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GLo Best Western Kanata Ottawa West

Room & Suite (20)
Dining (6)
Business Center & Event Rooms (11)

About

#52 of 75 hotels in Ottawa
Location
Cleanliness
Service
Value
The GLo Best Western Kanata Ottawa West is conveniently located off Highway 417. We are just 4 Km to the Canadian Tire Centre with additional shopping and restaurants just minutes away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Business Center with Internet Access
Wheelchair access
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43Reviews
2Q+A
8Room tips
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Popular mentions
xcellent staff, very clean. easy parking. Will be our hotel of choice. Wide choice of breakfast, both hot and cold. Next to highway and our room wass highway side but with the noise cancelling sound in the room we did not experience any problem sleeping.
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Review collected in partnership with Best Western
Hotel's Favorite
I just liked the clean, modern style of this hotel a lot. It just feels like everything is brand new. There are convenient little details everywhere in throughout the room (e.g. USB ports in both workspace and bed lamps, covers over the coffee/tea cups). Wifi connection was very good. Staff is friendly. Cleaning is done well. Very enjoyable stay.
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Response from glokanata, Manager at GLo Best Western Kanata Ottawa West
Responded May 13, 2019
Dear Clyde, Thank you for staying with us at GLo and sharing your GLo-ing review. We are glad that you enjoyed your stay and found the hotel to be accommodating to your needs. It has been our pleasure to host your stay and we look forward to seeing you again soon. Sincerely, Your friends at GLo
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Our room was no more than 50 feet from the busiest arterial highway in Ottawa (417) with constant 24/7 road noise. Hotel's solution is to provide a white noise generator. We booked a king room, apparently the king rooms are ONLY on the highway side. If you stay here, book a queen room and make sure you note in your comments that you want to be on the opposite side from the highway. Unfortunately, the road noise factored so much into the stay that it overshadows any attempts or efforts from the staff to provide good customer service. Additionally, with breakfast, while they do have gluten free options for bread, the do not have a designated toaster and we were told to use the regular toaster which is used for gluten products. not a safe option for someone with celiac disease.
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Review collected in partnership with Best Western
Response from glokanata, Manager at GLo Best Western Kanata Ottawa West
Responded 5 days ago
Dear Guest, Thank you for staying with us at GLo and sharing with us your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am truly sorry that you were disturbed by the highway noise and assure you that we are working on a permanent solution which will be in place soon. Thank you for bringing up the gluten free concern and while we do have gluten free options available, you are right, we should have a separate toaster for gluten free bread. This will implemented immediately. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561.
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This place set a new low in my 100+ hotel stays per year. When I stay at a hotel I expect peace & quiet. I never would have booked this place if I knew it faced the highway. When I checked in I pleaded with the clerk to please give me a room at the back of the hotel. She said no and explained to me how to use the NOISE CANCELLING MACHINE in every room. This was my first experience staying at a hotel needing a noise cancelling machine in every room. Well, as expected I could not sleep - the noise from the noise cancelling machine sounded like an industrial fan and in reality was no better than the noise from the 10 lanes of highway traffic right outside the window. At 1 am I tried to nap in the lobby - that did not work so at 2am I moved to my car where I did sleep until 5am. This hotel is brand new and very modern and clean. There is no luggage rack for your bags but there are yellow vinyl benches to put them on. There was only one chair in the room at the desk so the room isn't good for entertaining - best for one person. This was the first time I have paid $190 to sleep in the car. I will never return. The hotel I usually stay in was booked but if I run into that scenario again I would choose a different hotel. I would think the rooms at the back are likely quieter but apparently they too require noise cancelling machines so I would only recommend staying here if you are not bothered by or enjoy a noisy stay.
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Response from glokanata, Manager at GLo Best Western Kanata Ottawa West
Responded 5 days ago
Dear Guest, Thank you for staying with us at GLo and for submitting your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am truly sorry for the noise level you experienced and want to assure you that this issue is actively being looked into for a permanent solution for all our Guests. I would like to discuss this further with you and would appreciate if you can please let me know what number i can reach you at. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561.
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Me and my boyfriend were offered a stay here from one of my closet friends. The experience was wonderful, I would love to be able to return. Staff was excellent, great family run hotel. Very impressed by the cleanliness and modern design!
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Response from glokanata, Manager at GLo Best Western Kanata Ottawa West
Responded 1 week ago
Dear Guest, Thank you for staying with us at GLo and sharing with us your GLo-ing review. We are glad that you enjoyed your stay and loved the modern design! We look forward to seeing you again soon! Sincerely, Your friends at GLo.
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PRICE RANGE
$123 - $215 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
69
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