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Holiday Inn Express & Suites Ottawa West - Nepean

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#36 of 66 Hotels in Ottawa
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Holiday Inn Express & Suites Ottawa West - Nepean
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233 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Montreal
Reviewed 5 days ago NEW

Let me start with that: This is the first time I went to an hotel in North America whitch has no Bible in room, good job Holiday Inn! I am really PLEASED with that! It was a perfect location for my business meetings but keep in mind that this is far from downtown. Not the ideal place for your visits...

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Helpful?
Thank Dudeneverstop
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Dudeneverstop, Thank you very much for such a detailed review and all the positive remarks about our hotel experience! I am very glad to know you enjoyed the Express Start Breakfast and amenities offered in your guest room. I am especially pleased to read about excellent service rendered by hotel team. Your comments regarding general light switch have been...

Toronto, Canada
Reviewed 1 week ago

We stayed for a hockey tournament. The staff was very friendly and accommodating. We did have a rattling noise in our bathroom fan the entire stay however they were willing to give us a discount. Breakfast was included which is always nice. There is a grocery store next door which is very handy.

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Helpful?
Thank Barbara Aviva W
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Barbara Aviva W., Thank you very much for your feedback! I am glad your family and the team enjoyed their time while staying with us. Glad to hear you enjoyed our Express Start breakfast and that hotel staff was accommodating. We hope to have you back for your next year's tournament!! Sincerely, Alyona Nasibyans Operations Manager

Windsor, Canada
Reviewed November 6, 2016

always nice to stay here. Clean friendly staff, good breakfast. not right in city center. This time it was sold out so had to get a room from priceline. did not realize it was in U.S dollars. ouch. book early as this place seems to fill up. if there is a hockey game Senators it fills up.

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Helpful?
Thank Gerard D
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Gerard D., Thank you kindly for your feedback! It is always great to see familiar faces of our loyal guests. There are indeed many booking channels available. If you are a member of the IHG Rewards Club Program, I suggest to check the Your Rate by IHG Rewards Club weblink, which is the Lowest Price Promise for our valued...

Markham, Canada
Reviewed October 5, 2016

My family was staying at his hotel for a soccer tournament. There were about 15 families of us. None of us had any of complain. It is not a luxury hotel, but the room was clean and beds were comfortable. Breakfast is ok but enough choices for a normal person. Easy access to highway 417 and 416. Outlet mall only...

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Helpful?
Thank Raymond K
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Raymond K., Thank you kindly for sharing your feedback with us! It was a pleasure hosting your team and I am glad hotel staff were able to address all of your requests. I am pleased to know your return stay has been booked already as it is always a pleasure to see familiar faces coming back :). Happy Upcoming...

Toronto, Canada
Reviewed October 2, 2016 via mobile

Awesome stay. Came to Ottawa for a couple of days getaway after Montreal and chose this hotel as we had friends in Nepean we wanted to visit. This is a fairly new hotel and it actually smells clean and fresh when you come in. Beds were really comfortable, staff extremely friendly and a full breakfast with everything you could want...

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Helpful?
Thank brian g
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear brian g, Thank you kindly for such a warm feedback! I am glad you were pleased with the look and the feel of the hotel, i.e. it being new, clean and fresh! Thank you for recommending our property to other travelers to Ottawa's West End. Looking forward to your return stay and Happy upcoming Thanksgiving! Alyona Nasibyans Operations Manager

Huntsville, Canada
Reviewed September 25, 2016 via mobile

Wasn't sure about holiday inn express. I was quite pleased room was spotless and quiet. Pool was good and gym was well equipped. Free breakfast was a good bonus and it was hot. I used Expedia and there was no hassle. I will stay there again the staff was awesome. Next time will be longer because one day is not...

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Helpful?
Thank thebeamingbumpkin
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear thebeamingbumpkin, Thank you kindly for taking a minute to share your feedback regarding your most recent stay with us! I am glad to learn you were pleased with the facility itself as well as services offered by our team. Hope there will be many more occasions for you to stay with us more and explore Ottawa :) Alyona Nasibyans...

Arnprior, Canada
Reviewed September 21, 2016

For the price I expected more from a hotel. We showed up at 2:50pm ( I know check in is not until 3:00pm), they were still cleaning the room. They did finish rather quickly, but, we went up the smell of cleaner was so overwhelming that we felt sick. Upon check in, and check out, very little talk from staff,...

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Helpful?
Thank Dex T
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Dex T, Thank you kindly for your candid feedback. Please rest assured that your comments regarding check-in experience have been shared with the concerned management team. We apologize for the experience and will take it as a learning opportunity to improve our services in the future. If you would like to discuss the matter any further, please contact myself...

Las Vegas, Nevada
Reviewed September 12, 2016

We were in Ottawa for the BMX Provincial finals and booked two King Suites at the Holiday Inn Express because it was close to the track. The hotel is well maintained and staff are friendly. This was a very comfortable stay for us. Pets are welcome with a reasonable deposit. We will definitely stay at this location when in Ottawa...

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Helpful?
Thank ladytryon
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear ladytryon, Thank you kindly for such a warm feedback! It was a pleasure hosting your team and I am glad to know it was an enjoyable stay for you. Looking forward to see you back for a future tournament or a leisure travel!! Sincerely, Alyona Nasibyans Operations Manager

Pleasantville, New York
Reviewed August 22, 2016 via mobile

The housekeeper on our floor, Gemma, was top rate. Genuinely interested in having a quick personal conversation and high level of attention to detail with the room. You could tell that she loved her job. Also enjoyed the plentiful hot breakfast. Would recommend this hotel.

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Helpful?
Thank ChelsJenn
Kingston, Ontario, Canada
Reviewed August 21, 2016

Got a bit of a cut on the room on a travel site...otherwise would have been out of my reach financially. Desk staff were friendly and helpful. Room was very clean, spacious, beds really comfortable, 4 pillows each. Was disappointed that the morning hot buffet closed at 10am...didn't hear that somehow and showed up at 10:15 and were turned away.

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Helpful?
Thank Debra M
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Our rates include FREE ‘Smart Start Breakfast Bar’ including hot & cold items, served in the great room off the lobby. Included in the rate is FREE wireless internet access throughout the hotel, as well as ample FREE parking. Our well-appointed guest rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TVs, coffee machines, and our beautiful SimplySmart® guest bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more   less 

Additional Information about Holiday Inn Express & Suites Ottawa West - Nepean

Address: 2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
Location: Canada > Ontario > Ottawa
Price Range: $131 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ottawa West - Nepean 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Nepean
Hotel Style:
#11 Family Hotel in Ottawa
#13 Romantic Hotel in Ottawa
#17 Business Hotel in Ottawa
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express & Suites Ottawa West - Nepean staff and other travelers.
1 question
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5 months ago

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Questions? Get answers from Holiday Inn Express & Suites Ottawa West - Nepean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Leave a note if you want bed sheets changed”
 of 5 bubbles 415samb, Aug 13, 2016 | Read review
“go for the king bed its great”
 of 5 bubbles JodiJ746, May 14, 2016 | Read review
“Extended suites come with a fridge and microwave - regular rooms do not - so if you need those items consider and extended suite”
 of 5 bubbles KathyA636, Mar 31, 2016 | Read review
“King size beds are incredibly comfortable. Love the pillows!”
 of 5 bubbles Z240LJandyh, Mar 23, 2016 | Read review
“During reservation, don't agree to be transferred to the attendant that sells vacations!”
 of 5 bubbles frankzappa-rip, Feb 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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