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Delta Hotels by Marriott Ottawa City Centre

101 Lyon St N, Ottawa, Ontario K1R 5T9 Canada
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Traveler (354)
Room & Suite (261)
Dining (29)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Business travellers, meeting attendees, and friends and families will be delighted with an outstanding variety of food and flavours as well as warm customer service in a clean, and friendly place at Delta Hotels by Marriott Ottawa City Centre. Our modern downtown hotel sits in the heart of Ottawa, Canada near Parliament Hill, Shaw Centre, Rideau Canal and ByWard Market.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Indoor pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Meeting rooms
Paid public parking on-site
Parking garage
Parking
Free internet
Wifi
Public wifi
Internet
Pool / beach towels
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Fax / photocopying
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French
Hotel links
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1,390Reviews15Q+A100Room tips
Traveler rating
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Popular mentions
Actually we met for a brunch at ten, but the service was attentive and they let us alone when we needed it to deal with our transactions. Good food. No pressure to order fast or leave early. It was a nice quiet place to do business in a relaxed atmosphere.
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Stayed here for one night as part of a group. Had two comfortable Queen beds in a large room with coffee making facilities, tv, good WiFi. Good size bathroom with shower over bath, toiletries and nice towels. Everything was very clean and in good condition. Unfortunately building works started about 8.30pm outside our window. Reception said it would stop about 10.00 but were still going at 10.30. We asked to change rooms to the other side of the hotel. Reception were really accommodating and found us another room. We were given a room next to the elevator which turned out to be worse. We had to complain again and they kindly stopped the elevator running next to our room but this didn’t stop us hearing the other elevators running so we ended up with a bad night. We had breakfast included which was very good with hot and cold selections. A nice hotel, excellent staff and the location is excellent for walking into the city centre and seeing all the sites.
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Front desk staff is lovely. Our reservation was wrong but they quickly helped us. Dirty wine glasses outside of our room door, dirty bathroom, dirty pool area with no towels, a restaurant that 'closes' 2 hours before it's supposed to. Small beds even for queen, very small bathrooms. Old closets.... Breakfast buffet was good, very polite and professional staff at breakfast. Management did reach out to me and apologized profusely for our experience. It did seem like we just had a bad experience and this is not a common occurrence.
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Response from Diana_Banyasz, Front Office Manager at Delta Hotels by Marriott Ottawa City Centre
Responded 1 week ago
Thank you for choosing to stay with us and for sharing your honest feedback. Providing an exceptional level of hospitality is our number one priority and we clearly did not meet your expectations or our own. Your feedback has been shared with our teams in order for all of us to better understand and better deliver on this promise - and rest assured these were isolated incidents. We're happy to see the service you encountered from our staff was very positive. We hope you and your family gives us a second chance the next time you visit Ottawa.
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I stayed at the Delta for three days and couldn't have asked for better service than if I was the Queen! From all of the front desk associates at the front desk, the outstanding service and interaction with the housekeeping team to the porter staff that work throughout the hotel - you will not be disappointed. Various people comment on the rooms at the hotel require updating... WHAT?! They're ridiculous... this property is very modern with a lot of nice modern touches for both aesthetic appeal and for functionality. Parking wasn't any issue and with the new LRT station going up literally right across from the hotel, it will make traveling back and forth across the city and staying at the hotel a breeze. I give the Delta 5 stars.
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We spent one (Sunday) night at the Delta before catching an early morning flight. Conveniently located in the commercial district of Ottawa, it's a short stroll to the Parliament buildings and Spark Street pedestrian mall. It's about a 15 minute walk to Byward Market. We were there on a Sunday, so a lot of the nearby restaurants are closed, so you may have to walk toward Byward Market or Elgin Street, if you are looking for to eat something that is somewhat interesting. Check-in is fast and efficient. The rooms are spacious, well appointed and the beds are very comfortable. The only gripe/s about our room was that it was close to the elevator bank, so it can be a bit noisy. Also, the water pressure from the shower was very weak. There's a large, heated swimming pool and a small gym. The change rooms are a bit confusing as one has to go through the gym to get to the change rooms to have a shower before entering the pool (although it seems that it results in most guests just going through another entrance to the pool and forgoing the shower). Overall, a very nice hotel, with efficient and welcoming staff, in a good location.
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PRICE RANGE
$119 - $329 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta ottawa city centre hotel ottawa, ottawa crowne plaza
FORMERLY KNOWN AS
Delta Hotels by Marriott Ottawa City Centre
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
410
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