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Holiday Inn Express & Suites Ottawa West - Nepean

#30 of 69 Hotels in Ottawa
Certificate of Excellence
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Holiday Inn Express & Suites Ottawa West - Nepean
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218 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed June 9, 2016 via mobile

We stayed for three nights. The beds were so comfortable, we all slept well. The bathrooms were fresh and clean. So much so that my fastidious daughter even took a bath! We asked to use the breakfast room and microwave for the dinners we brought into the hotel. The staff was very accommodating! I highly recommend this location.

Helpful?
Thank Su B
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Su B., It is an absolute pleasure to read your 5-star review! I am thrilled to learn that the entire family enjoyed our guest rooms, i.e. comfort of the beds, cleanliness of the bathroom, as well as the service offered by our team. Hope there will be many more opportunities for you to visit Ottawa and stay with us... More 

Montreal, Canada
Level Contributor
167 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed June 2, 2016 via mobile

This Holiday Inn is by no means a 5 star hotel but they don't claim to be either. So for what I would consider as a 3 star hotel, it has all the necessary amenities including a pool, free parking, free breakfast. The staff is very courteous and extremely kid friendly. Our large group of kids created havoc at times... More 

Helpful?
Thank 333FrequentTraveller
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear 333FrequentTraveller, Thank you kindly for your feedback! It was lots of fun tending to your team and watching children's excitement about group gathering in the hotel lobby. We also appreciate your recommending our hotel to other travelers. Hope to welcome you back in the near future... Sincerely, Alyona Nasibyans Operations Manager More 

Kingston, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 23, 2016

If you stay at Holiday Inn Express frequently, then you will know the brand can be counted upon for a comfortable séjour: good beds, neat, clean and tidy rooms. Bland but reasonable. Alas, breakfast is also bland but reasonable, and must become boring for frequent travellers without any differences between cities. That's partly because the eggs and bacon come from... More 

Helpful?
Thank Peter B
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Peter B, We appreciate you taking the time to provide us with such a candid feedback about your stay. I am glad to learn that your overall experience with the property and staff was positive. Your feedback regarding Express Start Breakfast will be communicated to the concerned staff and brand representatives. If there is anything at the property level... More 

Timmins, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 14, 2016

great location, king size bed was incredibly comfortable, all hotel staff amazingly kind and helpful. bf loved the hot tub and pool. the front desk even gave us a great number to order pizza late at night a place called Barneys, wicked good pizza! was a great stay would definitely stay there again

Helpful?
Thank Jodi J
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Jodi J! What a pleasure to read your review and learn about your great experience with us! Thank you for sharing and looking forward to welcoming you back! Sincerely, Alyona Nasibyans Operations Manager More 

London, Ontario
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 24, 2016

Very modern clean Hotel. Great WiFi and breakfast. Quiet as a library. Seamless. Oh, and if you book by Hotwire as I did and want two beds click three guests. They are clear on their website about this.

Helpful?
Thank Hckydad
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Hckydad, Thank you kindly for taking a minute to review your experience with us and for recommending our hotel to other travelers. I am very happy to learn you found the hotel clean, quiet and with great breakfast and WiFi. Hope to see you back some time soon! Alyona Nasibyans Operations Manger More 

Brockville, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 16, 2016 via mobile

Recently stayed here for our daughters basketball tournament. The staff was great in ensuring we were all on the same floor. The room was clean, large and inviting. The beds were extremely comfortable. Our only complaint would be we hard a difficult time regulating the temperature in the room. Too hot, too cold, too hot. Awake every hour adjusting. The... More 

Helpful?
Thank 19Kelley
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear 19 Kelley! Thank you kindly for your 5-star review and for the feedback on services and amenities offered during your stay. I am glad to know the staff was attentive to the needs of your group. I hope the tournament in Ottawa was a successful one for your team! With regards to your comment on room temperature, thank you... More 

New Brunswick, Canada
Level Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 31, 2016

We stayed at the hotel leading up to and including Easter weekend. We were part of a large group. Our room was an extended King Suite which was excellent. A complimentary hot breakfast is included with the room. There is a pool that was greatly enjoyed by the children of the families that we were with. The nights were quiet... More 

Helpful?
Thank Kathy A
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Kathy A! What a wonderful review! I am very happy to hear that our staff, the service and the amenities offered by the hotel--ALL met your needs and expectations. We look forward to welcoming you back in the near future!! Sincerely, Alyona Nasibyans Operations Manager More 

Oakville, Canada
1 review
5 of 5 stars Reviewed March 23, 2016

While all Holiday Inn Express hotels have somewhat similar layouts they are not all created equal. This one is immaculate. Rooms done up well above the typical three star status. Little details make a difference. There are decorative corner guards on the walls to avoid chipping and metal bases on furniture legs to avoid chipping. All contribute to a room... More 

Helpful?
Thank Andy H
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Andy H, Wow! What a wonderful review! We truly appreciate your business and your trust in Holiday Inn Express brand. I am very happy to hear that our staff, the service and amenities offered in our guest rooms--all met your needs and expectations. We look forward to welcoming you back to the hotel in the near future! Sincerely, Alyona... More 

Ithaca, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 15, 2016

Pleasant and knowledgable staff. Clean. Easy to get to and easy to drive to where we wanted to go. Very comfortable bed, even for someone with a bad back. Included breakfast had lots of good choices. Did not have time for pool or exercise room. We would happily stay again.

Helpful?
Thank nac401
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear nac401, Thank you for a perfect score and for taking the time to review our property. I personally know how important a level of comfort and sleeping experience is, especially for someone with a bad back. Hope there will be many more opportunities for you to visit us again. Sincerely, Alyona Nasibyans Operations Manager More 

Kitchener, Canada
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 15, 2016

Great price, clean and spacious rooms. Comfortable beds and pillows. The staff were all pleasant with all them greeting you. Only a 15 minute drive to all of your favourite attractions like the Byward Market, War Museum and Casino Lac Leamy. Convenient to the Highway and close to restaurants, pizza and grocery stores. We will definitely be back!

Helpful?
Thank Janet R
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Janet R., Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope your next trip to Ottawa is just around the corner and we will have an opportunity to greet you again! Sincerely, Alyona... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Our rates include FREE ‘Smart Start Breakfast Bar’ including hot & cold items, served in the great room off the lobby. Included in the rate is FREE wireless internet access throughout the hotel, as well as ample FREE parking. Our well-appointed guest rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TVs, coffee machines, and our beautiful SimplySmart® guest bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more   less 

Additional Information about Holiday Inn Express & Suites Ottawa West - Nepean

Address: 2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
Location: Canada > Ontario > Ottawa
Price Range: $132 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ottawa West - Nepean 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Nepean
Hotel Style:
#11 Family Hotel in Ottawa
#14 Romantic Hotel in Ottawa
#18 Business Hotel in Ottawa
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