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278 Mary St Box 642, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
Lowest prices for your stay
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Expedia.com$208
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BestWestern.com$208
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Traveler (61)
Room & Suite (35)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 16 hotels in Niagara-on-the-Lake
Location
4.4
Cleanliness
4.6
Service
4.7
Value
4.3
Travelers' Choice
Located in Niagara on the Lake,ON, the Best Western Colonel Butler Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Hiking
Business Center with Internet Access
Spa
Electric vehicle charging station
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Massage
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
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Room features
Allergy-free room
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Flatscreen TV
Hair dryer
Safe
Refrigerator
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English
736Reviews10Q+A96Room tips
Traveler rating
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Popular mentions
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Most Recent
22judec2022 wrote a review Aug 17
Montreal, Canada3 contributions
Everything went well with the reservation online and our check-in at the desk. The employee was very nice and accomodating. The room was clean and fit the description on the website. It was a bit small for a family of 4 with grownup children! The breakfast was good, there was a couple of choices and you can easily find something to your liking (waffle batter, bagels, sliced bread, cereals, coffe, tea, fruits, yogourt, etc.). The service for the breakfast was very good, the lady was very nice and thouhghfull. The gym is small but in working order! There are showers, if one might need it. The hotel is in a quiet and beautiful neighborhood and near some vineyards. I recommend it.
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Review collected in partnership with Best Western
Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Karen S wrote a review Jul 2021
4 contributions1 helpful vote
Hotel's Favorite
I have not stayed in a hotel since the pandemic began. Very hesitant and nervous, but had to start the transition back to normal. It was well worth the stay. The hotel was spotless, rooms were beyond clean, likely the cleanest room I've ever stayed in. The staff were very friendly, accommodating and helpful. I would not hesitate to recommend this hotel and the location for anyone travelling to NOTL.
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kyle B, Guest Services / Front Office at Best Western Colonel Butler Inn
Responded Aug 6, 2021
Hello Karen, thank you so much for taking the time to leave such a lovely review of your recent stay! Our housekeeping team has been working tirelessly to ensure the hotel is as you found it and they were flattered to be recognized by your review. As things further reopen I hope we'll have the opportunity to have you as our guest once again. We wish you safe travels until then!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jonD7245LH wrote a review Aug 9
Toronto, Canada1 contribution
I understand that location increases the cost but the bare minimum in upkeep here. Spend the extra and stay somewhere that adds to the character and charm of the town rather than one that exploits it.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kyle B, General Manager at Best Western Colonel Butler Inn
Responded 1 week ago
Hello jonD7245LH, thank you for letting us know about your recent stay. On behalf of my team and I, please accept our apologies for any shortcoming you experienced as our guest. Our rates are generally the most competitive in Niagara-on-the-Lake and always include free parking, complimentary breakfast and wifi. Our housekeeping team works diligently to ensure that each of our recently-renovated guest rooms is spotless upon arrival and that level of care extends to our public areas such as the fitness centre, breakfast room and lobby. I hope that we'll have the opportunity to welcome you back on your next trip to town so that we may provide you a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cbwatters39 wrote a review Aug 1
Hamilton, Canada1 contribution
Stayed here for a wedding in town. Price was reasonable for NOTL, staff was super friendly and the room was very comfortable. The staff in the breakfast room was really personable and friendly and kept everything filled and ready for us to have breakfast.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kyle B, General Manager at Best Western Colonel Butler Inn
Responded 1 week ago
Hello Cbwatters39 we appreciate you taking a moment to share a review of your stay & we're so happy to know that you had a great experience! Our team is one of the reasons guests stay with us time and again - not to mention the complimentary breakfast, free parking and lightening fast wifi which is always included in our room rates. I hope that we'll get to welcome you back again soon and wish you well until then.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
alessandrapatimisco wrote a review Jul 2022
Woodbridge, Canada1 contribution
We spent $700 to stay 2 nights at this hotel. The A/C in the room was absolutely freezing! We couldn’t adjust it because it was stuck on the same setting. Our room felt like a freezer. My husband and I were in his brothers wedding party and the next day we were both extremely sick for the wedding. The hotel also, didn’t have enough towels for all the rooms and told us to use the tiny face towels we had to shower. We also came back to a room that was not cleaned or restocked with towels (larger than the ones we had). For the amount of money we paid for a 2 night stay I’m disgusted in the service we had. We had a lot of family stay at the same hotel and everyone experienced multiple problems in their rooms as well. I highly recommend you spend your money else where.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kyle B, General Manager at Best Western Colonel Butler Inn
Responded 3 weeks ago
Hello Alessandra, Thank you for sharing a review of your recent stay with us. I believe we have previously corresponded about your concerns and my team and I are genuinely disappointed to know you did not get to enjoy the experience that we are known for as you can see from our many great reviews here. The rate you paid which always includes on-site parking, breakfast and wifi, is among the most competitive in town especially on a weekend in the summer. I wish that during your stay you had taken a moment to stop by the front desk to share your concerns so that we may have had the opportunity to rectify any issues you were experiencing. While we have not had anything similar reported about the a/c in the room you stayed in, I appreciate you bringing it to our attention so that we may ensure your experience remains an isolated one. Prior to all arrivals, and at time of check-in, we inform our guests that we have as yet been unable to provide stayover service but that we will gladly replace/provide or remove anything our guests request. Once again, on behalf of our entire team, I hope you will accept our apologies for any inconveniences you experienced during your stay and we hope that we may have the opportunity to welcome you back and provide you the experience we are known for.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gshayward wrote a review Jul 2022
Vittoria, Canada1 contribution
The room was beautiful, breakfast was amazing and the staff went above and beyond to recommend things for us to do while in Niagara on the Lake. We were blown away by how comfortable and clean the room was and even my picky pants child loved the breakfast!
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kyle B, General Manager at Best Western Colonel Butler Inn
Responded 3 weeks ago
Hello & thank you so much for the lovely review! I'm so happy to know your little one enjoyed breakfast - our made to order waffles are definitely the way to a child's heart (and for many adults too!) I will be sure to pass along your compliments to our housekeeping team who have been working tirelessly this summer to ensure that every guest has the same great experience and it makes us smile to know that yours was no different. I hope that we'll have the opportunity to welcome you and your family back to Niagara-on-the-Lake and our Colonel Butler Inn soon, and we wish you well until then!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dale M wrote a review Jul 2022
Ingersoll, Canada2 contributions
this was an excellent little hotel for a little getaway. Excellent staff, great service. hotel was quaint and cozy. would recommend it and will indeed be back. Thank you. the little lady on the breakfast service was a delight to be around.
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kyle B, General Manager at Best Western Colonel Butler Inn
Responded 4 weeks ago
Hello and thank you for the great review as well as for your lovely comments about out team here! I'm so happy to know you had a great breakfast which along with parking and wifi is always complimentary. We look forward to your next visit and appreciate your recommendation to fellow travellers!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NorthCoastSnowBird wrote a review May 2022
Cleveland, Ohio18 contributions8 helpful votes
My husband and I spent one night at Niagara on the Lake as we were passing through the region. We were very impressed with the Butler Inn. The accommodations were very clean and the staff was very friendly, helpful and went out of their way to help. I would definitely stay again and recommend it to anyone. Thank you so much!
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Date of stay: May 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kyle B, Guest Services / Front Office at Best Western Colonel Butler Inn
Responded 4 weeks ago
Thank you so much for the lovely review!! My team and I are so happy to know that you had a perfect stay with us and we sincerely appreciate your recommendation. We hope that we will indeed have the opportunity to welcome you again and wish you safe travels in the mean time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pam and John wrote a review May 2022
Brantford7 contributions
This Hotel is our 'go to' place,every time we visit Niagara on the Lake.We try to go for a 3 day weekend Spring and Summer.The staff are amazing and treat you like Family.I cant say enough good things about them,other than a huge thank you for all they do..
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
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Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kyle B, General Manager at Best Western Colonel Butler Inn
Responded 4 weeks ago
Hello Brantfordcharlie, it was great to have you back again! Certainly one of the benefits of a smaller, boutique-style, property like ours is that we get to know our repeat guests. We really appreciate your words and definitely look forward to having you back this fall.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JuniperB44 wrote a review Apr 2022
Toronto, Canada42 contributions50 helpful votes
This hotel is a gem providing updated rooms with comfortable beds and all the amenities you would receive at a more expensive property and more so. My sisters and I stayed here and were able to walk to the lake and downtown Niagara on the Lake in about 15-20 minutes. The hotel staff are extremely accommodating and attentive to your needs. The breakfast is generous in portion and good quality.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kyle B, Guest Services / Front Office at Best Western Colonel Butler Inn
Responded May 5, 2022
Hello JuniperB44, thank you for the great review! We really appreciate your kind words and are so happy to know you and your sisters had a great stay, and were able to enjoy walking through town catching up. Our team takes pride in being able to provide the level of service one might expect a "big, expensive" hotel all while making our guests feel right at home at our boutique-style property. My team and I hope that you and your sisters will join us again for your next weekend away and wish you well until then!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$84 - $241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western colonel butler hotel niagara-on-the-lake, best western niagara-on-the-lake, niagara-on-the-lake best western
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
26
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Frequently Asked Questions about Best Western Colonel Butler Inn
Which popular attractions are close to Best Western Colonel Butler Inn?
Nearby attractions include Jackson-Triggs Winery (0.7 miles), BeauChapeau Hat Shop (0.7 miles), and Niagara River Recreation Trail (0.7 miles).
What are some of the property amenities at Best Western Colonel Butler Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Best Western Colonel Butler Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Colonel Butler Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Colonel Butler Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Colonel Butler Inn?
Conveniently located restaurants include Il Gelato di Carlotta, Ginger Restaurant, and Nina Gelateria & Pastry Shop.
Are there opportunities to exercise at Best Western Colonel Butler Inn?
Yes, guests have access to a fitness center during their stay.
Is Best Western Colonel Butler Inn located near the city center?
Yes, it is 0.6 miles away from the center of Niagara-on-the-Lake.
Are there any historical sites close to Best Western Colonel Butler Inn?
Many travelers enjoy visiting Old Fort Niagara (1.5 miles), Fort George National Historic Site of Canada (1.1 miles), and McFarland House (1.9 miles).
Is Best Western Colonel Butler Inn accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.