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Best Western Colonel Butler Inn

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278 Mary Street, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
Update from hotel: This property is temporarily closed until 08/07/2020.Read more
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Traveler (56)
Room & Suite (32)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
Travelers' Choice
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are newly renovated, tastefully appointed, and spacious making the rooms well suited for couples, families, and groups. Rates always included our buffet hot breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visiting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre.
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Room & Suite (32)32
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Hiking
Business Center with Internet Access
Fax / photocopying
Electric vehicle charging station
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Massage
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
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Room features
Allergy-free room
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Flatscreen TV
Hair dryer
Safe
Refrigerator
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Hotel links
Special Offer:BOOK DIRECT & SAVE
704Reviews9Q+A94Room tips
Traveler rating
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Popular mentions
Angie W wrote a review Feb 2020
2 contributions
I stayed at the Best Western from February 15th until February 19th, 2020. I wanted a quiet time alone for my birthday and to see some family and friends. I had an amazing time from the day I checked in until I had to leave. The staff was very friendly and helpful. There is an exercise room and a nice complementary breakfast with make your own waffles. The room was spotless and I just would stay here again several times. The van ride to the wineries was such a treat. Andrew and Rob were so helpful and kind. It was a very informative and fun trip with lots of ice wine and fun. I would love to come back again in April and over the summer.
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Date of stay: February 2020
Location
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Service
Room Tip: There is no elevator so if you have mobility issues, choose the first floor.
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Response from Kyle B, Front Office Manager at Best Western Colonel Butler Inn
Responded Feb 23, 2020
Hello Angie W, thank you so much for the wonderful review! I'm so happy to read that you the perfect stay you deserved in celebration of your birthday, and I really appreciate your kind words about our team here at the Colonel Butler Inn. Our complimentary breakfast with the waffle station is a guest favourite, and despite that our hotel is a smaller size, our fitness room is very well equipped! I'm thrilled to read that you're already planning a return trip during the warmer months, perhaps this time you'll consider a biking wine tour so that you can enjoy the beautiful scenic areas of town. We look forward to welcoming you again soon and wish you well until then.
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PBandJamminJourneys wrote a review Nov 2019
Burlington, Canada82 contributions29 helpful votes
Hotel's Favorite
We stayed here during the July 1st long weekend for a wedding we attended in town. We were very pleased with our choice and will definitely be back! The staff was friendly. We booked a suite and were very pleased with it. The room had a couch, two TVs, and a fireplace. It was at the end of the hall near the front of the building and we were very surprised to find a communal patio right outside of our door. We used it quite often to take in a late lunch or to enjoy the beautiful weather. We really enjoyed having it there. The hotel itself is about a 15 minute walk from "Downtown Niagara on the Lake" and this was perfect. Within a 5 minute drive are multiple wineries and the Oast House Brewery. The only downside to our stay was an issue with our shower. The shower curtain rod was coming out of the wall and very unstable. We reported it to the staff, but it could not be fixed during our stay. All in all we were very impressed.
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Date of stay: July 2019
Rooms
Cleanliness
Service
Room Tip: Get the suite. It's worth it!
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Response from CBJessica, General Manager at Best Western Colonel Butler Inn
Responded Nov 14, 2019
PBandJamminJourneys, wow - thank you so much for your kind review! I am so happy to hear you and your group enjoyed your time with us and were able to take advantage of our wonderful location and amenities! It's always so nice to hear when guests have been able to utilize the patio - a personal favourite of mine! I do apologize for not being able to address your maintenance request throughout your stay, but am glad to see it didn't seem to effect your stay too much! We try our best to resolve these issues on site, prior to departure. I again would like to extend a sincere thank you for your review, and we're all looking forward to welcoming you back very soon.
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patriciapE9602TJ wrote a review Feb 2020
chardon, United States3 contributions
A nice, cozy hotel near everything we wanted to do in the Niagara on the Lake region. Beds were super comfy, rooms very clean, and in a very quiet area. Breakfast was tasty and there is an option for full breakfast at their restaurant. Staff were friendly, helpful, and very welcoming. Highly recommend this hotel.
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Review collected in partnership with Best Western
Date of stay: February 2020
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Response from Kyle B, Front Office Manager at Best Western Colonel Butler Inn
Responded Feb 14, 2020
Hello Patricia P, thank you for the great review - I don't think I could have said it any better myself! I'm thrilled you found the rest and relaxation you were looking for, and I really appreciate your kind words about our team here. They work hard each day to make sure that every guest has the same great experience you had. The option to enjoy the hot breakfast at Butler's Grill next door has been a big hit for those guests who desire a heartier breakfast and the price can't be beat! I hope we'll have the opportunity to welcome you back again soon.
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cryyzac wrote a review Jan 2020
Caledon, Canada305 contributions75 helpful votes
Stayed one night at the Hotel, quite small but clean and comfortable, there is a Restaurant and bar attached to the Hotel, about a 20 minute walk into town or $10 dollar cab fare. I thought the price was too high though.
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Review collected in partnership with Best Western
Date of stay: January 2020
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Response from Kyle B, Front Office Manager at Best Western Colonel Butler Inn
Responded Feb 14, 2020
Hello & thank you for the review cryyzac; I'm pleased you enjoyed your stay and were able to enjoy the quiet to have a nice relaxing stay. I hope that you'll come back and see us again in the warmer weather so the 20 minute doesn't seem so far and you can enjoy the stroll down Queen St., taking in some of the shops and restaurants along the way.
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Carol P wrote a review Jan 2020
Cambridge, Canada15 contributions4 helpful votes
Stayed here over New Years Eve. Have stayed here a couple of other times and still not disappointed. Lovely, homey, comfortable place to stay. Rooms are basic, but very comfortable. Front desk staff are very helpful and cheerful. Rooms are very clean. Breakfast room is small but comfortable. Breakfast is regular continental but good. Lady who runs kitchen/breakfast room is wonderful. Always so helpful and very cheerful. She is awesome. During this stay, we could not get our tv to work, so front desk staff came down and had it fixed in no time. Cleaning staff had bumped plug and we did not realize it. This hotel is small and quaint, but with Best Western qualities. I would recommend this hotel to anyone who wants a relaxing, comfortable, homey atmosphere.
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Review collected in partnership with Best Western
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
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Response from CBJessica, General Manager at Best Western Colonel Butler Inn
Responded Jan 28, 2020
Carol, thank you for your review! I don't think I could have said it better myself! We're so happy to have had you back again and it seems as though you were able to take advantage of our wonderful property to it's entirety! We value each and every guests, and love hearing when we still leave a lasting impression on those who have stayed many times before! Thank you again for your continued patronage of the Colonel Butler Inn!
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PRICE RANGE
$100 - $240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western colonel butler hotel niagara-on-the-lake, best western niagara-on-the-lake, niagara-on-the-lake best western
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
26
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Frequently Asked Questions about Best Western Colonel Butler Inn
Which popular attractions are close to Best Western Colonel Butler Inn?
Nearby attractions include BeauChapeau Hat Shop (0.7 miles), Niagara River Recreation Trail (0.7 miles), and Niagara on the Lake Heritage District (0.7 miles).
What are some of the property amenities at Best Western Colonel Butler Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Best Western Colonel Butler Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Colonel Butler Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Colonel Butler Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Colonel Butler Inn?
Conveniently located restaurants include Il Gelato di Carlotta, Ginger Restaurant, and Noble.
Are there opportunities to exercise at Best Western Colonel Butler Inn?
Yes, guests have access to a fitness center during their stay.
Is Best Western Colonel Butler Inn located near the city center?
Yes, it is 0.6 miles away from the center of Niagara-on-the-Lake.
Are there any historical sites close to Best Western Colonel Butler Inn?
Many travelers enjoy visiting Old Fort Niagara (1.5 miles), Fort George National Historic Site of Canada (0.7 miles), and McFarland House (1.9 miles).
Is Best Western Colonel Butler Inn accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.