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The Charles Hotel

Travelers' Choice award winner
209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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The Charles Hotel
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330 Reviews from our TripAdvisor Community

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Showing 326: English reviews
Cambridge, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This was not the first time we had been to this restaurant but it will be our last. Our second visit was on July 9, 2016 and was anticipated to be as good as the last time unfortunately it was not to happen. The menu was still on the higher end and with a group of eight we tried several... More 

Helpful?
Thank Joan F
Rocky River, Ohio
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

This is a charming hotel on the main street in town. Close to the shops and theaters. the building could use a little sprucing up. Some paint here and there would work wonders. I stayed in the Library Room on the main floor. This was a charming room with a king bed and one of those waterfall shower heads in... More 

Helpful?
Thank DKnife
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello DKnife, thank you for taking the time to let us know about your stay. The Charles was built in 1832, and our maintenance team works tirelessly to maintain this beautiful heritage property. We have some updates planned and exterior paint work is going to be one of them. I'm glad that you found the room charming. That room has... More 

Toronto
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first stay at The Charles Inn (not sure why Trip Advisor is listing as The Charles Hotel). Expect a relaxing charm, quiet rest and great food with yummy breakfasts served on their veranda. We favoured their dining room as opposed to Zee's for dinner (smaller servings, food is more bland and unless you are on the patio,... More 

Helpful?
Thank CameronToronto
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello CameronToronto, thank you for taking the time to let us know how much you enjoyed your visit with us. I should let you know that two years ago we changed from the Charles Inn to the Charles Hotel, sorry for any confusion! I'm thrilled that you enjoyed all of the components of your stay - the comfy room, the... More 

Amherstburg, Canada
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The restaurant was recommended to us by our hostess at The Olde Bank House and she couldn't have been more correct! My boyfriend and I had the best dinner experience. Our waiter - Cody - was excellent and the food was even better. I had the most incredible tenderloin ever and my man had the lamb and he loved it.... More 

Helpful?
1 Thank Amy B
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Amy B, we're very happy to hear you had such a wonderful experience at the HobNob Restaurant here at the Charles Hotel. I will be sure to pass along to Cody your kind words about his service and to Chef Steve Sperling your review of the dishes. We look forward to welcoming you back soon as our menu changes... More 

Saratoga Springs, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our 5th stay at the Charles Hotel. We have been going to Niagara-on-the-Lake's Shaw Festival for seven years at about the same time each year--late June/early July--just ahead of their busiest tourist season. Returning to the Charles feels like going home and seeing family. We have stayed exclusively in the Newark Room although I am certain the other... More 

Helpful?
1 Thank Christina L
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Christina L, thank you so much for taking the time to share such a wonderful and thoughtful review. It makes us all very happy to know that you think of us as "home" and "family" here at the Charles, it is truly our goal with all our guests. As you pointed out the picturesque location of the Charles is... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I have been lunching and dining at the restaurant at the Charles Hotel for a dozen years or more. The cuisine and the Ontario wine list is superb. Although Niagara-on-the-Lake is normally a day-trip for me, I have also stayed there a couple of times including the last visit for Canada Day 2016. The staff are welcoming, informative and gracious.... More 

Helpful?
Thank Saleem K
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Saleem K, thank you continuing to visit us at the Charles Hotel & HobNob Restaurant. We love hearing from our repeat guests and hope to continue welcoming back for many years to come to you can see our new changes and improvements. We wish you a spendid summer until then! More 

Bowmanville, Canada
Level Contributor
8 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I went on a wine tour and dinner pairing. We decided to stay at this hotel because the tour and dinner pairing ended at this hotel. I am so glad we did. The room we stayed in was beautiful. Our room had a private patio. We had room service and ate in the patio for breakfast. That... More 

Helpful?
Thank chocol4te56
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your lovely review Chocol4te56. I'm happy to know that you enjoyed your visit as well as the wine tour & dinner. The private verandah spaces are a favourite with our guests so I'm glad that you got to take full advantage! I will be sure to pass along your kind comments to our Food & Beverage team... More 

ontario
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

I rate this property "very good" due to outstanding staff, food service at the onsite HobNob eatery, and overall "old school" ambience. The exterior really needs a cleanup and paint job, especially out back facing the gardens. But, sections of this inn are coming up on 200 years of age, so there's that. With a facelift, my rating would have... More 

Helpful?
Thank mkelch
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

MKelch, thank you for taking the time to write such a detailed review of your stay with us at the Charles Hotel. I will be sure to pass along to your kind words to both our Front Desk & Dining Room teams; they'll be quite happy to know they were able to make your stay "A1!" The next time you... More 

1 review
4 of 5 stars Reviewed June 9, 2016 via mobile

The hotel was nice. We stated in the sunflower room which we found to be a bit cozy .... Overall the room was decorated well and clean. However, the Hobnob restaurant downstairs was amazing. We ate there 3 times and were pleased with all our meals!!!

Helpful?
Thank Carla G
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Carla G, thank you for letting us know about your most recent visit to our Charles Hotel. I'm glad that you were able to take advantage of our award winning HobNob restaurant while you stayed with us, I'll be sure to pass along your kind words to our kitchen team. We look forward to being able to welcome you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 5, 2016

We have spent 3-4 nights at the Charles at least once a year for the last 8-10 years. We love it. It really is the people who bring us back - staff feel like family, and we look forward each year to find out how everyone is doing in their lives. Beyond that, the building is very old, and the... More 

Helpful?
1 Thank Róisín B
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time to write a detailed and fair review of your stay with us. It makes us all very happy to know that you return to the Charles year after year and have such a high regard for not only our hotel but for the HobNob restaurant as well. We are very lucky to have such... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Banquet Room
Official Description (provided by the hotel)
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 

Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range: $169 - $282 (Based on Average Rates for a Standard Room)
Number of rooms: 12
Reservation Options:
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Also Known As:
The Charles Hotel Niagara-On-The-Lake
Hotel Style:
#6 Romantic Hotel in Niagara-on-the-Lake
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