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BEST WESTERN Colonel Butler Inn

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403 Reviews from our TripAdvisor Community

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Showing 392: English reviews
Glasgow, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

It was great to be back at the Colonel Butler Inn and it was as good as the last visit. Prior to arrival, I received an email asking if I needed and earlier check in time or if I had a preference to what floor I wanted to stay on. The breakfast is is good quality and good variety and... More 

Review collected in partnership with Best Western

Helpful?
Thank CarMc
Philadelphia, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We could not have been happier with this lovely little hotel that is so "doggie friendly". When we finally checked in at 10pm, they handed us a lovely navy blue small shopping bag with a large handmade tag saying "Matty", cut in the shape of a doggie treat. Inside were treats, a toy and poop bags for Matty my friend's... More 

Helpful?
Thank SailingGirl1
Ontario, Canada
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I booked two nights during our first visit to Niagara-on-the-Lake.The staff at the front desk upon arrival and leaving were very welcoming and friendly.The room was spacious and L-shaped. The couch and armchair looked like they needed a good cleaning and crumbs on the walls needed wiping. The ottoman made of black vinyl was torn and peeling.... More 

Helpful?
Thank SooMarie99
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for letting us know about your recent stay. On behalf of the Colonel Butler Inn team, we apologize that we didn't meet your expectations. I have removed the ottoman that was in the room and we will be replacing the sofa and armchair. Please know that our rates are very competitive for Niagara on the Lake especially since... More 

London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We happened upon Niagara-on-the-falls and decided to stay in the area. Upon calling and explaining we had an 11 month old that would need a travel cot/play pen (quite last minute) they bent over backwards to accommodate us & were so friendly & welcoming. The room was clean and cool (thankfully!) and breakfasts were plenty and fresh. We liked it... More 

Helpful?
2 Thank Soyabean_83
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for your kind words. I'm thrilled you had such a fantastic stay, even adding another night with us. We are very fortunate here to have a team that enjoy what they do and love helping guests. We hope you had a great trip while visiting Canada and that we'll see you again when you come back! Derrick Medcalf,... More 

Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location to ride from to the falls or in the opposite direction towards the Welland Canal. A bit of a walk to the main shops on Niagara on the Lake but we did not mind the walk. You have to ask about the cycling amenities at the hotel.

Helpful?
Thank Galit2010
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Galit, I'm glad you had an enjoyable stay. Our area makes a great location for cycling; whether along the scenic Niagara River or Welland Canal, or visiting the numerous wineries. We're glad to provide our guests who bring bicycles with secured and covered storage, and use of our tire pump, repair stand, and repair supplies. Plus there is a... More 

Sarnia, Ontario, Canada
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed just one night - this pleasant little hotel is clean, has 2 small patios to relax on, 2 floors (no elevator), friendly staff, no pool, good parking, sufficient amenities (refrigerator, coffee pot in room, shampoo, etc.), comfy beds and is within walking distance to downtown. There are adjacent restaurants and a Tim Hortons across the street. A decent continental... More 

Helpful?
Thank Pamela B
Bellefonte, Pennsylvania
Level Contributor
99 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This review is a little bit different in that we never actually were able to visit. We had an unexpected death in the family and were unable to attend. By the time I was able to cancel the reservation, it was past the deadline. However the staff was very understanding and still didn't charge us anything for the late cancellation.... More 

Helpful?
Thank Electraglide2005
Rochester, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

THis was our first visit to Niagara on the Lake. I was traveling with my 14 year old daughter and 17 year old daughter. Our purpose was a 3 day biking vacation. The hotel was very accommodating and just what we needed. The rate included a wonderful breakfast perfect for kids including make your own waffles. The rooms were pretty... More 

Review collected in partnership with Best Western

Helpful?
Thank Sheryl D
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Sheryl, we appreciate you taking the time to write a review. I'm so glad our hotel worked so well for your mother-daughter biking getaway. Niagara on the Lake is such a great place for biking and we have a couple of paths that start near our hotel. Thank you for staying with us and we hope to see you... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This will be our 3rd stay at this hotel for our visit to the Shaw festival. The hotel is clean, comfortable, serves a good breakfast and is close to the main area of Niagara on the Lake. I have recommended this hotel to friends who also enjoyed their stay. The staff is very friendly and helpful too.

Helpful?
Thank Carol H
Port Elgin, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed in June for a wedding. Travelled with our mother, almost 95 yrs old! When booking, the desk suggested a room right near the entrance since we use a transfer chair & walker. It was perfect. We forgot to bring a raised toilet seat with us so staff made some calls & got one for us. We arranged for dinner... More 

Helpful?
Thank 490Marilyn
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more   less 

Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range: $100 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
Number of rooms: 26
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Priceline, TripOnline SA, Best Western + Iniative, Odigeo, Hotels.com and Travelocity so you can book your BEST WESTERN Colonel Butler Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Hotel Style:
#5 Romantic Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
#8 Business Hotel in Niagara-on-the-Lake
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