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Traveler (173)
Room & Suite (166)
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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent65%
  • Very good18%
  • Average9%
  • Poor4%
  • Terrible4%
Certificate of Excellence
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario.
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Property amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Shuttle Bus Service
Public Wifi
Non-Smoking Hotel
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Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Good to know
HOTEL STYLE
Historic Hotel
Quaint
HOTEL CLASS
Reviews (449)
Filter reviews
444 results
Traveler rating
290
78
40
19
17
Traveler type
Time of year
LanguageEnglish
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290
78
40
19
17
Show reviews that mention
All reviews hob nob safari room library room daisy room sunflower room private veranda my husband and i fresh coat of paint charming hotel main floor queen street golf club first floor dining experience glass of wine large bathroom following morning
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1 - 5 of 444 reviews
Reviewed 3 weeks ago

We booked a Harvest package in November which included breakfast the following morning plus coupons to tastings at two wineries. This was an excellent off-season value, especially considering that it included a marvelous breakfast. The breakfast menu offered about 6-8 choices ($14-$16) including eggs, omelet,...More

Thank Karen L
Reviewed 4 weeks ago via mobile

From the moment we entered until the moment we left the staff were amazing and attentive and just pure friendly. We stayed in the safari room (lots of bad reviews about it). We loved it. Yes there are lots of stairs ( so if you...More

Thank sharkkky
Response from Jennifer D, Front Office Manager at The Charles HotelResponded 5 days ago

Thank you "sharkkky" for the review! I must agree with you, I do love the Safari Loft. It's spacious but cosy and the soaking tub is a wonderful way to end the day. HobNob is a definitely must and especially with our dining promotion, it...More

Reviewed November 4, 2018 via mobile

We are repeat customers at the Charles Inn and the Hob Nob. The service is excellent, the rooms are wonderful, and the food is creative,delicious, beautiful and exceptional. The wine list at the Hob Nob has allowed us to sample the best of the region....More

Thank eh123452014
Response from Jennifer D, Front Office Manager at The Charles HotelResponded November 4, 2018

Thank you "eh123452014" for your wonderful review and continued support! We are very proud of our incredibly talented team behind the scenes of HobNob and our wine list creators. I look forward to welcoming you back in the near future. Sincerely, Jennifer Dickson Guest Services...More

Reviewed October 27, 2018

Our son and daughter-in-law chose the Charles Hotel for their wedding reception. The hotel was a beautiful setting for this memorable event. All of the hotel staff gave us outstanding service. We especially want to recognize the assistance of Ashley Baird for making this event...More

Thank Guide528393
Response from Jennifer D, Front Office Manager at The Charles HotelResponded November 4, 2018

Congratulations on your son's recent wedding! The Charles is the perfect location for romantic intimate wedding with the beautiful back yard overlooking the golf course and stunning gardens to the amazing restaurant. We wish your son and daughter-in-law a lifetime of happiness and hopefully anniversaries...More

Reviewed October 2, 2018 via mobile

We loved our lunch at the Charles Hotel’s restaurant. It was very high quality food and our server, Annissa was so nice and welcoming. Thank you so much Charles Hotel & Annissa! We would 100% recommend it to anyone who visits Niagara on the lake.

Thank Roam820813
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Questions & Answers
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jbbjw_11
November 15, 2018|
Answer
Response from VancouverElizabeth | Reviewed this property |
I don’t think this property is dog friendly. I have never seen it advertised and after many stays there I have not seen guests with dogs. But, not 100% sure. I would email the property and ask. It’s a fantastic property... More
0
Votes
Darlene S
May 29, 2017|
AnswerShow all 4 answers
Response from Jennifer D | Property representative |
Hi "Darlene S". Yes, I am pleased to say that all of our guest rooms are air conditioned.
0
Votes
j_daise
November 23, 2016|
AnswerShow all 5 answers
Response from VancouverElizabeth | Reviewed this property |
Probably not. With a young infant I would look at a Hotel in the area. The Charles is an Inn. Excellent property but likely awkward for young children to stay in.
1
Vote
Room Tips
"We used to like Room 1 - not sure now. Do not book room 7 - the Safari Room - especially if you are tall or..."
469KellyM
Oct 1, 2018
Read review
"Do not stay in Room #10. Very tired. Not worth the money."
CatherineS768
Sep 2, 2018
Read review
"Bed size and stairs! be sure you can climb"
dianeo139
Aug 5, 2018
Read review
"1Know where your room will be when you book. Book at another place. There are many better accommodations."
133jamier
Jun 4, 2018
Read review
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PRICE RANGE
$126 - $314 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the charles hotel niagara-on-the-lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
12
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