Checked in for one night. Booked a room for 2 with king size bed parliament view.After having to change our room 3 times due to dirty pillow cases and room not cleaned properly.Already we ended in a room with no more view (even though it was what we paid for) the front desk came and brought us new pillow cases which we had to switch them ourselves, she had given us a bottle of wine apologizing for the inconveniences and told us that we were gonna get a better rate due to what happened. Then the GM called us to discuss about the 3 rooms change saying it got them nervous...so we explained to her we also work in hospitality in a 5 stars hotel and that for us it’s very important that rooms were properly cleaned, after all they were rated 4 stars..we were asked many questions like were we worked and what was our line of work there and who was the GM there which made us feel uneasy as if we tried to get a free upgrade which wasn’t our intention at all... I just took my girlfriend whom just arrived from France to visit Ottawa for the first time and wanted her to have great experience there and also on the stay since we know Hyatt usually has very top standards. With that said we had an awesome night visiting the city and on check out I asked the front desk (another girl) about our special rate which we were promised by the another girl the night of the incident she she rudely replied that she didn’t see any notes on file and that they compte the bottle of wine only.. which was offered to us and we didn’t even ask for it. Anyways we took pictures of all the dirty rooms and be sure to contact the Hyatt complaint department as this is really unacceptable!…
The hotel is average but the food was unbelievable. Understandably the restaurant is not open but... there being zero in room food service is ridiculous. If the worry is covid why would there be no mini bar snacks? Why go to the lobby to get anything just to come in contact with even more people? Also the breakfast is embarrassing, literally just cheese and yogurt because the “food delivery won’t come for 2 days” and you have to go to the lobby to get even that. And you can’t even get a decent coffee because “the barista only works weekends” maybe just a suggestion hire another barista. The guests health is clearly not the priority, the hotel is clearly just using Covid as a excuse to be cheep.
My King bed at home is way bigger then the King bed we had. All the light switches were wired wrong. Hotel was clean and quiet. Ladies at check in were great. Only stayed for one night. Would probably try another hotel next time.
Service was excellent and the hotel looks like new, very clean and trendy, we enjoyed our stay, the room was excellent as far as looks and comfort, the agents at the lobby desk were excellent and eager to help, no complaints and I would recommend if you are in the area.
I spoiled my partner with a Valentine's night out and dinner from a local eatery. The Andaz restaurant was still closed due to Covid but the Market is right there so, we supported a local establishment instead. The staff arranged our room with dinnerware which made for an enjoyable romantic dinner and evening. The room was clean, well appointed and the rainfall shower was a delight. Very happy with our stay.
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