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The Charles Hotel

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209 Queen Street Box 642, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
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Traveler (191)
360
Panoramas (5)
Room & Suite (172)

About

#12 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Sauna
Bar / lounge
Shuttle bus service
Fax / photocopying
Baggage storage
Concierge
Wifi
Restaurant
Breakfast available
Breakfast in the room
Car hire
Currency exchange
Non-smoking hotel
24-hour front desk
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Room features
Air conditioning
Housekeeping
Private balcony
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Quaint
Languages Spoken
English, French
485Reviews3Q+A100Room tips
Traveler rating
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Popular mentions
ppijacki wrote a review Feb 2020
Buffalo, New York463 contributions106 helpful votes
Wow the staff is so courteous! We checked in after going on a carriage. We were frozen! We were offered hot tea to warm us up which we gladly accepted! They even brought it to us in the lounge area. The room is small but very comfortable. The bathroom has a walk in shower! We are looking forward to having a great Valentine's night. Dinner at the Hob Nob which is located right in the hotel. Perfect for a cold night!
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from Jennifer D, Front Office Manager at The Charles Hotel
Responded Feb 19, 2020
Thank you "ppijacki" for the amazing review! I am grateful to work with such a fantastic team and I am beyond thrilled that you spoke so highly of them! We look forward to welcoming you back...possibly in the warmer months when you can sit and enjoy our outdoor patio. Sincerely, Jennifer Dickson Guest Services Manager
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Shansy1 wrote a review Feb 2020
Hamilton, Canada17 contributions26 helpful votes
This was our first time staying at this property and we enjoyed our stay very much. Ivy greeted us upon arrival, explained everything and offered to help with anything we needed. I received a few texts throughout my stay asking if we needed anything, I thought this was a nice added touch. My husband did ask for coffee and Ivy brought it up very quickly. Anna served our welcome cocktails with a sample of their delicious mac and cheese (great chef) and was very knowledgeable of the area and the wineries. She also gave us a free pass to another winery that we mentioned that we wanted to visit. Our shuttle driver was very polite and on time and the breakfast in the morning was amazing with great service again. The only thing we were dissatisfied with was the towels and robes were very rough. Overall the stay was great and the property is very cute and exactly what we were looking for.
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Date of stay: January 2020Trip type: Traveled as a couple
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Response from Jennifer D, Front Office Manager at The Charles Hotel
Responded Feb 19, 2020
Thank you "Shansy1" for joining us at The Charles Hotel! I am so glad to hear that you had great interactions with Ivy as she is a fairly new employee and so far, we have been thrilled with her! I am sorry to hear about the robes and towels, I will reach out to our laundry department. Thank you again and I look forward to welcoming you back. Sincerely, Jennifer Dickson Guest Services Manager
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Suzanne M wrote a review Jan 2020
Wasaga Beach, Canada10 contributions5 helpful votes
Spent 2 wonderful nights at the Charles. Such a beautiful place, room was cozy and all amenities you need are on site. We purchased the package that includes breakfast both mornings and a shuttled visit to Gretzky estate for whiskey and wine tasting. Hotel is within walking distance to downtown. We enjoyed “ date night “ in the lounge of the hotel, very good value for the cost. Staff are all friendly and helpful. We will be back !
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Date of stay: January 2020Trip type: Traveled as a couple
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Response from Jennifer D, Front Office Manager at The Charles Hotel
Responded Feb 5, 2020
Thank you for joining us "32suzannem" at The Charles Hotel. "Date Night" is one of our new features we are running in the lounge and I am thrilled that you were able to partake. We look forward to welcoming you back. Sincerely, Jennifer Dickson Guest Services Manager
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Sandra M wrote a review Jan 2020
Barrie, Canada9 contributions14 helpful votes
+1
My hubby and I spent a very enjoyable night recently. My mother was born and raised in a home on Victoria Str in Niagara-on-the-Lake. The BMO Bank was the grocery store she worked in. My uncle lived in the upper floor of the bank and had his first children there. The area around The Charles is very intriguing to me. I LOVE the history. This was our second visit to the hotel. It is an older building so expect creaks and uneven floors. But I LOVE it. The breakfast is amazing and the staff all very welcoming. It is on the pricey side but we found a Travelzoo voucher which made it affordable on our limited budget. We would love to return again soon. I’ll be watching for deals!! I’ve included a picture of my mother’s home. I knocked on the door and had a nice chat with the owner who purchased it from the family my grandfather sold to. ❤️♥️
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Date of stay: January 2020Trip type: Traveled as a couple
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Response from Jennifer D, Front Office Manager at The Charles Hotel
Responded Feb 5, 2020
Thank you "sandy9037" for the amazing review. I love hearing the history of the old town, it must have been a great memory to walk the streets and see some of the changes. We look forward to welcoming you back! Sincerely, Jennifer Dickson Guest Services Manager
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VancouverElizabeth wrote a review Dec 2019
Vancouver, Canada141 contributions90 helpful votes
We are frequent guests to The Charles Hotel. The staff are always welcoming and ensure our comfort. The rooms are beautiful and exceptionally comfortable. We enjoy the history of The Charles Hotel and look forward to many return visits.
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Date of stay: December 2019Trip type: Traveled as a couple
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PRICE RANGE
$142 - $296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the charles hotel niagara-on-the-lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
12
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Frequently Asked Questions about The Charles Hotel
Which popular attractions are close to The Charles Hotel?
Nearby attractions include Greaves Jams (0.3 miles), Royal George Theatre (0.2 miles), and Edward Spera Gallery (0.2 miles).
What are some of the property amenities at The Charles Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Charles Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Charles Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Charles Hotel?
Conveniently located restaurants include Il Gelato di Carlotta, Treadwell, and Hob Nob Restaurant.
Are there opportunities to exercise at The Charles Hotel?
Yes, guests have access to a sauna during their stay.
Is The Charles Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Niagara-on-the-Lake.
Which languages are spoken by the staff at The Charles Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to The Charles Hotel?
Many travelers enjoy visiting Old Fort Niagara (1.0 miles), Fort George National Historic Site of Canada (0.4 miles), and McFarland House (2.0 miles).