Everything went well with the reservation online and our check-in at the desk. The employee was very nice and accomodating. The room was clean and fit the description on the website. It was a bit small for a family of 4 with grownup children! The breakfast was good, there was a couple of choices and you can easily find something to your liking (waffle batter, bagels, sliced bread, cereals, coffe, tea, fruits, yogourt, etc.). The service for the breakfast was very good, the lady was very nice and thouhghfull. The gym is small but in working order! There are showers, if one might need it. The hotel is in a quiet and beautiful neighborhood and near some vineyards. I recommend it.
I have not stayed in a hotel since the pandemic began. Very hesitant and nervous, but had to start the transition back to normal. It was well worth the stay. The hotel was spotless, rooms were beyond clean, likely the cleanest room I've ever stayed in. The staff were very friendly, accommodating and helpful. I would not hesitate to recommend this hotel and the location for anyone travelling to NOTL.
I understand that location increases the cost but the bare minimum in upkeep here. Spend the extra and stay somewhere that adds to the character and charm of the town rather than one that exploits it.
Stayed here for a wedding in town. Price was reasonable for NOTL, staff was super friendly and the room was very comfortable. The staff in the breakfast room was really personable and friendly and kept everything filled and ready for us to have breakfast.
We spent $700 to stay 2 nights at this hotel. The A/C in the room was absolutely freezing! We couldn’t adjust it because it was stuck on the same setting. Our room felt like a freezer. My husband and I were in his brothers wedding party and the next day we were both extremely sick for the wedding. The hotel also, didn’t have enough towels for all the rooms and told us to use the tiny face towels we had to shower. We also came back to a room that was not cleaned or restocked with towels (larger than the ones we had). For the amount of money we paid for a 2 night stay I’m disgusted in the service we had. We had a lot of family stay at the same hotel and everyone experienced multiple problems in their rooms as well. I highly recommend you spend your money else where.
The room was beautiful, breakfast was amazing and the staff went above and beyond to recommend things for us to do while in Niagara on the Lake. We were blown away by how comfortable and clean the room was and even my picky pants child loved the breakfast!
this was an excellent little hotel for a little getaway. Excellent staff, great service. hotel was quaint and cozy. would recommend it and will indeed be back. Thank you. the little lady on the breakfast service was a delight to be around.
My husband and I spent one night at Niagara on the Lake as we were passing through the region. We were very impressed with the Butler Inn. The accommodations were very clean and the staff was very friendly, helpful and went out of their way to help. I would definitely stay again and recommend it to anyone. Thank you so much!
This Hotel is our 'go to' place,every time we visit Niagara on the Lake.We try to go for a 3 day weekend Spring and Summer.The staff are amazing and treat you like Family.I cant say enough good things about them,other than a huge thank you for all they do..
This hotel is a gem providing updated rooms with comfortable beds and all the amenities you would receive at a more expensive property and more so. My sisters and I stayed here and were able to walk to the lake and downtown Niagara on the Lake in about 15-20 minutes. The hotel staff are extremely accommodating and attentive to your needs. The breakfast is generous in portion and good quality.