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The Charles Hotel

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The Charles Hotel
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342 Reviews from our TripAdvisor Community

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Showing 338: English reviews
Crowthorne, United Kingdom
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stopped here with our friends for our first taste of Canada. What a lovely location and establishment. The staff were kind and the food was very well presented. We would call again if ever we were that way. Worth looking at especially as it's out of the general way of the masses

Helpful?
Thank Stlo01
Aurora, Ontario, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed our first stay here that we won't stay anywhere else. A wonderful traditional inn, which is hard to find, with excellent customer service. All the staff ;make you feel right at home. The food is excellent, both in the bar and the restaurant. We were treated to chocolate covered strawberries as the staff remembered that we had visited... More 

Helpful?
Thank Ann B
Toronto, Canada
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at The Charles Inn for our 12th Wedding Anniversary. We were greeted promptly by Kim Lin and shown our room. Room 4. Absolutely beautiful. Romantic. Private veranda. We had a wonderful bottle of Ontario sparkling wine compliments of the hotel along with a hand written note. We felt very special. We freshened up and went downstairs for dinner.... More 

Helpful?
Thank mezzopiano62
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for the lovely review, I'm thrilled that you had such a memorable anniversary with us! With its private verandah the Richardson room is definitely a guest favourite in the summer months. It's wonderful that you were able to enjoy your special dinner with us as well; I will be sure to pass along your kind comments... More 

Toronto, Canada
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed for the night while attending a concert. The room was nice but a bit weathered in some areas, which I guess is to be expected given that the building is over 200 years old. Since we were visiting during a peak weekend in summer, the rate was quite high given the quality of the room.... More 

Helpful?
Thank Julia D
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Julia D, thank you for taking the time to tell us about your stay. One of the great things about the Charles is that with only 12 beautiful rooms each of our guests can receive superb and personalized attention. I'm thrilled to know that we were able to add to the enjoyment of your night by arranging shuttle service... More 

Palm Beach, Florida
Level Contributor
637 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were a group of 8 and had a reservation in the front dining room. Very lovely. Tables are well spaced so even at such a large table you could hear everyone speaking. Servers are terrific as is food. We arrived at 5:30pm so we would have plenty of time to get to the Festival Theatre for an 8pm show... More 

Helpful?
Thank doug100worth
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you doug100worth for taking the time to let us know about your visit to the Charles Hotel & HobNob Restaurant. We are a popular spot before theatre and I'm happy that we were able to provide you the memorable start to your evening that we are known for. Coming in at 5:30 is the perfect time to avoid rushing... More 

Chattanooga, Tennessee
Level Contributor
14 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

When my husband and I decided to go to Niagara Falls for a few days, we had never heard of Niagara on the Lake. Fortunately a friend suggested going there and we were so happy we did! We stayed at the Charles Hotel, which is so unique and lovely with a first class staff. Our room was so comfortable and... More 

Helpful?
Thank deborahChatt
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

I'm so happy that your friend suggested Niagara-on-the-Lake and that you were able to stay with us. Our staff pride themselves on being able to offer consistent "first class" service to every guest we have the opportunity to take care of and I'm glad your experience was no exception. I'm glad that you were able to enjoy a wonderful meal... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This property is beautiful and the staff are wonderful. We were greeted by Kyle at the front desk, who showed us our room, which was amazing. We ate dinner in the little pub as we wanted to watch the Toronto Blue Jays game, food was great. Wished we could have stayed longer

Helpful?
Thank Jennifer O
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Jennifer O, thank you for taking time to let us know about your stay. It was a pleasure having you as our guest. I'm happy to know that your enjoyed your guest room as much as you did your dinner while watching the game! We will look forward to welcoming you back to the Charles soon - and hopefully for... More 

Ontario, Canada
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Wonderful room and hotel! We stayed in The Richardson room and cannot wait to return. Kyle at the front desk really makes you feel welcome and is a huge asset to the hotel. Wine on the patio in the evening and breakfast on the veranda....delightful! Perfect stay Highly recommended

Helpful?
Thank HJA67
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello HJA67, thank you for the glowing review of your experience with us. It is a great feeling to know that we were able to make you feel at home here. We genuinely enjoy assisting our guests plan out their stay and suggesting activities, winery tours and recommending dining experiences; I'm very happy to know that we were able to... More 

East China, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

My wife and I recently spent five days for our 50th Anniversary at the Charles Inn and could not have been more pleased. Service by the staff was excellent and the food at the Hob Nob restaurant was superb. It is a small, historic property updated with every convenience, on the main street just two blocks beyond the hubbub of... More 

Helpful?
Thank frogytg41
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello frogytg41 & thank you for your lovely review of the Charles Hotel. I'm thrilled to know that we were able to help you celebrate your 50th Anniversary in such a memorable way. All of our staff here take great pride in being able to provide the best service possible both in the hotel and our HobNob Restaurant. We wish... More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The Charles is a block from the busy shopping strip: perfect for access with serenity. The highlight was the beautiful second floor porches overlooking garden parterres. Peaceful!! Good for reading and thought.

Helpful?
Thank cgiddle
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for the succinct review of your stay with us. You are very correct that our location and the beautiful gardens make Charles and ideal spot for the those looking for rest and relaxation. We look forward to welcoming you back on your next visit to Niagara-on-the-lake and wish you all the best until then. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Banquet Room
Official Description (provided by the hotel)
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 

Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range: $170 - $261 (Based on Average Rates for a Standard Room)
Number of rooms: 12
Reservation Options:
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Also Known As:
The Charles Hotel Niagara-On-The-Lake
Hotel Style:
#6 Romantic Hotel in Niagara-on-the-Lake
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