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BEST WESTERN Colonel Butler Inn

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BEST WESTERN Colonel Butler Inn
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412 Reviews from our TripAdvisor Community

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Showing 401: English reviews
4 of 5 stars Reviewed 2 days ago NEW

Hotel staff was very friendly and helpful, gave excellent directions and tips on parking. Staff also gave us coupons for free tastings at the area wineries. The room was clean and bed was extremely comfortable. Breakfast was decent. Only negative was air conditioner had a musty smell.

Review collected in partnership with Best Western

Helpful?
Thank Wendy H
Jacksonville, United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel may be older, but it was updated, clean and the staff were extraordinarily friendly. There's a great porch on the front where we shared a glass of wine with other guests after our bike tour of the wineries (highly recommended!). Our king room with a pullout couch was very spacious; even had a fireplace! Breakfast was the usual... More 

Helpful?
Thank Jackie C
Owen Sound, Canada
1 review
4 of 5 stars Reviewed 1 week ago

room was spacious and clean, beds comfortable, wireless not so great. no elevator. breakfast the usual suspects. No parking fee. Walking distance to amenities, theatres,dining. Staff cheerful and helpful

Review collected in partnership with Best Western

Helpful?
Thank wjp61
London, Ontario, Canada
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I booked a stay for a theatre visit for myself and my two daughters. I'm sure when I booked I indicated that there were 3 of us. When we arrived she said there would be an extra charge for the 3rd person. Huh? The hotel itself is ok, nothing fancy. The room had some areas that needed patching/repair. For a... More 

Helpful?
Thank JKMAN
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for taking the time to write a review. I am sorry that we did not meet your expectations. I do not know if you booked online or through Best Western's central reservation office but it came through as only one adult in the room. The extra charge of $15 for the third adult covers breakfast for the person... More 

Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our trip, hotel perfect location, staff very friendly and helpful. Hotel very clean and easily accessible. Will definitely book this hotel again for a future trip with family and friends. Very close for visiting wineries in the area.

Review collected in partnership with Best Western

Helpful?
Thank Gail M
St. Pete Beach, Florida
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice, clean hotel. The bed was very comfortable and the shower was great. It is a bit out of town, but a comfortable walk and more reasonably priced. They had a nice balcony on the second floor and a restaurant next door that was very basic but had very good pizza. The lady at the front desk... More 

Review collected in partnership with Best Western

Helpful?
Thank James R
Toronto, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Both my wife and I were celbrating our 4th Anniversary. They had originally asked on the phone if it was for any special occasion. Upon arrival, the hotel looked very nice and was in a great location to everything. Downtown was only a 10 minute walk. There were winiers within a 10-20 minutes walk, as well they are right beside... More 

Review collected in partnership with Best Western

Helpful?
Thank Scott W
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Scott, thank you for choosing the Colonel Butler Inn for celebrating your special occasion. My team and I appreciate your compliments. With so many choices of wineries, we are glad to help guests with planning a day of exploring. I'm glad we were able to help you have a fantastic anniversary and we hope to see you for your... More 

Sherbrooke, Canada
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Warm welcome, smiling personnel Very clean and room well organised Very well located Very good breakfast included A walking distance from downtown Wonderful city - expansive restaurants though, hard to find restaurants for kids

Helpful?
Thank aroy17
Lakewood, Ohio
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Hotel is conveniently located in NOTL. Great, friendly reception staff. Room was spotlessly clean and had WiFi, however connection to WiFi could be sporatic. Great breakfast included with room rate, with a wide selection of food available. Can eat outside on porch in summer months. Hotel can provide vouchers for wine tastings at several wineries.. Hotel restaurant (bar/grill) serves excellent... More 

Review collected in partnership with Best Western

Helpful?
Thank Debbie A
Glasgow, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

It was great to be back at the Colonel Butler Inn and it was as good as the last visit. Prior to arrival, I received an email asking if I needed and earlier check in time or if I had a preference to what floor I wanted to stay on. The breakfast is is good quality and good variety and... More 

Review collected in partnership with Best Western

Helpful?
Thank CarMc
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We appreciate you choosing to stay with us again for your visit to Niagara. I'm glad you had such a perfect stay. Yes, our make-your-own Belgium waffles are a big hit with guests. We look forward to your visit next summer! Derrick Medcalf, General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more   less 

Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range: $95 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
Number of rooms: 26
Reservation Options:
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Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Hotel Style:
#5 Romantic Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
#8 Business Hotel in Niagara-on-the-Lake
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