Stayed here new years eve. Booking and check was easy and friendly. Beautiful location. Suite was very clean and cozy. Fireplace made it feel very comfortable. We went to visit the falls and some of the Christmas light displays along the way were absolutely beautiful. Definately will be back.
The hotel in the outside and public spaces is charming. It was our first time there so we were looking forward to a great experience as we’ve had at other hotels many many times in the area. Checking in agent was not very polite, I would even say a bit cold/rude. The room she placed us in was the attic, The bedding was old, lumpy, frail /coming apart, the bathroom was clean. I was willing to overlook that when we enjoyed a drink outside looking over the vineyard at sunset, it was beautiful. Breakfast the following day was interesting, our eggs came but not how we asked, the sausages were cold in the centre as if the whole meal was warmed in the microwave. It was off putting to say the least...the cherry on the icing was our coffee cups had rings around the inside of the cup and coffee droplets down the side from previous users...before even filling them at the table...not happy! It’s actually sad because the location is perfect for a getaway and still close enough to town, the hotel is charming, the views at sunset are perfect. This hotel needs an overhaul on the staff and food quality. I’m usually very kind and thoughtful when writing a review but I feel that guests need to know what they may experience.…
We loved our stay at the Riverbend. The atmosphere is amazing. Large staircase in the lobby, old fashioned bar, great views of the winery. The staff was so nice. Lidia was at the front desk and was very helpful. Our room was very large and comfortable. Karen and Rose at the restaurant were very pleasant. They made our day! We ordered a bottle of wine to be delivered to our room while we were not there. It was perfectly chilled. We went to thank them at the bar for the great service. Dinner was fantastic in the restaurant. I have food allergies and the chef was very helpful creating a delicious meal that I could eat. Did I mention the views? Watching the sun come up while eating breakfast on the patio was spectacular. I love the location. Close to lots of wineries that we were able to walk to. Now we are home we are already planning our next visit! …
We stayed at the Inn last week. We originally booked 2 nights and decided to extend for two more nights. However when we returned to our room on Friday after a day of biking and walking, we were told that we had to immediately check out. It had been confirmed twice that we we staying until the following morning. Clearly there was a double booking mistake on the part of the Inn. Mistakes happen, but they were extremely rude and not accommodating in the least bit. We have traveled all over the world and have never had such poor customer service. The Inn is in a great location and close to walking trails, downtown and wineries. However the food is mediocre, the rooms are spacious but well worn. We won’t be heading back to the Riverbend Inn and i not would we recommend it based on our customer service experience. There are better places to stay in the area.…
We were at NOTL for a couple of days at the beginning of September. We decided to have dinner at the Riverbend Inn on September 4 and were extremely pleased with our experience. The hotel itself looked beautiful. We were seated outside on the patio for our dinner with a breathtaking view of the vineyards. We both chose the lamb and risotto and we were not disappointed. It was delicious. The Chef did a great job in preparing them. We were very impressed. On top of our food being so good, what really made our experience memorable was the service. Our server, Justin was attentive and very knowledgeable about the menu including the wine he recommended for our dinner. We could see he was busy but we had our dinner and drinks served to up in a prompt and courteous manner. He spent time at our table, making us feel comfortable and relaxed. Overall it was a great experience and we will not hesitate to eat dinner there again next time we are in NOTL.…
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