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Holiday Inn Express & Suites Ottawa West - Nepean

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#35 of 69 Hotels in Ottawa
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Holiday Inn Express & Suites Ottawa West - Nepean
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228 Reviews from our TripAdvisor Community

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Showing 217: English reviews
Huntsville, Canada
Level Contributor
54 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Wasn't sure about holiday inn express. I was quite pleased room was spotless and quiet. Pool was good and gym was well equipped. Free breakfast was a good bonus and it was hot. I used Expedia and there was no hassle. I will stay there again the staff was awesome. Next time will be longer because one day is not... More 

Helpful?
Thank thebeamingbumpkin
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear thebeamingbumpkin, Thank you kindly for taking a minute to share your feedback regarding your most recent stay with us! I am glad to learn you were pleased with the facility itself as well as services offered by our team. Hope there will be many more occasions for you to stay with us more and explore Ottawa :) Alyona Nasibyans... More 

Arnprior, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

For the price I expected more from a hotel. We showed up at 2:50pm ( I know check in is not until 3:00pm), they were still cleaning the room. They did finish rather quickly, but, we went up the smell of cleaner was so overwhelming that we felt sick. Upon check in, and check out, very little talk from staff,... More 

Helpful?
Thank Dex T
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Dex T, Thank you kindly for your candid feedback. Please rest assured that your comments regarding check-in experience have been shared with the concerned management team. We apologize for the experience and will take it as a learning opportunity to improve our services in the future. If you would like to discuss the matter any further, please contact myself... More 

Las Vegas, Nevada
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in Ottawa for the BMX Provincial finals and booked two King Suites at the Holiday Inn Express because it was close to the track. The hotel is well maintained and staff are friendly. This was a very comfortable stay for us. Pets are welcome with a reasonable deposit. We will definitely stay at this location when in Ottawa... More 

Helpful?
Thank ladytryon
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear ladytryon, Thank you kindly for such a warm feedback! It was a pleasure hosting your team and I am glad to know it was an enjoyable stay for you. Looking forward to see you back for a future tournament or a leisure travel!! Sincerely, Alyona Nasibyans Operations Manager More 

Pleasantville, New York
2 reviews
5 of 5 stars Reviewed August 22, 2016 via mobile

The housekeeper on our floor, Gemma, was top rate. Genuinely interested in having a quick personal conversation and high level of attention to detail with the room. You could tell that she loved her job. Also enjoyed the plentiful hot breakfast. Would recommend this hotel.

Helpful?
Thank ChelsJenn
Kingston, Ontario, Canada
Level Contributor
176 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed August 21, 2016

Got a bit of a cut on the room on a travel site...otherwise would have been out of my reach financially. Desk staff were friendly and helpful. Room was very clean, spacious, beds really comfortable, 4 pillows each. Was disappointed that the morning hot buffet closed at 10am...didn't hear that somehow and showed up at 10:15 and were turned away.

Helpful?
Thank Debra M
Ottawa, Canada
2 reviews
1 of 5 stars Reviewed August 18, 2016

I was looking for a place to stay overnight before heading into Ottawa. I booked this place over the phone, informed customer service of a pet, got quoted a price and verified the information. By the time I got there, pieces of information was not available for them such as the pet and the front desk told me that they... More 

Helpful?
Thank A A
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear A A, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so that I can discuss these issues personally. Looking forward to hearing back from you soon. Sincerely, Alyona... More 

2 reviews
1 of 5 stars Reviewed August 15, 2016 via mobile

I stayed here on a cross country trek on the night of Aug 7th, 2016. We booked the room while sitting in a Subway in Sudbury, Ont through the Priceline option offered via TripAdvisor. I prepaid for the room at that time, and ended up being charged a second time for the same room.

Helpful?
Thank Beyourself4
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Beyourself4, Thank you for taking a moment to provide your feedback regarding your most recent stay at our hotel. I understand your concerns regarding booking via Priceline and will be happy to look into your reservation payment further. Please email us with a contact phone number I can reach you at and I will be happy to call on... More 

Seattle, Washington
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 13, 2016

We were staying here as part of the US Team. It was close to where we needed to be and the standard "fast" breakfast was included. The room I had was a King Suite. Basically a King bed with a separate sitting area. There was a bar sink, counter and a small refrigerator. The room was clean, but after 4... More 

Helpful?
Thank Sam B
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Sam B., Thank you for your positive feedback regarding overall services offered by the hotel. Your concerns regarding housekeeping service in particular have been noted and will be shared with the concerned personnel for further improvement of the "green program". We are looking forward to host your team next year and hope to have your 10/10 feedback then. I... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 12, 2016 via mobile

Comfortable, reasonable rates, great breakfast, clean rooms. The only improvement I would suggest if possible is the WiFi. We were located on the top floor so signal wasn't very strong. Otherwise I would recommend this hotel. This hotel is only 10 mins from a good shopping mall (Bayshore)

Helpful?
Thank Erin J
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Erin J, thank you kindly for your 5-star review and for recommending our hotel to other travelers. I am glad to learn you found the location convenient, breakfast and guest rooms up to your liking, too. Looking forward to welcoming you back at the hotel sometime soon! Sincerely, Alyona Nasibyans Operations Manager More 

Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed June 9, 2016 via mobile

We stayed for three nights. The beds were so comfortable, we all slept well. The bathrooms were fresh and clean. So much so that my fastidious daughter even took a bath! We asked to use the breakfast room and microwave for the dinners we brought into the hotel. The staff was very accommodating! I highly recommend this location.

Helpful?
Thank Su B
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Su B., It is an absolute pleasure to read your 5-star review! I am thrilled to learn that the entire family enjoyed our guest rooms, i.e. comfort of the beds, cleanliness of the bathroom, as well as the service offered by our team. Hope there will be many more opportunities for you to visit Ottawa and stay with us... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Our rates include FREE ‘Smart Start Breakfast Bar’ including hot & cold items, served in the great room off the lobby. Included in the rate is FREE wireless internet access throughout the hotel, as well as ample FREE parking. Our well-appointed guest rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TVs, coffee machines, and our beautiful SimplySmart® guest bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more   less 

Additional Information about Holiday Inn Express & Suites Ottawa West - Nepean

Address: 2055 Robertson Rd, Ottawa, Ontario K2H 5Y9, Canada
Location: Canada > Ontario > Ottawa
Price Range: $136 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ottawa West - Nepean 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Nepean
Hotel Style:
#11 Family Hotel in Ottawa
#14 Romantic Hotel in Ottawa
#18 Business Hotel in Ottawa
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