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Delta Hotels Ottawa City Centre

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#19 of 69 Hotels in Ottawa
Certificate of Excellence
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Delta Hotels Ottawa City Centre
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901 Reviews from our TripAdvisor Community

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Showing 783: English reviews
Varennes, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Staff very friendly and always willing to help for directions, parking, etc. This hotel has a great location which is quite central to Ottawa. We like to walk so it was the perfect spot to visit the city!

Helpful?
Thank WalkOnRockOn
Vancouver, Canada
1 review
3 of 5 stars Reviewed 4 days ago NEW

The hotel itself was nice but the noise from the construction (and difficulty getting to the hotel) was a real pain. The construction was everywhere. There is a 24 hour Tim Hortons in the hotel which was convenient.

Review collected in partnership with Amoma.com

Helpful?
Thank O7797CGdavidc
Hamilton
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

We have booked 4 nights here because other hotels were full at short notice and we couldn't be much more underwhelmed or disappointed. With the exception of one valet named Adam who was very helpful and enthusiastic, service has been mediocre at best...not much effort to please customers at all...bordering on rude! Rooms are damp and musty; bathroom is size... More 

Helpful?
Thank Val_M_G
Phoenix, Arizona
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Used points to stay at this hotel - in town for The Tragically Hip concert. It's a division of Marriott & we're 'elite' status so it fit for 2 nights. Not really sure how to describe the room other than to say: 1) had an underlying cigarette smoke smell (in a non-smoking room), 2) entire hotel needs an update renovation,... More 

Helpful?
Thank bradlg25
ZubairSiddiqi, General Manager at Delta Hotels Ottawa City Centre, responded to this review

Thank you for sharing your feedback through Tripadvisor, and mentioning how helpful our associates were, and how clean the hotel was. That being said, I am sorry the hotel appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the... More 

Northampton
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed for 1 night in mid-August. Excellent staff... meet & greet at the door, called the elevators for us, made a restaurant recommendation, when asked for suggestions at check-in, which turned-out to be great (Madison's). Now, the property itself is most certainly not a 4* I'm afraid. As others have mentioned, the rooms are small and the bathrooms are tiny... More 

Helpful?
Thank ian_uk1975
ZubairSiddiqi, General Manager at Delta Hotels Ottawa City Centre, responded to this review

Thank you for sharing your feedback through Tripadvisor Ian. It's great to hear you experienced excellent service throughout your stay. I am very sorry to know you were disappointed with some of the in-room amenities though. We strive to maintain the highest standards for our guests, not only in service, but also in maintaining the overall look and feel of... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We booked the hotel to host a gathering of industry, regulators and federal government policy makers in Ottawa. The Delta Ottawa City Center was the perfect location and service for our needs and our delegates. The service was impeccable, the rates were great and the central location was key to making this event a success.

Helpful?
Thank Kevin W
La Prairie, Canada
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We enjoyed the Delta very much. The staff was very friendly and even though our second connecting room was not ready yet (we were 30 minutes early) we appreciated the effort to see if another set that met our criteria were available. The pool was enjoyed by the teens quite a lot. The adults we appreciated the location which is... More 

Helpful?
Thank Guyster1971
Thessaloniki
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is close to perfection. Super friendly staff, wonderful atmosphere, gorgeous room and view, lovely breakfast and very convenient location, close to the parliament. We loved every minute we spent there! Minor drawback, during breakfast rush hour, waiting for the elevator can take a good 10-15 minutes... but it is worth it I promise!

Helpful?
Thank Maraki_Dimos
Houston, Texas
Level Contributor
99 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

First off the construction of the Ottawa LRT makes this hotel inaccessible and noisy. The hotel looks modern and new but it's "good from far...far from good". The rooms are tired and beat up. Furniture is worn out and woodwork damaged. The bathroom is almost too small for even one person to get ready in. The shower had one setting...hot... More 

Helpful?
Thank torav
ZubairSiddiqi, General Manager at Delta Hotels Ottawa City Centre, responded to this review

Thank you for sharing your experience through Tripadvisor. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept my apologies for the series of opportunities we missed throughout your visit. Your experience is simply not acceptable, and I assure you that your comments... More 

Montreal, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Definitely not worth 240$ a night . We booked a "deluxe " king room whitch was really tiny . The bathroom is tiny and there is just enough space to open the door and not hit the toilet . The only good part about this hotel are the people working here.

Helpful?
1 Thank mirelsivic
ZubairSiddiqi, General Manager at Delta Hotels Ottawa City Centre, responded to this review

Thank you for sharing your feedback through the Tripadvisor site. We understand how important our guest's leisure time is, and our entire team is dedicated to making each stay a memorable event. It is a pleasure to know you enjoyed the service extended by our team, but disappointing to hear you felt you did not receive the expected value. Please... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Business travellers, meeting attendees, and friends and families will be delighted with an outstanding variety of food and flavours as well as warm customer service in a clean, and friendly place. ... more   less 

Additional Information about Delta Hotels Ottawa City Centre

Address: 101 Lyon Street North, Ottawa, Ontario K1R 5T9, Canada
Location: Canada > Ontario > Ottawa
Price Range: $133 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Delta Hotels Ottawa City Centre 4*
Number of rooms: 410
Reservation Options:
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Also Known As:
Delta Ottawa City Centre Hotel Ottawa
Ottawa Crowne Plaza
Hotel Style:
#6 Luxury Hotel in Ottawa
#9 Business Hotel in Ottawa
#10 Family Hotel in Ottawa
#19 Romantic Hotel in Ottawa
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