hotel Ottawa
Ottawa Crowne Plaza
Hotel Style:
#6 Luxury Hotel in Ottawa
#8 Business Hotel in Ottawa
#10 Family Hotel in Ottawa
#18 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travelers have asked, with answers from Delta Hotels by Marriott Ottawa City Centre staff and other travelers.
12 questions
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4 months ago

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Questions? Get answers from Delta Hotels by Marriott Ottawa City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Always ask for upper levels”
 of 5 bubbles mr_fame, 2 days ago | Read review
“West facing, higher floor is best view, and gets the sunset.”
 of 5 bubbles TeeKayz, 5 days ago | Read review
“Request a room on the higher floors for a better view.”
 of 5 bubbles ngg999, 1 week ago | Read review
“City Views are the best from this hotel, although not much to look at.”
 of 5 bubbles emilypI95ZN, 4 weeks ago | Read review
“beautiful views from all rooms!”
 of 5 bubbles billmI5711KQ, Dec 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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